GoGlasgow Urban Hotel3.5 out of 5.0
Recent guest reviews
The pictures shown online are very professional, and my first instincts of driving up to the hotel was 'I've made a mistake booking this'. But as soon as you're inside, and you've seen the bar and restaurant, and spoken to the staff, that changes. Check in was very straight forward and welcoming. Room was comfy, well furnished and extremely clean. Power sockets were a little minimal, but enough. Bathroom was fine - shower, no bath, but was immaculate. Real surprise at this hotel was the food. Absolutely brilliant! Evening meal and breakfast - both fresh, tasty, well seasoned and very reasonably priced. Fantastic value for money. Staff were very good. Helpful, attentive, and would do anything to accommodate you. Absolute credit to the hotel. Only issue is that the bedroom doors are heavy, and other people staying were inconsiderate of closing doors gently in the middle of the night. It compromised what was otherwise my most comfortable night in a hotel bed for a long time. Besides that, a great place to stay in Glasgow. Would struggle to beat value for money.
The decor is grey, cold and akin to a prison cell in the bedrooms. Scaffolding poles for furniture is not 'hipster', it's lazy, unwelcoming and cold decor that needs serious updating with some warmth added. Taking of warmth, when you walk through the hotel you will notice just how cold it is, and the rooms are even worse. I tried to warm the room up with the tiny radiator under the window but when I couldn't (had a baby with me) i tried to call reception but the phone didn't work so I bundled baby up and Went to the reception and asked for a fan heater, to which she sent some rude suited staff member up to my room at 10pm with a radiator key, I don't think she understood what I needed so I sent said suited man on his way as I was trying to get my son to sleep. Note that this hotel only has 5 rooms with baths in, we didn't have one of them. Unfortunately none were available for the duration of my stay so I tried desperately to wash my son down with a shower head in the tiny cramped cubicle of a bathroom. Not fun. The cleaning staff need to clean the bathroom wall and skirting board of urine stains, could have been urine or was it a Jackson Pollock painting? We did try some food but I wouldn't recommend you do the same, shockingly bad and overpriced, only served until 9.30 so bear that in mind if you are working and get back to the hotel late and fancied some hot food because there is nowhere around the hotel to eat either. I was due to stay at the hotel for 4 days but after one night I had to leave and make the 4 and a 1/2 hour trip home with a baby in the car- trust me as bad as it sounds it was better than the prospect of having to endure one more day in this hotel. To top it off it's an hours walk into the city and to get there you have to walk through the armpit of Glasgow, not pretty and quite grim, much like the hotel. I can imagine looking at the managements responses to previous comments on how poor this hotel is I'll get much the same defensive response however don't be fooled, there are so many other options for places to stay in Glasgow - don't 'Go' Glasgow here especially with young children.
This was formally the Swallow hotel which we visited several years back and we looked forward to a favourable return under new management. The staff work hard to please the guests and even when the breakfast area is extremely busy they remain calm and polite. Attentive to every request flagging down staff for extra coffee or toast was no bother. Odd hiccup with the buffet on one day when they had no Bacon. On our first evening decided to eat in at the GoGrill. The fish and chips and steak were excellent. Our room was on the second floor which had its few niggles. The scaffolding design is not suitable for shorter people as reaching the shelf levels was difficult for my wife. The only usable electrical sockets was the double plug at the desk. No USB charging facilities. The bed and pillows were comfortable . The water pressure in the bathroom was poor just a trickle . The basin was shallow and difficult to avoid water splashes to the floor. Another oddity was the lack of a toilet brush . Cleanliness of the room was also below par . Although desks, lamps, main shelves and floor were kept clean some areas were neglected. Perhaps the number of staff to the room change overs negates/delay some tasks . There was a build up of dust on the bottom of the bedside tables. The finger marks my wife created suggests this had been overlooked for sometime. With no changes over the four night stay. The bathroom skirting behind the door had similar issues and around the shower base. Shower heads . It is an older hotel and does need some tender loving care to update some of the amenities. The hotel had a SPA area which the desk clerk indicated was on the list of areas to be refurbished. Paisley Road West like most city areas appears a bit run down but despite its appearance appears to be a safe area. This hotel is conveniently near the Cessnook tube station making it a good place for getting in and out of Glasgow central. Hopefully the minor niggles and future refurbishments will make this a key hotel to stay
Booked this hotel because it was the cheapest for a night's stay on a Thursday in mid August. We definitely weren't disappointed! Staff on check-in were very friendly. The "urban" feel of the hotel room was very fresh and welcome. Our room was great, with a large walk in shower waterfall shower cubicle. The Tunnock's tea cakes were a particularly nice touch! This hotel also offers ample free parking, another great amenity so close to the city centre. This hotel isn't exactly in the city centre, but is only a five minute walk to the Subway station and very well situated for the transport museum and science centre. Would recommend friends to stay here!
From the road, it looks like a secure unit of some sort but the reception is a pleasant contrast. The rooms are 'urban' in their theme with bare walls and units made out of scaffolding poles but to be frank, this design could be made warmer as it is a bit stark. The showers (stayed here twice now) have both times had rotten wood frames which were painted over....problems with drain too. The toilet was not reliable in its flushing either, not good when sharing a room. The inconvenience of having a single key is one that really does need to be addressed as it is frustrating and time consuming for guests and staff. The food can be delicious but the waiting times can be horrendous. I have had to complain a number of times about food in the restaurant, so it is inconsistent in busy times at best. The staff on the most part are friendly but certainly not receptive to any feedback from paying guests. Shame. On a positive note, you get free Tunnnocks Tea cakes but to be honest a bottle of water innstead would have been more appreciated
Nice hotel, quite area. Rooms are cosy and clean. Food was excellent and the staff were most friendly and helpful. If we visit Glasgow again would definitely stay there. It is a little too far outside Glasgow to stay for the city life, we wanted somewhere quieter so chose this hotel.
The bed was super comfy, it also had amazing pillows with a great mattress topper, didn't want to leave my bed to get out of work!! The room was very spacious and really clean, loved the design of the room with pipes! However, the shower could of been better, it was lacking in pressure and you didn't feel very clean after your shower.
The GoGlasgow hotel is in one of the City’s less desirable areas and whilst it looks like a prison from the outside it is reasonably comfortable inside and it enjoys the basic amenities that one would expect. The Hotel Management are very skilled at spin / PR and have managed to get an excellent rating on Trip Advisor through their written publicity materials including a very large wall poster claiming to be in the top five of Glasgow Hotels. The Hotel Group claims to be a socially responsible hotel donating profits to worthy causes etc. Our stay was tainted because we could not obtain a second key to our suite. The Hotel Manager said that only one key per room can be issued for our own safety. We escalated this complaint and spoke on the telephone to the General Manager who eventually agreed to provide another key for our use. We were shocked when he suggested we might like to leave the hotel if we thought it was substandard – his implied threat was not well received. Other problems that we experienced in our £200.00 per night suite included having no working coat hangers, a blocked sink and faulty electrical wiring that made it impossible to turn off the lights to our room without going through a set of double doors to the entrance to the room – clearly a health and safety issue. The General manager claimed that having mortice lock keys, a standalone clothing rail and a drawer on wheels was part of the charm of the Suite. I will not use this Hotel Group again. However, for the casual guest who may be attending a convention or just passing through the City it was basically adequate. The Hotel senior management clearly dislikes discerning and complaining visitors. This Hotel was formerly a Swallow Hotel - a Hotel Group that I admired very much and knew well. I am sure that my poor rating would have been very different under their stewardship.
First time in GoGlasgow Urban and found it ok on the whole. Check in was efficient and quick, staff friendly and helpful. Rooms ok, bed a bit too soft for my liking and bathroom tiny, functional, but you wouldn't want to spend more than a couple of nights here. Went down for an evening meal at 8 pm, pre booked at reception, but was told on arrival that there would be nearly an hour wait for food as a coach party had just arrived, be warned! Breakfast next day was just ok as room was absolutely heaving with coach parties. Would probably try another hotel in future to avoid tourists.
It looks pretty concrete and dated on the outside but inside was fresh and modern. The room and food is on a comparable standard with Premier Inn and Holiday Inn. The breakfast was pretty good, high quality ingredients and good choice. My vegetarian husband was particularly pleased with the vegetarian breakfast. I would go back happily.
- Close to Glasgow Science Centre and Clyde Auditorium
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
GoGlasgow Urban Hotel places you within a mile (2 km) of popular attractions like Glasgow Science Centre and Clyde Auditorium. This 3.5-star hotel has 117 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking. The SSE Hydro and Scottish Exhibition and Conference Centre are also nearby.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start weekdays off right with full breakfast served for a fee.
All 117 rooms provide coffee makers, phones, and ironing boards. TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Desks are also included.
Guests of GoGlasgow Urban Hotel enjoy access to free WiFi in public areas, 2 meeting rooms, and conference space. Free parking is available if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a computer station, free newspapers, and a terrace.
Reviews from Trip Advisor
90% of guests recommend this hotelTotal of 860 reviews