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Mercure Southampton Centre Dolphin Hotel

4.0 out of 5.0

Recent guest reviews

Normally this hotel is very good. The location is perfect for the city centre and access is very easy. The experience this visit was not up to scratch. The bathroom was very tatty and badly in need of renovation. The tiling is atrocious and dangerous. I appreciate that the Dolphin is old but this is no excuse. My daughters throw cushions had indeed been thrown up on. This took several complaints to be resolved. The breakfast was over cooked but the service was good. Room size was okay but an accessible room down some steps ?. They obviously cater for the cruise passengers.

Stayed for a business trip in Early December for two nights. I had one of stable rooms which are beautifully presented with the old beams. The rooms however were quite loud in the morning with people wheeling suitcases at 7am and talking metres away from your bed, but on the plus side I used this as my wake up call. Ample supply of toiletries and the housekeeping was to an excellent standard. My only gripe being the water in the shower wasn't hot enough for my liking. Breakfast was lovely, no issues there. Location pretty central for the shopping centre etc. Best bit of my short stay was the bedding, best night sleep of my life (seriously). I must ask what brand of pillows and mattress they used as they were amazing.

Nice little hotel, good position but do some research with the rooms.. there are some gems to be uncovered. I have never tried the food or got into a scenario where I need anything more than a bed and a beer.. However have stayed here many times now & you probably get more than you pay for. Will be back.

We enjoyed our stay here. The creaking floor boards add to the rustic and awesome history of the hotel! Knowing that Jane Austen celebrated her 16th birthday here added to the nostalgic feel of the old corridors and decor. Only complaint is, and because the rooms are so close together, is that the room doors close loudly and can be noisy late at night. Would definitely come back here!

Good communication,good location, breakfast was lovely plenty of choice and very clean room,rooms very hot but good size, ideal location for going anywhere in Southampton, issues I had were resolved quickly.

We have stayed in this hotel several times before and we have never previously had cause for complaint. On this occasion, however, we were appalled by the very poor standard of cleaning that the hotel staff clearly considered acceptable. Since we were only staying one night and we had already unpacked, we decided to ‘grin and bear it’ but will never use this hotel again. In short … The picture on the wall was crooked and fell off as we passed it revealing numerous holes where attempts had been made to put inadequate fixings into the wall. There was no hook on the back of the bathroom door. The toilet was stained, had not been cleaned properly and there was no toilet brush provided. There was black mould both on the bathroom ceiling and between the bath tiles and there was dirt around the bath hand grips. The bath plug hole was black where the chrome had worn away and the need for replacement was surely obvious. The extractor fan did not work. We endeavoured to open a window for ventilation but it was impossible to close. Condensation on the single glazed window had resulted in the frame being encrusted with dirt/mould. The bottom of the curtain next to the radiator was splattered with white paint and the net curtains were crumpled and had never seen an iron. The bed had clearly not been moved in months/years as there was a thick layer of dust on the skirting board and carpet. There were cobwebs in the corner of the room that were thick with dust and had been there for some time. We did advise a staff member of these issues on check-out and he said that he would investigate our concerns but, needless to say, we have heard nothing since.

A very good weekend away at Southampton Mercure Dolphin Hotel. Right at the center and 3 minutes away from West Quay shopping center. The rooms are comfortable and clean. We also had breakfast the first morning and it was really good. A lot to choose from and with a great service.

We stayed overnight on a Saturday as we had an event to attend.Check in ok.Parking at rear.Staff ok.Room clean and warm,beds comfortable.Not luxury by any means but was fine for a basic place to crash.

As always, it was a very pleasant and comfortable time at the Dolphin. There was a bit of noise from the Christmas parties, ear plugs were provided beforhand but we didn't really need them in our comfortable bed. Breakfast too was excellent. My wife and I hope to return, yet again.

Lovely hotel, and friendly staff. We had a lovely room wiyh extremely comforrable bed. Breakfast was very good. There was a shortage of parking on-site, but good parking available in carpark next door.

34-35 High Street Southampton England

Hotel highlights

  • Walking distance to Southampton Maritime Museum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour business center

Mercure Southampton Centre Dolphin Hotel places you next to Tudor House and Garden and Medieval Merchant's House. This 99-room, 4-star hotel has conveniences like free in-room WiFi, a 24-hour business center, and a conference center. Centrally located in Southampton, the hotel is also a short walk from Southampton Maritime Museum and The Quays.


This hotel serves as home to a pub, along with a restaurant that specializes in British cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service. Full breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


The 99 rooms have an array of amenities, including coffee makers, free newspapers, and safes. Guests can enjoy flat-screen TVs and stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also available.

Property features

Mercure Southampton Centre Dolphin Hotel features free WiFi in public areas, 2 meeting rooms, and a conference center. Self parking is available for GBP 5.00 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Other amenities at this family-friendly hotel include a 24-hour business center, coffee/tea in a common area, and free newspapers.

Reviews from Trip Advisor

Trip Advisor aggregated rating

61% of guests recommend this hotel

Total of 1622 reviews