Surfers Paradise Marriott Resort & Spa5.0 out of 5.0
Recent guest reviews
Giving a 4-star purely for the room and location. Amenities in room was sufficient to provide us with a comfortable stay. The oven/microwave, dishwasher allowed us to make our own simple meals. We booked a 2 bedroom suite which was a 1-bedroom suite joined with another standard room and was provided with an extra foldable bed at no cost. There were no extra privileges at the resort for being Gold marriott vacation club members. Location wise, its quite near to the tram (walk through Golden Gate) and bus stop which had direct bus services to all the theme parks. Having read the positive reviews about the service, I must say we were disappointed with the service we experienced. Firstly, staff treated us like we were transparent. Most staff walk past you without even acknowledging your presence, not a smile or greeting, which is a stark difference from the Marriott hotels we have stayed in. We arrived very early for check-in and it was fine that rooms were not ready. We waited at the lobby (right beside the reception) since my 5 yr old fell asleep after missing his sleep on the flight, so we waited there for 3+ hours. It was good that they managed to check us in at 12.30 p.m. I asked the staff if they could just come over and let us know if our room is ready since we were not going anywhere else and the staff at the check-in counter agreed. However, no one came to inform us. We received a notification via SMS which we saw a bit later since we were looking at the phone all the time. The point is, the staff should not have agreed to my request if she couldn't deliver. She could have told us to watch out for the SMS instead. Housekeeping was alright until our 4th day. We used the cutlery in the morning and left them in the sink. The cutlery were back in the drawers when we came back in the evening but they were wet and not clean. Obvious food stains were visible and it some plates felt oily. That was quite a turn off. Service definitely an area to improve on to be worthy of a 5-star rating.
We were greeted with Chocolates and Champaign on arrival. The staff are extremely friendly. The breakfast was good. It is in good location and it is reasonably priced; but it feels as it was staged. It appears that they are trying to hard to be look cool and friendly. From one side they are trying to cater for business travellers; from the other side they are trying to cater for Holiday makers. They business traveller and Holiday Makers don't have the same taste and requirements. The management needs to make a note of this!!! As business traveller, I would not visit this place again. As Holiday maker, I might consider it again.
This is not an easy review to write as I am not sure what type of venue the Marriott is and strangely I don't think the Marriott Surfers Paradise even knows what it is trying to be.Starting with the positives, the staff were absolutely fabulous and each and every staff member we encountered went out of their way to make you feel welcome and were accommodating at every request. Secondly the venue remains beautiful with a wonderful pool and poolside service that equalled the setting. Sadly though this is where the positives stop and where the Marriotts identity crisis will prevent us from returning. We are used to 5 star hotels and book accordingly but the Marriott Surfers Paradise is no longer a hotel but a time share resort and has transformed in kind. The beautiful bar is now gone and transformed into a Time Share sales centre, the Gift Shop is gone and now a Time Share welcome centre, gone is also any fine dining in preference for family friendly restaurants. Misono is loud and vibrant and caters well for the families who bring their kids, if you have spent the day at one of the Coasts Theme Parks then you will enjoy the extension of your day into Citrique where kids run wild and parents don't care. The food in both venues was great but ruined by the multitude of Marriott Vacation Club (Time Share) guests who simply either don't understand or care about what a 5 star venue should be and how to behave accordingly. We were there for 4 nights and spent $2500 in the hotel, this could have been more but after eating in both the hotels venues we then chose to eat elsewhere as we needed somewhere to relax. If it is busy be quick to the pool as Vacation Clubbers have worked out a system to get in early and place belongings on the lounges before heading off to breakfast, it wasn't hard to work out who were the hotel guests and who were the Time Share people who had the sense of entitlement whilst in the resort. It would be unfair to blame a venue for their guests behaviour but if a venue has made it a priority to attract a particular type of guest and change the venues resources to appeal to this market segment then guests looking for a 5 star venue simply won't return. The best example of how the hotel has changed was when it stormed during the day and the new much smaller bar had reached its capacity for the first 20-30 people who were lucky to get a seat and the rest just had the option of returning to their rooms. All this whilst the massive area reserved for time share sales remained empty and totally under utilised. As stated this was a difficult review to write and I am disappointed at what this once great venue has become. My Star Privilege was due for renewal and I was made aware of the Marriott now operating the Sheraton group hence the reduction in privileges now afforded members. Please Please Please Marriott Group leave the Sheraton alone and don't make it Time Share so we can enjoy our stays there in the future and if you do change it to Vacation Club let your Starwood / Marriott Privilege members know so we can stay elsewhere.
Such a beautiful resort. Greeted with lovely boxed chocolates and Champaign! Once in room fruit and wine delivered that was wonderful and full size. Staff for 6 days never had anything but a smile and wanted to know frequently how are stay was going and if we needed anything. Extremely large tub and shower with a large vanity and all the possible items you may have forgotten! Breakfast bars were fresh and full of every breakfast item I could imagine with eggs Benedict as my favorite. The seafood buffet at dinner was not something I would repeat and I was disappointed after looking forward to it all day. The pools were fantastic with a salt water one and a chlorine one as well. Ocean was across the street and a few blocks. Our weather was not beach weather but that was ok. Our view of the ocean was spectacular. Marriott Resorts will now be our official destinations! It was a great tram ride to the local downtown area with lots to do and see. Worth the trip!
Don't look any further in Surfers Paradise for any other hotel ! This hotel/resort is the place to stay especially if you get a great package deal like we did which included buffet breakfast, valet parking, in room unlimited movies, wifi and a bottle of sparkling on arrival.. We stayed recently, start of December and the entire lobby was decorated beautifully with Christmas lights, candles, flowers and decorations! It was so amazing for my kiddies and it really makes our stay that little bit more special!! The resort has many pools, waterfalls, caves, a slide and poolside cabanas and day beds. What more could you ask for? And just slightly out of the busy hustle and bustle but close enough to walk 10mins or drive 3mins traffic dependant. Beds are super comfy, rooms are a good room 'hotel' size and the staff cater to your requests with a smile!! We have stayed here a few times now over the years and will continue to stay here!
This is a hotel we visited frequently when new. It was designed with talent by Desmond Brooks and features an elegant sweeping staircase, carved column details and landscaped outdoor pool with cave and waterfall. How sadly this destination has declined. Selling the hotel as ''fabulous for children' means it's not fabulous for people staying there without children. A collection of cheap furniture and decorations, kids running and jumping without parental supervision, a messy main dining area and the alternative restaurant filled with over-tired kids is not my idea of a pleasant stay. Waking up to people loudly talking in the corridor at 6:30am. What a nightmare. Sorry...will be letting Marriott HQ know that they have a problem on their hands. Probably wanting to hand over as operator anyway as it has declined in quality to this extent.
The foyer and pool area were well designed and decorated, which created the perfect holiday atmosphere. The buffet breakfasts were included in our hotel package and catered for everyone. I would definitely recommend the Teppanyaki restaurant, as the chef's made the dinner about the experience, not just the good food. We tried the high tea at the Marriott and found it to be exceptional. It was great value and the food and service could not be faulted. I'd like to especially commend our waitress Paige on her friendliness and attentiveness.
This review is mainly focused on our experience at the reception of Marriott Resort and Spa although we stayed at the vacation club the whole time. From the first day we arrived, we felt welcome, the staff who assisted us was Katerina. We was smiling the whole time, she was friendly. After checking in, we went back to her to inform about some problem with our vacation club room. She tried her best to find a solution but unfortunately she couldn't move us to another room as were booked in the vacation club and it was fully booked at that moment. She offered us beverage voucher to compensate our disappointment of the situation which we accepted. After encountering so many issues about our stay at the vacation club (which I will mention in a separate review), Katerina thought that the beverage voucher was not enough to compensate us, she sent us a bottle of wine, small box of chocolate and a hand written note for us. We have not encountered someone who would do such effort to make their customer happy. For that, we would like to thank her for being so concern with Marriott's customer. She deserves every praises for delivering an exceptional customer service. We hope that Marriott is grateful for having a staff like her.
We tend to visit once a year with the family. It is consistently very good despite the rooms being a little dated (the bathrooms appear to be original). Has a strong resort feel and the gardens, pools, man-made beach and seating areas are the highlight of this property. Service across the board is generally pretty good. Not a huge fan for the increased focus on the time-share element to the property - it occupies a major part of the lobby floor. The restaurant (Citrique) is pretty good for breakfast even though the quality of the food has slipped a little compared to previous years. The lobby bar is very good too - we enjoyed sitting in the super comfortable chairs out on the deck overlooking the gardens. Kids always enjoy. We tend to stay onsite the whole time which is fortunate as it’s a little out on its own at the northern end of Surfers Paradise. We’re looking forward to our next stay in April!
Great hotel for a short-term stay. Rooms are nice and large. As Gold Marriott member I got an upgrade to a corner view and the view indeed was fantastic. The swimming pool is awesome and there is even a mini-waterpark with a slide and salt water pool with fish. On the downside there is no free breakfast for Gold members as this is classified as a resort. Oh well...
- Close to Cavill Avenue and Surfers Paradise Beach
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
Surfers Paradise Marriott Resort & Spa places you within a mile (2 km) of popular attractions like Cavill Avenue and Surfers Paradise Beach. This 216-room, 5-star hotel has 2 outdoor pools along with a marina and a full-service spa. King Tutts Putt Putt and Adrenalin Park are also a short walk from this Surfers Paradise hotel.
Get your fill of international cuisine for breakfast, lunch, or dinner at Citrique, one of 3 onsite restaurants, or enjoy the garden views at Misono Japanese Steakhous. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
All 216 air-conditioned rooms feature balconies, refrigerators, and coffee makers. Guests can expect 42-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other amenities include free newspapers, safes, and phones.
Surfers Paradise Marriott Resort & Spa features a marina, a full-service spa, and 2 outdoor pools. Valet parking is offered for AUD 25 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a lazy river, a children's pool, and a 24-hour fitness center.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 2379 reviews