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Mercure Southampton Centre Dolphin Hotel

4.0 out of 5.0

Recent guest reviews

A nice overnight stay with my granddaughter was rather spoilt by the price of a single bowl of porridge. Would you believe £13.95! Nice porridge but a bad taste in the mouth. So un-necessary. The staff were very nice and the location was great.

I stayed here for a weekend with my husband for his birthday I had the three course special it was delicious. The waitress Olive, gave us a great recommendation and attended to our every need. The room was cozy but unfortunately there was too much noise in the room above. Will visit again!

Having had an afternoon tea for Easter, we were made feel very welcome. The receptionist was lovely. The waiter who served us, Adam, was also very friendly and service minded. I truly recommend this service.The selection of sandwiches, cakes and the sparkling wine were delicious. Surely, an experience to repeat.

Decided to have an afternoon tea out so booked in advance for tea for two. My partner said she was vegetarian and we ended up with ham on the platter. Okay not a massive issue as I'm not but did make the initial question about dietary requirements a bit redundant. The sandwiches did seem to have been made a while. Staff really helpful and very pleasant. Could do with a bit of maintenance in the loos. Machine in gents was coming off the wall and ladies loo needed the paint repairing and mirror replacing. On the whole a reasonable experience but the lack of detailing let it down

I stay in many Mercure hotels and what I really liked about this one was the welcome at reception. The staff were really helpful and made my trip. The rooms are also very good value for the money and it is a great central location. My room was a little noisy but the welcome I received more than compensated for it. If I was to return I would request a room round the back of the hotel as I think it would be quieter and that is the only reason why I did not award 5 stars.

Booked this hotel due to the price tag so wasn't expecting much however what a pleasant surprise. Ive been past the dolphin a Hundred times having been down in Southampton on a reguar basis, wether it be taking a cruise or just for a day trip. The Dolphin is a Classic British Hotel, restrained décor and elegant throughout, Being one of Britain's oldest hotels, it has been extended over the years and the various wings form a maze of corridors staircases and split levels. Its location is excellent if you are looking to explore the city as its based on the High Street and minutes away from the shopping centres, bars, restaurants etc. I had just booked a standard room as didn't plan to spend much time in it, I found it to be ideal for a short stay, immaculate in its cleaning, comfortable bed & spotless bathroom. I was going to sample the restaurant but mid way through looking at the menu a friend called to say they were also in Southampton so I had to cancel and head to meet them, menu looked good however. The hotel has a small bar, along with a lounge off the main reception. Staff I came across were very friendly and efficient , especially Anca on reception who arrange my next stay at the hotel and reserved me a car to the Airport. Look forward to staying again in September.

I have a lovely cosy night stay in that hotel staff we're very friendly especially the one asian staff in the Reception surely forgot her name she was very helpful although she told me she was on training but she manage to work professionally.

We stayed here once before about five years ago, and other than the convoluted way of getting into the car park (you now have to drive all the way around the hotel instead of being able to drive straight through the lovely old front arch) the place doesn't appear to have changed much. The bedroom was just about big enough for a double bed, a wardrobe and TV but not much else, and the bathroom wasn't much more generous space-wise, but all was clean and functional. Stayed here on business and so paid the business rate, which included breakfast (where quantity scored better than quality) - not sure how this compares to the "normal" rate so can't really comment.

This hotel seems like a classic British hotel. The staff was very friendly and welcoming. The hotel has seen better days, but this fact is, in my opinion, made up for by the staff and its central location.

We had an issue upon arrival at the hotel prior to check-in. Whilst the issue was not of the hotel's making, the two delightful Reception personnel dealt with the matter in a professional manner. They upgraded us immediately to a Privelege Room and waived the car parking fee. A delightful room in this recently refurbished period building. The whole hotel was in excellent order as a result of all the work. My wife and I enjoyed an excellent meal that evening. Beautifully cooked and professionally presented. Breakfast was also first class. All the staff we encountered were friendly and helpful. I would stay here again.

34-35 High Street Southampton England

Hotel highlights

  • Walking distance to Southampton Maritime Museum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center

Mercure Southampton Centre Dolphin Hotel places you next to Tudor House and Garden and within a 10-minute stroll of other popular attractions like WestQuay Shopping Centre. This 99-room, 4-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi. Centrally located in Southampton, the hotel is also a short walk from Solent Sky Museum and SeaCity Museum.


This hotel serves as home to a bar, along with a restaurant that specializes in British cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service. Start your day off right with full breakfast, which is served for a fee from 6:30 AM to 10 AM.


The 99 rooms have an array of amenities, including safes, phones, and ironing boards. Guests can enjoy flat-screen TVs and stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Rooms also include desks.

Property features

Mercure Southampton Centre Dolphin Hotel features free WiFi in public areas, 3 meeting rooms, and a business center. Self parking is available for GBP 5.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Other amenities at this family-friendly hotel include express check-out, free newspapers, and a terrace.

Reviews from Trip Advisor

Trip Advisor aggregated rating

61.0% of guests recommend this hotel

Total of 1663 reviews