Best Western Hotel Hamburg International3.5 out of 5.0
Recent guest reviews
A smart , modern and very clean hotel that lies to the east of the city. We found the staff to be friendly , welcoming and helpful. Our room was comfortable and contained all usual the refinements you would expect from a Best Western. The en-suite was excellent and the beds gave a goo nights sleep. The only downside for us was the location. If you are travelling from the airport by taxi or shuttle bus then there is no problem. If not then you have to get the train to Hasslebrook then take on a walk for twenty minutes for the rest of the way. That said once you are book in getting to the centre of the old city is easy as there is an underground station opposite . The train from there can get you to within a few hundred metres of the Rathaus. And from there you can walk down to the dock side, which is well worth seeing. If we ever decide to return to Hamburg we would be happy to stay at this hotel again as the price represented good value for money.
Hotel is clean, but old and tired. Rooms have no air conditioning, no safe, no fridge, no iron or ironing board, WiFi is not secure, no effective double glazing. You pay for room up front - nobody does that anymore. Very noisy at back end next to gym. Had to move rooms - no assistance offered. When I suggested that if I couldn’t move room I would have to move hotels and ask for money back they went on attack - not hotels fault, no money back! New room, although clean, smelled - old smoking room and the smell is ingrained in fixtures and fittings. Needs gutting and bringing into the 21st century
To be honest I do not normally write my opinions but in this case I felt that I had to. Hotel was correct, meaning that the room was nice and clean but I would not have expected less paying 124 € per night for a double room of single use. Our flight connection in Dusseldorf was cancelled so we paid a call to the hotel informing them that we would arrive around 22:30. The answer of the receptionist was “Very well but I will cancel the room at 23:00”. I tried to explain that the reason why I was phoning here was because we had suffered a flight cancellation due to Air Berlin’s strike and this is the reason why we were arriving later than expected. Here answer was again “Very well but I will cancel the room at 23:00”. No way to convince her. We arrived in Hamburg and the GPS showed that we were going to arrive to the hotel at 23:05. Therefore we paid a new phone call to the hotel and the same lady answer was unforgettable… “You will call me in 5 minutes and let me know that now you arrive at 0:00”. Travelling is not always easy and with this disposition even less. Guarantee the reservations the way you want but do not leave the people that have had a really eventful trip in the street in the middle of the night!
If I would come to Hamburg again this would be my hotel of choice. Clean, quiet. Excellent service. Good value. Delicious breakfast buffet. Attentitive staff. Bathrom is a bit small for a big person, but functional. Close to subway.
Stayed for 2 nights start of december 16. Hotel is a few mins walk from the city centre alongside a mian road not far from the main station. city is nice and alot to do there at day or night. we got the train from the airport which was only 3 euros or so. and took about 25mins. xmas markets are good but i'd recommend going to the DOM for a night as that has much better nightlife & a bit more of an adult xmas market. food and drink is about the same cost as in the UK.
Although expensive I consider it was a good deal for Hamburg in the Christmas period. The breakfast was expensive and not included. The bedroom was big, clean and confortable. Near the underground we reached the centre very quickly. Poor wifi.
Breakfast not included in price. No air-conditioning. Rooms very clean, with comfortable bathroom and bed. Parking spaces available which was great. The staff are all very nice and the employees at Reception desk are very helpful and most importantly speak English which is not so common in Hamburg. The hotel is situated in the outskirts but still close to the centre by car. There are certain times when the road is very busy but at night it is very quiet.
The hotel staff was nice, the restaurant nice , but the layout was odd. You walk into the lobby, all appears to be okay , then you have to go outside to get your room, in a courtyard. It put me inmind of a drive up motel.
The hotel gave us all we needed. The railway line is conveniently nearby and that brings you to Hamburg central without any inconvenience. The staff at the hotel were great. The room was just what we needed for the one night stay.
We stayed here on two occasions , the first time before visiting Berlin for 3 days and then coming back. First, young lady checked us in, with lots info and excellent friendly manner, later In the restaurant we met an Indian lady who was again excellent . On our returned we were met with a very warm welcome and jokes as if we were part of the family. We maybe shouldn't mention names but Thank you Sandra and staff. Hotel was in a very nice location, and we were pleased with every thing. July 13th 2016 Pete and Ann
- Free WiFi in rooms and public areas
- Onsite dining
- Concierge services
- 24-hour front desk
Located in Hamburg-Mitte, Best Western Hotel Hamburg International is within a few miles (5 km) of popular sights such as Hamburger Kunsthalle and Moenckebergstrasse. This 113-room, 3.5-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. It's also close to Hamburg City Hall and Mundsburg Center.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.
All 113 rooms provide coffee makers, free bottled water, and desks. Guests can enjoy cable TV and stay connected with free WiFi. Hair dryers are also available.
Best Western Hotel Hamburg International features free WiFi in public areas, conference space, and a computer station. Self parking is offered for EUR 10 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free newspapers and a porter/bellhop.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 271 reviews