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Mercure Southampton Centre Dolphin Hotel

4.0 out of 5.0

Recent guest reviews

older hotel. Needs refurbished. Terrific location on High Street. Lots to do in that area.

The Dolphin is a quaint, very British, hotel near all the shopping and lots of restaurants. It's also close to the commons (park) and not far from the docks, if you're taking a cruise from Southampton. What you should know is that it's a very old building and, even though they've renovated the rooms, the rooms are small, often dark, and the hallways are narrow and creeky! If you're looking for a modern hotel, this is not your choice! Also, for some odd reason, the front desk staff are always so aloof and unfriendly. I guess that's typical British, but they should put a little more effort to be friendly to their guests! Just my humble opinion!

Our experience in this hotel was very positive. It is in a historic building and the location couldn't be better. In spite of the age of the building, they have done a great job adapting it to a modern hotel. The rooms were very nice and clean and the staff was responsive, kind, helpful and resourceful. The room service food was surprisingly good! The only hiccup was the fact that despite the no-smoking policy of the hotel there were guests smoking in another room. However, the staff hotel was very responsive on this issue and they eventually switched us to another room. Overall I would recommend this hotel.

Great hotel and location for those taking cruises from Southampton.

cheap and very accessible to cruise port. just a little old building, but for the price, definitely worth it. breakfast was good!

The room we had was small, but okay for one night. It was very hot in the room and the window could not be opened. There was a table fan. The bathroom was small, too and the shower was difficult. We complained to the front desk and were told to ask for a better room next time. This must be what they give Orbitx customers as it appeared there were many other better rooms. It is an historic hotel in an interesting and historic city.

Pleasant old town hotel. Close to everything. Shopping for Xmas was excellent and it was close to the cruise terminal as well as the coach terminal.

The Mercure Southampton Center, AKA the Dolphin, was a home base, a no frills hotel. While there was nothing wrong with the hotel per se it wouldn't be an establishment I'd return to. Located near the docks and the Bargate it was convenient to shops and historical interests. I would suggest not eating in the hotel's restaurant as it is grossly overpriced compared to it's quality and offerings. For breakfast eat 2 doors down. Do not be surprised NOT to find alarm clocks as this is a normal practice in England, however, it's rather frustrating.

34-35 High Street Southampton England

Hotel highlights

  • Walking distance to Southampton Maritime Museum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour business center

Mercure Southampton Centre Dolphin Hotel places you next to Tudor House and Garden and Medieval Merchant's House. This 99-room, 4-star hotel has conveniences like free in-room WiFi, a 24-hour business center, and a conference center. Centrally located in Southampton, the hotel is also a short walk from Southampton Maritime Museum and The Quays.


This hotel serves as home to a pub, along with a restaurant that specializes in British cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service. Full breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


The 99 rooms have an array of amenities, including coffee makers, free newspapers, and safes. Guests can enjoy flat-screen TVs and stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also available.

Property features

Mercure Southampton Centre Dolphin Hotel features free WiFi in public areas, 2 meeting rooms, and a conference center. Self parking is available for GBP 5.00 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Other amenities at this family-friendly hotel include a 24-hour business center, coffee/tea in a common area, and free newspapers.

Room options

Standard Room, 2 Twin Beds

Twin 2 | Sleeps 2

Privilege, Room, 1 Double Bed

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

61% of guests recommend this hotel

Total of 1591 reviews