Reichshof Hamburg, Curio Collection by Hilton4.0 out of 5.0
Recent guest reviews
I stayed here on an award stay for 3 nights. The room wasn't immediately ready, but it wasn't a very long wait until it was. The check in clerk was very nice and enthusiastic and indicated that I was given an upgrade. I received room 300. No view, but I didn't care. Its an interior 'courtyard' room, but that wasn't a big deal for me. It was very quiet. The room was very nice. It was oddly shaped but good sized. It hand a nice nespresso machine and some bottled water that was replenished every day. It had a large and very nice bathroom. I agree with the other poster about the AC, but that is going to be common across hotels in Germany. I found that if I kept the bathroom door open, it seemed to get cooler. In the end, it was comfortable. The bathroom had the standard toiletries plus dispensers in the sink and the shower. I find the dispensers so much easier to use than fumbling with a little bottle of liquid soap. Plus, there is no waste. I enjoyed breakfast very much. It really was absolutely delicious. And the staff was very nice. Finally, the location was just great. It was really convenient for transit. Plus a lot of great restaurants and bars in the St Georg district right behind the hotel. I felt that this was a great use of my award points and an award certificate. I was so happy that I was able to stay at this lovely property. I marveled at the lobby and the lobby bar and the breakfast room. So architecturally stylish. Even the staircase has stained glass windows! I will happily return. I would give it a 4.5 stars, but the staff I encountered raised it to a 5 star.
Historical hotel very well located close to many activities, not quite full five stars though. Review based on a one night stay in May (background of spending 80+ nights per year in different hotels around the globe). Location: It’s located just across the street from the Hamburg main railway station, i.e. extremely convenient if you are traveling with a train. Not too bad with car either as there are a number of parking garages within short distance from the hotel. The immediate neighborhood offers a number of restaurants and bars, the nearest supermarket is in the railway station with a large variety of different shops in Mönckebergstrasse area maybe 500m away. A number of main sights within walking distance, for example Rathaus (city hall) roughly 1km away, Speicherstadt (warehouse district) about the same distance. Alster lakes are perhaps 500m away. Hauptbahnhof provides you with a variety of public transportation for travelling around the city or elsewhere. Room: We had a room at 5th floor, not the biggest room I’ve seen but spacious enough for our purposes. The shape of the room was rather unique. Décor was quite nice, not historical nor modern as such. The room was very clean with no stains or signs of usage anywhere Unlike some other reviews, we had no issues with the AC unit in the room being powerful enough despite ~30 Celsius temperatures outside. Perhaps the biggest issue with the room was the lack of proper soundproofing in the windows: I was waken up at 05:30 by guys emptying the trash bins in the inner yard (?), I could hear everything we there saying even in the 5th floor… Etc: Impressive historical Art Deco lobby and rather fabulous looking bar at the ground floor, though it has to be said that the rest of the hotel (such as corridors or the room itself) don’t quite live up to the high expectation set up by the grand ground floor. Breakfast was good with a large variety of warm and cold offerings, including some sparkling wine. Check-in & out was efficient Would I return there? Yes, for sure. A good hotel in a good location
Stayed at this Hilton Curio for one night. Loved the Art Deco architecture and grand reception. Chekc in was good and the hotel accomodarted an early check in. They could not offeramy room upgrades as the hotel was full. Rooms where OK, I found the AC was not powerful enough to chill the room even on it;s most pwerful setting. The temp outside was 25oC so it ended up being a hot night! The hotel bar was pleasant and there were some tables to sit on the pavement and have a beer. The hotel is only a few mins walk from the central train station and location is very good. Breakfast was busy yet efficient. Food was of a high quality and the German sparking wine was a nice touch. Staff were pleasant and we were happy with the hotel. A nice place for a short stay.
I reluctantly stayed there because the standard city Hilton was double the cost and I was only there for two nights before moving on to Munich. I gather this was an old rail terminal hotel which Hilton took over and refurbished. they did a nice job reclaiming the property. As a diamond member I was upgraded to one of their larger rooms (I dread to think of the standard room size) which was sufficient for my short stay but the first room was like an oven because typically the older European hotels simply cannot supply AC when the weather is really hot. I was moved to another room which cooled enough to make it work. With global climate change and warming I joked with my Hamburg friend and said europeans may have to adapt to having AC during the hot months as a result. Germans are adamant they oppose AC....I have learned not to argue. The breakfast was ok and plenty of options. The grill person was a waste at a one egg omelet. :(. By the end of my stay I thought overall the property was in an excellent location and far cheaper than the more expensive high end properties where I had stayed before. I was happy with the room, the service and the food provided. A good value for the money. I would go back.
As a Hilton Honors Gold status member, I have stayed at this hotel several times (a mix of leisure and business travel) - and each time again I ask myself: „Why?“ True, the hotel’s location next to Hamburg‘s busy and grand(ish) Main Station is excellent. One can literally check out and walk to one‘s train within minutes. (Traffic on the rather busy road in between permitting.) The hotel‘s lobby is a sight to behold and promises more grandeur beyond. Alas, promises have to be kept. The key drawbacks of this hotel, in my humble opinion, are its tricky architecture, and partly its staff. The architecture: The rooms are furnished in a modern(ish) style, although the colour palette is rather dark. Bathrooms are up to date too, with mostly walk-in showers and modern fixtures. They are clean, yet the air is always dominated by a rather intense (dare I say “masculine/stuffy”) room scent. A bit too much room scent. Alas, the issue with the architecture is this: There are only few rooms with any sort of “nice” view. And many rooms with no view whatsoever (see photo taken out of the window of room 501). Because the hotel is more or less built around a series of small “inner courtyards”. Hence the dire view situation. If you suffer from any sort of claustrophobia, you may want to stay clear of these rooms. The staff: The staff at this hotel is a mixed bag. Some of the staff are great, helpful and pleasant - in particular most of the staff in the breakfast room. (The breakfast room itself is an odd contraption from the hotel building’s grander past - while the breakfast itself is, well, less grand.) The staff at check-in in particular always strike me as less helpful and charming. And I don’t feel particularly welcome as a Gold status member. As an example, this was today’s check-in experience (abbreviated): The lady at the Hilton Honor’s check-in counter was busying herself with some desk work and looked up as I approached: “Ah, a little moment, please.” (Finishes her desk work) “Yes?” (A “Hello” or “Welcome” might have been nice) “My name is X, I have a reservation here for one night.” (Types on computer, still no “Hello”) “XY?” (Gets my name wrong) “No, X with an X” (Types on computer) “Ah yes, XZ” (Gets my name wrong again) “Actually, it’s X” ... “Yes. Ah. Your room is ready ... but I am afraid it has no view.” “Oh” (I wait and look displeased) “Well, that’s the room that has been allocated to you ...” (Interesting. Types on computer) “ ... and there is no other room ... “ (Types more) “... but it is a nice room.” Oh dear. I am sure there is an elaborate script somewhere on how to welcome repeat customers - in particular those with status. And I am pretty sure that particular lady didn’t exactly stick to the script. And this appears to happen again and again at this hotel. Please, Reichshof Hamburg, train your front desk staff on how to deal with unhappy clients. There is so much you can do to make us feel more welcome. If only you tried.
We stayed at this hotel in May 2018. The room (#133) may be the strangest shaped and smallest hotel room I have ever encountered. There was barely room for our two suitcases and then no room to walk around them at all. The room had only a view of a large air conditioning system. I am a Hilton Honors gold member, but that didn’t seem to matter when assigning this room. The internet service was spotty and slow. On the positive side, the common areas are lovely, the breakfast was very nice and the staff was helpful in providing some local directions. The location near the train station was good. But, all of that does not overcome the awful room.
I had high expectations regarding this hotel and I'm quite disappointed. Let me start with the arrival. We were welcomed by receptionists, lady that seemed to be a queen of ice. She was not saying any extra word over what she was asked for. When we've asked for city recommendations, we only heard "depending what you want to see". I had to open TripAdvisor and start asking to show me on map top attractions. The room looked nice, even though was not in the best shape (it's a new hotel). Bathroom doors required a lot of power to close them, while if you wanted to leave them open they were slamming immediately - so good were they installed. The bulb in the night light was broken and it was not found by the staff during both nights. Fridge that supposed to be minibar was empty and but in such a narrow box that there was simply no space for fingers to open it. The tray with coffee machine and mugs was full of dust and it was not cleaned any of the 2 days. Om top we've asked for some extra amenities (shower gel, cotton pads) and both of the evenings we didn't receive them until we've asked again after 1,5 hour. I also went to sauna and there was no bottle with soap. Unfortunately there is no receptionist there, but I called the housekeeping from reception phone. Of course nobody brought any soap within next hour. During breakfast I've noticed a bottle of prosecco and we wanted to have 2 glasses. Unfortunately it was empty, so I've asked, if we could have a new one. After 10 min waitress brought a bottle, however it was nearly empty, so she gave us 1,5 glass. I've tried and it was completely out of gas (probably bottle from a day before), so I asked, if we can get 2 proper full glasses of fresh Prosecco and she told me they don't have more. I've asked how come that in the whole hotel there's no prosecco and only then we got it after another 10 min. Instead of writing it all on TripAdvisor, I wanted to share this information at checkout, but nobody even asked me a simple question how was our stay. Worth to mention here I have a Hilton Honors Diamond status. Was it memorable stay? Yes, but rather in negative sense.
Modern, clean and spacious rooms. Central location beside the Hauptbanhof/Central station. Very good breakfast, all though we were disapointed by the gluten free options. We choose Hilton, because we have stayed with them in other countries, and they normally have a wide selection of gluten free alternatives. This time I wrote to the hotel in advance, telling them that my daughter is allergic to gluten, and that she would need gluten free breakfast. The only thing they had to offer was vacuumed long life bread. No gluten free cereals, biscuits or cakes, as one would normally get in a four star hotel.
I stayed in this hotel during my last business meeting. I must say that it is one of the finest hotel in the city. The staff was very nice, standard rooms are little small but good for 2. Hotel is really huge with lots of rooms and located right in front of main station. Breakfast spread is really good. Overall I enjoyed my stay in the hotel.
Room has a king size bed, and around it some 40cm of space on each side. Windows have a view to other rooms of the hotel which are 10m away. Amenities in the bathroom include shower cap and- nothing else. Fitness room is the size of some 40m2. Positives, it is clean, staff is polite. Btw (even though it was a group booking) when presented my Diamond status no “thank you for your loyalty” speech or any other “perks”. Room is 125- beware. Never again.
- Walking distance to Hamburger Kunsthalle and Moenckebergstrasse
- Free WiFi in rooms and public areas
- Onsite dining
Located in Saint Georg, Reichshof Hamburg, Curio Collection by Hilton is within a 5-minute walk of Hamburger Kunsthalle and within 15 minutes of other popular attractions like Moenckebergstrasse. This 278-room, 4-star hotel has a restaurant along with conveniences like a full-service spa and free in-room WiFi. It's in central Hamburg and also close to Hamburg City Hall and St. Michaelis Church.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
Reichshof Hamburg, Curio Collection by Hilton's 278 individually decorated rooms provide tablet computers, coffee makers, and free local calls. 40-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers and hair dryers. Free bottled water, safes, and ironing boards are also standard.
Guests staying at Reichshof Hamburg, Curio Collection by Hilton enjoy access to a full-service spa, a fitness center, and a sauna. Self parking is available for EUR 15.00 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, 9 meeting rooms, and a conference center.
Reviews from Trip Advisor
42.0% of guests recommend this hotelTotal of 1265 reviews