Surfers Paradise Marriott Resort & Spa5.0 out of 5.0
Recent guest reviews
I don’t like writing reviews, let alone horrible ones however the experience last night at Misono Hibachi Restaurant within the Marriott was so bad it defied belief. The service was terrible, our party of 5 was seated at the grill prior to a party of 3 and we placed drink orders that didn’t arrive until 10 minutes after the party of 3 received their drinks and starters. Our entertainment consisted of watching others at our table eat and drink. Our server Niki apologized for her poor service and provided us with a complimentary small bottle of Saki. The chef arrived and provided a quick and prompt food service however he seemed rushed to finish, two of our party didn’t receive the correct sides and I dispute that Wagyu beef was used for our steaks as ordered. The meat showed none of the marbling signs associated with Wagyu in Australia . Upon receiving the bill for our table I presented the server with my Amex card. Why is it necessary for the server to disappear with my card before coming back to our table with the machine to make payment. The Amex card should have been left at the table. Have had cards cancelled in the past because of card identity theft and this is exactly how it is carried out. Finally we didn’t intend to complain to management however as we were the last to walk out of the restaurant we walked past another hibachi grill and watched the chef take a clean white cloth wipe his face and forehead and place the cloth onto the grill cooking surface and start to wipe the cooking surface down I was disgusted. Upon witnessing this I asked to speak to the restaurant manager and was surprised to be greeted by Niki our original poorly organized server. Her solution to our hygiene issue........ a very unapologetic discount that I declined to even consider. After this I went down to the Marriott reception and asked for the night manager and I informed them of the disgusting hygiene practice in the restaurant once they thought all customers had gone. I hope it has been passed on and that management take this complaint seriously and put measures in place so it never happens again. On a positive note I have frequented Marriott’s 2-3 times a year for the past 30 years and this is the first occasion I have come across such a terrible experience.
The Surfers Paradise Marriott is a short walk from the beaches and all the CBD of Surfers has to offer but is far enough away to be a very relaxing sanctuary. We upgraded to a Seaview room that had a nice outlook towards the beach and was larger than the standard rooms. This resort has great pools and enough to do to keep you entertained during your stay. The breakfasts each morning had plenty of options to suit everyone.
I chose this hotel based on photos of the pool and boy does it shine, the pools are amazing to say the least. What other hotel has their own beach with fish that you can swim amongst, a massive heated pool, cave, waterfall, spas and a waterslide. The poolside cabanas are the perfect place to chill out while sipping on cocktails and soaking up the sun. This is a very family friendly hotel so be prepared to have kids around. The rooms are accommodating and what they lack in size the oversized bathroom and views more than make up for it, i was in an ocean view room on level 23 and the view was directly overlooking the beach and pools, not a bad way to wake up each day. The rooms are clean and the housekeeping do a fantastic job at replenishing the rooms each day. Its also a very quiet hotel i haven't even heard another guest and for me who is a light sleeper thats a big deal. Another perk is the free wi-fi, my only recommendation would be free parking for guests its currently charged at $15 per day
Great hotel especially friendliness of staff in main restaurant , server called Jenny is a diamond in the business , More shade umbrellas in the pool would be great Rooms are nice and clean Beach is cross the roads as initially thought was a beach front hotel
Stayed at this property on 18 December 2017 and 29 December 2017 (and this review covers both visits). I have been staying at this property for over 15 years - usually for 1 or 2 nights for each stay, always for pleasure (not business). It's a very relaxing place for an overnight visit, especially if you drive down from Brisbane. I have reviewed the property before - usually very favourably and this review is no exception. The property calls itself a resort and that is accurate. It's a bit of a walk from the beach so it is designed as a place where you can stay on site and don't have to leave (good choice of dining, fantastic pool and artificial beach). It's really intended to make you feel welcome and relaxed - and it does that very well. Super place to chill out for a while: float in the lagoon (salt water, so you really do float). Cool bar where you can get a cocktail, that sort of thing. (I have never been to the spa/beauty place so I can't say what it's like.) It's not just families who stay here (though I can see it would be a great place for that). Good place for a couple to get away. Pools are big enough for privacy (definitely not just kiddies playing everywhere). With my review of these stays, I wanted to single out the welcome you get on arrival. Free champers and chocolates if you want that. But just really attentive, helpful staff (and you need a smile when you have been on the freeway for the last hour or so). On checking in, I was greeted and processed by Liqi, who was incredibly professional and helpful (explaining the mind-boggling complexities of the Marriott rewards points systems); Liqi typifies the sort of service you get at the Surfers Paradise Marriott, being friendly and charming and absolutely on the ball. Some of the bathrooms need refurbishment, but that would be the only negative you could say about the property. I can't think of a better place to chill out on the Gold Coast.
Amazing restaurants and family friendly resort pool with live fish swimming around so feels like a tropical snorkel but in a pool! Great service and awesome reviews we are locals but felt like anywhere in the world a beautiful escape.
My family and I have been staying at the Marriott Surfers Paradise for years and years - our most recent visit (probably our 20th stay) was in December just before Christmas. Wow! It just gets better and better and I think that it’s largely due to the extraordinary staff... from Mack in management (who always makes us feel so special) to the restaurant staff at Citrique (Leigha, Ryan, John, Georgia) to the staff at chapter and verse. The hotel itself and pool area are as gorgeous as ever. Can’t wait for our next stay in September!
3 days stay with family . Location was excellent. Reading previous review i was a bit hesitant but the rooms were ok and clean . For that price , i was happy . Having everything at the door step was good . We didn’t use dining options but not sure how such a small place could hold a buffet .
We recently booked a short notice getaway between Christmas and New Year and chose the Marriott to try out. The treatment we received from the Marriott staff starting on arrival and progressing to check in (sparkling wine on arrival) —and throughout the stay with pool staff, valet and concierge was nothing short of excellent. It seemed that it was not just elite status that was recognised but other people checking in and out were similarly treated. The front of house team certainly excelled. We arrived early (the room wasn’t ready) but arrangements were made to allow us to use resort facilities immediately. When we were able to move in we found the room to be very nice. The only criticism (if it can be called that) was that the bathroom looked a little bit dated (but wasn’t worn or old if that makes sense). As an older property room and bathroom sizes were generous. Over the next 3 days we enjoyed most of the amenities the hotel and restaurants had to offer. Everything was first rate. Highlights included Misono, an awesome Japanese restaurant with great theatrics and matching food, the lobby bar and its burgers, the breakfast buffet and the pools and slide which the kids all loved. Fish feeding at 9.30 is a must with kids. It seemed like nothing was too much trouble for staff and they certainly made our short break a special getaway. Will we go back? You bet!!
Room dining need to sort out there staff!ordered two meals within 48 hours and got the same order wrong twice. Dry cleaning services brought clothes back looking like clothes were just iron flat, ice cream stains left on shirts. Our lamp in our room was sizzling in smoke. Promised a wine with our daily package, only received one bottle throughout the whole stay! Apon arrival spoke to reception about organising a cot for our 8 month old . We never received it the first night till i complained at the front desk someone had forgotten to order it The whole experience was pathetic. Paid extra for vallet services it was pouring rain with two kids nobody offered to move the car back they were too busy chatting and carrying on. Came with a group of 10 families most had the same experience! Time to look for a new hotel at the GC. This place is a shocker! Not to mention its 40 degress around the hotel theres no ac in the restaurants or the foyer! Worst experience ever ! By far the worst hotel experience!
- Close to Cavill Avenue and Surfers Paradise Beach
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
Surfers Paradise Marriott Resort & Spa places you within a mile (2 km) of popular attractions like Cavill Avenue and Surfers Paradise Beach. This 216-room, 5-star hotel has 2 outdoor pools along with a marina and a full-service spa. King Tutts Putt Putt and Adrenalin Park are also a short walk from this Surfers Paradise hotel.
Get your fill of international cuisine for breakfast, lunch, or dinner at Citrique, one of 3 onsite restaurants, or enjoy the garden views at Misono Japanese Steakhous. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
All 216 air-conditioned rooms feature balconies, refrigerators, and coffee makers. Guests can expect 42-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other amenities include free newspapers, safes, and phones.
Surfers Paradise Marriott Resort & Spa features a marina, a full-service spa, and 2 outdoor pools. Valet parking is offered for AUD 25 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a lazy river, a children's pool, and a 24-hour fitness center.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 2407 reviews