Best Western Plus Gran Hotel Centro Historico2.5 out of 5.0
Recent guest reviews
Hi, i would like to recomend visit Tequila in Jalisco. You can enjoy different attractions, such as the Tequila tour, which shows how this drink is made, its origins, explore the factories that create it and admire the landscape agavero declared a natural heritage of humanity by UNESCO. Tour of the typical villages of Amatitan, Arenal, Tequila Jalisco. Visit agave fields and places that have become famous all over the world
Sorry but the experience was awful PRO ..... none Yes the Concierge and Valet Parking Service as well as the people at Checkout CONS Mold on the Toilet They refuse to give an extra Key until you Fight Seems to be used as a "One Night Stand Hotel" (Hotel de Paso) tooo Noisy AC Not Working
Amazing to Believe that one Multinational Chain Hotel have one like this The Room features needs an urgent renovation AC, Furniture, Bathroom revamp (with mold on the tiles). Attitude at the front desk (they became Angry when I request a 2nd key!!!!! Funny)
Me and my mother stayed here for a week and we're recommend by one of our family members that this hotel was great. WRONG!!! They tried to make us pay for a shower towel bar that was already loose and they claimed that we broke it. We ended up paying the bill, last time we stay at this hotel. Go somewhere else. :(
A last minute booking got us a great value room price, plus breakfast, in a part of town handy for the main sights. Neither scenic nor plush, the Best Western was adequately comfortable, clean and convenient - also close to the starting point for the great value Hop on-Hop off bus tour that usefully takes you to the wonderful Tlaquepaque and Tonalá market districts. It wasn't, as we discovered, quite so handy for good restaurants within walking distance of an evening, but the reception staff could not have been more helpful in their advice and directions to the best places. In fact, if rating this hotel by its staff alone, we'd give full marks. Even the rather vague bartender in the rooftop Sky Bar (ridiculously underused) who had no drinks to offer except beer or vodka (no mixers) did his best to assist, with limited resources. Ditto the truly delightful 'behind the scenes' kitchen lady at breakfast, whose name I wish we'd got, to thank her properly. Breakfast at busy times can feel like an acid house rave in a transport cafe: on our first morning we coincided with a Mexican coach party, with noise at top volume, no bread or coffee in sight, nowhere to sit, and none of the uniformed staff free to help. The kitchen lady had popped out to clear plates but, as soon as she deduced we were bemused foreigners, she took us under her wing and looked after us from start to finish, keen to tell us all about her native city and to hear about our travels. Of course it helped speaking Spanish, but it was the most wonderful welcome to a great place, and remains our brightest memory of a good stay.
Clean rooms. This used to be a different hotel before. The breakfast is not typical Best Western continental breakfast. Same breakfast everyday that we were there. Beans, scrambled eggs, chilequiles, fruit and basket of plain bread. Big restaurant. The Sky bar was not open on Saturday night due to lack of staff.
We stayed at the Best Western on a last-minute booking. As other reviewers have stated, the hotel is looking slightly tired and our room was functional (and the air conditioning is loud) albeit perfectly comfortable. But, on the other hand, this is a perfect location for exploring Guadalajara, excellent value for money and we weren't planning to stay inside the room the whole time. Also, we found the staff to be extremely helpful and friendly, especially when we trying to negotiate the rather complex breakfast process which involves handing in a voucher that you ask for at Reception. One word of advice for the management: do make more of the Sky Bar on the top floor. While it has fantastic views over the city, it doesn't actually have many drinks! We asked for a gin and tonic (in English and Spanish) and the very pleasant barman looked completely blank. He had never heard of it. He showed us half a dozen bottles of spirits on the bar and we gathered this was all he had. We spotted some vodka and asked for a vodka and tonic. Another blank look. He had no idea what tonic was. And he certainly didn't have any in the bar. In the end we settled for a beer, which he had heard of and did indeed have in stock! It didn't spoil the view over a lovely city!
The customer service was horrendous. The receptionist was rude and had me prove that I had a reservation. After I printed my reservation he still did not make it valid he filled out a voucher just incase. I was in the reception about an hour trying to figure things out and will not stay there again. The room was clean I must say but not up to my Best Western standard..
We found the hotel online never had we stood in Guadalajara. They make the hotel look spectacular, being a Best Western Regards member and the online photos I thought our kids would enjoy the hotel. I would NOT recommend it to anyone especially if you have kids. It is NOT in a safe area. next door you have a Tattoo parlor, across the street a xxx rated magazine stand. You have girls walking around as if its a prostitution street. It does not have it's own parking lot. They do have valet paking two blocks down who knows how long it will take for you to get your car since the hotel is on a busy street. The lobby looks more like a Motel, the front desk is two feet from the main entrance along with the elevator. They do have a seating area in the lobby a little room less than 10x10 about 20 feet away from the front desk..... not an inviting place. We had reserved 4 rooms, as soon as we found the hotel and saw how the area around it was two of us got off just to cancel our reservation. We did not want to want to spend not one night in that hotel. We did not even care to see how the rooms looked. We figuered if this is how the area around it and the uninviting area I could just imagine what the rooms look like. We asked the front desk clerk that we wanted to cancel our reservation she called someone on the phone and told us we need to call the corporate office to cancel she was not able to help us and she gave us the 800# to call. as we are drviing away to look for a hotel to stay we called corporate. We are told they could not do anything for us that the hotel had to cancel our reservations, by this time we are about 20 min away from the hotel. The lady assisting me from corporate was really nice and I had to explain to her the reason of our cancelllaton was due to false online advertisment and how unsafe it was for us and the kids stay there. I even asked if they could just charge us for one night and cancel the other two, we were not going to stay there and we did not stay there. It did take us about an hour and half to finally get to a nicer part of town and found a hotel it was an actual hotel not a motel like Best Western. Please spend an extra $20 or more in our case we lost or may lose all of our 3 night points that we used and could have used them somewhere else. Our family memebers that also had to cancel will lose out on money since they had to pay for all 3 nights in advance. worst experience ever dealing with Best Western all around. they should not only show the hotel on line they should also show pictures of how it looks during the day and especially the night life.
The hotel is looking very tired and desperately needs some refurbishment. Poky bathroom, old noisy air-conditioner, window that wouldn't close letting in street noise (even on the eighth floor) that went on all night - not the hotel's fault - street parties seem to be a regular norm.. The saving facts are that it is in a great location for the historic centre of the town, the staff were exceedingly attentive and tried very hard and the rooftop pool and bar offered great views of the city. Tap water not being safe they offer unlimited complimentary bottled water and continual complimentary coffee in the lobby.
Located in Downtown Guadalajara, Best Western Plus Gran Hotel Centro Historico is within a 10-minute walk of popular sights such as Hospicio Cabanas and Plaza de Armas. This hotel has 175 rooms and welcomes guests with conveniences like a restaurant, an outdoor pool, and free in-room WiFi. Located centrally in Guadalajara, it's also close to Metropolitan Cathedral and University of Guadalajara Assembly Hall.
This hotel serves as home to a rooftop bar, along with a restaurant that specializes in international cuisine. Satisfy your hunger from the comfort of your room with room service.
All 175 air-conditioned rooms feature free bottled water, safes, and phones. Guests can expect free WiFi and TVs with cable channels. Beds sport premium bedding and bathrooms offer free toiletries. Ironing boards and desks are also standard.
Guests staying at Best Western Plus Gran Hotel Centro Historico enjoy an outdoor pool, a fitness center, and a rooftop terrace. You can take advantage of free valet parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 2 meeting rooms, and a 24-hour business center.
Reviews from Trip Advisor
48% of guests recommend this hotelTotal of 115 reviews