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Holiday Inn Basingstoke

3.0 out of 5.0

Recent guest reviews

It is many years since I last stayed here but service is still of a high level. The room was clean but I had forgotten how small they are compared with many others. It was a delight to see Mary still there at breakfast with a smile on her face and happy to help after not hearing her delig9accent for some years. Hopefully I will be back sooner next time round..

Check in was good although omitted some basic info especially the fact that all the phones were out of order. Room basic but functional. Tried to order room service, unable to call as above the phone not working. Tried to call reception on my mobile and left waiting listening to music. After a while walked to reception to be told about the phones and to order at the bar. Told food would be 25 mins, eventually arrived in about 50 mins. Apology given and lack of staff was the excuse. Soup was spilled into to saucer with bread and butter soaked in cold soup. Main course just like cheap pub food but at a price of quality food. Two bottles of lager and a filthy glass well overdue a polish. All in all could do a lot better, I will be speaking to reception on check out and won’t be paying the extortionate cost of the food.

Arrived late and check in marginally slow but adequate, room was executive in name but not really in reality, however adequate, clean and well maintained. Breakfast was good so no complaints here. Unremarkakable hotel but safe choice to book.

As a family, we stopped here overnight on our way to a day out at Legoland. Very welcoming and helpful. Sarah checked us in and was cheerful and friendly, and particularly helpful. Room was clean and comfortable. Breakfast was a fine spread of choices from continental and full English, depending on what you've paid for. Recommend the cheese omelette. Mary and Matt were friendly and helpful at breakfast. As we were there for our young son's birthday, Sarah went that extra mile to make him feel special.

My wife and I arrived at about teatime and were greeted well by Shannon. Reception went smoothly, especially as I had omitted to book a ground floor, but Shannon found a room as my wife has difficulty with stairs, and also booked a taxi for later. Room and bathroom were comfortable. The hotel had a large group in the conference room, which only interfered with the peace next morning for breakfast. The chattering noise was unbearable, so we waited until they left, only to be assailed by caterwauling dirges on the loudspeakers. It is totally beyond comprehension why hotels feel the need for this. It is intrusive and from experience, nobody actually listens to it. So management, why oh why oh why? The response from one of the staff was that they have to cater for all tastes. In that case, don't play it, and that will please all tastes. Or, play neutral easy listening. This spoiled an otherwise good stay.

I was very pleasantly surprised by how nice this hotel was to stay in. It is a bit dated on the outside but inside everything had been modernised, it's very clean, even the standard room is spacious & the bed very comfortable. There are tea & coffee making facilities, an iron & board & a free safe. Everything in the room was clean & fresh. All the staff from the concierge to the bar were very helpful and friendly. Plenty of car parking space. Lovely pillows & firm bed and delicious & generous breakfast 🍳. Would go again

one night stay here due to a sporting commitment-- as much as I like a drink I find £23 for a bottle of Merlot a disgusting price to pay - will never use Holiday In n again for a social aspect--couldn't afford it !!!

This is a good hotel with very friendly and helpfull staff. The room is very clean and the bed was good. Diner and breakfast are good as well. We had to get up early for our trip back home and the management arranged a very good breakfast at 6 pm!

Not badly located being only a 10 minute walk into town where a host of restaurants are available. The hotel itself is nothing pretty to look at, boxy and flat roofed in design (only two stories) probably built in the sixties and refurbished 4-5 years ago. It is aging a little bit bit but not requiring a refurbish (or put it another way, I have seen much worse!). Next to a main road/ petrol station but no noise within the room. A good amount of free parking is available. I was upgraded to an Exec room. Decent enough furnishing, better than a travel lodge. ed. Not a big room but everything you need including a chair and a small table. Large comfortable (firm) bed with good pillows and continental quilt. Stocked fridge with not bad prices (for a mini bar). Two free bottles of water and chocolate bar included in the fridge. I could see only one plug socket and nothing next to the bed which is a little limiting. Large TV with usual digital TV channels. Air conditioning (set to cool for the summer) worked efficiently and wasn't too loud. Bathroom was quite small but perfectly functional. Bath would be too small for a 6ft person but the shower above the bath had excellent pressure (set a little low for a 6ft person so some ducking down required). Plastic glasses in the bathroom but a face cloth included (sorry my pet hate is no face cloths and plastic glasses). Dinner was of a decent quality although the soup was warm at best. Prices were not as cheap as I was expecting but not outrageously expensive, large bottle of sparking water, soup and £15 main course was just under £29. Breakfast was the usual buffet offering. Orange juice wasn't watered down (always a bonus) and there was a self serve coffee machine that I got a decent latte from (all the hotels should offer these!). Lastly, Bar area offered a large seating area but with only a few seats it was a little inviting. The seating area has a large TV included for those that need to watch football with their beer!

Stayed here for work, first off the rooms are very dated, need a serious update to them soon. Other cheaper options like premier inns are much better standard rooms. I stayed in a executive room which was 180 for one night mid week, very over priced, room was far from executive. However saying that, some good points about the hotel, staff are friendly, breakfast is very good, a lot of parking and also hotel has a set up with a local gym to use which is very good. So overall okay, would consider staying again, but just hope room revamp are in the cards soon for the hotel.

Grove Road Basingstoke England

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Free parking
  • Onsite dining
  • Business center

Located within a mile (2 km) of Viables Crafts Centre, Holiday Inn Basingstoke is within 2 miles (3 km) of Festival Place. This 86-room, 3-star hotel welcomes guests with a restaurant, free self parking, and a conference center. Also near this Basingstoke hotel are Basing House and Mill Field Nature Reserves.


This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a English breakfast is served for a fee each morning from 6:30 AM to 9:30 AM.


Holiday Inn Basingstoke's 86 air-conditioned rooms provide coffee makers, safes, and phones. Guests can expect WiFi, free wired Internet, and 32-inch flat-screen TVs with satellite channels and pay movies. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.

Property features

Holiday Inn Basingstoke features free WiFi in public areas, 7 meeting rooms, and a conference center. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and a computer station.

Room options

Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Executive Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Room, 1 Double Bed, Accessible

Full 1 | Sleeps 2

Deluxe Room

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

67% of guests recommend this hotel

Total of 385 reviews