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Mercure Glasgow City Hotel

3.0 out of 5.0

Recent guest reviews

When we arrived we were greeted by a lovely girl on reception who checked us in and gave us our key to our room (610) we opened the door and were unpleasantly surprised by the room because when I looked on the website pictures they were much smaller than you are making out, you must’ve hired a great photographer! We went downstairs and asked to upgrade or if there were other rooms available which was answered by a strict ‘we are fully booked’ which I know is a lie because I checked on the website. We went out for the day and came back for dinner thinking it might do you guys justice because the room was a shambles. We ordered the mushrooms on bloomer bread to start and two steak pies for mains. what came out was something my dog wouldn’t even eat, it was two slices of toasted warburtons toastie bread and Heinz mushroom soup poured over it. Absolutely disgusting! The ‘toast’ was soggy and horrible. We ordered two drinks aswell which I had a sip of my cocktail which was premixed and my partner ordered a beer. We left to go elsewhere for dinner, came back and went straight to the room which we wouldn’t have stayed in if we hadn’t had a drink and the car outside. We came down this morning and complained about our stay and the food they served. The ‘manager’ Alex was most unhelpful considering he was the one that served us the food, he then said we left without paying for the drinks, he knew what room we were in so if this was THAT much of an issue I don’t understand why he never charged it to the room or even phoned us up at the room. He said this was great deal because of the location, I’m sorry but your location doesn’t mean you can serve up sludge on a plate and pre mixed cocktails. We never bothered with the breakfast either because of last nights food you served up so didn’t want to chance it, and never took advantage of the late check out as the hotel is an absolute joke! We will never return and tell friends and family to stay away, don’t let the location fool you! Stay clear!

We spent a night here for a shopping trip to Glasgow. The room had all the facilities required particularly a very comfortable bed and very good pillows which are often difficult to come across. We always stay here when visiting Glasgow so are obviously happy with the service received. Thos on Reception are always friendly and efficient.

We stayed in this hotel between Christmas and New Year. The location was excellent, right in the city centre and perfect walking distance from pubs and restaurants. The car park was a bit of a nightmare to find but we called reception and they were able to give us a postcode that led us straight there. The bedroom was simple but all we needed, the bathroom was ideal and clean. The room was very hot and the window only opened a small amount but that was really the only negative. Breakfast was good and staff were very friendly and attentive. Excellent 3 star hotel in the city centre.

Had a fabulous four day fun break here to see in the New Year with my friends. The food was fantastic with 3x3 course meals over the weekend and a great party on Hogmanay. The staff were very very helpful and this was not easy as there were 12 of us - 13 on Hogmanay- but they were so attentive and accommodating. Ok the bedroom was a bit tight for space but was clean and pleasant. So thanks for a great time.

In need of some serious TLC. Room was small but adequately clean. Needs a few more sockets in the room, had only two so was constantly unplugging things. Reception staff were friendly and helpful. Did not eat at the hotel.

This hotel exceeded our expectations on almost every level. Our three night stay with a group of friends included a Hogmanay dinner and disco. The breakfasts and dinners were all of excellent quality and the waiting staff were all extremely friendly and helpful. Our room was a reasonable size with a very comfortable bed and kept spotlessly clean by our friendly attendant who always asked if we had enough tea/coffee etc for our needs. The reception staff were efficient and welcoming, especially the young lady on duty on New Year’s morning who was extremely helpful. This hotel is in an ideal location for exploring the centre of Glasgow. It is perhaps a medium brand of hotel but the staff were first class.

Spent four days with family and friends, hotel and staff were fantastic, rooms comfortable and warm, location perfect,special thanks to ibby in bar for all his smiles and service, will definitely visit again.

We stayed for two nights at this hotel and had no water for 2 mornings. The response from the staff both mornings was everybody was having a shower at the same time so wait 15 minutes. We waited about an hour both days and still no hot water. Later on we were told there was a problem with the boiler

Starting with a positive the location of this hotel is brilliant if you are a tourist or want easy access to the best Glasgow can offer this where you want to be geographically. Unfortunately the decor and hotel condition leave little to recommend it. The rooms are small but that can be managed for a short stay. It's the very tired internal decorations and lack of attention to repairs that spoils your stay. Putting aside the 1970's look our toilet roll holder fell off at first touch and the bathroom door was splitting in two. MDF skirting and door linings were swollen where the paint had failed and the safe had been kicked or hit in such a way the front panel was broken. The basin plug was loose and the taps had lost their chrome. There were other niggles but you get the picture. The lobby was cold, very cold most of the time we were there. Not sure how the staff deal with that on a daily basis. The handrail to the basement toilets was loose and for someone like me who needs support when using a staircase this was disconcerting. On four nights of our stay there was a disco in the function room that lasted until 1.00 AM. Not conducive to a relaxing night's sleep. The staff tried to be helpful and were polite and courteous so full marks there at least, time for a makeover chaps and a draught lobby at the entrance. Perhaps a midnight curfew on thumping discos might make sense.

This hotel is in a very good location, it is central and close to shops, buses and the train station. While the rooms are compact the size of the bed was very good and most thing you would expect were in the room apart from somewhere for luggage. The rooms do need updating as do the bathrooms, the towels had a few holes which is not ideal. However, it was generally clean which is really important. The staff were not particualrly freindly or helpful in the main, very abrupt at check in.

201 Ingram Street Glasgow Scotland

Hotel highlights

  • Steps from Gallery of Modern Art and George Square
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Laundry facilities

Located in City Centre Glasgow, Mercure Glasgow City Hotel is adjacent to George Square and within a 5-minute walk of other popular sights like Buchanan Street. This 91-room, 3-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. Centrally located in Glasgow, the hotel is also a short walk from Royal Concert Hall and Glasgow Cathedral.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is served for a fee each morning from 7 AM to 10 AM.


Rooms

Mercure Glasgow City Hotel's 91 rooms provide coffee makers, free weekday newspapers, and safes. Guests can expect to find free WiFi and LED TVs with digital channels. Phones, ironing boards, and desks are also available.


Property features

Mercure Glasgow City Hotel features free WiFi in public areas, 6 meeting rooms, and coffee in a common area. Self parking is available for GBP 10.00 per day. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include express check-in, express check-out, and free newspapers.

Reviews from Trip Advisor

Trip Advisor aggregated rating

51% of guests recommend this hotel

Total of 1087 reviews