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Family Hanoi Hotel

Property class: 3.5

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Photo gallery for Family Hanoi Hotel

A restaurant interior with wooden tables and chairs, hanging lanterns, and a wall decorated with heart-shaped notes.
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A hotel room with two beds, a desk with a lamp, a chair, and a view of the city through large windows.

Reviews

6.6 out of 10

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry
  • Room service
  • Housekeeping

Explore the area

View in a map
39C Hang Hanh, Hoan Kiem, Hanoi
  • Place, Hoan Kiem Lake
    ‪2 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪5 min walk‬
  • Place, St. Joseph's Cathedral of Hanoi
    ‪5 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪44 min drive‬

Room options

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Egyptian cotton sheets, premium bedding, down comforters

Deluxe Double or Twin Room

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Deluxe Double or Twin Room, Balcony

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Double or Twin Room, Balcony

  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Large Twin Beds
  • Free WiFi

View all photos for Deluxe Triple Room

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Triple Room

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for Deluxe Triple Room, Balcony

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Triple Room, Balcony

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Bed
  • Free WiFi

View all photos for Family Room, Balcony

Egyptian cotton sheets, premium bedding, down comforters

Family Room, Balcony

  • 388 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Family Suite, Balcony

Egyptian cotton sheets, premium bedding, down comforters

Family Suite, Balcony

  • City view
  • 409 sq ft
  • Sleeps 5
  • 1 Double Bed and 1 King Bed
  • Free WiFi

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About the neighborhood

Hanoi

Located in Old Quarter, Family Hanoi Hotel is within a 5-minute walk of popular attractions such as Hoan Kiem Lake and Hanoi Old Town Night Market. This 16-room, 3.5-star hotel has conveniences like a restaurant, 24-hour room service, and free in-room WiFi.

What's nearby

  • Hang Gai Street - 2 min walk - 0.1 miles
  • Hoan Kiem Lake - 2 min walk - 0.1 miles
  • Hanoi Old Town Night Market - 5 min walk - 0.3 miles
  • Thang Long Water Puppet Theatre - 5 min walk - 0.3 miles
  • St. Joseph's Cathedral of Hanoi - 5 min walk - 0.3 miles

Getting around

  • Hanoi Long Bien Station - 16 min walk
  • Noi Bai Intl. Airport (HAN) - 25 min drive

Restaurants

  • ‪Phở 10 Lý Quốc Sư - ‬6 min walk
  • ‪The Note Coffee - ‬2 min walk
  • ‪Bún Chả Đắc Kim - ‬6 min walk
  • ‪King roti - ‬2 min walk
  • ‪Domino's Pizza - ‬3 min walk

About this property

Family Hanoi Hotel

Guests of Family Hanoi Hotel enjoy free WiFi in public areas, a terrace, and laundry facilities. Front-desk staff can answer questions 24/7, and assist with tours or tickets, dry cleaning/laundry, and luggage storage.
Guests can expect to find free WiFi and 32-inch LCD TVs with cable channels and DVD players. Select Comfort beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, coffee makers, and free newspapers.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A restaurant
  • Snack bar/deli

Family friendly

  • DVD player
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Family Hanoi
Family Hanoi Hotel Hotel
Family Hanoi Hotel Hanoi
Family Hanoi Hotel Hotel Hanoi

Frequently asked questions

Is free cancellation available at Family Hanoi Hotel?

Family Hanoi Hotel offers free cancellation on certain room rates. For more details, review the cancellation policy on our site.

What can I see close to Family Hanoi Hotel?

This hotel is situated in Old Quarter, just steps from Hoan Kiem Lake and Hanoi Old Town Night Market. You'll also find Hanoi Opera House and West Lake within a short drive.

Will I be able to park at Family Hanoi Hotel?

No, there isn't parking available at the hotel.

Does Family Hanoi Hotel feature a casino at the property?

No, Family Hanoi Hotel doesn't have a casino.

Will I find an indoor pool at Family Hanoi Hotel?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Family Hanoi Hotel?

Amenities that appeal to couples at this hotel include 24-hour room service, a down comforter, and a minibar.

Does Family Hanoi Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Family Hanoi Hotel have a restaurant that serves breakfast?

No, Family Hanoi Hotel doesn't have a restaurant that serves breakfast.

Will Family Hanoi Hotel allow pets to stay for free?

No, pets aren't allowed at Family Hanoi Hotel.

Does Family Hanoi Hotel have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Family Hanoi Hotel?

The closest major airport to Family Hanoi Hotel is Noi Bai Intl. Airport (HAN), which is 16.1 mi away (25 minutes by car).

Can I book a room with a balcony at Family Hanoi Hotel?

Yes, some guestrooms at Family Hanoi Hotel offer a balcony and may feature city views.

Family Hanoi Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 1 out of 9 reviews
Rating 8 - Good. 4 out of 9 reviews
Rating 6 - Okay. 2 out of 9 reviews
Rating 4 - Poor. 0 out of 9 reviews
Rating 2 - Terrible. 2 out of 9 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

위치좋고 가성비 굿 조식도 좋아요

아주만족입니다 위치가 좋고 호안끼엠 바로 옆 주요 관광지 바로 옆 택시로 도보로 이용 가능하고 맛집도 마찬가지로 바로 옆
Stayed 3 nights in Jan 2020
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service

보통

체크인하려고 하니까 옆호텔인 Hanoi family hotel이 같은 사람이 운영하는 곳이니 거기로 가라고 해서 마음대로 짐을 옮겼다. 여자사장 굉장히 불친절함. 창문이 부실해서 밖의 기름냄새가 다 들어오고, 노래소리 들림. 위치와 와이파이는 최고. 그렇지만 재방문 의사 없음.
Stayed 3 nights in Dec 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quick intro to our room to show us where the minibar and extra bedding was would have been great, found it all eventually. No hot water the first night, but was quickly sorted out the next morning. Night staff were excellent. Excellent location.
Stayed 4 nights in Aug 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

コスパよし！

ホアンキエム湖の近くで観光しやすいです。 スタッフはやさしくて親切だし、朝ごはんもとってもおいしいです。 部屋の設備や清潔感は値段相応です。 エレベーターがないのだけが不満ですが、荷物はスタッフが運んでくれるのでそれ程困りません。
Stayed 2 nights in May 2019
Verified review

2/10 Terrible

KYUNG WOON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

늦은체크인시 예약하지 마시길..

레이트체크인하겠다고 했음에도 체크인하려고하니 다른 호텔로 인계했다. 더 후지고 5층을 케리어들고 계단으로 옮겼다. 늦은 새벽이라 무서운데 정말 황당했었다. 앞으로는 돈 조금 더주더라도 4성을 이용하겠다. 하노이 도착 첫기분을 엉망으로 만들어줬다.
Stayed 1 night in May 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

Family hotel review

Very nice hotel and breakfast. Only problem is that there's no elevator and we were in the 5th floor
Stayed 2 nights in Sep 2018
Verified review

6/10 Okay

Lim

Liked: Cleanliness, staff & service, property conditions & facilities

좋은 호텔이지만..

좋은 위치의 호텔. 힘들었던 기억은 객실이 1층~5층까지 각 층에 1실만있었음. 묵었던 곳이 5층이었는데... 엘리베이터가 없어서 계단을 이용했는데 너무 힘듬. 계단또한 원형의 돌고도는 계단이며, 폭도 좁아서 짐을 들고 오르내릴때 고생이 많았음. 아이들이 내려갈때는 위험성도 있음
Stayed 2 nights in Aug 2018
Verified review

2/10 Terrible

Verified traveler

Stayed 1 night in Nov 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018