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Oakwood Residence Hangzhou

4.5 out of 5.0

Recent guest reviews

We stayed at this beautiful property for 3 nights with our little puppy. Already at the arrival the hotel staff was very friendly and we received a heartwarming welcome. We had a lot of luggage, but the concierge took care of it and we needn't take everything to our amazing 2 bedroom. The suite had everything one could wish, even washing machine with dryer function and full kitchen amenities. We have really enjoyed a good international buffet breakfast, it was our favorite time of the day. The location is fabulous, connected to a large shopping, cafes and dining outlet. I really recommend this hotel to all families and pet lovers. We will definitely come back to Oakwood Residence during our next visit to Hangzhou. Definitely one the best residences, I enjoyed visiting..

The residence is quite decent, and they offer you a gift pack if you plan to stay for a long time. It is quite close (walking distance of 15 min) to Walmart, and it has many eateries down. It is close to the west lake (may cost about 20 yuan in a taxi). They help in booking taxis if you wish to book one. Also, the staff is very friendly. You might not want to experiment with the lockers, as some of them just get locked even if you enter in the right code, and the house cleaning service is fine too. They do offer a variety of breakfast options in the buffet, but i liked the cheesy omlette the most.

I stayed 6 months in this hotel, the service and quality has never disappointed me. No matter what kind of assistance I needed, the staff and the management were always ready to help. There is a sense of dedication at Oakwood Hangzhou that I have never seen before. The food, especially western restaurant, is great and surprisingly affordable. I wish I could have stayed longer.

I have stayed in Oakwood Residence for a year in a one-bedroom apartment. Believe me, I have visited over 20 apartments in Hangzhou before making my choice here. I like the cosy ambience and adequate amenities in the hotel apartment. A living room, dining area and kitchen. It was complete with 2 restaurants, a bar, gym and swimming pool. The location was good as well, with several eateries and a mini-mart just downstairs. The people are friendly and always welcoming, Frederic, Diana, Maria, Linda especially. I thank you for making my stay so enjoyable. One big reason I was sad to leave Hangzhou was because I will be leaving the comfort of living here. Cheers to Oakwood.

My wife and I stayed for 4 weeks. We had a 2 bedroom, 2 bath apartment fully furnished and very well equipped. Including a weird dishwasher that was a challenge to load and to empty. Building is high quality. daily service except on Sunday. Very quiet. Good buffet breakfast although we preferred having breakfast in apartment. Two restaurants, spa and fitness gym which needs updating. Reception staff highly variable in command of English but always very helpful. Google translator is a great help. Nightly cost is competitive with 5* hotel. For long stays it is very competitive.

Whenever I visit Hanghzou I always love to stay in Oakwood, specially because of its ambiance and breakfast. Their Breakfast is quite Western and suits my taste, no doubt I love Chinese food but still I prefer staying in this hotel whenever I'm in Hangzhou.

Good points: 1) They have some star staff in this property (Linda and Maria in this case) that makes your stay very enjoyable. 2) The cleaning lady is very efficient and friendly. 3) The residence has a fully functional kitechenette and washing machine, not easy to find in hangzhou 4) The residence hotel is in a complex where you can access a rather wide selection of restaurants and a small convenient store through a sky-bridge 5) Fitness center is more spacious than most other hotels of the level. The other side: 1) No one was helping with luggage upon arrival, they just stand there and talk to each other, gives me the impression that the bellperson pick customers to help. 2) Have to change my room to a low floor duing my 8-day stay because a frequent resident was arriving, which should be arranged in a better way because moving during a stay is very annoying with lots of luggage. A "supervisor-type" housekeeper intruded my room doing "checks" before I can relocate all my luggage to the new room. Anyway, the change of room was badly handled. 3) A guy at the front desk keep calling asking when was my check-out time even though I have told them my exact time of check-out the day before.

My family and I stayed for a few days at this hotel over the last month. The staff was very helpful answering our queries, the room and other areas were very clean and well maintain, the food at both the buffet restaurant and western restaurant was very good and unlike other hotels at a reasonable price. We highly recommend this hotel for your stays in Hangzhou, either for leisure or business. We will be back !

We stayed here four nights in April. Our family are two adults and two kids (ages 9 and 12). We stayed in a 2-bedroom, 2 bath unit. It had plenty of room and was spacious and clean. The full kitchen was more than we needed. It was great to have the living room and dining room to spread out. Loved the in-unit washer and dryer. Good location, but not within walking distance of the subway. You will need to taxi around - though there are plenty of places within walking distance to eat at. Service was friendly and professional - I speak enough Chinese to get by, but noticed there were English-speaking staff to help the non-Chinese speaking guests. We ate the property's dinner buffet one night - it was only ok for the price (however, we were simply too tired and jet-lagged to go out so it was fine for a one-time visit). Kids swam in the indoor pool once - bring a swim cap or be prepared to buy one! Excellent property and I could see how it would be ideal for people staying longer than just a few days.

We stayed in Oakwood for a couple of weeks last autumn. The room with a big comfortable bed was very nice, we also enjoyed our kitchen which was equipped with everything necessary for cooking. The hotel facilities are great and the gym seems to be never crowded. The only problem that we faced was communicating with the staff, however Maria at the reception desk was helpful to resolve those misunderstandings.

No 28 Jiaogong Road Hangzhou Zhejiang

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Indoor pool
  • 24-hour fitness center

Located in Xihu within a mile (2 km) of Yellow Dragon Sports Center, Oakwood Residence Hangzhou is within 2 miles (3 km) of Baopu Taoist Temple. This 321-room, 4.5-star aparthotel has an indoor pool along with a 24-hour fitness center and free in-room WiFi. Located centrally in Hangzhou, it's also near West Lake and Precious Stone Hill.


Enjoy dining at one of 2 onsite restaurants including Oakleaf, which specializes in international cuisine. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.


All 321 air-conditioned apartments feature kitchens and space to spread out with dining areas. 47-inch LCD TVs come with digital channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport pillow menus and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Washers/dryers, coffee makers, and free local calls are other standard amenities.

Property features

Oakwood Residence Hangzhou features an indoor pool, a children's pool, and a 24-hour fitness center. Airport transportation is made easy with an airport shuttle (available 24 hours) for CNY 535 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury aparthotel include a sauna, free WiFi in public areas, and a meeting room.

Reviews from Trip Advisor

Trip Advisor aggregated rating

93.0% of guests recommend this hotel

Total of 246 reviews