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Mercure Southampton Centre Dolphin Hotel

4.0 out of 5.0

Recent guest reviews

Our first hotel was damaged so we booked here. The corner stone reads: 1454. Queen Elizabeth among other famous people have stayed here. It is a wonderful place to spend a night or two while taking in the sites of Southampton. This hotel is just 5 minutes from the cruise port by taxi, which is VERY reasonable. Every employee was extra nice and went way out of the way to help us with whatever we needed. We'd highly recommend thishotel. We will stay here again.

Called in for a drink, good job we were not dying of thirst - took quite a long time to get served. After being served barman disappeared not to be seen again therefore we only had the one drink. Doubt we will be calling again.

Adam is a creative gin cocktail mixologist. He has clearly gleaned experience during his career as a bartender. His expertise and professionalism is noteworthy. We enjoyed his customer service the three nights we spent at the hotel bar.

Good location and useful car park. Room nice enough. Service slow and staff helpful but poorly trained / managed Sandwich at lunch dry and uninspiring as was breakfast If you are a cruise visitor and expect quaility - AVOID!!

The Dauphin Hotel is an ideal location for tourists, located a reasonable walking distance to the waterfront (ferries to the Isle of Wright (Osborne House), cruise ships, the Mayflower monument and park, and Medieval town walls), and a short walking distance to the Medieval Bar Gate town entrance. It is about a 4-5 GBP taxi ride from the train station. This site is located adjacent to the remains of the Holy Rood church and tower (church ruins and bell tower, SS Titanic memorial, QEII anchor). Numerous restaurants and pubs, and a shopping mall are in the area. Although the handsome exterior front maintains its 19th century style (citing Jane Austin visits), the interior decor (rooms, restraint, bar, elevator) is contemporary with exception of no room air-conditioning. A covered archway entrance and tables provide relaxing outside tables and seating. The buffet breakfast with table service is excellent. The staff is efficient and accommodating. Although I was disappointed that no concession was offered after our room was soaked by a water leak from the room above (we were given another room), I highly recommend this popular hotel for those who prefer historic, as well as contemporary hotels.

Very poor afternoon tea all the cakes tasted shop brought and not very nice quite dry. Nothing special either just bog standard chocolate cake, lemon and scones. Sandwiches also shocking plain ham, tuna andcucumber or egg. At this sort of establishment one would expect cheese and chutney smoked salmon etc. Disappointed

Came down for a business trip, stayed a couple of nights, lovely staff, great rooms, lots of choice at breakfast, drinks voucher was provided as part of my Le Accor membership but the wine was not very good, Everything else was nice.

Location was great right in the centre of town. The room for the price was very good. Was a bit dated but did the job. The bed was very bed and comfortable. One point is that it took a long time to get the water the right temperature as the mixer for the shower was not the best, you get very hot or cold water. The staff are very friendly and helpful. We would go to this hotel again.

I stay at this hotel whenever I can get in (sometimes out of my companies budget) and it really does never let me down. Firstly the reception staff are wonderful, Chelsea in particular helped me wonderfully with a parking issue, she was attentive on arrival and had all of my details ready to hand and the check in process was smooth. The rooms are clean, tidy and they must have started renovating the bathrooms, mine was like new! I have eaten here many times but I chose not to on this occasion, I had a few quiet beers at the more than adequately stocked bar. The barman Adam was polite, friendly without being over baring and it was nice to have a good conversation for a few hours whilst being away from home. He made me feel most welcome there. Breakfast is well cooked with a good variety on offer. I had a meeting for a number of hours and Chelsea had the kindness to state that she would keep an eye on my car whilst I was at the meeting. I really hope that the hotel invests in its staff as there is so much potential to tap into. I have never had a bad experience whilst using the premises. Only reason for 4 stars is because the irons are not great at all, took me 20 mins to iron my shirt!! Other than that it is brilliant!

I chose this hotel as my brother and I had stayed here previously and enjoyed good service food and a reasonable price tag. I had to have an overnight stay and didn’t eat on this occasion I did have a very friendly reception from the front line staff who were interesting and interested in sharing experience and expectation with their guests. I had a very nice glass of wine in the bar before retiring The breakfast was excellent This is a centrally located hotel with an historic background, pleasant and slightly quirky rooms All at a reasonable price A place to return to for sure

34-35 High Street Southampton England

Hotel highlights

  • Walking distance to Southampton Maritime Museum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center

Located in Southampton City Centre, Mercure Southampton Centre Dolphin Hotel is adjacent to Tudor House and Garden and within a 10-minute walk of other popular attractions like WestQuay Shopping Centre. This 99-room, 4-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi. Centrally located in Southampton, the hotel is also a short walk from Solent Sky Museum and SeaCity Museum.


This hotel serves as home to a bar, along with a restaurant that specializes in British cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service. Start your day off right with full breakfast, which is served for a fee from 6:30 AM to 10 AM.


The 99 rooms have an array of amenities, including safes, phones, and ironing boards. Guests can enjoy flat-screen TVs and stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Rooms also include desks.

Property features

Mercure Southampton Centre Dolphin Hotel features free WiFi in public areas, 3 meeting rooms, and a business center. Self parking is available for GBP 5.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Additional amenities include express check-out, free newspapers, and a terrace.

Room options

Standard Twin Room

Twin 2 | Sleeps 2

Privilege, Room

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

61.0% of guests recommend this hotel

Total of 1694 reviews