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Recent guest reviews

OLD HOTEL.SUPER DIRTY,NOTHING WORKS,BATHROOM ARE NUSTY...I CHANGED ROOMS 3 TIMES ...KEEP AWAY

It pretty nice and pretty confortable, the stuff was very nice

This hotel should not carry the Carlton name. Mattress was terrible and smelled of some really bad perfume. the towels and bedding were dirty,The carpet is worn and stained.we moved to 2 different room within the first 10 min unsuccessfully. We were desparate to get out of this place,so we try to get help from orbitz and the hotel wouldn't give us a refund. We did lose or money for 2 nights. DO NOT STAY HERE !

My family and I are having a wonderful stay here at the "Hotel Misión Guadalajara Carlton". This Hotel is under rated. The rooms are spacious, very clean and the beds are very comfortable. The location is great, close to Av Chapultepec Sur, the Americana district, Street Market, Centro Cultural and 15-20 minutes to the Punto Sao Paulo and other nice areas of Guadalajara. This hotel has all the Amenities such as free bottled water, free WiFi in all rooms, pool, hair salon, Laundry/Dry cleaning, Hair dryer & Iron in rooms, and Business Center, Conference space, Concierge services, Tours/ticket assistance, Bar/lounge, Restaurant, Free self parking and much more. The Breakfast Buffet is a must... great food and a wonderful friendly staff with great service. "Especially Alberto" he gave us such outstanding service and care. From his warm friendly greeting to his anticipating our every need. Alberto is always going out of his way for us. He makes you feel very special, however he is this way with all of the guests. We highly recommend the Hotel Misión Guadalajara Carlton and we will be back soon!!!

much too far from the historic center. If you have to walk back after dark, it's a bit deserted around there. On the plus side, the room was large, but my room had an adjoining room door along a wall and that allowed sounds to come through quite clearly, such as conversations or neighbours coming in late, etc. when I mentioned this at 2 pm one morning after being woken up, the front desk guy told me every single room in the hotel was like that. Also, you have to request a coffeemaker, it is not automatically placed in the room. I received one, along with a pack of decaf coffee, when I asked for regular coffee at the front desk they told me decaf is all they supply, yet the following day I got regular coffee. I was on the 11th floor yet I could hear lots of traffic noises. Oh, and check in was chaotic, huge numbers of people ( tour buses full) and only 2 people at the desk. I had lunch at the hotel restaurant and food was bland and ordinary; expensive for no good reason.

The staff was kind and very helpful, . The towels need some improvement.

Muy tranquilo y limpias las habitaciones. Lo que no me gusto fue el estacionamiento, dificil acceso y esta en pesimas condiciones.

La estadía en el hotel fue decepcionante porque las habitaciones aunque son muy espaciosas están en muy malas condiciones se percibe que no se les da mantenimiento como renovación de muebles y cortinas.

Ave Ninos Heroes 125 Guadalajara JAL

Hotel highlights

  • Close to Guadalajara Cathedral
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Downtown Guadalajara within a mile (2 km) of Guadalajara Cathedral, Hotel Misión Guadalajara is within 2 miles (3 km) of other popular sights such as Parque Agua Azul. This 3-star hotel has 207 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.


Dining

This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 8:00 AM to 10:00 AM.


Rooms

Hotel Misión Guadalajara's 207 air-conditioned rooms provide free local calls, free bottled water, and ironing boards. LED TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries.


Property features

At Hotel Misión Guadalajara, guests have access to an outdoor pool, free WiFi in public areas, and conference space. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a business center, express check-in, and express check-out.

Room options

Suite, 1 King Bed (Master)

1 King Bed | Sleeps 2

Room, 1 King Bed (Preferencial)

1 King Bed | Sleeps 2

Room, 2 Double Beds (Preferencial)

2 Double Beds | Sleeps 4

Room (Dog Friendly)

2 Double Beds | Sleeps 4

Guest reviews for Hotel Misión Guadalajara

Everyone (7) Family (3) Other (1) Friends (1)
4
Everyone

By on Jun 11, 2019

Review comment responded on Jul 3, 2019

Apreciamos la oportunidad recibida para atenderle durante su estancia, esperamos saludarle pronto Cordialmente Omar Rodriguez

1
Family

OLD HOTEL.SUPER DIRTY,NOTHING WORKS,BATHROOM ARE NUSTY...I CHANGED ROOMS 3 TIMES ...KEEP AWAY

By on May 22, 2019

Review comment responded on May 23, 2019

Dear Guest Thank you for the time it took to leave us your comments, first receive an apology as we regret your stay was not satisfactory due to the inconvenience we had, but rest assured that we will attend these areas of opportunity and that within our continuous improvement process we intend to provide quality services and facilities. We hope you will give us a second chance to receive him. Sincerely C. Omar Rodriguez General Manager Hotel Mision Guadalajara

5
Everyone

It pretty nice and pretty confortable, the stuff was very nice

By on Jan 12, 2019

Review comment responded on Feb 1, 2019

Estimado Huésped: Nos da mucho gusto recibir sus estrellas y saber que se ha quedado con una buena impresión de nuestros servicios e instalaciones. Cordialmente Ruben Rosales Gerente General Hotel Misión Guadalajara

4
Everyone

By on Sep 30, 2018

1

please stay away from this hotel

Everyone

This hotel should not carry the Carlton name. Mattress was terrible and smelled of some really bad perfume. the towels and bedding were dirty,The carpet is worn and stained.we moved to 2 different room within the first 10 min unsuccessfully. We were desparate to get out of this place,so we try to get help from orbitz and the hotel wouldn't give us a refund. We did lose or money for 2 nights. DO NOT STAY HERE !

By on Mar 6, 2017

5

“friendly hotel with great service"

Everyone

My family and I are having a wonderful stay here at the "Hotel Misión Guadalajara Carlton". This Hotel is under rated. The rooms are spacious, very clean and the beds are very comfortable. The location is great, close to Av Chapultepec Sur, the Americana district, Street Market, Centro Cultural and 15-20 minutes to the Punto Sao Paulo and other nice areas of Guadalajara. This hotel has all the Amenities such as free bottled water, free WiFi in all rooms, pool, hair salon, Laundry/Dry cleaning, Hair dryer & Iron in rooms, and Business Center, Conference space, Concierge services, Tours/ticket assistance, Bar/lounge, Restaurant, Free self parking and much more. The Breakfast Buffet is a must... great food and a wonderful friendly staff with great service. "Especially Alberto" he gave us such outstanding service and care. From his warm friendly greeting to his anticipating our every need. Alberto is always going out of his way for us. He makes you feel very special, however he is this way with all of the guests. We highly recommend the Hotel Misión Guadalajara Carlton and we will be back soon!!!

By , from Mazatlan on Nov 24, 2016

4
Everyone

By , from p on Nov 2, 2016

Review comment responded on Nov 23, 2016

Dear Guest we are very sorry for the incident that happened to us, we inform you that they have already taken the necessary measures to improve this situation, hoping to have the pleasure of being able to assist you again in this your home Hotel Mision Guadalajara. Cordially Ruben Rosales General Manager Hotel Mision Gudalajara

2

too far away from historic center

Other

much too far from the historic center. If you have to walk back after dark, it's a bit deserted around there. On the plus side, the room was large, but my room had an adjoining room door along a wall and that allowed sounds to come through quite clearly, such as conversations or neighbours coming in late, etc. when I mentioned this at 2 pm one morning after being woken up, the front desk guy told me every single room in the hotel was like that. Also, you have to request a coffeemaker, it is not automatically placed in the room. I received one, along with a pack of decaf coffee, when I asked for regular coffee at the front desk they told me decaf is all they supply, yet the following day I got regular coffee. I was on the 11th floor yet I could hear lots of traffic noises. Oh, and check in was chaotic, huge numbers of people ( tour buses full) and only 2 people at the desk. I had lunch at the hotel restaurant and food was bland and ordinary; expensive for no good reason.

By on Nov 24, 2014

3

birthday getaway

Friends

The staff was kind and very helpful, . The towels need some improvement.

By on Jul 31, 2014

5
Family Family with small children Family

Muy tranquilo y limpias las habitaciones. Lo que no me gusto fue el estacionamiento, dificil acceso y esta en pesimas condiciones.

By on Jun 24, 2019

Review comment responded on Jul 6, 2019

Muchas gracias por sus comentarios, debemos trabajar en el estacionamiento usted tiene mucha razón y asi lo haremos. Saludos Cordiales Omar Rodriguez

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