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Turtle Beach Resort

4.0 out of 5.0

Recent guest reviews

From the pick up from the airport and throughout the stay we received great service from all the staff at Turtle Beach. The facilities are excellent - kids are well catered for with plenty of pools, activities and great meals from the restaurant. Location is good too - a short walk from the beach and theme park transfers were easy. A couple of things to note - we were there outside of school holidays so wasn't too much of a problem for us but the pool surroundings are quite small with limited sun loungers available for the number of people the resort caters for and also we needed a light re-attached to the ceiling and it took 3 requests over 3 days to get this done with staff assuring us each time it would get done that day. Overall a great family holiday for 2 adults and boys aged 8 and 5.

This resort was fantastic for our family holiday. We stayed in a two bedroom apartment on the ground floor near the water park and pools, the deck restraunt had great food (ribs yuuuummmm) and drinks available while you watch the kids run around the water park or swim in one of the many pools. Apartments were clean and spacious. Great location too.

We have mixed reviews about Turtle Beach. The apartment itself was lovely and roomy and clean. We stayed in a two bedroom superior. They were also very accommodating about our trailer and allowed us to keep it in the car park next to our car. However the car park itself is difficult, there are no reserved places for apartments so you could park a fair way from the stairwell you need to go up to for your apartment. There were no designated paths for walking in the car park which is quite dangerous when you are trying to navigate three children and your belongings. Also no lifts, we stayed on the first floor so two flights of stairs. Numerous trips to get our stuff up and down. Also one of the main children’s pools with playground was closed which was closest to our building, and we weren’t advised on booking. The kids had fun but we probably wouldn’t stay again.

We just recently had an amazing 6 night stay at turtle beach organised for us by the Make a Wish foundation. We were very impressed and would 100% return. This is truly the best family resort we’ve stayed in providing great facilities for kids. Our room was clean and well presented, fully equipped with all that we needed. Pacific fair shopping complex was within Walking distance along with dinning options just across the road. We also enjoyed the meal options at the in house restaurant “the deck”.

We had two adjacent apartments for eight (three generations). Ideal and the water park and swimming polls was ideal for the younger lower generations. Very helpful staff in giving information about what to do and then the booking of what we decided.

Our family stayed 7 nights the kids enjoyed it. The deck restaurant did not really excite us it was like going to your local pool kiosk. One of tge pools was being renovated so there was not a nice adult pool/spa area to hang in, was a bit annoying in the spa with kids noodles and floaties and believe me the kids crowd the spas. The lounge was a bit dirty and there is no air con in the bedrooms only in the living area. We thought the apartment was ok we were out a lot and weren't in there much. I was really hoping on hanging out at the resort more, but in all honesty it really wasn't that exciting or inviting. The kids did enjoy the kids club and said their dinner was yummy. We have stayed at a family resort up the road before and it was a lot more exciting and fun. I wouldn't say don't stay as everyone has different tastes and its not terrible by any means. However we won't be back. You pay a lot of money to stay here and its just not value for money. Make sure you take your toilet paper, garbage bags, washing up detergent and maybe some washing powder you do get one roll of toilet paper and a couple of sample detergents but its not enough to last a week or more. The kids loved it though and thats the main thing. Thanks Turtle beach.

We went as members of Accor Vacation Club with daughter and two sons 2 and 4. The water park was good. Accomodation, food and staff were not to Accor Vacation Club standard experienced elsewhere. Plenty to see nearby.

Really enjoyed our stay at turtle beach resort. Its a great place for families. Cant fault anything. Would recommend. Central to shopping malls and eating out. Quick walk to the beautiful sandy beach.

Turtle Beach Resort was awesome for the kids 4yo and 2yo. We loved the pools, Water Slide, Movies and the playgroup. Food was great and the facilities were really good. The resort is situated close to restaurants, short drive/walk to Pacific Fair and one block from the beach.

The complex has lots for little ones to do, we travelled with teenagers and they were too old for many of the attractions. Mini golf was a hit. The unit itself was great, well equipped and comfy beds the only thing that I didn't like was the lounge. It was in need of a good clean and was hard. The staff were great.

2346 Gold Coast Highway Mermaid Beach QLD

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Putt Putt Golf Mermaid Beach is a short stroll from Turtle Beach Resort, and other popular attractions like Pacific Fair Shopping Centre are within a couple of miles (3 km). This 200-room, 4-star apartment has 4 outdoor pools along with a full-service spa and a water park. The Star Gold Coast and Oasis Shopping Centre are also nearby.


Enjoy a bite to eat at Fresh and Tasty, the apartment's onsite restaurant. You can sip a beverage at the coffee shop/café. For your convenience, a cooked-to-order breakfast is available for a fee.


All 200 individually decorated apartments feature kitchens, 2 bathrooms, and balconies or patios. There's space to spread out with living rooms and dining areas. Guests can expect free WiFi and flat-screen TVs with cable channels. Other standard amenities include washers/dryers, ceiling fans, and safes. Limited housekeeping is available.

Property features

Turtle Beach Resort features a full-service spa, 4 outdoor pools, and a free water park. You can take advantage of free parking, along with an airport shuttle (available on request) for AUD 50 per person one way. Helpful staff can provide tour or ticket assistance and luggage storage. Other amenities at this spa apartment include a children's pool, a fitness center, and 4 spa tubs.

Room options

2 Bedroom Apartment

Queen 1 | Twin 2 | Sleeps 5

Three Bedroom Apartment

Queen 1 | Twin 4 | Sleeps 8

1 Bedroom Superior Apartment

Queen 1 | Sleeps 3

2 Bedroom Superior Apartment

Queen 1 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

71% of guests recommend this hotel

Total of 1153 reviews