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Hotel Lumen am Hauptbahnhof

3.0 out of 5.0

Recent guest reviews

Staff are friendly and helpful. Wifi is good. Price of €99 for this hotel!?! Never again! Bed matrass too soft. Stinky smell kept coming out of the shower's sink - had to keep the bathroom's window open all day and night. Elevator is at mid'floors. Expect to carry your luggage up 1 floor to reach the reception...

Booked as it was on the Hamburg tourist website, maybe they thought we were sex tourists due to the location near sex shops and cinemas. On arrival at the hotel after walking though probably one of the worst streets in Hamburg we were greeted by a tall flight of stairs which suitcases had to be carried up before getting to a lift and reception. To use the room safe cost an extra 3 euros and the room had no kettle, tea or coffee and the bottle of water in the room has to be bought for another 2 euros. No double bed for two people, only three single beds. Two single beds next to each other that could not even be made into a double bed. Door rattled every time another door opened or closed. Decoration of the room had seen better days. Shower was tiny. However the room and bathroom were clean.

Our group was booked into the Hotel Lumen for the weekend and I had read the reviews of this hotel before we arrived so was aware that it sounded pretty bad. When the taxi dropped us outside the street looked pretty "interesting" and not what you would call Oxford St. There are lots of coffee shops and kebab houses. There isn't the sex shop next to this hotel but there is a fruit and veg man one side and a coffee shop the other. The hotel was clean and well lit on arrival the guy behind he desk gave us our room keys and left us too it. the rooms had 3 beds a shower etc with clean towels and the usual bits and pieces. but for £50 a night what would you be expecting. Breakfast was standard rolls, toast, eggs, ham, cheese, Tea/Coffee. Saturday night would popped to the coffee shop downstairs as I said the area itself did look like a bad day in Bagdad but appearances can be deceptive. The shop owner was a nice guy and we had a laugh with him and the locals. There are working girls working the street but they cam in for some food at some point. We chatted with them and again it was all very pleasant. At the end of the day if you are expecting Crowne Plaza hotel on the cheap this might not be for you. On the other hand if you want to get your head down for a few hours is perfect. Its close to the tube and easy to get around.

Good rooms and well furnished. Good Breakfast. Very close to the Station. Linens and Towels are fresh and good. Rooms are quiet but being close to main area could be bit noisy. Lots of restaurants around. No Lift and if you are checking in late pl inform the desk accordingly.

We spend five nights at hotel lumen, we wanted a central placed hotel for a good price. We Got a quit small room but it was Nice and clean and the bathroom was the nicest i have had on a hotel. We had breakfast included in the price, which was fine, nothing fancy. The hotel is placed just behind the train stationen on a street with a lot of sex shops and so on. It is very loud in the hotel and the walls are very thin, you Can absolute hear everything. Also we had a smokefree room, but we could easily smell if someone else were smoking in the hotel. The beds are nice, you get new towels everyday, all in all a good stay.

The brochure images pertaining to this (hotel) gave no indication as to it`s location. At night if you were not accosted by the many ladies / rent boys of the night, you were wading knee deep through the remains of the fruit stalls left over / thrown away rotten produce. The rear of the hotel appeared to be used as a dumping ground and waste disposal facility.

Staff is unfriendly, they do not speak English. There is a rude old man with mustache at the reception (I am not joking!). You have to drag your suitcases on those long terrible stairs (see photo) to get to elevator. Outside are turkish markets on the street, garbage on the pavement and sex shops around! Room, bed and bathroom are tiny. The only good thing is that it is close to the center.

We chose this hotel primarily due to its proximity to the station, as we were arriving late in the evening and leaving early in the morning. The hotel is a 5 minute walk from the station and easy to find. The room was on the small side, but was plenty enough for us for one night, it was clean and had an opening window, and it was pretty quiet for most of the night. From some of the reviews on here you'd think that this was down some sketchy deserted alleyway, instead it is on one of the main streets, which was busy with all kinds of people at 10pm on a Saturday night. Yes, there were a number of sex workers in doorways along the street, but if you're not interested in what they're selling, they won't pay you any attention. As a woman I didn't feel threatened or unsafe whilst walking down the road, although as in any big city, it's probably best not to loiter around on the streets at night for a long time. We saw the odd police car patrolling around (as in any big city), and so felt fairly safe. We managed to find a great pizza place on the square nearby, with wonderful friendly staff, and the staff at the hotel were pleasant and friendly too. Overall the location is convenient, the area not as bad as some make out, and we would stay here again if we had another stopover in Hamburg. The only gripe was that the WiFi didn't appear to be free, we didn't investigate this further though, so it may have been a case that vouchers were available from reception or something. There were also 2 flights of stairs up to reception, so this may be an issue for those with mobility problems.

Poor neighbourhood with drug dealers and prostitutes, old and dirty hotel. The road looks like a suk, it seems not to be in Germany. The breakfast is poor and not even fresh food. Internet connection is poor, I had to ask for codes three times.

We chose this hotel because of its proximity to the Hamburg Central Station. In that sense it was perfect, we walked almost to everywhere and took U-Bahns or S-Bahn whenever we wanted. But the street Steindamm on which the hotel is located and Hansa Platz which is just behind the hotel are not the places one might to spend to much time around. On both of the mornings we woke up to "Housekeeping!" yell of the staff. If you want to sleep longer you should consider hanging the "Do not disturb" sign before going to bed. Overall, the price is more than it should be.

Steindamm 19 Hamburg HH

Hotel highlights

  • Walking distance to Hamburger Kunsthalle and Moenckebergstrasse
  • Free WiFi in rooms and public areas
  • Concierge services
  • 24-hour front desk

Located in Saint Georg, Hotel Lumen am Hauptbahnhof is a leisurely stroll from popular sights such as Hamburger Kunsthalle and Moenckebergstrasse. This 38-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, concierge services, and express check-out. Located centrally in Hamburg, it's also close to Hamburg City Hall and St. Michaelis Church.


Buffet breakfast is offered for a fee each morning from 7 AM to 10 AM. Satisfy your hunger from the comfort of your room with room service.


Hotel Lumen am Hauptbahnhof's 38 air-conditioned rooms provide free newspapers and desks. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers.

Property features

At Hotel Lumen am Hauptbahnhof, guests have access to free WiFi in public areas, a meeting room, and express check-out. Self parking is offered for EUR 12.00 per night. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. This hotel also has free newspapers.

Room options

Single Room

Twin 1 | Sleeps 1

Twin Room, 2 Twin Beds

Twin 2 | Sleeps 3

Triple Room, 3 Twin Beds

Twin 3 | Sleeps 3

Quadruple Room

Twin 4 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

29% of guests recommend this hotel

Total of 107 reviews