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Hangzhou Westlake

4.0 star property

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Photo gallery for Hangzhou Westlake

A multi-story hotel with a prominent arched entrance and numerous illuminated windows.
A lobby with a reception desk, a large chandelier, a television screen, and a patterned floor.
A hotel room with a large bed, a desk, a chair, and a view of a cityscape through large windows.
A hotel room with a bed, a seating area with a table, a TV, and a view of the city through large windows.
A modern interior with a large arched window, a round wooden table, and two chairs.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available
  • Laundry

Explore the area

View in a map
No 346, Yan'an Road, Hangzhou, Zhejiang, 310006
  • Place, Wulin Night Market
    ‪7 min walk‬
  • Place, West Lake
    ‪8 min walk‬
  • Place, Hangzhou Tower Shopping Mall
    ‪2 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪29 min drive‬

Room options

View all photos for Superior King room

A hotel room with a bed, a desk with a chair, a window with a view of the outside, and a bathroom with a mirror and sink.

Superior King room

9.6 out of 10
Exceptional
(4 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Business Deluxe King Room

A hotel room with a large bed, a desk, a chair, and a view of a cityscape through large windows.

Business Deluxe King Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Twin room

A hotel room with two beds, a desk, and a chair.

Superior Twin room

  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Executive Room

A hotel room with a bed, a desk with a lamp, a chair, and a view of the cityscape through large windows.

Executive Room

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Double Room

A modern bedroom with a large bed, a window with shutters, and a bedside table with a lamp.

Junior Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

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About the neighborhood

Hangzhou

Located in Downtown Hangzhou, Hangzhou Westlake is adjacent to Hangzhou Jiali Center and within a 10-minute walk of other popular attractions like Wulin Night Market. This 4-star hotel has 191 guestrooms and offers conveniences like a restaurant, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Wulin Night Market - 7 min walk - 0.4 miles
  • West Lake - 8 min walk - 0.5 miles
  • Wulin Square - 17 min walk - 0.9 miles
  • Hangzhou Tower Shopping Mall - 2 min drive - 1.2 miles
  • Hangzhou China Silk Town - 3 min drive - 1.6 miles

Getting around

  • Longxiangqiao Station - 10 min walk
  • Hangzhou Railway Station (HZD) - 12 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 39 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪友·小海鲜Bistro - ‬2 min walk
  • ‪Fever - ‬5 min walk
  • ‪一茶一坐(庆春店) - ‬2 min walk
  • ‪85°C Bakery Café (85度C) - ‬1 min walk

About this property

Hangzhou Westlake

Guests of Hangzhou Westlake enjoy features like a 24-hour gym, free WiFi in public areas, and laundry facilities. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. This hotel also has a porter/bellhop.
Guests can expect free WiFi and 55-inch LCD TVs with cable channels. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, electric kettles, and safes are also standard.
Recreational amenities at the hotel include a 24-hour fitness center.

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Nostalgia S Hotel(Hangzhou West Lake）
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  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
10.0 out of 10, Exceptional, 25 reviews
$45 nightly
The price is $48
Sep 1 - Sep 2
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (CNY 42 per day)

Food and drink

  • Self-serve breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CNY 99 for adults and CNY 50 for children
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • Dining table
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Hardwood flooring in room
  • No elevator
  • Tile flooring in public areas

More

  • 10 floors
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Renovated entire property - October 2022

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • Smart speaker

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for self-serve breakfast: approximately CNY 99 for adults and CNY 50 for children
  • Nearby parking fee: CNY 42 per day (984 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Check-in: 2 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Hangzhou Milan Garden
Hangzhou Milan Garden Hotel
Hangzhou Milan Hotel
Milan Hotel Hangzhou
Milan Garden Hotel
Milan Garden
Hangzhou Milan Garden Hotel
UrCove by Hyatt Hangzhou Westlake Hotel
UrCove by Hyatt Hangzhou Westlake Hangzhou
UrCove by Hyatt Hangzhou Westlake Hotel Hangzhou

Frequently asked questions

Are free cancellation options available at Hangzhou Westlake?

Hangzhou Westlake provides free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

What's there to do close to Hangzhou Westlake?

This hotel is situated in Downtown Hangzhou within a 10-minute walk of Wulin Night Market and Hangzhou Jiali Center. You'll also find West Lake and Wushan Night Market less than a mile away.

Is parking available on site at Hangzhou Westlake?

No, there isn't parking at this hotel.

Does Hangzhou Westlake feature a casino?

No, Hangzhou Westlake doesn't have a casino.

Is there an indoor pool at Hangzhou Westlake?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hangzhou Westlake?

Amenities that appeal to couples at this hotel include a free stocked minibar, a down comforter, and a rainfall showerhead.

Are there hot tubs at Hangzhou Westlake?

No, this hotel doesn't have a spa tub.

Does Hangzhou Westlake feature a restaurant that includes a breakfast menu?

Yes, Hangzhou Westlake serves self-serve breakfast each morning for a surcharge from its restaurant.

Does Hangzhou Westlake allow pets to stay free of charge?

No, pets aren't allowed at Hangzhou Westlake.

Are there connecting rooms at Hangzhou Westlake?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hangzhou Westlake?

The closest major airport to Hangzhou Westlake is Hangzhou (HGH-Xiaoshan Intl.), which is 20.6 mi away (39 minutes by car).

Are there rooms with balconies that I can book at Hangzhou Westlake?

No, there aren't any guestrooms with balconies at Hangzhou Westlake.

Hangzhou Westlake Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 34 out of 60 reviews
Rating 8 - Good. 17 out of 60 reviews
Rating 6 - Okay. 8 out of 60 reviews
Rating 4 - Poor. 0 out of 60 reviews
Rating 2 - Terrible. 1 out of 60 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Derek Khoi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great service .
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

MING SANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Good value and close to west lake
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location in Hamgzhou

Room was clean and comfortable. Great location within easy walking distance to shops, malls and metro. Short walk to Xiwu Lake as well.
Stayed 7 nights in Apr 2025
Verified review

10/10 Excellent

QI XIANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, next to subway, many food options
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was good and clean! location was great as well! located right beside the metro station and near wulin night market as well. many nice eateries nearby. would definitely stay again!
Stayed 3 nights in May 2024
Verified review

8/10 Good

Soon

Liked: Cleanliness, amenities, property conditions & facilities
The rooms are clean well daily and free snack & drinks provided. Breakfast is great with variety, but they need to improve their way of keeping the hot food warmer. Especially western food, it shouldn't be kept at room temperature.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Josiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice property. Not too sure if the price is competitive though
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks a lot for your great service!!!! Will choose the hotel again ❤️
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Adelene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible and just next to a mall. Lots of dining options. Near the metro too. Room is clean, big and modern. But the bed is rather uncomfortable and firm.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Ying Xuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

SUMITRA

Liked: Staff & service
Excellent
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Phuong Duyen

Liked: Cleanliness, staff & service, amenities
The location is perfect, not too far to walk to the center. The air conditioning is not strong enough
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two thumbs up

Very high tech hotel
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is wonderful. Very accommodating . We arrived on a late rainy day and the front desk helped us order ‘ take out ‘. Had 6 days of glorious stay. Thank you very much .
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great...no complaints. Staff was very helpful ordering at taxi when it was time to leave and made sure the driver took me to the right place. Thank you to the staff for your help.
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean. They offered free Peet’s coffee made by barista- each room gets a certain number of tickets based on number of days booked. There are a lot of malls and food options around, all walkable distance. The place is about 5-10 minute walk from Wulin night market and 10 minute walk to west lake.
Stayed 5 nights in Apr 2024
Verified review

8/10 Good

Lay Pheng

Liked: Amenities, property conditions & facilities
Convenient
Stayed 3 nights in Mar 2025
Verified review

6/10 Okay

SHIGERU

Liked: Amenities
good
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

ZHI YAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Metro at the doorstep, huge mall and night market opposite, short walk from West Lake. Hotel has everything for a comfortable stay. If I were to nitpick, thw hotel doesn't have proper drop-off point and the gym consist of only a threadmill and spin bike.
Stayed 1 night in May 2024
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Very convenient location and high CP hotel!

The room is good, but the coffee machine is not easy to use need staff's help. The room soundproofing is poor, can hear the other room people talking in the night!
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostly great! Easy location, nice room, staffs are fine! It is a bit noisy if room is facing the big street. But the most annoying thing is I got waken up several time by the noisy robot room service machine, it talks and make noisy as it going by my room as the room next mine kept ordering thing late in the evening.
Stayed 2 nights in May 2024
Verified review

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good - hotel had a great location, near to the mrt and lots of eateries around. Room is clean, check in was fast. Bad - bed a bit hard for me. Wifi super lousy, connection problem. Could not lock in after a day and have to keep calling the front desk for a new password. Lobby no toilets.
Stayed 6 nights in Apr 2025
Verified review

8/10 Good

Darren

Liked: Staff & service, amenities
The hotel is very convenient in its prime location on Yanan Road, right opposite the Kerry Centre and Fengqi Road subway being just a few steps from the entrance. The hotel is the Hyatts take on a modern, digital nomad friendly hotel. It is both positive and negative. The charging port access across the room is great, with the ability to charge multiple devices from almost anywhere in the room. However this translates to little led lights everywhere which are bothersome when trying to sleep, the brightest light of all emanating from the highly advanced electronic toilet and the glass dividers spreading that light. The room also stank from the drain and it was rather off putting.

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