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Reichshof Hamburg, Curio Collection by Hilton

4.0 out of 5.0

Recent guest reviews

I have wide experience of this type of hotel across the world and what makes the difference is customer service. Unfortunately although the hotel itself was well presented, clean and in a great location, the service we received at reception during check-in and check-out was generally poor. I had booked 3 rooms through and had paperwork to prove all 3 were under separate names. However this was not recognised by reception and one minute they were saying I had already paid for the room (I had not) and then they were saying (correctly) I had not! Despite my proof they insisted I had to hold 2 rooms under my credit card! Then when checking out they tried to insist my friends had breakfast, when we had all taken breakfast at the wonderful (and far cheaper) Mutterland (just opposite). Throughout these experiences there was no sign of an apology! Otherwise the facilities within the room were good, with reasonably good Wifi, spacious shower and a comfortable bed. The location is just a 5 minute walk from the main station and very close to all of the hop-on, hop-off buses. We found some good restaurants in the St Georg area nearby and boat trips around the lakes were a 20 minute walk. All good stuff - just a need to train reception staff to treat the customer with respect and trust!

This place is special. It's located across Hamburg central station and therefor very central located. The building itself has such a historical atmosphere. From the moment you enter the hotel it is like you are back in time. Very artful, classic style but it feels like an exclusive and high class hotel. Hotel staff is friendly and helpful. Rooms are spacious with good aminities. The bar is without doubt a picture worth.

As I stayed here second time over two years period, I can say, that hotel keeps stable it`s own quality standards, no progress. As diamond member, I wish to get sth. more, paying 170 eur per night, than very small room (no upgrades), cloqqed toilet, poor houskeeping, cold check in and out. From positive side, still good location ( :-)) ; little gift in the room, local specialities offered during avarage breakfast, great bed. As there is no choice, I come back and check this accommodation during next years again.

I had a three night stay at this property and had high hopes. As a Hilton Diamond member, I have always received an upgrade upon check-in and was surprised when I was told that none was available. I opened up my app to show the check-in staff that the Hilton site did show higher grade rooms available for my three day stay, but they became argumentative and I gave up. My room was at the end of the hallway and overlooked a gas station - not what I was looking forward to on my first visit to the city. The bed had two twin size comforters which was awkward. The bathroom had soap, shampoo and lotion and that's it - no other toiletries. I was too tired after a late flight to call and ask for a toothbrush. It was very bare bones for what I thought would be a semi-luxury hotel. The breakfast was decent and the bartending staff were very pleasant. Based upon this experience, I would not stay here again in the future. They should treat their Diamond members better for showing loyalty to the brand.

I could say the hotel is overall nice, and close to good transports and easy access. But a lot of detail overlooked, it was my first time to hamburg and I will be traveling to hamburg in a regular basis, but Reichshof will not be my first pick next time, nor will I advise my colleagues to pick this hotel. It has a really good bed, clean and breakfast was good. But somethings were overlooked that I am not used to most of my hotel experiences: Internet connection very very poor, this is a huge issue for me. Housekeeping did not take away a dirty spoon the first day, second day I put it on top of the desk in better view and it's still there... I opened a complementary bottle of water and housekeeping just left the empty bottle there and did not replace it. New coffee cup was placed on desk instead of next to the coffee machine. Also staff during checkout had no interest in asking me about my stay or show any interest in me as a client. It's just those simple details you expect from a 4 star hotel when you get back from a long day and were all overlooked. Unfortunately you did not just lose one regular customer but probably more.

Stayed here for two nights while visiting Hamburg for a concert at the Mehr Theatre. Arrived and was checked in swiftly, the lobby area is very elegant and welcoming. There seemed to be a great atmosphere throughout the lobby and neighbouring bars even though it was a Sunday evening. Live band etc. We stayed in Suite 700 which had its own private access staircase and exit to the street. We found the room to be superbly decorated and tasteful throughout. The suite had a separate seating area/lounge and open plan kitchen fully equipped including Nespresso machine. We found bar prices to be a little exuberant £22.00 euros for a beer and gin and tonic. However there are several markets and bars surrounding the hotel to get supplies. Location was equally as grand being across from the main station where all of Hamburg is extremely easily accessible. Will be returning with friends in the coming months and will definitely be returning to this fantastic hotel.

A really nice hotel with plenty of bespoke fixtures and fittings ...not the cheapest of hotels but you get what you pay but we thought it was amazing ...I thought it was priced right for what you get ...breakfast was superb with plenty of choice hot or cold ....only issue I have is the rooms are very hot and thats in winter...I dont think the air con cools the room quick enough. Hotel is facing central station so extremely easy to find....rooms are spotless...plenty of bars and restaurants all within a few minutes walk and extremely easy to get about either on foot or by public transport if u want to see the sights....if I go go back to Hamburg I would defiantly book this hotel again....keep up the good work 😁

We stayed 3 nights here and I was quite disappointed. I am a Hilton member so stay at many Hilton’s each year and can comfortably say, this is by far not their finest. Had to ask to be checked in despite being the only person at the desk @ 11pm. Pawel was unfriendly and seemed inconvenienced by us. Room was basic but clean and looked straight into the other side of the building. Breakfast had a good selection and was plentiful but when I ordered my omelette I had the chef ask me with much disdain if I was from England. I explained I reside there but am Australian to which he replied “that’s why you’re difficult to understand!” Let me tell you my French friend- you’re not the easiest to understand either but I’d never have the audacity to tell a customer that! After my nationality was clarified he seemed a bit friendlier and told me how much he likes Australia. Needless to say, I had my husband order my breakfast the next day. The hotel lobby is nice and we decided to have a drink one evening. Ordered a sprite and bottle of red wine. We were given a yellow lemonade and a bottle of white wine. We explained this is not what we ordered, she insisted it was. I pointed out it was not sprite to which she told me this is Hamburg sprite and put it on our table. I put it back on her tray and told her this is not what we ordered and she should be considerate of copyright law when passing off a non brand as a brand name. Again with the wine she insisted it was the right one until my husband showed her what we ordered which was clearly under red wines. No apology, she grumpily got us the wine we ordered which we decided to have in the sanctuary of our room. We had an early checkout and Pawel to his credit was polite this time. One nice thing this hotel does is make breakfast packs to go for early check outs however they gave 2 despite our reservation being for 3. They forgot our son’s but he had breakfast at the airport which was fine. The receptionist from the previous day had forgotten to book our taxi but Pawel sorted it quickly for us. I travel to Hamburg frequently and usually stay at the Marriott which is better located with very friendly and professional staff and has nicer rooms. I would recommend anyone traveling to Hamburg to consider a different hotel to this Hilton. Never in my life have I felt racially profiled against until my stay here which I intend to follow up with Hilton Head office so no other non-German family is made to feel the way we were.

I visited this hotel years ago, when. It was showing its age and in need of refurbishing. I am happy to write that this hotel has been since then completely remodeled in a very tasteful, and elegant manner. The lobby is spacious and opulent with marble columns and modern chandeliers. The location is very convenient, right near the central train station and within easy walking distance of the main shopping area. My room was comfortable and quiet. It was a bit on the small side and dark, perhaps not ideal for a long visit. But for my purposes it was just fine. Wifi and breakfast buffet were good.

I value service over everything else on my travel and hotel stay and Hilton never fails me. The hotel staff was more than amazing and warm and gave me a great impression of Germany and it's people on my first visit to this country. :) I highly value how hotel staff takes effort to bring things to the room (for e.g. toothpaste, etc.) and let's customers simply relax and enjoy their stay. The gym was great, with free weights and treadmill...... And free apples!! 5 stars! Hilton has me as a customer for life!

Kirchenallee 34-36 Hamburg HH

Hotel highlights

  • Walking distance to Hamburger Kunsthalle and Moenckebergstrasse
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Saint Georg, Reichshof Hamburg, Curio Collection by Hilton is within a 5-minute walk of Hamburger Kunsthalle and within 15 minutes of other popular attractions like Moenckebergstrasse. This 278-room, 4-star hotel has a restaurant along with conveniences like a full-service spa and free in-room WiFi. It's in central Hamburg and also close to Hamburg City Hall and St. Michaelis Church.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Reichshof Hamburg, Curio Collection by Hilton's 278 individually decorated rooms provide tablet computers, coffee makers, and free local calls. 40-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers and hair dryers. Free bottled water, safes, and ironing boards are also standard.

Property features

Renovated in 2015, Reichshof Hamburg, Curio Collection by Hilton offers a full-service spa, a fitness center, and a sauna. Self parking is available for EUR 15.00 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, 9 meeting rooms, and a conference center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

42.0% of guests recommend this hotel

Total of 1227 reviews