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Oakwood Residence Hangzhou

4.5 out of 5.0

Recent guest reviews

We stayed in Oakwood for a couple of weeks last autumn. The room with a big comfortable bed was very nice, we also enjoyed our kitchen which was equipped with everything necessary for cooking. The hotel facilities are great and the gym seems to be never crowded. The only problem that we faced was communicating with the staff, however Maria at the reception desk was helpful to resolve those misunderstandings.

I have been living in this hotel for almost 4 years and I would like to express my very positive opinion for all the staff who work there for their helpfulness and friendliness...... in these years I felt like staying at home for your extreme attention towards we customers would also like to point out that the structure is very accurate with first order services being very attentive to confidentiality thanks for everything very very professional.....................

I like this place because is close to the city center, getting transportation is fast and the important part is the service.the rooms are clean the front desk and the restaurant are professional,if you want to getaway from home oakwood is another home

Was in Hangzhou for a week on business and my company put me at the Oakwood. There was a mix-up at the reception. Apparently, I was not informed ahead of time by my travel desk that I had to put down a deposit at the hotel. That made things pretty awkward, adding to the fact that my international card suddenly blocked out in China. With the help of front desk, I was able to connect to their internet and unblock my card. The apartments are very well maintained, with a huge and comfortable bed. The lighting was a bit dim and I would have preferred a few brighter lights especially in the kitchen and bathroom. I wasn't too thrilled about breakfast. It was confusing to locate the coffee station and more than once I found myself just standing around trying to get their attention. The bread was cold and hard. Luckily there were fast food restaurants and a Starbucks nearby. The receptionists were very helpful in arranging cabs and translating directions.

Residence is weary week located and apartments are really big: kitchen, table , sitting room and a separate room with washing machine. Breakfast in the morning is nice, in a clean restaurant and offers great choices. Only note: rooms would need some more lights ! They are really dark. Comfortable place to go

This hotel is nicely located in the centre of Hangzhou very near the famous West Lake. There is lots of nice restaurants & cafe nearby and is easy to hop on a Taxi to ride to anywhere in Hangzhou. Nice Buffet restaurant on 4th floor that serves tasty food. facilities well maintained and rooms clean and comfortable. The only thing that needs improvement are the front desk personnel, they need further training as they appear to always be in a 'not so friendly' mood.

Oakwood residence is great. Lots of space. all amenities good specially if you plan to do quite a lot of cooking. Has everything microwave stovetop washing machine coffee maker toaster dishwasher and cutlery. will definitely recommend

I just stay one night at Hangzhou, i arrive hang Zhou at mid night, the room of the hotel have little bit old, but look nice , but it is very very noise at the morning many construction site around the hotel, I can't sleep start at 7:30 am, which i awake by the noisy .

Room is elegant, clean, with plenty of amenity. Staff is knowledge and always ready to help, and they will go extra miles if necessary to make customer happy. Location is great and lots of great restaurant around.

I stayed Oakwood Hangzhou for two nights during my visit to Hangzhou for summit. The room was clean and spacious as I expected. Nothing negative point about Oakwood all the time I stay in every time. It took about an hour by taxi from Hangzhou airport and I paid about RMB 170 including RMB 20 for toll. Front desk clerk was very helpful and kind. In the same building, There are fast foods like Burger King/McDonald/KFC and Ajisen ramen, Starbucks, Watson and other stores.I will stay Oakwood whenever I visit Hangzhou in the future. 깨끗한 객실 그리고 친절한 직원들로 인해 즐거운 마음으로 체류하였습니다. 주방시설에 세탁시설도 있어 장기체류를 하는 분들께 추천합니다.

No 28 Jiaogong Road Hangzhou Zhejiang

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Indoor pool
  • 24-hour fitness center

Located in West Lake within a mile (2 km) of Yellow Dragon Sports Center, Oakwood Residence Hangzhou is within 2 miles (3 km) of Baopu Taoist Temple. This 321-room, 4.5-star aparthotel has an indoor pool along with a 24-hour fitness center and free in-room WiFi. Located centrally in Hangzhou, it's also near West Lake and Precious Stone Hill.


Enjoy dining at Oakleaf, one of 2 onsite restaurants. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.


All 321 air-conditioned apartments feature kitchens and space to spread out with dining areas. 47-inch LCD TVs come with digital channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport pillow menus and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Washers/dryers, coffee makers, and free local calls are other standard amenities.

Property features

Oakwood Residence Hangzhou features an indoor pool, a children's pool, and a 24-hour fitness center. Airport transportation is made easy with an airport shuttle (available 24 hours) for CNY 535 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury aparthotel include a sauna, free WiFi in public areas, and a meeting room.

Room options

Deluxe Studio

King 1 | Sleeps 3

Executive Room, 1 Bedroom

King 1 | Twin 2 | Sleeps 4

Deluxe Room, 2 Bedrooms (1 double bed and 1 single bed)

Full 1 | Sleeps 5

Executive Room, 2 Bedrooms

King 1 | King 2 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

93% of guests recommend this hotel

Total of 233 reviews