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Turtle Beach Resort

4.0 star property

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Photo gallery for Turtle Beach Resort

Water park
Children's activities
A modern living room with a sofa, coffee table, and a TV. There is a sliding glass door leading to a balcony with a view of greenery.
A modern living room with a dining area, a grey sofa, and a kitchen in the background.
A modern living room with a sofa, a coffee table, and a TV. There is a sliding glass door leading to an outdoor area with plants.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218
  • Place, Nobby Beach
    ‪9 min walk‬
  • Place, Putt Putt Golf Mermaid Beach
    ‪12 min walk‬
  • Place, Pacific Fair Shopping Centre
    ‪3 min drive‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪23 min drive‬

Room options

View all photos for Two Bedroom Superior Apartment

A hotel room with a bed, a nightstand, a lamp, a decorative wall piece, a balcony with curtains, and a television.

Two Bedroom Superior Apartment

  • Sleeps 5
  • Free WiFi

View all photos for Three Bedroom Apartment

A hotel room with a bed, a nightstand, a lamp, a window with curtains, and a door leading to a bathroom.

Three Bedroom Apartment

  • Sleeps 7
  • Free WiFi

View all photos for 3 Bedroom Apartment

A living room with grey sofas, a glass coffee table, a TV on a white stand, and a painting of a toucan on the wall.

3 Bedroom Apartment

7.6 out of 10
Good
(5 reviews)
  • Garden view
  • 1184 sq ft
  • 3 bedrooms
  • Sleeps 7
  • 1 Queen Bed and 4 Twin Beds
  • Free WiFi

View all photos for 1 Bedroom Superior Apartment

A living room with two grey sofas, a white coffee table, and colorful cushions. There is a kitchen in the background with wooden cabinets and a stainless steel refrigerator.

1 Bedroom Superior Apartment

7.4 out of 10
Good
(9 reviews)
  • Garden view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for 2 Bedroom Superior Apartment

2 Bedroom Superior Apartment | Living area | Flat-screen TV

2 Bedroom Superior Apartment

8.4 out of 10
Very good
(52 reviews)
  • Garden view
  • 829 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for 2 Bedroom Family Suite

A modern living room with a sofa, a coffee table, and a TV. There is a sliding glass door leading to an outdoor area with plants.

2 Bedroom Family Suite

9.2 out of 10
Wonderful
(10 reviews)
  • Garden view
  • 861 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Bunk Beds
  • Free WiFi

View all photos for Two Bedroom Apartment

A bedroom with a bed, a bedside table, a nightstand, a mirror, a picture on the wall, and a bathroom visible through an open door.

Two Bedroom Apartment

  • Sleeps 5
  • Free WiFi

View all photos for 1 Bedroom Apartment

A hotel room with a bed, a nightstand with a lamp, a mirror, and a door leading to a bathroom.

1 Bedroom Apartment

8.4 out of 10
Very good
(6 reviews)
  • Garden view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for 2 Bedroom Apartment

A modern living room with a sofa, coffee table, and a TV. There is a sliding glass door leading to a balcony with a view of greenery.

2 Bedroom Apartment

7.8 out of 10
Good
(9 reviews)
  • Garden view
  • 829 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

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About the neighborhood

Gold Coast

Located in Mermaid Beach within a short walk of Putt Putt Golf Mermaid Beach, Turtle Beach Resort is within a mile (2 km) of other popular sights such as Pacific Fair Shopping Centre. This 141-room, 4-star hotel has 4 outdoor pools along with a free water park and a restaurant.

What's nearby

  • Mermaid Beach - 5 min walk - 0.3 miles
  • Nobby Beach - 9 min walk - 0.5 miles
  • Putt Putt Golf Mermaid Beach - 12 min walk - 0.7 miles
  • Pacific Fair Shopping Centre - 3 min drive - 1.2 miles
  • Kurrawa Beach - 3 min drive - 1.0 mile

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 14 min drive
  • Coolangatta Airport (OOL) - 30 min drive

Restaurants

  • ‪Goccia’s - ‬6 min walk
  • ‪Nobbys Shack - ‬11 min walk
  • ‪Lonestar Tavern - ‬13 min walk
  • ‪The Milkman’s Daughter - ‬5 min walk
  • ‪see yo cafe - ‬3 min walk

About this property

Turtle Beach Resort

Guests of Turtle Beach Resort have access to 4 outdoor pools, a free water park, and a children's pool. There's free parking, and an airport shuttle (available on request) for AUD 50 per person one way. Staff members are on hand to provide dry cleaning/laundry services, tour or ticket assistance, and luggage storage. Other amenities at this family-friendly hotel include a gym, 4 hot tubs, and a sauna.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Kitchens, washers/dryers, and balconies or patios are also standard.
An outdoor tennis court and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 5:30 AM to 9:00 PM on request
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee: AUD 8 to 15 per person
  • A restaurant

Restaurants on site

  • Deck Resturant and Bar

Things to do

  • 4 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Gym
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Crib (surcharge)
  • Fenced pool
  • Free water park access
  • High chair
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Pool gate
  • Separate in-room dining area
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for AUD 45 per night
  • Cribs/infant beds are available for AUD 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Housekeeping is available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night
  • High chair fee: AUD 10 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Nearby construction work may cause some noise disturbance.
  • There are no elevators.
  • Parking has height restrictions.

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Frequently asked questions

Is free cancellation available at Turtle Beach Resort?

Turtle Beach Resort offers free cancellation on select room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Turtle Beach Resort?

As of Jul 17, 2026, prices found for a 1-night stay for 2 adults at Turtle Beach Resort on Aug 16, 2026 start from $258, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Turtle Beach Resort?

This hotel is situated in Mermaid Beach within a short 11-minute walk of Nobby Beach and also 8 minutes on foot from Mermaid Beach. You'll also find Surfers Paradise Beach and Cavill Avenue within a short drive.

Is there parking available at Turtle Beach Resort?

Yes, secured self parking is offered for free at the hotel. You'll find a max of 1 space per unit.

Does Turtle Beach Resort include a casino?

No, Turtle Beach Resort doesn't have a casino.

Is there an indoor pool at Turtle Beach Resort?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools and 4 hot tubs.

Is Turtle Beach Resort good for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, 4 outdoor pools, and a bar.

Are there hot tubs at Turtle Beach Resort?

No, but guests can enjoy a sauna at this hotel.

Does Turtle Beach Resort have a restaurant that serves breakfast?

Yes, Turtle Beach Resort serves a cooked-to-order breakfast for a surcharge at Deck Resturant and Bar.

Does Turtle Beach Resort allow pets to stay free of charge?

No, pets aren't allowed at Turtle Beach Resort though service animals are welcome.

Are there connecting rooms at Turtle Beach Resort?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Turtle Beach Resort?

The closest major airport to Turtle Beach Resort is Coolangatta Airport (OOL), which is 15.9 mi away (30 minutes by car).

Are there rooms with balconies at Turtle Beach Resort?

Yes, every guestroom at Turtle Beach Resort comes with a balcony/patio and some offer garden views.

Turtle Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 468 out of 1000 reviews
Rating 8 - Good. 360 out of 1000 reviews
Rating 6 - Okay. 115 out of 1000 reviews
Rating 4 - Poor. 43 out of 1000 reviews
Rating 2 - Terrible. 14 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Brayden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 9 nights in Mar 2026
Verified

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for a family with young kids. Loads of activities. We loved the mini golf and the kids had a great time at kids club.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Kristie

Liked: Cleanliness, amenities, property conditions & facilities
Great family vacation
Stayed 10 nights in Nov 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, amenities
Pool and splash areas were great for kids, beach is so close, Woolworths right next door super handy.
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Phillip Anthony

Liked: Cleanliness, staff & service, amenities
Good location, rooms a little dated and could use a freshen up, facilities ok.
Stayed 6 nights in Apr 2026
Verified

8/10 Good

he

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good pool for kids
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great stay . Pool and deck are great . The room is getting a bit worn out
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools were great for the kids. The onsite restaurant was good and convenient. There was also a Woolworths next door.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Simple check in and staff around the resort were friendly and helpful. Easy going environment and the water park is great simple fun!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

JESSICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation and facilities were amazing. My kids 2 and 4 loved it even though we had rain for 2 days. Transport via shuttle to theme parks was great, there was also good access to public transport and beach
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Kristopher

Liked: Cleanliness, amenities, property conditions & facilities
everything was as expected and friendly staff
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Great facilities, the best play to stay with kids, close to the beach and Woolworths for supplies.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities
Room was spotless, great family amenities. Our third stay year on year and we will back again next year!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, amenities
Absolutely loved it!! Pools were great, loved the cafe, room was nice and cool.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Stacey Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic family holiday spot with lots of pool options and great restaurant on site. Super close to a supermarket and great facilities in the family suites. Highly recommend for a family stay.
Stayed 14 nights in Nov 2025
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was a quick checkin. We had early access to our room.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pools were enjoyable. Kids enjoyed the pools, slides and the onsite craft activities.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Dean

Liked: Cleanliness, amenities, property conditions & facilities
Great pool
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Great weekend Ageing resort but apartment was clean with renovated bathroom and kitchen, crisp clean linen and good quality kitchen items. Pools awesome Splash oool amazing Down side - sooo many cockroaches around after dark Parents seen vaping and drinking from glass around pools - no one checking Had a great weekend though, restaurant really good, nice staff
Stayed 2 nights in Mar 2026
Verified

4/10 Poor

Karen

Disliked: Amenities, property conditions & facilities
This is what I would expect from a 3 maybe star place. Pay for towels, old, no dining options etc, not enough BBQs. Stairs to everywhere etc. quite a few pools - ok. Activities more geared to younger kids not 9 and above other than swimming. Would choose somewhere else next time.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Great for families. Everything on site or close by. Close to the beach. Train ride to surfers paridise. Friendly staff. Everything we hoped it would be.
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Ruwan C

Liked: Cleanliness, amenities, property conditions & facilities
Very nice place, clean rooms with all the facilities. Need better lounge couch in living room.
Stayed 5 nights in Dec 2025
Verified

6/10 Okay

Tanisha

Disliked: Staff & service, property conditions & facilities
The pools and slides were fantastic and a real highlight for the kids. The facilities for families are definitely a strong point of the resort. The room itself was quite dated. We also noticed a few cockroaches in the room. Overall we had fun but probably will not return.
Stayed 3 nights in Mar 2026