Best Western Hotel Hamburg International3.5 out of 5.0
Recent guest reviews
To be honest I do not normally write my opinions but in this case I felt that I had to. Hotel was correct, meaning that the room was nice and clean but I would not have expected less paying 124 € per night for a double room of single use. Our flight connection in Dusseldorf was cancelled so we paid a call to the hotel informing them that we would arrive around 22:30. The answer of the receptionist was “Very well but I will cancel the room at 23:00”. I tried to explain that the reason why I was phoning here was because we had suffered a flight cancellation due to Air Berlin’s strike and this is the reason why we were arriving later than expected. Here answer was again “Very well but I will cancel the room at 23:00”. No way to convince her. We arrived in Hamburg and the GPS showed that we were going to arrive to the hotel at 23:05. Therefore we paid a new phone call to the hotel and the same lady answer was unforgettable… “You will call me in 5 minutes and let me know that now you arrive at 0:00”. Travelling is not always easy and with this disposition even less. Guarantee the reservations the way you want but do not leave the people that have had a really eventful trip in the street in the middle of the night!
If I would come to Hamburg again this would be my hotel of choice. Clean, quiet. Excellent service. Good value. Delicious breakfast buffet. Attentitive staff. Bathrom is a bit small for a big person, but functional. Close to subway.
Stayed for 2 nights start of december 16. Hotel is a few mins walk from the city centre alongside a mian road not far from the main station. city is nice and alot to do there at day or night. we got the train from the airport which was only 3 euros or so. and took about 25mins. xmas markets are good but i'd recommend going to the DOM for a night as that has much better nightlife & a bit more of an adult xmas market. food and drink is about the same cost as in the UK.
Although expensive I consider it was a good deal for Hamburg in the Christmas period. The breakfast was expensive and not included. The bedroom was big, clean and confortable. Near the underground we reached the centre very quickly. Poor wifi.
Breakfast not included in price. No air-conditioning. Rooms very clean, with comfortable bathroom and bed. Parking spaces available which was great. The staff are all very nice and the employees at Reception desk are very helpful and most importantly speak English which is not so common in Hamburg. The hotel is situated in the outskirts but still close to the centre by car. There are certain times when the road is very busy but at night it is very quiet.
The hotel staff was nice, the restaurant nice , but the layout was odd. You walk into the lobby, all appears to be okay , then you have to go outside to get your room, in a courtyard. It put me inmind of a drive up motel.
The hotel gave us all we needed. The railway line is conveniently nearby and that brings you to Hamburg central without any inconvenience. The staff at the hotel were great. The room was just what we needed for the one night stay.
We stayed here on two occasions , the first time before visiting Berlin for 3 days and then coming back. First, young lady checked us in, with lots info and excellent friendly manner, later In the restaurant we met an Indian lady who was again excellent . On our returned we were met with a very warm welcome and jokes as if we were part of the family. We maybe shouldn't mention names but Thank you Sandra and staff. Hotel was in a very nice location, and we were pleased with every thing. July 13th 2016 Pete and Ann
The hotel is a bit far from the centre, but it has good connection by metro (direct line to Rathaus). It is a bit old. The staff is helpful, the bar-tender in the bar is a bit lofty but it is bearable. The restaurant is good with good food. The rooms definitely need renovation, though they are comfortable and internet access is provided. They could upgrade the experience if they want to keep customers.
The hotel is very outdated. The rooms were like a sauna. I had to ask the front desk for a fan. For the price, it's a rip-off. This was a one hundred and fifty euro hotel that should be more like sixty a night. That would still be high. The bright spot is they have an amazing staff. I can't say enough nice things about them. They knew the sites in Hamburg and helped point us in the right direction. The front desk was amazing with my children. Overall, over priced.
- Free WiFi in rooms and public areas
- Onsite dining
- Concierge services
- 24-hour front desk
Located in Hamm, Best Western Hotel Hamburg International is within a few miles (5 km) of popular sights such as Hamburger Kunsthalle and Moenckebergstrasse. This 113-room, 3.5-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. It's also close to Hamburg City Hall and Blohms Park.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.
All 113 rooms provide coffee makers, free bottled water, and desks. Guests can enjoy cable TV and stay connected with free WiFi. Hair dryers are also available.
Best Western Hotel Hamburg International features free WiFi in public areas, conference space, and a computer station. Self parking is offered for EUR 10 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free newspapers and a porter/bellhop.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 261 reviews