New Park Manor3.0 out of 5.0
Recent guest reviews
We booked a two night stay through secret escapes. The hotel was dog friendly which was the main reason for our choice and we were not disappointed when we arrived. Our dog was fully accommodated and was welcomed into a number of areas in the hotel which was lovely. We knew the hotel was a family hotel, but until we arrived we didn't realise the extent the hotel had gone to to make families welcome. If you are a couple traveling and really want to be away from children this may not be the hotel for you, but out of school holidays we only met a few babies and toddlers who due to the facilities that the hotel has it was never a problem for us. You have the option of two restaurants, one where families could eat and a second where adults could dine. The food was outstanding, a sophisticated menu and a great choice of food. Congratulations to the chef every meal was a credit to you. Breakfast also was thoroughly good, great menu choice, freshly cooked to order and nothing was too much for the staff. The majority of the staff were young, which initially rings alarm bells, but they were professional, informative and made you feel extremely relaxed. In fact the whole hotel presents a very relaxed feel whilst retaining luxury. There is definitely a great attention to detail within the hotel and the little things do matter, generally the hotel is nearly there, the spa I know has recently been renovated, but a few extra touches would help just make the overall experience a little better. My only criticism is the length of the lead for the kettle in our room. I did laugh at my partner who was trying desperately to plug the kettle in but with such a short lead his only option was to leave it on the floor to boil as the lead was too short to reach any of the furniture. The bedrooms were extremely clean, the bed was nice and comfortable, great powerful shower and a fan in the room was much appreciated. Overall we had a wonderful stay, we had delicious food, great service and would highly recommend this hotel to all people traveling with families who do not want to compromise on quality and dog owners who want to feel welcomed and couples alike who do not mind the family approach. Great location and lovely setting.
Lovely setting in the new forest with relaxed shabby chic (more chic than shab fortunately!) great relaxed atmosphere with some beautiful walks and cycle rides nearby. Good facilities and very kid friendly. We are planning to return! Really nice size with 25 rooms so intimate but not too much so. Reception really helpful; cleaning great (although they really need some of the little mini robot hoovers to silently keep the crumbs at bay in public areas). Service was a little bit hit and miss: often left waiting ages for orders to be taken; drinks to be served; tables to be cleared etc and one or two (male) staff came across rather inhospitably. That being said, sometimes it was really good and Virginia in particular was awesome - accommodating, friendly and efficient - perhaps she could offer some training to others? All in all a very enjoyable stay and we shall be returning!
Recently I visited the spa for a Jessica Prescriptive Pedicure. I was on my way from Cotswolds to Lymington and thought it would be a great time to use my Christmas gift voucher. I had left plenty of time to arrive early for my appointment and have a coffee before my treatment. Unfortunately the traffic on the M3 was horrendous due to an accident so I was delayed. I phoned the spa and when I arrived half hour late, both Beth and Chloe were great, very understanding and determined to make the best of the time I had left. Beth put me at ease after the traffic stress and Chloe gave me a wonderful nail treatment, finishing with a sparkly summery colour.
We stopped over for two nights as a couple. The hotel called us a few days before to check on food allergies, preference of duvet and to offer any assistance for activities etc. Which we thought was lovely. We did make bookings for E-bikes and horse riding on their recommendations and both were very good. Food in the adults restaurant was excellent both nights but the service wasn't as efficient on the 2nd night as it was on the 1st. The maître d' was running around trying to hold it together while still being very polite, but he didn't seem to be supported by the rest of the staff, albeit, there were more guests eating. We felt the drink prices are over priced, from spirits to wine. Plenty of wines to choose from but these were the highest prices we have encountered. Breakfast was very good both days. We were in Edith room, which was clean, with plenty of space but hot. There was a desk fan but unfortunately it didn't do much. Only problem for us were the pillows being to soft, but that's our preference. However they do offer a duvet choice, perhaps a pillow menu too would also be great. We did go into the spa area but didn't have any treatments. The area was clean and tidy but could do with a few more outside chairs with umbrellas for shade. This hotel does cater for families and there were as many families with younger children as there were couples.. The hotel has done very well at catering for both couples and families. The New Forest is a beautiful area and worth a visit along with this hotel.
This hotel is excellent for getting away for a break with the kids, with the play equipment in the expansive grounds for them to run around in, the play areas with books and toys dotted around the hotel, to the creche (2 hour session was free each day). To add to this was the sight of horses to be stroked, and chickens. They even have a baby listening service which is handy. The Spa was good as well, our toddler loved the swimming pool, and we enjoyed the rest when he was at the creche! Food wise, the breakfast was ok, kids dinner was fair to middling, it definitely seems that the service standard changes with the staff on duty, for example, Monday evening each table was 'named' for the child sitting there, but this was missing on Sunday. Adult meal was very good though, and couldn't fault the service, especially the lady who was working in the restaurant on Monday night - can't remember her name, but she was excellent. The room was a good size and had everything we needed. It did look tired in places, certainly the bathroom needed a makeover. Everything does add up, especially if you have any massages, snacks and other drinks. Overall, we will definitely stay again, but hope that the staff have better attention to the details (and I'm sorry to say a better grasp of English), and the rooms have had a spruce up.
Have just spent a glorious weekend at this lovely hotel with my family and the dog. Do not be fooled by the unassuming reception area. This hotel is gorgeous. Our evening meal was worthy of a Michelin star. The spa was lovely and the surrounding New Forest was stunning. There is plenty to do for kids and dogs are made to feel very welcome. The staff were lovely and couldn't do enough for us. I couldn't fault this hotel and will definitely book a repeat visit.
This was our 3rd visit in less than six months and we love it! We only wish we'd found this place many years ago hence jokingly consider having another child to reap the benefits for longer! How liberating to stay in a beautiful hotel where young families do not get "that stare" when the children behave like...well children! We were lucky enough to have beautiful weather and spent a few days enjoying the outdoor pool, which was lovely and warm. The pool is quite safe for little ones with a very shallow end for toddlers that slopes down to a deeper end that most older kids would still be able to stand up in. It was lovely to sit on the loungers and listen to the birdsong. I must say I had a few "pinch myself" moments! Every now and again a member of staff would check if we needed drinks and there was also a lovely jug of cold juice for the children to help themselves to. This was a lovely touch on a hot day. This place is amazing for children. My husband and 10 year old would go on a bike ride every morning whilst my 6 year old literally raced to the complimentary kids club (The Den). This gave me just about 2 hours to flop on my bed to read, snooze and admire the beautiful views. At 1pm and 5.45pm during half terms they have an extra activity such as mocktail making, treasure hunts, marshmallow toasting, junk model challenges etc. This was engaging for all age groups. A big thank you to all The Den team including Rae, Alexis, Maddie and Sophie for your hard work, it is very much appreciated. We ate as a family in the pretty conservatory which opens out onto the gorgeous lawns with views of ponies and deer. The food is absolutely delicious and beautifully presented. You must try the chef's twist on the classic Elton Mess, and a mess it is not... it was stunning...infact I called it the "Eton Beauty". Thank you to the energetic Carrie for listening to my likes and dislikes and suggesting that I would love it. The waiting staff are all lovely and I must agree with the previous reviewer work very hard and could do with an extra pair of hands at busier times. Thank you also to Michaela and Virginia. I would not hesitate to recommend this hotel to families. As far as any bad reviews are concerned I can only suggest that if you have any issues during your stay just let someone know and I'm certain you will be heard.
Great hotel for families with young kids. Gorgeous hotel & grounds. Staff excellent. Kids club & spa excellent. Rooms & food decent. The 'hotel dog' scored big with our kids. We fed the local ponies carrots from right outside the hotel dining room. 2 requests from management : the wifi is truly awful, we couldn't get online for 3 days anywhere in the hotel. That's normally fine if you don't need to do any work or check any emails during your stay but unfortunately for us my wife needed to do some work and it made things more stressful than they needed to be. The staff were all brilliant but they were very much outnumbered at meal times, they need some extra help so please give them some!
Stayed here for 2 nights during half term at huge cost. Really very, very expensive for 2 adults and 2 kids in one room with 2 dinners and one treatment in the spa - over £1000! The hotel grounds are nice and the front desk staff friendly. The easy access to the most beautiful forest walks and cycle trails is fantastic and so we spent most of our 2 days out of the hotel. The outdoor pool was nice but inevitably crowded as the weather was good and in true luxury FAMILY hotel group's style, the kids are only allowed in the indoor spa pool at very restricted times. The thing that let this place down and that will stop us from returning was the service. Night one in the dining room was a very pleasant experience with an attentive polish MD in charge. Food was nice and timely. Sadly when we returned on evening two, the whole place was pretty Fawlty Towers-ish. Incompetent waiting staff: we were given the wrong menu, the wrong wine and the wrong food!! And we weren't the only ones. Almost every table had some issue. We're usually pretty relaxed about that sort of thing but at these prices....... Most annoyingly the serving staff were inefficient and slow, some were unable to speak enough English to take a drinks order and one or two were even surly when being asked perfectly reasonable questions. It's annoying to be told by staff who are clearly doing nothing else that it MAY be possible to get a table at the family dining given that we didn't book (there were three tables being used in a room with about twenty!!) These types of hotels are supposed to be falling over backwards to accommodate families. Sorry - great spot but we'll try elsewhere next time.
A warm and family friendly atmosphere upon arrival. Room very clean and to a implicit cleanliness. Meal in the couple's restaurant a massive disappointment. From waiting for our table (30 mins)....to ordering a chilled bottle of Pino Grigiot...which was left unopened by our waiter..my husband having to pour our own. Forgive me for sounding shallow but at these prices, The little touches mean a lot. We didn't order starters and waited over a hour for our quite disappointed meal. Salmon risotto and vegetables with linguine...dull. poor service. So much so we went to a nearby restaurant tonight. The Huntsman in Brockenhurst. We had visited before and you will certainly not be disappointed. It is unusual that I stay anywhere and in my review recommend eating elsewhere. One great feedback from our stay was the breakfast. Service/ food/staff/quality and above all professionalism....why are staff and chef's of this standard working in the morning when their clear expertise is needed for the evening too. Well done. Will come back but not to eat other than breakfast. Thank you for a lovely relaxing stay. Spa awesome too.
- Free English breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Within a short walk of Brockenhurst College, New Park Manor is within 2 miles (3 km) of St. Nicholas Church. This 24-room, 3-star hotel has conveniences like a full-service spa, an outdoor pool, and an indoor pool. It's also close to Brockenhurst Manor Golf Club and New Forest Museum.
Start your day off right with a free English breakfast. This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service.
New Park Manor's 24 rooms provide electric kettles, free bottled water, and phones. Guests can expect free WiFi and LCD TVs with DVD players. Bathrooms offer hair dryers and designer toiletries.
Guests of New Park Manor enjoy a full-service spa, an indoor pool, and an outdoor pool. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and securing valuables. Other amenities at this spa hotel include a spa tub, free WiFi in public areas, and a meeting room.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 647 reviews