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Mercure Southampton Centre Dolphin Hotel

4.0 out of 5.0

Recent guest reviews

The Dolphin was started in the 1500's, Jane Austen had her birthday there in 1795. We were on the second floor, and the hall floor creaked, but the room was clean, and the bath had been updated. Reviews mention the old windows, by law they can't change them. Only repair. There's a window in the hall where the wall is 4ft. thick. It's a neat old place. If you're looking for the Four Seasons, this isn't it. Small pub on the first floor, and a very good restaurant with great fish and chips! The staff were very helpful, made phone calls for us, we didn't have service. Great location, we'd stay again,no problem.

This was a overnight stop prior to a cruise.Many other guests had also done this. What a contrast !! The hotel was in need of complete refurbishment,apparently it is a very ancient building and it looked as if hadn't been painted since it was built. Our room was pokey ,but clean. The public areas however need a good vacuuming,generally they were very grubby. Breakfast was poor. The best part of the stay was the reception staff,they did an excellent job,considering there was not enough of them at busy times,i.e. Checking in and out

Hotel is in a very good location, apart fron the very noisey club and pub across the road which kepted us awake a lot of the night. Very disapointed to have to pay for breakfast and for parking on there site after paying which I felt was quite enough for one nights stay. Staff were very helpful and friendly, but the hotel is very tired and could do with a bit of a lift decor wise. Breakfast was adequate but plentiful. Best part of the stay was the bed, it was very comfortable

We had booked the hotel for 2 night stays. The room was facing the front road with lot of noise. It had inadequate lighting and no phone line. On the morning of the checkout I had severely ill with abdominal pain. I went down for breakfast wearing a loose pyjama which was easy on my tummy. I was refused entry to the breakfast hall as I was wasn't dressed formally. I explained the manager that I couldn't wear a jeans as it was too uncomfortable but he blatantly refused. Anyways I had to back to my room and change. My husband ordered poached eggs in breakfast which had egg shells with it. Moreover we had requested for a late check out due to my condition. They agreed but when we left which was over 15 min of agreed time they charged extra money for stay over. They are the most cheeky and inconsiderate hotel and managing team. It's a dates hospital and don't deserve to treat anyone like that esp an ill guest. Stay at your own risk.

Perfect location for a family birthday. The hotel is housed in a very old but lovely building and as such lacks the comforts of a modern building such as air-con and double glazing. A little noisy but we were in a busy city so shouldn't complain. Staff were lovely and the G & T on arrival was good.

If you're looking for a peaceful stay, this is not the place for you. Room stunk of cigarets. We didn't get a wink of sleep at this hotel. The church bell chimes out every half an hour all through the night, the high street is loud until the early hours of the morning, there is zero sound proofing on doors and you can hear a pin drop outside of your room. The decor was dilapidated, the floors creak, as well and the doors. And not even to mention the bed! To top it all off, fire alarm wake up at 5.30am thrown in. We went away for a special occasion which was completely ruined. We were devastated. Tried to call hotel and was told someone would call back in 5 mins but they never did.

Room 23 My bed squeaked at every move which I have recorded. Bed springs gone. 9 am Breakfast, there was no crosiants, no marmalade, no scrambled egg, fried egg looked like shoe leather. Restaurant evening menu only had one vegetarian option so left to find another restaurant.

We were looking for a hotel with character and we got that in spades!! If you like very creaky floorboards & slanting staircases, which we loved, this hotel is for you. We also loved the history of the hotel, where Jane Austen had her 18th birthday party! The location was excellent but a little way from the railway station, luckily the bus stopped across the road. The dining room was bright & attractive and the buffet breakfast was plentiful with a lot of choice. The only negative was the shower stall was the smallest I have ever seen & had to get in sideways. The rooms were small but comfortable and the staff were very helpful and friendly. We would definitely stay there again.

My partner and I stayed for 1 night in a standard room, room 8. It was compact! Good job it was only for one night! The bathroom was small but alright. We didn't eat at the hotel so can't judge it really. Drinks are double the cost of the bar right opposite £13 for a vodka coke and glass of wine!!! Room was really hot with no air con. Didn't want to leave window open overnight as we were ground floor. Wouldn't rush back to stay here again. Expensive for what it is and needs a refurb.

Great location right in the middle of shopping area and close to docks. Room had what you would expect, but tired. Room very warm had to use fan and open window. The bath had chips in the enamel water boiling hot. Old style sash window which rattled when closed. Looked like they were trying to update rooms bit by bit. I don't understand a hotel which has a carpark still charges for parking. The staff were very friendly and helpful.

34-35 High Street Southampton England

Mercure Southampton Centre Dolphin Hotel places you next to Tudor House and Garden and Medieval Merchant's House. This 99-room, 4-star hotel has conveniences like free in-room WiFi, a 24-hour business center, and a conference center. Centrally located in Southampton, the hotel is also a short walk from Southampton Maritime Museum and The Quays.


This hotel serves as home to a pub, along with a restaurant that specializes in British cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10 AM.

The 99 rooms have an array of amenities, including coffee makers, free newspapers, and safes. Guests can enjoy flat-screen TVs and stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also available.


Mercure Southampton Centre Dolphin Hotel features free WiFi in public areas, 2 meeting rooms, and a conference center. Self parking is available for GBP 5.00 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Other amenities at this family-friendly hotel include a 24-hour business center, coffee/tea in a common area, and free newspapers.

Property features

Room options

Standard Room, 2 Twin Beds

Twin 2 | Sleeps 2

Privilege, Room, 1 King Bed

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

61% of guests recommend this hotel

Total of 1484 reviews