I selected an early check-in and paid extra, only to find out that I was downgraded to a cheaper room. There was no water during most of day and sporadic hot water when water was available. Complained TV was not working two consecutive days and gave up after that. I suppose that’s what I get for an inexpensive stay. Would not book them again. In fact, I cancelled my return booking.
I honestly can’t say enough good things about the Antique Legend Hotel. My husband and I and my daughter stayed there as a part of our 4 week trip in Asia which included 2 weeks in Vietnam, and they had the best service/ best people of anywhere that we stayed. It was my 50th birthday on our 2nd day there. They greeted me in the lobby with a birthday cake. They also decorated our room with orchid flowers and spelled out Happy Bday in rolled up towels! They gave us endless good advice on where to visit in the city, day trips, free tours, restaurants, taxis, and more, booking everything for us. When they didn’t have soy milk at breakfast for my daughter, they ran out and bought some. Honestly, Vietnam is incredibly amazing, but clearly newer to the tourist trade than Thailand. Jerry, and Catheryn and the team at Antique Legend are the farthest ahead of the curve of any of the hospitality people we encountered in Hanoi. I should also mention that the room is huge, more of a suite, with big comfy beds, and luxurious bathtub shower. The location is excellent - just on the edge of the Old City, which makes them close enough to everything to make walking a breeze, but not in the middle of the noise. We ended up loving Hanoi more than any other part of our trip, and I am sure it was because of our hotel. 5 star service for a 3 star price.
Located in Old Quarter, Jacosmo Hotel & Spa is within a 5-minute walk of Thang Long Water Puppet Theatre and within 15 minutes of other popular attractions like Hoan Kiem Lake. This 28-room, 4-star hotel has a full-service spa along with free in-room WiFi and free self parking.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 9:00 AM.
LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and free toiletries. Other standard amenities include fireplaces, sitting areas, and minibars.
Guests of Jacosmo Hotel & Spa enjoy features like a full-service spa, free WiFi in public areas, and coffee in a common area. There's free parking, and an airport shuttle (available 24 hours) for VND 446000 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with luggage storage, access to locker space, and securing valuables. Other amenities at this spa hotel include a computer station, free newspapers, and a porter/bellhop.
I selected an early check-in and paid extra, only to find out that I was downgraded to a cheaper room. There was no water during most of day and sporadic hot water when water was available. Complained TV was not working two consecutive days and gave up after that. I suppose that’s what I get for an inexpensive stay. Would not book them again. In fact, I cancelled my return booking.
Dear Mr/Ms Yumi,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsJa cosmo hotel and spaCustomer Service
I honestly can’t say enough good things about the Antique Legend Hotel. My husband and I and my daughter stayed there as a part of our 4 week trip in Asia which included 2 weeks in Vietnam, and they had the best service/ best people of anywhere that we stayed. It was my 50th birthday on our 2nd day there. They greeted me in the lobby with a birthday cake. They also decorated our room with orchid flowers and spelled out Happy Bday in rolled up towels! They gave us endless good advice on where to visit in the city, day trips, free tours, restaurants, taxis, and more, booking everything for us. When they didn’t have soy milk at breakfast for my daughter, they ran out and bought some. Honestly, Vietnam is incredibly amazing, but clearly newer to the tourist trade than Thailand. Jerry, and Catheryn and the team at Antique Legend are the farthest ahead of the curve of any of the hospitality people we encountered in Hanoi. I should also mention that the room is huge, more of a suite, with big comfy beds, and luxurious bathtub shower. The location is excellent - just on the edge of the Old City, which makes them close enough to everything to make walking a breeze, but not in the middle of the noise. We ended up loving Hanoi more than any other part of our trip, and I am sure it was because of our hotel. 5 star service for a 3 star price.
Dear Mr DavidFirstly we would like to thank you for taking the time to give us the comments. Your comments are valuable to us in our effort to improve our standard of service to serve all our guests better. However, please accept our sincere apology for the inconveniences you have experienced with your reservation. You will be pleased to know that those appropriate actions have been taken accordingly. Please also be reassured that efforts are being made to improve ourselves constantly.Thank you once again for your feedback and patronage. We look forward to welcoming you again in the near future.Sincere yoursCustomer service