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Hotel México Plaza Guanajuato

3.5 out of 5.0

Recent guest reviews

We stayed at the Hotel Suites Mexico Plaza on vacation. We booked two suites that included breakfast. When we checked into our room, the room was very dirty. There was hair on the chairs and it looked like it wasn't even cleaned. When we went to breakfast, there was nobody eating. We were told that some rooms included breakfast and some rooms did not include breakfast. The hotel staff told us that ours did not. We then asked if we could purchase breakfast and were told no and that it had to be done at the time of booking. We asked if we could talk to the manager and the front desk staff game us a comment card and told us to write it down and they would pass it on. They didn't care and had very poor customer service. Another reason we booked the hotel was due to the fact it had a fitness center. When we got there is was actually closed. For what we payed for the room, it was overpriced and poor customer service. I wouldn't recommend this location as there are better hotels in town.

My dad had some doubts when he heard the price and location of this hotel, but he was surprised as soon as we arrived there. This hotel welcomes you with a smiley staff and a lobby with a nice environment. The rooms are very spacious, very clean and comfortable. The decoration is very simple, but it has everything you need to have a comfortable stay. The fact that this is in a shopping plaza, makes it very easy to park and you can even buy supplies in the supermarket across. I loved the fact that the small living room with the fridge and microwave are in a separate room (it gives some privacy if you are travelling with a big family. It is not right next to downtown area, but it is very close. We had breakfast a la carte and it was delicious (the buffet looked good too). Honestly, I rather save the money that other "colonial", no parking, small hotels charge and go for this one, specially if you are gonna spend the day out visiting the city anyways

The room was clean and fairly spacious, and it was clean. The shower in the bathroom could use some tile cleaner, however. Also, the water didn't drain properly but not because the drain was slow--the drain seemed to be higher than the floor. There was only one chair in the room, in spite of being called a suite. There was a small fridge and a second sink, and two small bottles of water were provided daily. There was a tv in the room with lots of channels, however none in English. Breakfast was the same every day, but there was always fresh fruit and eggs made to order available. I did notice that they recycled silverware and napkins that appeared "unused," even if someone had eaten that setting... I had to ask for a hairdryer, and our room wasn't cleaned before 4:00 except for a day that I had requested maintenance because a towel bar fell down. There was a lot of noise at night--dogs barking, loud music from cars in the parking lot, "reverse" beeping from delivery trucks or buses, loud guests returning at all hours, kids running and playing in the halls, very strange creaking noises, and I swear that someone was walking with very heavy feet in the room above ours except we were on the top floor. The staff was OK--neither great not terrible. We walked to the historic district one day--not a pleasant walk, and it took us about 20-25 minutes.

The hotel its outside of downtown, take a UBER to centro the price it's to around $30 pesos !! It's a nice hotel but no a hotel boutique... Sorry ! The rooms are clean, the restaurant it's fine for the breakfast.. All you gays need to be more friendly! In general the hotel it's fine if you are looking for something nice, good, but not in downtown!! The hotels in centro are more expensive!! I'll return to this hotel !!

I visited with my wife and baby, my experience was not very good, we arrived at 1pm and they said the check-in was until 3 and no room can be assigned before (this never happend to me before) anyways we went out for lunch to wait until 3 and even after that we had to wait more because the room was not ready. We finally got the room and it did not have towels, we did not care much about it until the cleaning lady came to the room with the towels, my wife and baby were sleeping and she did not care to be as noisy as posible (even when I told her that they were sleeping), the restaurant was not exception, we had included the breakfast and when we went to take it the next day they seemed very unhappy with their jobs. In general we did not feel confortable since we did not find friendly personal there.

There is NO excuse for a hotel to stink. I am sorry but I could make up a hundred excuses to not feel robbed or cheated but the place simply smelled like sewage. No excuse. They should either fix it or bomb the whole place. A waste of money by any standard. Avoid it.

This hotel has zero atmosphere. It is in a sad parking lot with the only real action being a grocery store. I was with a group of 18. Some rooms faced the parking lot. I thought that would be bad but the only noise during the night was the howling wind. People with rooms on the other side had the misfortune to encounter a party going until about 3am with very loud music. The two meals we were served were very bad. The dinner included soup not as good as you get from a can. The guacamole was good, the rice ice cold and the meat pretty darn tough. Breakfast was just okay.

The hotel is clean, quiet and roomy, but it has a strange smell. The Hotel location is far from the town center. You can take bus outside the hotel to town center for 5 peso, or take a taxi for 40 peso. Because it is far from town, if we go to Guanajuato again, we prefer to stay in town center.

This hotel is not in Downtown Guanajuato, but the quality and size of the rooms make the $3 cab ride to Downtown, or the 30 minute walk, well worth it! We had two double rooms with two double beds each, and the rooms also had a really comfortable couch. The staff was super nice and helped us arrange a city tour that was about $10 per person! We had breakfast at the hotel restaurant, and while the portions were on the smaller side, the food was tasty. I will definitely stay here when I travel for Guanajuato again.

We've stayed in Guanajuato many times...so far this has been the best hotel! It is modern and away from all the noise, but yet close to most attractions...loved it! Breakfast was great and at night we would walk to an Oxxo store or that is just across from the hotel..ohh and it has a parking lot!

Carretera panorámica San Javier Guanajuato GTO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Fitness center

Hotel México Plaza Guanajuato places you within 2 miles (3 km) of popular sights like Juarez Theater and Union Garden. This 38-room, 3.5-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a fitness center. El Nopal Mine and Macrocenter I are also a short walk from this Guanajuato hotel.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Satisfy your hunger from the comfort of your room with room service. Start your day off with breakfast, available for a fee.


Rooms

Hotel México Plaza Guanajuato's 38 air-conditioned rooms provide free bottled water, ceiling fans, and safes. Guests can expect plasma TVs with cable channels, along with free WiFi and wired Internet. Hair dryers and phones are also standard.


Property features

Guests of Hotel México Plaza Guanajuato enjoy a fitness center, free WiFi in public areas, and a 24-hour business center. You can take advantage of free parking, along with an airport shuttle for a fee (available on request). Staff members are on hand to provide tour or ticket assistance and luggage storage. Additional amenities include a terrace and laundry facilities.

Room options

Suite Double-European Plan

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

66% of guests recommend this hotel

Total of 129 reviews