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Mercure Southampton Centre Dolphin Hotel

4.0 out of 5.0

Recent guest reviews

First impressions count and when taxi driver pulled up in car park and told us we had to trundle our bags across the cobblestones as he couldn't park by the door. that was surprising. Next as the previous reviewer said only one person was on reception. our room was on the fourth floor and the lift only goes to the third. Next was the poky corner room with no air conditioning. 2 fans were in the room but only one plug outlet. Earplugs on the dresser should have been a warning to the noise from the bar down below that went on until the early hours!! . Next moorning it was as before only one person on reception and a long queue of people checking out. Although we were told the taxi would pull up on the street nearer the hotel that wasn't the case and once again the bags had to be trundled across the cobblestones..

Having travelled 8 hours to reach Southampton, like most travellers, my wife and I were exhausted so were looking forward to getting our room key and for our holiday to begin. Not so. From the moment we arrived our 2nd visit was a huge disappointment. It is a busy hotel as it caters for the cruise industry, so why have only 1 person on the reception desk at 3.00pm when there are 10 persons needing to book in? I noticed a number of staff wandering about, but no one stepped forward to assist the poor receptionist who was showing signs of being under pressure. It didn't help when existing guests would interrupt her, requesting their luggage as they were due to catch a taxi to take them to the port side. Only after 20 minutes or so of standing, did finally another person came to her aid and relieved her of this pressure. Not a great start for a hotel group, Mercure, which prides itself with "providing excellent customer service." Eventually I got to my room, 206, and the first impression is a room which was a good size and away from the noise of the main road. The ensuite bathroom was tired and, as my wife suggested, was in need of either a refurbishment, redecorating or both. On a personal level, I required a fully functioning wash hand basin with a plug. However that is not what I received. The "click clack" plug was broken, so there was nothing to stop the water disappearing down the plug hole. A maintenance engineer was called and his attempt to remedy the situation was fruitless, advising that he could not repair the sink. Fortunately, I travel with a spare plug, for this eventuality, and was glad to say this worked. My wife and another couple, with whom we were travelling, decided to eat within the hotel, booking a table at 7.45pm because a coach party of about 40 guests were due to have their dinner at 8.00pm. Again, the restaurant was understaffed, with 2 waitresses attending to more than 60 guests in total. As a result, service was slow and it took more than 90 minutes to have 2 courses. Towards the end of the meal,one of my friends suggested that the air conditioning be switched on because the heat in the restaurant was oppressive. Unfortunately, the air conditioning unit was broken and wasn't working. I suggested to my other 3 diners that we should transfer to the bar area and have a dessert, which was wholeheartedly received. So after ordering our food, we moved to the bar. After 30 minutes there was no sign of the ice cream so my friend sought out the waitress who had forgotten about the order. Eventually the ice cream was a received but there was no explanation or apology for the delay. Needless to say no tip was given. I would say that as a "loyalty member" it cuts both ways. You receive my loyalty which is earned by you and your staff to provide a service which makes me want to return. On the showing I received today, I will take my business elsewhere,

Although this hotel does need a little tlc and modernisation we found it very comfortable, welcoming and ideal location for our needs. Our room, 207 on the second floor was located at the side of the building towards the back and had we no problem with any noise from any of the bars or restaurants from the High Street. There is a lift. The only problem we had, as there was no air-conditioning, we had to have the window open. This in itself was not a problem, the problem was the two un-invited and non paying guests that had entered our room while we were out! The two wood pigeons seemed perfectly relaxed and at home in the room so had obviously done it many times before! They vacated without too much trouble and we kept the window shut when we were out. The reception staff were helpful and knowledgeable about the area. Bar staff also helpful. We didn’t eat in the hotel, but the dining area looked well kept and very clean. All of the hotel was clean and tidy.

Stayed one night prior to our cruise departure. 2 rooms for our family of 5 and both very nice and clean. We were too early for check in, so they secured our bags until ready. They were ahead of schedule to have the rooms ready and both rooms were very clean and roomy. Great location for in town walking and close enough to the cruise port to walk (about a 15 minute walk via a sidewalk). Lovely and cozy bar (say hello to Lukanderia, she's a love and extremely friendly!!). Restaurant on site, but did not visit. Very pleased with the property, convenient, reasonably priced, comp wifi, and friendly staff.

Stayed for one night before a cruise in July 17 as a couple. The hotel is quite inviting from the outside, has ample parking (chargeable nightly @ £5). Reception were friendly and welcoming and we were quickly shown to our room. The double room on the 1st floor was small but adequate. The bedding was very clean, and there were tea & coffee making facilities in the room.. It was a very hot night but they supplied a fan in the room. The bathroom was in dire need of a makeover, grouting was stained and paint was peeling. They have this very modern green sink installed in an otherwise white bathroom, which is very out of place and actually quite ugly. Plenty of towels and essential mini toiletries. The bar was typical of a large chain hotel, too bright and very little atmosphere. We did not have breakfast at the hotel, but for what we paid it is certainly over-rated, a 3 star would sum it up.

the room was fine and the bathroom was excellent. no aircon in the room so too hot. had to have window open to sleep but church bell causes noise. also no plug sockets by the bed so long lead for my sleep apnea machine

We liked the historical aspect of hotel even though there were 2 sets of stairs we had lug our heavy suit cases down/up to get to our room. Definitely not a 4 star hotel. Our Room 105 was on the alleyway. Even though the weather was mild -the room was hot with no air conditioner or fans so we were forced to open all available windows for the little breeze we could get. Unfortunately very noisy patrons spilled out of the bar into the alley. The raucous noise levels meant we were unable to sleep until the bar closed and the stragglers finally left at around 1am. Then 7.30am next morning a group of smokers sat below our window chatting loudly which woke us up. There was no hairdryer provided. The shower was over a high bathtub which meant my 80 year old mother could not get in to shower. Would not recommend this hotel.

When I booked in reception person say its noisy room, truth is noise was infernal and cant sleep at all. In the room was really hot and no cooling system, walls are paper thin-> bar across of the street, it was same than my bed is in the bar floor, and then míorning traffic was started. I use earplugs but still it was too noisy to sleep. The sign of the room says some people like the sound of the city, but if you prefer the sound of silence you can use these with our compliments (earplugs)....question is who the hell like sound of drunkken people yelling all night long when you are trying to sleep? My room was 308 it was big and expensive, but with that noise problem and no air condition it not fill any hotel room standards. I use hotels/cabins almost 100 night / year and this room was worst what I have seen in last 10 years. I give 1/5stars because cant give 0/5...otherwise breakfast was good and hotels workers was nice so in that reason hotel have earn 1star.

Once again we booked at The Dolphin on a cruise and stay package. The Hotel is so convenient for a walk around the town and shops and the staff here are always friendly and helpful. We enjoyed a bottle of wine in the bar and the breakfast in the morning is plentifull. Our room 110 was comfortable, and quiet as it was at the back of the Hotel but it didn't have a good view from the window!! The Hotel always seems to be very warm which can be problematical in the summer heatwave. Finding the carpark at the rear of the Dolphin is very tricky first time around so be warned.

We had selected this hotel, despite mixed reviews on Tripadvisor, as a base for our week-long stay in the area and in terms of easy accessibility to public transport and shops, it was very good. On arrival, we were allocated a room which necessitated a trip in the lift, then the negotiation (both up and down) of 2 flights of stairs with our heavy bag. We then trundled along a narrow passageway, past empty glasses and plates on the floor to a room at the end, adjacent to an open fire door. This door led out on to a rooftop and there were pigeon feathers everywhere. The room itself was small and hot and contained only a single-doored wardrobe which was not big enough for a week's worth of clothes for 2 people. Whilst I went downstairs to request another room, my husband noticed that the shower was leaking. An apologetic manager gave us a choice of 2 rooms: one another small one but he said it would be quiet as it was at the back of the hotel and a bigger one on the other side of the alleyway from Reception which he said may incur some noise from people using the alleyway. As this room was bigger and had a double wardrobe, we accepted it and the manager brought our luggage down and (eventually) some extra coathangers. We went for a drink before dinner but chose to have our drinks in the Reception area rather than the bar itself as we wanted to escape from the noise of the television and also didn't fancy sitting on the badly-stained bar stools and chairs! Our first evening meal was fine and we passed a reasonable night in the room, despite the fact that the bathroom did smell a bit "drainy" and there was no hot water in the basin. The next morning, we had breakfast in the hotel. This, however, was not satisfactory as the hot plate wasn't working properly. We knew this for a fact as the staff kept unplugging it and adjusting things with a screwdriver before re-plugging in. No food was removed and replaced, however and the breakfast was cold. A waitress offered to have 2 cooked fresh for us and we accepted this. However, we did not eat this breakfast as much of it was still cold and, indeed, not cooked properly! Sausages shouldn't be burnt but they shouldn't be raw in the middle either! We then had breakfast on subsequent mornings in other local places, all of which were very good and I hope to review them as well. We returned to our room from our first day out, to find water dripping from the ceiling onto our bed! So we were moved to a third room where we remained for the rest of the week. This room was large and reasonably comfortable. Although it was a bit hot, we at least had a fan in this room. The noise at night was a problem on occasion as we were now on the other side of the alleyway (still on the ground floor) and the sounds of people with their bags trundling up and down was an issue as well as the public using this as a short cut. On one night I was kept awake by 2 people sitting at a table outside talking. We also had a slight issue with staff going up and down the external fire escape which overlooked our bathroom window so sitting on the toilet could be interesting at times! Another very important issue was that of fire safety. The plates and glasses left outside rooms seemed to be a feature of this hotel. In an emergency, in the dark, these would present a terrible tripping hazard. The corridor to this last room contained 3 fire doors, 2 of which did not close properly which is a fire hazard. We have mentioned all of this to the hotel. We had 2 more meals at the hotel while we were there. One was fine but their idea of fish and chips did not concur with ours! The staff were always pleasant and polite and did their best to help us. However, we cannot recommend this place and we did hear other people complaining as well. Luckily, we managed to escape before the checking-out queue (with one person on duty) became too long.

34-35 High Street Southampton England

Hotel highlights

  • Walking distance to Southampton Maritime Museum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour business center

Mercure Southampton Centre Dolphin Hotel places you next to Tudor House and Garden and Medieval Merchant's House. This 99-room, 4-star hotel has conveniences like free in-room WiFi, a 24-hour business center, and a conference center. Centrally located in Southampton, the hotel is also a short walk from Southampton Maritime Museum and The Quays.


Dining

This hotel serves as home to a pub, along with a restaurant that specializes in British cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10 AM.


Rooms

The 99 rooms have an array of amenities, including coffee makers, free newspapers, and safes. Guests can enjoy flat-screen TVs and stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also available.


Property features

Mercure Southampton Centre Dolphin Hotel features free WiFi in public areas, 2 meeting rooms, and a conference center. Self parking is available for GBP 5.00 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Other amenities at this family-friendly hotel include a 24-hour business center, coffee/tea in a common area, and free newspapers.

Room options

Standard Room, 2 Twin Beds

Twin 2 | Sleeps 2

Privilege, Room, 1 King Bed

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

61% of guests recommend this hotel

Total of 1518 reviews