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IntercityHotel Hamburg Hauptbahnhof

Pet-friendly hotel with a 24-hour front desk connected to the convention center in Hamburg

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Photo gallery for IntercityHotel Hamburg Hauptbahnhof

Exterior
Restaurant
Lobby
Meeting facility
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air conditioning
  • Room service
  • Parking available
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
Glockengiesserwall 14/15, Hamburg, HH, 20095
  • Place, Hamburger Kunsthalle
    ‪1 min walk‬
  • Place, Inner Alster Lake
    ‪3 min walk‬
  • Place, Moenckebergstrasse
    ‪4 min walk‬
  • Airport, Hamburg (HAM)
    ‪21 min drive‬

Room options

View all photos for Business Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Business Room

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Standard Room

8.4 out of 10
Very good
(81 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Twin Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Standard Room, 1 Twin Bed

8.0 out of 10
Very good
(15 reviews)
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Business Room, 1 Double Bed (Plus)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Business Room, 1 Double Bed (Plus)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Hamburg

Located in Hamburg City Center, IntercityHotel Hamburg Hauptbahnhof is adjacent to Hamburger Kunsthalle and within a 5-minute walk of Inner Alster Lake. This 155-room hotel welcomes guests with conveniences like free in-room WiFi, a business center, and concierge services. It's connected to the convention center in central Hamburg and also close to Miniatur Wunderland and Hamburg Cruise Center.

What's nearby

  • Hamburger Kunsthalle - 1 min walk - 0.0 miles
  • Inner Alster Lake - 3 min walk - 0.2 miles
  • Moenckebergstrasse - 4 min walk - 0.3 miles
  • Jungfernstieg - 9 min walk - 0.5 miles
  • Hamburg City Hall - 11 min walk - 0.6 miles

Getting around

  • North Central U-Bahn - 3 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 4 min walk
  • Hamburg Airport (HAM) - 35 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Schweinske - ‬4 min walk
  • ‪Subway - ‬3 min walk
  • ‪Hofbräu München im Hauptbahnhof - ‬3 min walk
  • ‪Quan Do - ‬1 min walk

About this property

IntercityHotel Hamburg Hauptbahnhof

Pet-friendly hotel with a 24-hour front desk connected to the convention center in Hamburg
Guests of IntercityHotel Hamburg Hauptbahnhof enjoy access to free WiFi in public areas, meeting rooms, and conference space. Self parking is available for EUR 25 per day. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and concierge services. Additional amenities include a business center, free newspapers, and laundry facilities.
Guests can expect free WiFi and 30-inch flat-screen TVs with digital channels. Beds sport down comforters and bathrooms offer hair dryers. Minibars, free newspapers, and safes are also available.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (EUR 25 per day)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 20 per person

Things to do

  • Art gallery
  • Shopping mall

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with premium digital channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 15 per pet, per night
  • Dogs only
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 20 per person
  • Covered self parking fee: EUR 25 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 3:00 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).
Property Registration Number Glockengießerwall 14/15, IntercityHotel Hamburg hauptbahnhof, IntercityHotel GmbH, DE114110290, 040248700

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

InterCityHotel Hauptbahnhof
InterCityHotel Hauptbahnhof Hotel Hamburg
Intercityhotel Hotel Hamburg
InterCityHotel Hamburg Hauptbahnhof Hotel
InterCityHotel Hamburg Hauptbahnhof
IntercityHotel Hamburg Hauptbahnhof Hotel
IntercityHotel Hamburg Hauptbahnhof Hamburg
IntercityHotel Hamburg Hauptbahnhof Hotel Hamburg

Frequently asked questions

Is a free cancellation option available at IntercityHotel Hamburg Hauptbahnhof?

IntercityHotel Hamburg Hauptbahnhof offers free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

What's there to do close to IntercityHotel Hamburg Hauptbahnhof?

This hotel is situated in Hamburg City Center, just steps from Hamburger Kunsthalle, and within a 10-minute walk of Moenckebergstrasse and Jungfernstieg. You'll also find Miniatur Wunderland and Hamburg Cruise Center within a short drive.

Is there parking available at IntercityHotel Hamburg Hauptbahnhof?

Yes, covered parking is offered for EUR 25 per day.

Does IntercityHotel Hamburg Hauptbahnhof have a casino?

No, IntercityHotel Hamburg Hauptbahnhof doesn't have a casino.

Will I find an indoor pool at IntercityHotel Hamburg Hauptbahnhof?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at IntercityHotel Hamburg Hauptbahnhof?

Couples staying at this hotel will appreciate amenities like a minibar and a down comforter as well as a shopping mall.

Does IntercityHotel Hamburg Hauptbahnhof have a hot tub?

No, this hotel doesn't have a spa tub.

Does IntercityHotel Hamburg Hauptbahnhof have a restaurant with a breakfast menu?

IntercityHotel Hamburg Hauptbahnhof offers buffet breakfast on weekday mornings for a surcharge though there is no restaurant.

Will IntercityHotel Hamburg Hauptbahnhof allow pets to stay for free?

Although they can't stay for free, dogs are welcome at IntercityHotel Hamburg Hauptbahnhof for a fee of EUR 15 per pet, per night.

Are there connecting rooms at IntercityHotel Hamburg Hauptbahnhof?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to IntercityHotel Hamburg Hauptbahnhof?

The closest major airport to IntercityHotel Hamburg Hauptbahnhof is Hamburg Airport (HAM), which is 7 mi away (35 minutes by car).

Are there rooms with balconies that I can book at IntercityHotel Hamburg Hauptbahnhof?

No, there aren't any guestrooms with balconies at IntercityHotel Hamburg Hauptbahnhof.

Reviews

IntercityHotel Hamburg Hauptbahnhof Reviews

8.2

Very Good

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 394 out of 1001 reviews
Rating 8 - Good. 397 out of 1001 reviews
Rating 6 - Okay. 137 out of 1001 reviews
Rating 4 - Poor. 46 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A relaxing + comfortable overnight stay in Hamburg

Very good location across the street from the Hauptbahnhof and close to the main shopping area. Easy access to the metro in order to visit other areas of Hamburg I.e St Pauli. The hotel is nicely decorated and well maintained. The room allocated was spacious, very clean and very comfortable. There was a fridge and a bottle of free water in the room. The breakfast provided was very good with hot and cold options available. All the staff I encountered were friendly and helpful. I would definitely consider the hotel again if I was revisiting Hamburg.
Stayed 1 night in Sep 2025

8/10 Good

Justin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Jamil Marwan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great place
Stayed 1 night in Aug 2025

2/10 Terrible

Francisco Andres

Business traveler
Disliked: Room comfort

MANAGER IS BAD!

Desde el primer día en que llegué, solicité que por favor me dieron una habitación con una cama grande y no dos camas pequeñas, me tuvieron tres días, indicándome que me cambiarían a otra habitación, luego él nunca ocurrió hasta que yo consulté en recepción y me indican que la única cama que había tenido una vista que no era favorable versus la vista que ya tenía. Cabe recalcar que la atención entregada por el manager fue pésima, en todo momento estuvo a la defensiva y no fue nada empático con el trato hacia mi persona, también cabe destacar que cada vez que le hablaba en inglés, me corregía cada palabra que él consideraba que estaba mal pronunciado. Entendiendo que su manager debería estar a la altura de su cargo y no optar, por tener actitudes como las que tiene, considerando que al ser asiático debería ser mucho más empático con otras personas de otras nacionalidades, debido a que él probablemente sufrió o ha sufrido el mismo bullying
Stayed 4 nights in Aug 2025

10/10 Excellent

Jamil Marwan

Stayed 1 night in Aug 2025

8/10 Good

Mads Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

ib

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
was there for 4 day and room was not cleaned at all
Stayed 4 nights in Aug 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Really bad pillows, hard bed. But overall okay.
Stayed 2 nights in Aug 2025

8/10 Good

Kåre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very central hotel in Hamburg

Good value for money and very central.
Stayed 2 nights in Jul 2025

6/10 Okay

Peggy

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property has a terrace on the roof that offers some very nice views of the city. For the price the condition of the hotel is not good. No free wifi and mold in the sink.
Stayed 1 night in Jul 2025

10/10 Excellent

Lee

Stayed 2 nights in Jun 2025

10/10 Excellent

Myrona, Irvine

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Paolo Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay in Hamburg

I like the hotel position, near Rail Station and City Center. The room was perfect, clean and cozy. Many TV channels including Italian national channels I like to watch for news and sports. The breakfast was almost perfect.
Stayed 2 nights in Jul 2025

10/10 Excellent

Carl

Stayed 1 night in Jul 2025

8/10 Good

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and an OK stay

Chosen for location next to main station, the whole experience was good from start to finish. Room was spacious, WiFi was good, breakfast of a good standard. Small negatives were the weak air-con (I was glad it was not a hot night), the horrible plastic undersheets (I slept on the spare duvet), tiny bathroom and low water pressure.
Stayed 1 night in Jul 2025

10/10 Excellent

Mathilde

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Alessandro, Saratoga Springs

Stayed 3 nights in Jun 2025

8/10 Good

Isobel

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great for transport connections. Spacious bedroom and comfortable bed. Double glazing cuts noise effectively. Air con was set at 19. I couldn't adjust it to lower temperature despite repeated attempts. Staff were friendly and helpful. Breakfast was good with lots of choice and dining room was pleasant.
Stayed 4 nights in Jun 2025

8/10 Good

Debbi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room is clean and there is no place for your clothes. I chose this place since it was close to the train station. But with that you get noise traffic and rowdy people. Just a trade off. I’d definitely stay here again.
Stayed 1 night in Jun 2025

2/10 Terrible

Ahmad Mukhtar

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
For me good not super
Stayed 3 nights in May 2025

10/10 Excellent

Position

Stayed 1 night in May 2025

8/10 Good

Stefan

Liked: Cleanliness, staff & service, room comfort

Nice stay between trains

A short stay when arriving late at night and leaving early in the morning. Helpfully close to the railway station. Didn't get the vending machine to work. Could have wished for a kettle for making tea in the room. Otherwise comfortable bed, well cleaned room and good Wifi.
Stayed 1 night in May 2025

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