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City Bay Palace Hotel

3.0 star property

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Photo gallery for City Bay Palace Hotel

Breakfast, lunch and dinner served
View from property
Deluxe Double or Twin Room, City View | Minibar, in-room safe, desk, blackout drapes
Suite | Minibar, in-room safe, desk, blackout drapes
Interior entrance

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
156 Le Thanh Tong Str Bach Dang Ha Long, Quang Ninh, Ha Long, Quang Ninh, 00000
  • Place, Nha Tho Hon Gai Temple
    ‪2 min walk‬
  • Place, Long Tien Pagoda
    ‪3 min walk‬
  • Place, Halong Bay Marina
    ‪3 min walk‬
  • Airport, Haiphong (HPH-Cat Bi)
    ‪54 min drive‬

Room options

View all photos for Superior Double or Twin Room, Non Smoking, City View

Minibar, in-room safe, desk, blackout drapes

Superior Double or Twin Room, Non Smoking, City View

  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Double or Twin Room, City View

Deluxe Double or Twin Room, City View | Minibar, in-room safe, desk, blackout drapes

Deluxe Double or Twin Room, City View

  • City view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Triple Room

Deluxe Triple Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed
  • Free WiFi

View all photos for Executive Double Room

Executive Double Room | Minibar, in-room safe, desk, blackout drapes

Executive Double Room

  • City view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Suite

Suite | Minibar, in-room safe, desk, blackout drapes

Suite

  • City view
  • 516 sq ft
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room, Non Smoking, Ocean View

A hotel room with a large bed, a nightstand with a lamp, a small table with a phone and a menu, and a minibar.

Deluxe Room, Non Smoking, Ocean View

  • Ocean view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Ha Long

Located in Hon Gai, City Bay Palace Hotel is adjacent to Ha Long Bay and within a 5-minute walk of other popular sights like Halong Bay Marina. This 3-star hotel has 58 guestrooms and offers conveniences like free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Nha Tho Hon Gai Temple - 2 min walk - 0.1 miles
  • Long Tien Pagoda - 3 min walk - 0.2 miles
  • Halong Bay Marina - 3 min walk - 0.2 miles
  • Poem Mountain - 8 min walk - 0.5 miles
  • Quang Ninh Museum - 4 min drive - 1.2 miles

Getting around

  • Cai Lan Station - 14 min drive
  • Haiphong (HPH-Cat Bi) - 60 min drive

Restaurants

  • ‪Bia Ha Long Quan Hi Zai - ‬6 min walk
  • ‪Cateria - ‬3 min walk
  • ‪LOTTERIA - ‬8 min walk
  • ‪Phuc Long - ‬5 min walk
  • ‪Corner Coffee - ‬2 min walk

About this property

City Bay Palace Hotel

City Bay Palace Hotel features a gym, free WiFi in public areas, and a business center. You can take advantage of free parking, along with an airport shuttle (available on request) for VND 1700000 per vehicle one way. Helpful staff can provide dry cleaning/laundry services, concierge services, and luggage storage. Additional amenities include a meeting room, express check-in, and a terrace.
Guests can expect free WiFi and 32-inch LCD TVs. Bathrooms offer free toiletries, slippers, bidets, and bathrobes. Other standard amenities include minibars, coffee makers, and safes.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Front of property
Grand Fleuve Boutique
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  • Spa
  • Parking included
  • Free WiFi
9.6 out of 10, Exceptional, 53 reviews
$37 nightly
The price is $41
Jul 5 - Jul 6
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Free self parking on site

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
At check-in, guests must provide a negative PCR COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 72 hours prior to check-in
Information provided by the property may be translated using automated translation tools

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 4 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for VND 210000.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: VND 1700000 per vehicle (one way)
  • Rollaway bed fee: VND 210000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a fire extinguisher
  • Check-in: 2 PM—-10 PM
  • Check-out: noon
  • Minimum check-in age: 18
For convenient arrivals and departures, you can take advantage of the airport shuttle (available on request), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide a negative PCR COVID-19 test result.
  • The negative COVID-19 test result requirement applies to all guests aged 1 and up, and the test must have been administered no more than 72 hours prior to check-in.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

City Bay Palace
City Bay Palace Halong
City Bay Palace Hotel
City Bay Palace Hotel Halong
City Bay Palace Hotel Ha Long
City Bay Palace Ha Long
City Bay Palace
Hotel City Bay Palace Hotel Ha Long
Ha Long City Bay Palace Hotel Hotel
Hotel City Bay Palace Hotel
City Bay Palace Hotel Hotel
City Bay Palace Hotel Ha Long
City Bay Palace Hotel Hotel Ha Long

Frequently asked questions

Are free cancellation options available at City Bay Palace Hotel?

City Bay Palace Hotel provides free cancellation on some room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at City Bay Palace Hotel?

As of Jul 1, 2026, prices found for a 1-night stay for 2 adults at City Bay Palace Hotel on Jul 6, 2026 start from $30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to City Bay Palace Hotel?

This hotel is situated in Hon Gai, just steps from Ha Long Bay and Halong Bay Marina. You'll also find Quang Ninh Museum and Ha Long International Cruise Port within a short drive.

Will I be able to park at City Bay Palace Hotel?

Yes, self parking is offered for free at the hotel.

Does City Bay Palace Hotel have a casino on the premises?

No, City Bay Palace Hotel doesn't have a casino.

Is there an indoor pool at City Bay Palace Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about City Bay Palace Hotel?

Couples will appreciate amenities at this hotel, including a minibar and bathrobes in each guestroom, and some feature ocean view.

Does City Bay Palace Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does City Bay Palace Hotel have a restaurant that serves breakfast?

Yes, City Bay Palace Hotel serves free breakfast from its restaurant.

Does City Bay Palace Hotel allow pets to stay free of charge?

No, pets aren't allowed at City Bay Palace Hotel.

Does City Bay Palace Hotel have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from City Bay Palace Hotel?

The closest major airport to City Bay Palace Hotel is Haiphong (HPH-Cat Bi), which is about 24.6 mi away. Another top airport is Van Don Intl. Airport (VDO), which is around 24.6 mi away.

Can I book a room with a balcony at City Bay Palace Hotel?

No, there aren't any guestrooms with balconies at City Bay Palace Hotel.

City Bay Palace Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 42 out of 106 reviews
Rating 8 - Good. 43 out of 106 reviews
Rating 6 - Okay. 16 out of 106 reviews
Rating 4 - Poor. 1 out of 106 reviews
Rating 2 - Terrible. 4 out of 106 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

9.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best little secret in the area. Had the coldest air conditioning and the location was dead center everything i wanted to be next to.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Tram

Liked: Cleanliness, staff & service, property conditions & facilities
Staff so nice the rooms are clean
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel just old but very clean and good service
Stayed 1 night in Jan 2023
Verified

2/10 Terrible

Shaun William

Disliked: Staff & service, property conditions & facilities, room comfort

Noise all day and all night long

Noisiest hotel I have stayed in ever.Outdoor market nearby sets up at 4.45 every morning, people shouting, cars snd bikes constantly hooting horns.The 3rd night the market set up was 3am.The single glazed windows that have broken locks and do not close properly do help help the noise. Forget about the "Free Breakfast" fruit juice, limited fruit and eggs fried untill inedible with bread and butter served in a bleak cold restaurant. The noise is allday long.
Stayed 3 nights in Jan 2023
Verified

10/10 Excellent

shiruji43

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
すぐ横にハロン市場があり、イカのすり身の天ぷらチャームックが美味しかったです。
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Dayna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the hotel! they spoke great english. the room was so clean. the area was so convenient! would recommend two bed rooms if you want a larger room! We loved it!! would definitely recommend
Stayed 3 nights in May 2022
Verified

8/10 Good

Giang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sạch sẽ, tiện nghi và nhân viên rất thân thiện. Rất trung tâm Thành phố, ngay phía trước của chợ Hạ long, rất tiện di chuyển. Giá cả cực kỳ ổn. Nếu quay lại Hạ Long chắc chắn sẽ quay lại ks này.
Stayed 1 night in Dec 2021
Verified

8/10 Good

Palle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and friendly hotel

Friendly staff and a quiet place away from the vibrant city. Shuttle bus to the city centre.
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I stayed at during my Vietnam trip. My room is on the 9th floor and I have the best view of Ha Long Bay. The staff is extremely polite. The hotel is also close to Poem Mountain (Nui Bai Tho) and Ha Long Market. There’s a Circle K opened 24h right across from the hotel too.
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, spacious, good breakfast hotel. It's in front of a local market and shopping mall where you can buy foods. I like to stay in this hotel.
Stayed 3 nights in Jan 2020
Verified

10/10 Excellent

FREDDIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

over all very recommended

my stay is very comfortable location is very close to shopping and food store
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with great view of Ha Long Bay

My wife and I stayed in this hotel the night before our Ha Long Bay cruise and were pleasantly surprised by the nice view we had of the edge of Ha Long Bay. We were glad we chose this hotel. On our cruise we had, of course, great pictures of beautiful Ha Long Bay, but this hotel had the best pictures on land of Ha Long Bay. One group of mountains is very close to the area where this hotel is located in. Picture 45 of 136 here on Hotels.com shows a view from the 14th (top) floor terrace of City Bay Palace (next to their very small gym). The room was nice and clean, and we enjoyed their breakfast buffet. There is a nice park (5 to 10 minute walk) next to the sea that is worth checking out for some good pictures also. This location is about 10 km away from Tuan Chau Island where many of the cruises leave from, so we had to pay for a taxi ride to take us there the day of our cruise (250k vd). I decided I wanted to see Ha Long Bay for longer than just a day or 1 night, so we came from Hanoi a day early and felt glad we did.
Stayed 1 night in Jul 2019
Verified

6/10 Okay

NAMHO

가격대비 쾌적하고 좋았습니다.
Stayed 4 nights in Apr 2019
Verified

10/10 Excellent

PIRESKANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is in good condition & it is very near to Mount Poem. The staff are very nice & friendly. They help me to book a van for my journey to Hanoi with a reasonable price and it does save my time & money.
Stayed 1 night in Sep 2018
Verified

8/10 Good

ELISABETH

Liked: Staff & service, property conditions & facilities, room comfort

Klaxons

Environnement Très bruyant ++++++
Stayed 1 night in Feb 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall experience I would like to commend Mr Anh, Hotel Supervisor,
Stayed 5 nights in Jan 2019
Verified

6/10 Okay

Katrin

Liked: Cleanliness
Disliked: Staff & service

Helt ok, men ikke verdt pengene.

Ganske mye støy fra trafikken ute, kunne ikke ha vindu åpent. Rommet var ganske lite. Greit utvalg til frokost. Sentral beliggelse rett ved det store markedet. Ikke så fornøyd med at nøkkelkortene sluttet å virke lenge før utsjekk. De ringte fra resepsjonen i 11.15 tiden for å høre om jeg skulle sjekke ut, aldri opplevd noe slikt før, syns det var ufint.
Stayed 2 nights in Dec 2018
Verified

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fint hotell I en hel ny stad.Det byggs overallt.

Hotellet var helt ok. Enda naktdelen var att det lag ganska langt fran hamnen. Mycket billigt och det ingick frukost.Taxi fran hamnen till stan 10-15 dollar.
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Truls

Nice and Easy:)
Stayed 1 night in Nov 2018
Verified

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

JS Ha Long bay 2018

Staff were courteous. Service was completely Ye. Facility was good. Location was perfect especially if you’re on the 7th floor or higher. Enjoyable place to stay at. I rate the hotel 4.0.
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

Anderson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trip to Ha Long Bay

The best hotel in Ha Long Bay but one thing need to do is “ pillows + pillowcases “ were smelling so bad. Anyway highly recommend
Stayed 1 night in Sep 2018
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

lovely hotel.

I cannot praise the Hotel and staff any higher, it, and they were so helpful, a touch of class!
Stayed 1 night in Sep 2018
Verified

10/10 Excellent

henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra

Riktigt nära till bai tho annars finns de inget förutom pizza hat
Stayed 1 night in Aug 2018
Verified

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hyggelig og vennlig

Veldig hyggelig og hjelpsomme ansatte. Fin standard på rom og lobby, men beliggenheten oppleves skitten og grå.
Stayed 2 nights in Jul 2018
Verified

10/10 Excellent

Cesar Antonio

Liked: Cleanliness, property conditions & facilities, room comfort
Todo muy bien Un poco de problema Con el tema de conseguir taxi a través del hotel, pero al final se resolvió
Stayed 1 night in Jul 2018