Surfers Paradise Marriott Resort & Spa5.0 out of 5.0
Recent guest reviews
Attended a Leagues Club conference over the weekend at the Marriott. Fantastic resort. Fabulous room and service, bar and restaurant. Only issue was staff could have been a bit more attentive to the process of seating guests at breakfast . At this standard of hotel patrons should not seat themselves and fight for staff attention to get coffee etc. experienced and seen often and we thought it strange given the standard of the hotel. Review is about the conference too. Well supported by hotel. Really good AV. Conference diner of about 350 well catered and service good. Very very cold room made worse by staff need to leave doors open during service. This needs attention as a number of tables discussed how uncomfortably cold it was as we were all dressed for summer night. But recommend the hotel and enjoyed the conference
This is definitely a resort I could recommend to people. It has an atmosphere that is relaxing and peaceful. While still maintaining a hip and cool vibe. It has bars, large foyer and would classified as luxury resort
Very patient hotel staff. These folks deserve 5 stars for gracious service to squirrely kids and obnoxious parents. We were amazed at how well they handled all manner of guests. The amenities were excellent and the beach was close (if not easy to get to). We were thankful for the in room dishwasher and fridge to accommodate our allergies. It was easy for us to bring our own food and still have a great time!
As I had made a booking through Expedia I thought I'd ring the hotel to double check our booking a couple of days before arriving. Lucky I did. I had made a booking for a room with 2 beds and 4 adults. Our daughters were travelling with us. I had received a confirmation email from Expedia saying the Marriott had confirmed our reservation. When I rang the hotel the operator told us that since our daughters were older than 14 they were considered adults and not permitted in the room (only 2 adults and 2 children). I explained I had a confirmation email clearly stating 4 adults. Apparently that meant nothing. They would not honour my booking. They told me to take it up with Expedia and it was not their problem. So back on the phone to Expedia who casually said to cancel the booking and book another room - yeah right at another $1500! Perhaps they would like to pay that. They tried telling us The Marriott had changed their policy since our booking - lies! Back on the phone to Marriott to see what rate they would do for second room at last minute only to be told they couldn't do anything special and in fact were fully booked. So now 2 days out from arriving we are told we can't stay there. The Marriott seemed to not give a toss. Now I'm desperately trying to find another place, we did at Peppers Broadbeach but had to pay more due to it being last minute. Fortunately Expedia did cover the extra and apologised for their error, it's a shame Marriott didn't do the same. They need to check their bookings from other sources before going ahead and confirming the bookings. It did spoil my holiday as it was a graduation present for my daughter. The service we experienced was in stark contrast to the excellent service we received from Sofitel Noosa who exceed our expections, and allow 4 adults per room!
What a nanny state we live in. We were stopped and questioned whether we had filled in the liability waiver upon using the very tame children's water slide. After filling in an extensive array of information, we were then told not to do this and not to do that. Furthermore, despite all the fuss the Marriott makes about their fabulous pool, you would think the least they could do would be to provide some masks and snorkels in order to actually see the fish they rave about...
During my wife’s and my stay at the Marriott Surfers Paradise-Australia, we were most pleased with our accommodation, the overall facility and the friendliness of the staff. We particularly wish to compliment the various staff members: Restaurant and lounge: Ryan and Paige Vacation Club representatives: Kim and Will Ken & Cathy Kaye
Great hotel room, great Salt water pool with love fish, great fresh water pool, great restaurants, and great staff - what more can you ask for? In room bathroom, King size bed, dishwasher, refrigerator, small kitchenette - just a great stay
We were on a road trip from Sydney to Gold Coast and deciding on a place to stay . In Gold Coast Marriott was the obvious choice. The hotel is excellent. We had an awesome stay. Right from the time we checked in where in they gave us a warm welcome and escorted to the room. Our room was really nice on the 23rd floor with the most amazing view of the ocean. The room had all the amenities and the bathroom was well appointed. The breakfast restaurant was also good. The staff was courteous and well trained. The food on the buffet was fresh and delicious. The chefs were interactive and happy. I also used the gym on two occasions. Gym was good with all basic equipment that you would need when on holiday. Overall an amazing stay at this lovely hotel. I would highly recommend.
I booked for 12 for a High Tea to celebrate my mothers 80th Birthday. From the initial booking process over the phone to the email follow up, nothing was an issue. We arrived at Saturday 12.30pm to be greeted by the glass of arrival champagne. The staff member allotted to us ( Sorry I forgot Her Name) was terrific. Very mindful of timing, space and people's enjoyment. The food was the best we have ever had. Often when you go to a High Tea they skimp of the servings, not here. Everyone had heaps to choose from. The staff even took it upon themselves to present my mum a little birthday celebration moment (See Photo) This tells me that the hotel cares so much about what they do. My wife has been to about 5 High Tea's in her time and this was perfection. The location is as you would expect from the Marriott, excellent. Cheap parking underneath, staff who are friendly and efficient and food to die for, that's all you could ask for. The best compliment we can offer is that we shall return and stay overnight next time. Thank you to Kara & Her Team
The staff were pleasant and helpful, and the amenities were clean and comfortable. Our function was held in the ballroom, which was sparkling, and the night was lovely. We have no complaints. A very pleasant stay.
- Close to Cavill Avenue and Surfers Paradise Beach
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
Surfers Paradise Marriott Resort & Spa places you within a mile (2 km) of popular attractions like Cavill Avenue and Surfers Paradise Beach. This 216-room, 5-star hotel has 2 outdoor pools along with a marina and a full-service spa. King Tutts Putt Putt and Adrenalin Park are also a short walk from this Surfers Paradise hotel.
Get your fill of international cuisine for breakfast, lunch, or dinner at Citrique, one of 3 onsite restaurants, or enjoy the garden views at Misono Japanese Steakhous. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
All 216 air-conditioned rooms feature balconies, refrigerators, and coffee makers. Guests can expect 42-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other amenities include free newspapers, safes, and phones.
Surfers Paradise Marriott Resort & Spa features a marina, a full-service spa, and 2 outdoor pools. Valet parking is offered for AUD 25 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a lazy river, a children's pool, and a 24-hour fitness center.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 2358 reviews