Highfield House Hotel3.0 out of 5.0
Recent guest reviews
First of all, let me just say there was nothing BAD about this hotel. My single room was Ok, but could have done with additional sockets. The wifi signal was ok but not great and the room looked like it needed a facelift. I thought the tiny amount of tea and coffee offered was a bit mean. ( 1 sachet each of regular and decaf plus 2 teabags, 2 pots of "milk" and 2 sachets of sugar) The hotel doesn't have its own evening restaurant / bar but has an arrangement with the establishment next door. Drinks were pricy and food wasn't cheap (most meals £16+), but food quality was good. I had an early start so missed breakfast Would I return? With work, yes...with the wife, no
We have stayed at the Highfield on quite a few occasions over the last 4 years and given a previous good review. Unfortunately, I have to say the hotel has been going downhill. The rooms are looking a tad shabby and the water pressure in the shower is ABYSMAL! We noticed power points had been covered up so it was inconvenient trying to charge 2 laptops and 2 phones. The mattresses are definitely ready to be changed. Apart from the friendly staff and quite decent breakfast, it was disappointing.
I stayed here recently for 2 nights in a twin room. The hotel itself has a good size car park - good for vans, we had 2 x merc sprinter vans long wheel base and had plenty of parking. The hotel itself is slightly dated. The rooms however are not too bad - ideal for stop overs and if you are working then perfect if on a budget. The shower is a bit slow unfortunately. Breakfast is included and a vast variety of hot and cold choices. I will use again. I would not regard it as a romantic getaway type of hotel therefore a pre warning for any guy looking to surprise his girlfriend/wife or mistress :)
The only redeeming feature of this hotel for me was it's proximity to our evening destination. I travel a fair bit for work and have stayed in a number of mid range and budget hotels in a variety of countries but this was easily the worst. Poor value to begin with at GBP91 per night for a twin room (no doubles available) I could have overlooked the price had the experience been at least satisfactory. As it was our room was at the end of a corridor whose decor was reminiscent of student halls. Our room quite literally stank of mould and stale cigarettes, the bathroom was like going back in time to my Grandmother's 1970's bungalow in South Shields complete with flaking door paint and spider webs on the taps, and the remote control was held together with packing tape. The room was on the ground floor yet the window had no limiter on it so we did not want to open the window overnight for our own security (the hotel being on a busy road close to some fairly insalubrious pubs.) The room also contained no information regarding the hotel's facilities or even basic information regarding check-out time or breakfast. We had to go online to find this out but at least (in the spirit of full unbalanced disclosure) the free wifi functioned well. The breakfast was really poor. There were several members of staff in the breakfast room doing the books or wandering around with unappealing industrial cleaning spray bottles. No-one approached me to explain the breakfast etiquette, welcome me or check my room number. Papers were from the previous weekend. Even though the door to the car park was wide open presumably the staff felt confident that the quality of their offering ensured that no-one who hadn't actually paid for this breakfast would think twice about attempting to sneak in for free. The only bread products on offer appeared to be pre-sliced supermarket own brand white or brown bread. Cereal was boxes of children's multipacks. The fruit salad looked way past it's best. Considering I was actually hungry, the only thing I considered safe from the available selection was the fried eggs despite them inexplicably sitting in a pool of water. When we checked out we pointed out the issues with the room to the receptionist who made it clear that the hotel were already aware of the smell in that room but she believed it had been fixed. The lady who checked out before us complained about her room being stiflingly hot due to a faulty air conditioning unit and the receptionist similarly told her that the hotel were aware of this issue and that she had personally informed her manager about it before. This place can surely only justify charging these prices and delivering such a poor service due to a lack of competition in the area. Seriously, for the money I would consider getting a room at the nearby airport Travelodge and getting a taxi in to Southampton.
Booked two rooms as a convenient stopover for a graduation ceremony at the university - it's proximity to the university campus is this hotel's only saving grace! For the price (£91 per night) it is poor value for money - very small room (the double), tired decor, tiny bath towels and the mere trickle of a shower was laughable (if one were in a laughing mood)! Check out dealt with by a bored receptionist who obviously found the request for directions to the university a service over and above the call of duty! Would not stay here again.
We booked this for a one night stay on 10/07/17 to meet friends in a nearby pub while visiting from Australia. Reviews seemed okay, and although the price of UKP91 per night seemed excessive I thought it worth it to be within walking distance of our destination. What a mistake. We checked in and had to quickly dump our bags and leave for our engagement. There was a strong smell of damp in the room which I noted but hoped would have gone by the time we returned after our dinner. Sadly, this was not the case. I have never had to sleep in a room where not only the air but all the bedding and pillows were contaminated by such a pervasive stench of wet mould. Imagine rugby socks put away unwashed in a plastic bag at the end of a season, imagine a leaky caravan closed up for a decade - that will take you some of the way there. When we hurriedly checked out the following morning I mentioned the awful smell in Room 110 to the receptionist. She was unsurprised, shrugging and having confirmed with me that it was "the room at the end of the corridor" she said, "Oh, I thought that had been sorted." It seems unimportant to add that the breakfast was poor (how difficult is it to get bread right?), the coffee virtually undrinkable, and the newspapers from the previous Sunday. The bathroom door was lovely too - the bottom flaking apart, and the fact that the TV remote control was held together with packing tape rather neatly summed up the overall state of the place. Perhaps management might consider using that in their advertising. The last time I stayed in a hotel as bad as this was in Communist eastern Europe. No decent hotel would rent a room which such an issue. The receptionist's comments made it clear they were fully aware of it. I would suggest anyone considering hotels in this part of Southampton consider the Premier Inn at the airport, or indeed a cardboard box on Southampton Common - both offer a superior experience.
This is the second time of stopping at this hotel in the last 6 years and I have to say that the standards are just as good the first time we stayed. Comfortable rooms and helpful and friendly staff make this a must if your cruising out of Southampton. With the restaurant attached you don't even need to leave the complex to enjoy a very pleasant stay
Nice clean hotel. Our room unfortunately was on the third floor at the end of the corridor. Having walking difficulties it wasn't suitable. However my fault as I had not advised the hotel I needed ground floor accommodation. I assumed there was a lift and there isn't. Only 2 parking spaces for disabled but was allowed to park on the road. The room was very small , you couldnt pass one another to the bathroom, clean but very hot situated in the roof. Reception did supply a fan, I don't think we would have slept without it. Full English breakfast well cooked and hot. Staff excellent. I would use again with a different room.
Had to make a sudden visit to Southampton and needed a hotel for one night so tried the Highfield and managed to get a vacancy with out to much problem so problem solved many thanks to the staff.As usual once again breakfast was up to its good standard and staff .yery friendly
We chose this hotel as we were attending a party not too far away and because it had plenty of parking. I could tell even from the moment we parked up that the hotel was not as we'd hoped. A few reviews have said vintage but I'd say more a shabby 70s build. Reception staff were very friendly and helpful and directed us to our room. Room was at the top of the hotel and we got there through a maze of corridors along where the carpets were so worn they were coming apart in the middle. Our room was tiny, but clean enough until my husband sat on the chair and was engulfed in a cloud of dust. Outside the weather was pleasant and sunny, not overly hot but the temperature in the room was stifling... first thing we did was to open the window, and then we were greeted with a fairly run down street view. The bathroom had everything you'd need including toiletries, was clean, the towels were lovely and clean but oh dear me... a rubber bathmat that had clearly not been used in a while and it was discoloured and completely stiff and unusable - no excuse for this as they are as cheap as chips! The extractor fan was held on with blue electricians tape and didn't work anyway and the shower had no pressure at all - awful!!! Over night the noise from outside the hotel was awful - very noisy until around 5am... and we stayed after the University had closed for the summer so I'd imagine the noise from Student Digs along the road can be worse. The temperature was sweltering and it was only because our friend staying in another room said there was a fan in her room, we knew they were available. When we asked a fan was provided immediately and our second night was a lot more comfortable. Our stay wasn't all bad - the staff at this hotel were all lovely, and that goes for cleaning staff, waiting staff as well as reception. Everyone went out of their way to say hello to us. The bed was small but it was very comfortable and the sheets lovely and clean which went a long way to make up for our initial discomfort. The restaurant and bar adjoining the hotel was really nice, especially the outside seating area. Again the staff were friendly and the food was reasonably priced and very, very good. The hotel breakfast was also, very nice. This hotel could be a lot better with a bit of investment and attention to detail - the friendly atmosphere is so much nicer than the large "hotel chains"... Hotel Management, please give this hotel a bit of well deserved love and attention because it does have a lot going for it!
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- 24-hour front desk
Located in Portswood, Highfield House Hotel is within a mile (2 km) of sights such as Riverside Park and University of Southampton. This 3-star hotel has 66 guestrooms and offers conveniences like free breakfast, free in-room WiFi, and free self parking. Also close to this Southampton hotel are Southampton Maritime Museum and Woodmill Outdoor Activities Centre.
Start your day off right with a free hot/cold buffet breakfast.
The 66 rooms have an array of amenities, including coffee makers, laptop-compatible safes, and ironing boards. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Desks and free toiletries are also standard.
Guests of Highfield House Hotel enjoy features like free WiFi in public areas. If you drive, put free parking to good use. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage.
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 536 reviews