Reichshof Hamburg, Curio Collection by Hilton4.0 out of 5.0
Recent guest reviews
I have been there with my family and my sisters family. Booked 2 rooms(junior suite and extra large double room). I was so looking forward at the breakfast buffet as I got a very nice experience in Hilton Prague. But sad to say, I'm quite disappointed. There was not too much choice of food as they had in Prague. Their dessert are so boring, not even berliner knowing we are in Germany. Good thing is thay the servers are sooo nice(all of them), always ready to help you. It is located in front of the train station(it's a plus if you are travelling by train). You have to walk 10-15mins to the main attractions in Hamburg. Honestly, I have to think twice if I'm going to be staying again there the next time im in Hamburg.
Great hotel, quiet, beautiful building, ornate fittings and classic architecture. Delicious breakfast fantastic conference venue and management. Thanks to Patrick, Moritz and team for looking after our meeting group. Sadly the hotel reception was a little disinterested and the after travelling for 2 days to get to Germany, it was astounding that all their bell boys were off sick and no matter how many stars this hotel has, no one could help us with our luggage. Yes, we forgive you, you cannot control when they are all sick but there needs to be some contingency, we saw elderly people having to drag their bags around and it was almost heartbreaking. Such a marvelous venue with such a disappointing welcome. As a side note: I booked airfares on expedia.de - they did not issue the ticket, they debited my card and then made me prove they took my money. Stranded in Germany with no way home and no money to buy another ticket. Be very careful when booking with expedia.de
We stayed for four nights October 6 - 10 in room 633. On a 3 city vacation in Europe this was the hotel I was the most excited about, as the photos online are amazing. We stayed in the smallest room I have ever seen - and I used to work for a national travel magazine. It was so small 2 people couldn't stand in the same area of the room. I was actually claustrophobic when we were in the room and awake. The public areas of this hotel are beautiful - very south beach type revival. The breakfast area is gorgeous, and the breakfasts were fabulous. Maybe if they had used less room in the public areas the rooms could have been a little bigger. The location is also very good as it is directly across the street from the center city main train station (the Hauptbahnhof). The staff was not friendly - very brusque and curt. Not welcoming and not helpful. I lived in Hamburg for 2 years in the early 80s, and all Germans are not this way. They should be better trained for the industry they are working to be more friendly, more helpful and more guest-services focused.
This hotel is beautiful, and the company have kept the old world charm whilst modernising the rooms. The staff were not what we expected from a first class hotel, as they were brusque and not that helpful. Perhaps that is just the way German staff are, but we have not encountered it before in other cities. We had to ask for a city map, when in most hotels they are always offered to you on arrival, so perhaps management could sort that out. The room was excellent, modern with every facility we needed. Great location across from the station. The breakfast was superb in a most wonderful dining room, and here the staff were excellent. It is just a shame that we could not give it 5 stars, as it is a lovely hotel. A smile and a good welcome costs nothing, but without them, it takes the shine off your visit. We also notice no "Good morning" from staff on reception as we passed - something we always receive in other hotels.
The Reichshof Hamburg, part of the Hilton Curio Collection is an architectural gem. The hotel owners spent a lot of time, effort and money to ensure the rooms were modern, well thought out, while capturing the heritage of this hotel. The Reichshof is situated across from the main Hamburg Train station so transportation and sightseeing tour options are readily available. Unfortunately, while the owners spared no expense on making things look good, there were a few things from a customer service standpoint that made my stay below to average rather than exceptional. When I arrived I asked to valet the car as I parked out front. They said they didn't have a valet service but offered to park the car for me, but depending on how busy it would be they may not be able to do that tomorrow. I thought that was rather odd as I haven't encountered too many city hotels that don't have a valet or at least parking instructions of some kind. Well whatever, I knew I wouldn't need the car for a day or two anyway. The next day, I dropped off laundry at the front desk before morning cut off expecting it to be delivered by 6pm as advertised. By 8pm there was no laundry, so I went down to the front desk. The nice clerk retrieved my laundry in the back room and I asked if it was done and he said it should have been (it was in the same bag that I dropped it off in). When I questioned this he called housekeeping, and apparently, the laundry was not done (it was a holiday). When I advised I needed it done, they said they would make every effort to get it done by 1pm the following day. I had my checkout extended and changed my plans for the next day. When I returned to my room, the clerk called me and said that housekeeping advised him they called my room earlier in the day and advised that there would be a 50% surcharge due to the holiday and the person that spoke to them told them to just forget it. The only other person in the room with me was my elderly father and he didn't know I took the laundry down to be washed. My name was written on the bag (first and last) along with the order sheet, so they didn't confirm who they spoke to. My father told me he got a call about laundry but thought it was an advertising or promotion so he didn't understand. Whatever the case, the following day housekeeping came by around 12:15 and asked me when I would be leaving my room. I advised by my checkout time of 1pm unless I don't get my laundry in which case I will be staying until that is finished. I asked the staff member to provide me with an update on the laundry. At 12:56p I called the front desk and asked about the laundry and they put me on hold (but in actuality hung up on me). The clerk called me back in a few minutes and said everything should be done by 1:30p and offered me a coffee or a drink in the lobby for the trouble. I advised I would rather stay in the room, and wait so I could finish packing. At 1:25p the laundry was sent up to my room. When I went to check out, I asked about my car, and they said they didn't know what I was talking about. I reminded them that the staff parked my car and they have the keys. The clerk was unsure about this so had to talk to someone else. About 5-7 minutes later the clerk comes back with an envelope with a parking ticket, receipt and keys in it. I thought the parking would be added to the hotel bill within and out privileges, but they don't have an agreement with the parking garage behind the hotel. You have to walk around the hotel, go find your car in the space they wrote down, and drive out with the ticket. The clerk must have paid for it himself then added the charge to the bill, not sure. Drove back around to the front of the hotel to load up the car. They don't seem to have staff to help with loading or unloading either (staff stationed near the entrance) although someone did offer. Aside from the laundry confusion, and the who has my car issue, the food was good, people were generally pleasant, there were just a lot of moving parts. For full disclosure, I contacted Hilton Honors Customer Service and was provided additional Honors points for the service issues. I would stay at this property again, and look forward to another opportunity.
First time in a Curio collection and the staff didn't disappoint. They were very courteous and try to help me the best they can. The room was very well decorated and somewhat romanatic and the location was great. They are within walking distance to most transportation. The only draw back is that two block over, there is an youth hostel sometime with drunk young people. But in the daytime it is excellent.
This hotel is very convenient as it is literally across the street from the main train station. Being the case, you can easily travel on the S-Bahn, U-Bahn, and DB Regional Express with little effort. After spending the day exploring, there was nothing better than the rain head shower in our room. For American visitors, keep in mind that hotel rooms are smaller. We found that the medium king was sufficient and quiet for our two week stay. The room had a nice skyline view of the Hamburg TV Tower. Coming in from from Hamburg airport, purchase tickets in the baggage claim area and take the S1 which makes a stop at the Hauptbahnhof (main train station). The S1 will also take you back to the Hamburg airport, but just make sure you are in one of the first three cars as the train splits at Ohlsdorf.
The hotel is perfectly well located, close to the main station and S1 that brings you straight to the most places including airport. The hotel has the charm from former times in the entrance hall. Reception was pretty rude twice both insisting on the Gold member rules immediately. In conclusion, nice hotel, not a good atmosphere though, especially when you compare it with other Hiltons and their high customer standard.
Nice place, lobby looks old fashioned, but at the time very modern. Check-in was slow, very slow, it took us 30 minutes to get our room key. According the guy at the reception, which was not smiling once in 30 minutes, they just changed their IT system. Well, finally got to our room, which was large, clean and a very nice bathroom. Location is great, however, a bit shabby when you go outside near the Hotel. You dont feel really to be in Germany, but in other continent. Breakfast was great, a lot of choice and a very good coffee. At check-out the same Problem, we did not exist in their records !! I already thought that we would have a free of charge overnight, but no, after some 20 minutes they found us...If you want a central location - a good choice.
OK it's not the nicest neighbourhood in Hamburg - although conveniently located if you have to go to the main railway station - but despite that everything in this hotel was excellent. The lobby area is beautiful and so is the charming restaurant, the room was large, very quiet although overlooking the main street, with beautiful furnishing and decoration, excellent bedding and great amenities, and the staff was both very professional and extremely helpful.
- Walking distance to Hamburger Kunsthalle and Moenckebergstrasse
- Free WiFi in rooms and public areas
- Onsite dining
Located in Saint Georg, Reichshof Hamburg, Curio Collection by Hilton is within a 5-minute walk of Hamburger Kunsthalle and within 15 minutes of other popular attractions like Moenckebergstrasse. This 278-room, 4-star hotel has a restaurant along with conveniences like a full-service spa and free in-room WiFi. It's in central Hamburg and also close to Hamburg City Hall and St. Michaelis Church.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
Reichshof Hamburg, Curio Collection by Hilton's 278 individually decorated rooms provide tablet computers, coffee makers, and free local calls. 40-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers and hair dryers. Free bottled water, safes, and ironing boards are also standard.
Renovated in 2015, Reichshof Hamburg, Curio Collection by Hilton offers a full-service spa, a fitness center, and a sauna. Self parking is available for EUR 15.00 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, 9 meeting rooms, and a conference center.
Reviews from Trip Advisor
42% of guests recommend this hotelTotal of 1103 reviews