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Mercure Southampton Centre Dolphin Hotel

4.0 out of 5.0

Recent guest reviews

Located in the centre of the shopping area, this hotel is an older building converted to an hotel. The rooms are in an annex at the back overlooking the private car park (chargeable £5 per night). Two stories, no lift, so if you've got heavy luggage get a ground floor room. Rooms are small but adequately equipped - more 3 star than 4 star. Single glazed so noisy. Good for convenience but not much else.

Although this hotel has an excellent location I was disappointed in the condition of the room which needed a paint job, the hole under the sink repaired and windows that opened with ease. Overall the room had no ambience so you would feel somewhat welcomed upon returning home after a long day of sightseeing.

We stayed for one night and have to say the hotel is quite expensive and dated , hotel is generally a little in the shabby side . However, the staff were all great and it's ideally place in the centre of town with a large selection of nice restaurants right in the doorstep. So this forced me to bump up the score to 4 !! It's really handy for a day in Southampton and has its own , first come first served car park which you can't book. There is a multi story next door so there is an option Overall not bad

This place purports to be 4 star , it's a one star at best . Dirty Carpets ,Dirty walls , everything about it is just so tacky the noise is unbelievable. We stopped for one night prior to going on a cruise never again . This place is certainly not cheap or budget priced £197 for a couple , breakfast an extra £14 per person each . Absolutely ridiculously expensive.

Room was clean although at the end a long corridor, the road noise was is loud. Checking in was long and laborious, two many people at one time and not enough staff. On a positive note the bar meal was good and tasty.

We have stayed at the Mercure Dolphin in Southampton a number of times and normally we have thoroughly enjoyed it. The room we had this time (314) was exceptionally noisy - not due to traffic - but do either air conditioning or ventilation shaft near the window. Any room that has ear plugs beside the telephone is probably best avoided! All other aspects of the stay were very good.

The hotel is a traditional coach house style central hotel, the rooms are adequate and clean. Parking is obviously an issue for people who arrive late. Breakfast was good and the waiting staff friendly.

Well the title says it and the photo shows this. Having travelled from the East midlands down to spend a day with my old friend, it was not so as when i awoke the following day to find clipped toenails in bedside cabinet despite there have been a thorough clean by the housekeeping team. Poor management poor customer service .... All of my polite efforts resulted in a refund of 13.95 on a 71.00 room..... If there had been a reason to return that has been diminished...The Mercure/ Accor brand is jaded...Bring back Basil Fawlty . As he is a fictitious character would he have a grip on running a hotel near the centre of a coastal port...

The wait time checking in was ridiculous . One person was at the front desk with terrible English speaking skills trying to work out a bill for someone checking out. When I did check in finally they gave me a room that was nicely furnished but horribly hot. No Air Condition and only a small plastic fan for relief . The entire staff could barely speak English which would be acceptable if I were in Poland or Latvia but I was in England! The restaurant had a limited and mediocre menu and the staff gave below standard service. Most of them could not even muster a convincing smile . It was a pity. The hotel was very nice minus the air co. I will never return. Thank god my company paid for it.

Rooms are in desperate need of renovation and are very hot. Didn't try dining room as prices seemed to be unreasonable. Bar looked not to bad. Only positive is the staff was generally fairly good and location is not bad. Not sure why is part of the Mercure chain and hope not indication of others.

Room options

Standard Room, 2 Twin Beds

Twin 2 | Sleeps 2

Privilege, Room, 1 Double Bed

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

61% of guests recommend this hotel

Total of 1562 reviews