2/10 Terrible
Conrad
Business traveler
Feb 2, 2026
Didnt get to stay as they had oversold the rooms at the Mercure, a practise that I thought was outdated. We were advised (two rooms) by phone is the afternoon that they had booked us into the Ibis Styles, whcih they also own. We had to accept as at short notice we couldn't risk not having a room.
Booked a Classic Double and was given a stadard Twin (2 single beds) in the Ibis. When I checked on arrival there was a price difference of circa. £20 i.e. the Ibis was lower is cost and complained requesting the difference was refunded and they claimed that they had paid more, despite me showing proof that the rate I had on Hotels.com was £20 lower.
Believe this is a scam to fill up their other lower cost hotels - would never stay again with any hotels in the group.
Conrad
Stayed 1 night in Jan 2026




























