Best Western Hotel Hamburg International3.5 out of 5.0
Recent guest reviews
Stayed for 2 nights start of december 16. Hotel is a few mins walk from the city centre alongside a mian road not far from the main station. city is nice and alot to do there at day or night. we got the train from the airport which was only 3 euros or so. and took about 25mins. xmas markets are good but i'd recommend going to the DOM for a night as that has much better nightlife & a bit more of an adult xmas market. food and drink is about the same cost as in the UK.
Although expensive I consider it was a good deal for Hamburg in the Christmas period. The breakfast was expensive and not included. The bedroom was big, clean and confortable. Near the underground we reached the centre very quickly. Poor wifi.
Breakfast not included in price. No air-conditioning. Rooms very clean, with comfortable bathroom and bed. Parking spaces available which was great. The staff are all very nice and the employees at Reception desk are very helpful and most importantly speak English which is not so common in Hamburg. The hotel is situated in the outskirts but still close to the centre by car. There are certain times when the road is very busy but at night it is very quiet.
The hotel staff was nice, the restaurant nice , but the layout was odd. You walk into the lobby, all appears to be okay , then you have to go outside to get your room, in a courtyard. It put me inmind of a drive up motel.
The hotel gave us all we needed. The railway line is conveniently nearby and that brings you to Hamburg central without any inconvenience. The staff at the hotel were great. The room was just what we needed for the one night stay.
We stayed here on two occasions , the first time before visiting Berlin for 3 days and then coming back. First, young lady checked us in, with lots info and excellent friendly manner, later In the restaurant we met an Indian lady who was again excellent . On our returned we were met with a very warm welcome and jokes as if we were part of the family. We maybe shouldn't mention names but Thank you Sandra and staff. Hotel was in a very nice location, and we were pleased with every thing. July 13th 2016 Pete and Ann
The hotel is a bit far from the centre, but it has good connection by metro (direct line to Rathaus). It is a bit old. The staff is helpful, the bar-tender in the bar is a bit lofty but it is bearable. The restaurant is good with good food. The rooms definitely need renovation, though they are comfortable and internet access is provided. They could upgrade the experience if they want to keep customers.
The hotel is very outdated. The rooms were like a sauna. I had to ask the front desk for a fan. For the price, it's a rip-off. This was a one hundred and fifty euro hotel that should be more like sixty a night. That would still be high. The bright spot is they have an amazing staff. I can't say enough nice things about them. They knew the sites in Hamburg and helped point us in the right direction. The front desk was amazing with my children. Overall, over priced.
When arriving on a rather hot sunday afternoon, the building already promised at first sight some unease in the stomach, which grew during the checkin process. The guy at the reception was not really familiar with German language and not very helpful in explaining, that the bar and restaurant are closed and if we wanted cold refreshment, we should walk to the end of the floor for the vending machine. The room itself proofed the first impression. Furniture absolutely worn out, no safe, no fridge and no aircon, temperatures in the room estimated at 28°C. The only 'highlight' was the bathroom, which was obviously modernized recently - however it was so small, that only one person just could stand in front of the sink. Cleanliness was ok, breakfast also. Views from the window into the noisy backyard - because of the high temperatures we had to keep the window open all night and the noise in the early morning threw us out of bed rather quickly. Disgusting is the fact, that whenever we used the main entrance of the hotel, we had to walk through a stinking cloud of tobacco smoke - the smokers yard was just besides the entrance door and frequently used...
The hotel was rather below average compared with other Best Western hotels. The rooms are located around a back yard and it had the atmosphere of a motel. Two rooms had one entrance and it was quite noisy.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 254 reviews