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Starcity Halong Bay Hotel

3.5 star property
Hotel in Ha Long with free breakfast and a 24-hour front desk

Choose dates to view prices

Photo gallery for Starcity Halong Bay Hotel

Front of property - evening/night
Superior Twin Room, 2 Twin Beds | Minibar, in-room safe, blackout drapes, free cribs/infant beds
Outdoor pool
Lobby sitting area
Interior entrance

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • Parking included
  • Room service
  • 24/7 front desk

Explore the area

Map
Ha Long Street, Bai Chay Ward, Ha Long, City, Ha Long, Quang Ninh (province), 200000
  • Bai Chay Beach
    ‪8 min walk‬
  • Dragon Park
    ‪13 min walk‬
  • Ha Long International Cruise Port
    ‪2 min drive‬
  • Haiphong (HPH-Cat Bi)
    ‪38 min drive‬

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Room options

View all photos for Deluxe Room, 1 King Bed, Bay View

Deluxe Room, 1 King Bed, Bay View | Minibar, in-room safe, blackout drapes, free cribs/infant beds

Deluxe Room, 1 King Bed, Bay View

  • Bay view
  • 323 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room, 2 Twin Beds

Room amenity

Superior Twin Room, 2 Twin Beds

  • Mountain view
  • 301 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Suite

Executive Suite | Room amenity

Executive Suite

  • Mountain view
  • 624 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Twin Room, 2 Twin Beds, Bay View

Room amenity

Deluxe Twin Room, 2 Twin Beds, Bay View

  • Bay view
  • 323 sq ft
  • Sleeps 4
  • 2 Twin Beds

About the neighborhood

Ha Long

Located in Bai Chay within a 5-minute walk of Sun Square, Starcity Halong Bay Hotel is within a 15-minute stroll of Bai Chay Beach. This 152-room, 3.5-star hotel has an outdoor pool along with free in-room WiFi and free self parking.

What's nearby

  • Sun Square - 1 min walk - 0.0 miles
  • Bai Chay Beach - 8 min walk - 0.5 miles
  • Dragon Park - 13 min walk - 0.7 miles
  • Ha Long International Cruise Port - 2 min drive - 1.4 miles
  • Ha Long Night Market - 4 min drive - 2.1 miles

Getting around

  • Ga Ha Long Station - 11 min drive
  • Haiphong (HPH-Cat Bi) - 45 min drive

Restaurants

  • ‪Papa‘s BBQ - ‬4 min walk
  • ‪Cong Ca Phe - ‬6 min walk
  • ‪Novotel Lobby Bar - ‬2 min walk
  • ‪Công Viên Hoàng Gia - Royal Amusement Park - ‬2 min walk
  • ‪Nha Hang Vietnam - ‬6 min walk

About this property

Starcity Halong Bay Hotel

Hotel in Ha Long with free breakfast and a 24-hour front desk
Starcity Halong Bay Hotel features an outdoor pool, a children's pool, and meeting rooms. If you plan to drive, free parking is available. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include a business center, a computer station, and a terrace.
Guests can stay connected with free WiFi. Other amenities include minibars, electric kettles, and safes. Housekeeping is not available.
An outdoor pool and a children's pool are on site.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Givral Restaurant
  • Paradise Restaurant
  • Star Bar

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • No housekeeping service
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 11 floors

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Travelers who are not citizens of Vietnam are required to present a passport at check-in.

Access methods

Staffed front desk

Children and extra beds

  • One child 4 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM—-midnight
  • Check-out: noon
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

Starcity Halong Bay
Starcity Halong Bay Hotel
Starcity Halong Bay
Hotel Starcity Halong Bay Hotel Ha Long
Ha Long Starcity Halong Bay Hotel Hotel
Hotel Starcity Halong Bay Hotel
Starcity Halong Bay Hotel Ha Long
Starcity Hotel
Starcity
Aloha Ha Long Hotel
Starcity Halong Hotel Ha Long
Starcity Halong Bay Hotel Hotel
Starcity Halong Bay Hotel Ha Long
Starcity Halong Bay Hotel Hotel Ha Long

Frequently asked questions

Are free cancellation options available at Starcity Halong Bay Hotel?

Starcity Halong Bay Hotel offers free cancellation on select room rates. To learn more, review the cancellation policy on our site.

What's there to see around Starcity Halong Bay Hotel?

This hotel is situated in Bai Chay within a 10-minute walk of Bai Chay Beach and Sun Square. You'll also find Queen Cable Car Ocean Terminal and Bai Chay Market less than a mile away.

Will I be able to park at Starcity Halong Bay Hotel?

Yes, self parking is offered for free at the hotel.

Does Starcity Halong Bay Hotel feature a casino at the property?

No, Starcity Halong Bay Hotel doesn't have a casino.

Is there an indoor pool at Starcity Halong Bay Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Starcity Halong Bay Hotel?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Starcity Halong Bay Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Starcity Halong Bay Hotel have a restaurant that serves breakfast?

Yes, Starcity Halong Bay Hotel serves free buffet breakfast at Givral Restaurant each morning.

Does Starcity Halong Bay Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Starcity Halong Bay Hotel?

The closest major airport to Starcity Halong Bay Hotel is Haiphong (HPH-Cat Bi), which is 26.7 mi away (45 minutes by car). Another top airport is Van Don Intl. Airport (VDO), which is around 26.8 mi away.

Can I book a room with a balcony at Starcity Halong Bay Hotel?

No, you won't find guestrooms with balconies at Starcity Halong Bay Hotel.

Starcity Halong Bay Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 2 out of 25 reviews
Rating 8 - Good. 7 out of 25 reviews
Rating 6 - Okay. 12 out of 25 reviews
Rating 4 - Poor. 4 out of 25 reviews
Rating 2 - Terrible. 0 out of 25 reviews

7.6/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Tomasz

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is old with outdated bathroom with a disgusting & moldy shower curtain. Bed and pillow very firm - felt like sleeping on a floor. Receptionists are friendly, but barely speak English, which caused some issues with our airport transportation booking.

6/10 Okay

Max

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Misleading

Pros: Beautiful spacious rooms with king size beds. Cons: Hotel advertised that they had a spa and fitness facility. Their staff old me it was closed When I asked where it was. When I looked for it and couldn't find it they then told informed me they didn't have one.... very dissapointing. Location is terrible, surrounded by a shanty ghetto.

4/10 Poor

Gianni, Vina del Mar, Chile

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Not much to do

I book the hotel since there was a SPA and a pool, well none of them where working [Don't know if Hotels.com or hotel not showing the right information] I went in low season and really there is no need to stay in Halong Bay, I would recommend to take a tour from Hanoi [day trip, 1 night or 2 in the Boats]. There is no much to do and the closer airport is 2-3 hrs away [around 50-60 USD] Definitely I recommend the Halong bay experience in the ocean, but in the city not much to do

8/10 Good

b.bowker, catba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

not much here

staff were excellent and the rooms and restaurant were great but halong itself is very dull with absolutely nothing to see or do.

6/10 Okay

Jojo260, Vietnam

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Poor service

The service was not great. With a couple of incidents making this hotel the worse one we stayed in during our trip x

6/10 Okay

mmxxii, SLC, UT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

not bad but stop acting 5 star

hotel is not as big a deal from the main road and "beach" as others said. the hotel was good, the pool is an after thought that is in fact out front/side of hotel but we enjoyed it very much. maybe just because we are experienced travellers and and are grateful when we have things like a pool and an excellent view from what you paid (not allowed to say how much but it was great) The people in Halong area were not at all nice and I would not go back to the area at all. wish I had just been happy seeing pics of it for all the hassle getting there and back (not an easy ride there on shared mini-bus)

10/10 Excellent

Rosie Lee, Coventry, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic!

Really great stay! Room a lot bigger than we thought! Service was great! Rooms cleaned daily, bath robes, slippers etc. Surrounding area has everything you need at all different price ranges. Night market and beach are less than a minute walk from hotel and there are plenty of tour places around with the boat port (where the bay tours lead from) is within walking distance too. Definitely recomend!

8/10 Good

Vin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay at Starcity

Hotel location was great but not beside of the main road. Need to walk in around 5 mins and walking distance to Halong night market. Service was excelent and friendly staff.

8/10 Good

Andy, Thailand-Germany

Liked: Cleanliness, staff & service, room comfort

Friendly Hotel, good for one night

Starcity shares the problem of the whole region: Nobody will stay there longer than two nights - people visit Halong Bay on boat cruise (1 or two nights) and have one overnight stay before or after the cruise. Starcity is nice and rather well located, as a taxi can bring you anywhere you like. Breakfast was ok, but not very western, as they accomodate 95% Chinese and other Aseans. But a backpacker can easily survive - rooms are big enough, the view is ok (if the weather is on your side), staff is friendly (but speaks no English) and the restaurant in the hotel and all restaurants around the hotel are good and cheap. Starcity has got the charme of the seventies, but this common to almost all hotels in the area. Tourism industry has changed the flair over the years. Finally, we can recommend it and would come back.

6/10 Okay

Chen, Singapore

Location is alright only

Hotel is in a small road with piece of empty land in front of it. Still relatively close to night market. Pool pictures on website are so deceiving, its a standalone outdoor pool by the side of the carpark. Breakfast is acceptable. Hotel mainly catered for tour groups.

8/10 Good

Jin ho, spore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location

overall good stay no complain

6/10 Okay

john, glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great view

overall good hotel with a very limited restaurant menu.very helpful staff

6/10 Okay

ds999, margate, kent. uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

wonderful value, comfortable hotel - great views

great value for money. up a hill about 200 yards from seafront and a one dollar taxi/mc taxi ride to public jetty with junks to see halong bay. great views from rooms with sea views on upper floors. comfy room, good a/c, clean with big comfortable bed and full size bath in bathroom. fridge with reasonably priced beers etc. great brekky with local and western items including omlette chef! reception staff very helpful, nothing too much trouble - even called united airlines office in vietnam for me - thoroughly recommend

4/10 Poor

Elias

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

øv oplevelse i bund og grund.

Det var under al kritik. Absolut ikke som annonceret, damen i receptionen forsøgte at score ekstra penge ved at give misvisende informationer omkring priser ved ekstra overnatning. Byggelarm hele døgnet, og dårlig morgenmad. Hotellet har så også skiftet navn midt i det hele, således at det hedder aloha hotel istedet for Starcity hotel. Der var ikke baby seng som annonceret på hjemmeside, der var ikke babystol ved morgenmaden. Morgenmaden var mangelfuld og kedelig. Kan ikke anbefale dette sted.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities
Fotos versprechen mehr als vorgefunden. Lage anders als im Beschrieb. Renovierungen über dem Zimmer. Keine Informationen im Zimmer über Zeiten und Angebote (Frühstück, Spa etc.) Freundliches Personal.
Stayed 1 night in Oct 2019

10/10 Excellent

duck jae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Mai

Cam thay khong duoc thoai mai
Stayed 1 night in Mar 2018

6/10 Okay

Hyuckjin, Korea

Disliked: Room comfort

불만족

별도였음. 위치 및 주변 환경이 매우 미흡. 다만 아침식사는 만족

6/10 Okay

Verified traveler

Liked: Staff & service

4/10 Poor

Paulina

Liked: Cleanliness
Disliked: Staff & service

8/10 Good

Jeong Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

M.A, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

微妙かな？

3泊しました。良かったのは朝食。ベトナムコーヒーは癖になる美味しさでした。ホテルスタッフもフレンドリーで、コンシェルジュ含めいろいろと相談に乗ってもらいました。良くなかったのは設備面。レストランは1階にしかないし、SPAも見当たりません。ランドリーサービスを利用しようと何度かコールしましたが、一度も出てもらえませんでした。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort

Nothing special but still good

The bed was like sleeping on a park bench.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Le personnel ne parle pas du tout anglais et est souvent incompétant ; on y perd sa patience et son temps. Sinon les chambres sont propres et agréables.