- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Diners Club, MasterCard, and Visa.
- This hotel provides transfers from the airport and train station (fees may apply). To make arrangements, contact the property with arrival details 24 hours prior to arrival, using the phone number on your booking confirmation.
- Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
- No cribs or infant beds are available.
Sheraton Guangzhou Hotel
5.0 out of 5.0
90.0% based on 739 reviews
Recent guest reviews
I went to Guangzhou to attend the Canton fair. I booked at about 7 am upon the day of arrival and got a confirmation within 45 min with an upgrade to an executive suite. I arrived at about 11am and Sam checked me a huge executive suite on the 29th floor. The girls Helen and Stacy brought me fruits and Perrier. Ashin was the main man! Chief Concierge, he helped me with a local sim card, buyers badge and he even invited me for my cab ride to the airport on the day i checked out! Miss Hong was great at the Club lounge and they all left me a very nice personalized handwritten goodbye note for me on departure. I cannot praise this hotel enough. I can only inform you that i am a life time platinum holder and i have booked more than 1800+ nights the last 14 years. This was by far a top 3 stay of all the stays i have had. A perfect hotel with absolute top service and quality food/drinks. The only place to stay in Guangzhou!
This hotel is so good that I feel like home here. The stuff are very care and always looking to help. The concierge team, the 33 club team ( Rita, Jojo, helen ) and just everyone are doing the best to help the guests. The room is great, internet is fast and the location is the best in GuangZhou. Only point to improve is the food. Not enough variety in the happy hour, and the refill is too slow so sometimes the food trays just empty. But I will definitely come back again
The rooms are tastefully appointed, with a magnificent bathroom. The location couldn’t be better, with easy access to the Tee Mall (which is connected), and many other shopping centers in easy walking distance. The hotel staff are super friendly and professional. Housekeeping very good ! A very well run hotel.
The hotel has efficient, professional and courteous staff members. The bell men at the front door recognized me and welcomed me back each night after work. The front desk staff is also very efficient.
Sheraton Guangzhou is always my home away from home. After my few visits, each and every staff in the lounge is able address my name and all my needs with their utmost care, attention, detail, and best possible service. Beth, Claire, Carol, Daisy, Stephy, and Helen whom lead by Rita provide all the travelers the second home away from our own homes. Thank you for always being there for us and take care of us like your own family members. I am already looking forward to my next visit to Sheraton Guangzhou!
I stays here every years during Oct (Canton fair). It’s convenient because the hotel is next to T-Mall (large shopping mall) with many good restaurants inside. And also many shopping malls and restaurants opposite the hotel. The hotel provides variety choices of breakfast with good quality. The room is large and clean. I think I will be here again and again.
I frequented the Lobby Lounge, stone throw away from the sub-way. Paris, Stay and Damael (excuse me if I got the last name incorrect) were cordial, jovial and engaging. Service was perfect and I got my favorite Budweiser in the last visit, personally I feel left-out when the staffs aren’t engaging but Paris (Assistant Manager) especially opened up and extended hospitality truly through service, assistance and great conversation. Paris and her team-member even got me my favorite Chinese music ‘Wo Men Pu Yi Yang’ .... and wrote it for me, later I managed to download since I love the music (not being a Chinese, but I am trilled listening to it as the tone of the music is motivating). I wish you all the best, and I found them all classy, elegant and wonderful bunch of people. I will definitely visit the location without a wink!
The location is excellent. Subway is right next to the hotel, but try to avoid pick hours on line 3, really busy. Also the tiyu xilu station on line 3 which is the nearest is a bit unusual since it splits into two different directions be aware of it before you hop into the wrong train. The property is a bit old, but still nice and the staff was attentive. The breakfast was also fine. So nothing extraordinary but all in a decent standard. They bought my train ticket to HK, that was very convenient. They collect the money at my room and few hours later I had the ticket on my had, they charge 40 RMB, is way more than usual but very convenient.
I stayed there on March 2018. The hotel is located near MRT. There is a lot of shopping malls near the hotel, including huge underground Tianhe shopping plaza. I had requested for early checked-in at 12:00, because I arrived in Guangzhou at 7:00 and was very exhausted. The staffs did my best and gave me the room on 12:00. The room was good and spacious. The bed was perfectly firm and comfort. The pillow is perfect for my liking. The bathroom was in good shape and good quality. Almost all of the staffs were good at English. They can give a lot of useful advice for tourist. The service also good. The breakfast buffet was in good quality, with good taste.
Centrally located easy to reach from airport. Service is great and rooms are standard Sheraton quality. Liked the food and they also offer choices of vegetarian options as well. Friendly staff checks all the boxes of a business visit.
Hotel highlights
- Free WiFi in rooms and public areas
- Onsite dining
- Spa
- Outdoor pool
Located in Tianhe within a short walk of Tianhe Stadium, Sheraton Guangzhou Hotel is within a mile (2 km) of CITIC Plaza. This 445-room, 5-star hotel has 4 restaurants along with conveniences like a full-service spa and an outdoor pool. In central Guangzhou, the hotel is also close to Taikoo Hui and Guangzhou Opera House.
Dining
Enjoy dining at Sheraton Seafood Kitchen, one of 4 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.
Rooms
All of Sheraton Guangzhou Hotel's 445 rooms are soundproofed and have an array of amenities, including free minibar items, refrigerators, and coffee makers. 40-inch LCD TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Free newspapers, free bottled water, and safes are also available.
Property features
At Sheraton Guangzhou Hotel, guests enjoy a full-service spa, an outdoor pool, and a children's pool. There's limited parking, and an airport shuttle (available 24 hours) for CNY 780 per vehicle one-way. Front-desk staff can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour fitness center, a sauna, and an outdoor tennis court.
Reviews from Trip Advisor
90.0% of guests recommend this hotel
Total of 739 reviews
