Surfers Paradise Marriott Resort & Spa5.0 out of 5.0
Recent guest reviews
We had the best experience at the Marriott seafood buffet on Saturday night. Our amazing host idiko was incredible and always there to serve us when needed. It was our friends birthday and she even organised a little birthday platter for him with a sparkler... we will definitely be back for more fresh seafood especially those Monton bay bugs
We have stayed here a few times and this time we were phoned to come down on a "special price" as long as we sat through a 60 minute "talk". We were guaranteed a 14th floor minimum and when we checked in.....we got a room on the 6th floor. When I asked them if we could please move as the rooms on the 14th floor and above which we were told we would get are bigger and a lot better if you have kids as it has a kitchenette ect, I was told that there were no other rooms available. The following morning we went down and sat through the "talk". This is where our weekend turn a bit sour......We had no idea what we were walking into, and when we got sat down and basiaclly told to sign up to what they were selling. What they are selling is a great idea, but its not something you go there thinking you're walking into. I feel like their approach could be much better and would increase their strike rate in getting people on board. When you go to buy a car, you go to a car yard with the idea that you are going to spend $50k, so you are happy to sign up......When you go to a hotel to listen to a "talk" about the hotels other hotels around the world- youu arent walking in there expecting to sign up to $50k contract ON THE SPOT. You cant use the rest of your stay to think about it- you have to agree on the spot, cant even phone a friend lol. The pool and surrounds made up for this sour taste in our mouth, but then unfortuantly on the day of check out 2 of the 4 lifts were broken down and it literally took 20 minutes to get a lift up to our 6th floor, and then another 20 minutes to get back dwon to the lobby. No wifi charge is good- Australia is finally catching up to the American hotels.
We're here for over a week and love everything about this hotel! Great room with views, excellent service, fantastic pools, wonderful restaurants, fresh and delicious breakfast buffet and an amazing seafood buffet every day! We've been Marriott vacation members for over a decade and love this location! Even though it's a long trip from the US we're already anticipating a return visit! Thanks for the excellent service and the extraordinary people who work here!
A huge thanks to 2 very special people that made our stay an extra special one. Nobu and Ildiko in the Citrique restaurant gave excellent customer service. It was our daughters birthday and although we didn’t make this obvious Nobu asked if we had a special occasion, so we told him. The restaurant was very busy but he still found time to make this fantastic desert and draw an amazing picture in sugar for our daughter. We really appreciated your kind efforts and will remember the evening we had. Thanks again 🙏👏
So this is an excellent hotel for parents and kids. For me however in my 20's with no kids. It was fairly average. The amazing pool was filled with screaming kids and the spa was tiny. I loved the idea of the bar at the pool though. Really cool However, I don't know if there was a sauna as when I called the front desk they kept referring me back to the day spa :( Our room which was newly renovated seemed a bit... childish? But as I said if you had kids this would be a great resort to take them to.
The Good - The saltwater reef pool here is amazing, best hotel pool I’ve been in. Perfect temperature, large and spacious and plenty of areas for all from the shallow sandy parts to floating over the deep reef area. There was a shallow reef also which made it easy for kids to fish spot. - Breakfast buffet had plenty to choose from, tip is to go down early when it’s quiet and you get the buffet to yourself. - The greeting, bubbles and chocolate on your arrival help set the holiday mood - Room had a good sized closet and bathrooms vanity space which always tend to be lacking in hotels. - Aside from an issue mentioned later on the large majority of staff were welcoming, friendly and helpful. - We liked the location, it’s nice to escape the hustle and bustle of proper surfers paradise and the light rail station is not far away making getting around easy. Not so Good - The pool isn’t supervised which means no one to keep the unruly unsupervised kids in check. Unfortunately not all parents supervise their kids so it would be good if something could’ve done for other patrons safety and enjoyment. A kid threw a large rock off the waterfall into the reef which could have been a disaster if it hit someone, climbing up the water slides and jumping off the rock in the other pool bombing and making it generally unusable for other patrons. - Our assigned room had no power working so we had to switch rooms. This stuff happens but it was disappointing that we received not a single apology for the inconvenience of having to pack up, line up at reception again and unpack in a new room. In fact the staff attitude was like they seemed we were being difficult by switching. I would certainly consider staying here again, but would avoid school holiday period.
Just come back from an 8 day stay at Surfers Paradise Marriott Resort, and have had a wonderful time. Quite an expensive 8 day trip, with our grown up children who need their own room, so two rooms booked with ocean views, is quite costly, but it was well worth it. The service from the getgo was amazing, from the lovely receptionist, offering us a glass of bubbles on arrival and chocolates, free water, turn down service with water and chocolates, and a lagoon salt water pool with real reef and fish to swim in was absolutely wonderful. Buffet breakfast can be a littl chaotic but thats not the hotels fault, it’s families who let their kids run round the buffet carrying all manner of cutlery and crockery. Top job Marriott, we will be back!
Our ocean view room overlooking the lagoon pool was clean and fresh. Hotel facilities are great for families, although there is minimal (almost none) shaded areas. The saltwater lagoon pool has tropical fish to swim/snorkel with and waterfall. Water slide was a hit with our 6 year old. Buffet breakfast is plentiful, great food, but the jewel in the hotel for us was the Japanese Teppanyaki restaurant, Misono. Food was delicious, chefs are very entertaining. Top tip: restaurant offers early-bird dining, almost half price if you dine at 5.30pm. One downside is navigating to and from hotel on the one way system, but after a few days we figured it out!
Ok first time we have stayed here. 3 night stay. Staff have been so nice. #Paige #Julia great espresso martinis. Thanks to Peter for recommending Ink Dry Gin now my favourite drink. We generally don't go Buffets but decided to try it. Sorry very disappointing. Prawns bland. Most of the food was not seasoned. I did have the Kangaroo which was good and the sashimi was really nice. That was it. Steamed pork buns where dry and the seafood dumplings no flavour. I just wouldn't waste the money on the buffet. Plenty of other places to eat on the Gc better value for money. All in all the staff were excellent and our room was clean. Id give the staff 5 stars for service. But the buffet 2. I've given 3 but would havegiven a 4 if the food was up there.
Beds were excruciatingly awful, and I mean APPALLING. Room itself is tired and in need of an update. The LG TV had a weird timelag on every channel, and occasionally froze. Very strange. I can only assume it needs a software update. The carpet in our room (2511) was filthy. How do I know this? Two of us had clean (brand new) white socks on and padded around in them. Within the hour, they were gross and brown. To the point we had to change them and had just put them on after a shower!! When we returned to our room in the evening, it was obvious the air-conditioning was barely functioning. Dropped the temp to 21, then 20 - then 18 - in a desperate bid to get it to cool. Nope - ambient! No-one slept a wink. Sweat dripping off everyone. But the worst thing was the beds. The k/s was like lying on a morgue slab. Hard, with absolutely no give in it whatsoever. My back and elbows had no place to go. My child had a rollaway bed which had springs jabbing through. we asked for a replacement - and it was only marginally better. But still rotten. My other child had to suffer on the couch because the hotel decided it could not be bothered to swap us into a room with 2 x double beds, which we specifically asked for. Yes, we booked through a 3rd party service - but we asked for this configuration at the time of booking. Telling us when we complained - "when you book through a 3rd party provider the booking is only deemed to be a "request" rather than a confirmed booking" , does not wash. It gives a very bad impression of your hotel chain and its ability to problem solve and think on its feet. I will refrain from naming the man who was running the watersports kiosk this weekend. I am sure he knows who he is, and the receptionist we complained to, Christina, was made aware of this individual When booking snorkels, we were treated to the most passive-aggressive display of so-called "service" I have ever witnessed I endured a 15-minute wait in blazing hot sun while he was serving one party in front of me. This family were treated to his extensive medical knowledge and advice on how to avoid sunburn, asked where they came from (which they were happy to bore on about), and then got to hear a number of "amusing anecdotes" from his universe while I was very obviously waiting for service. This went ON and ON - well past the time when they had actually been served and had paid. This bloke then had the nerve to shout out: "who's next?" and look around. For the first time, EVER - I do believe I actually gave the mother of all eye rolls. I didn't respond to his shout. I was the only person there. It was perfectly obvious to anyone with 3 milo watts of brain power I was the next - and only - person waiting to be served. As I said before, passive-aggressive. Then, he said he couldn't find me in the system and asked if "my booking was in another name?" Like what, I wondered Mickey Mouse? What other name could my booking possibly be in, given that I had personally booked it? Ridiculous. But I decided to let him drift off in his own passive-aggressiveness, knowing that a quick call to reception would identify me as someone who had checked in but was still waiting to be assigned a room by the cleaners. Urgh! I then asked to rent 2 sets of snorkelling gear. When I told him the age of the child involved I was asked: "Is she a big 12 year old, or a small 12-year old?" Em, pardon? I did not understand the significance of the question. But given she was standing RIGHT NEXT TO ME (if indeed the size of the snorkel was what was bothering him) I think he could have worked out what size of gear to give her. But Mr Man was not done there. When I asked for one of the "complimentary noodles" for my other child - he asked: 'what age is he'? Again, what the hell did that matter? It is COMPLIMENTARY. It said so on my check-in paperwork and was one of the so-called perks of staying at the Marriott. Jesus wept. Like others have posted, don't even bother with their horrible buffet breakfast. They do not have one of the Aussie breakfast staples. Yep, no scrambled eggs. But, if you're happy to endure a 15-min wait for an omelette (I don't like omelettes so no!) - and have people try and push in- you can try that. Otherwise, if you like eggs as part of your breakfast, all you will see is pre-made, watery fried eggs lying under an earthenware pot. For anyone considering staying here, also take note - you will be charged $15 to park each day. The Sheraton does not do this, nor does the Mantra, nor the Peppers chain. Marriott will find as many ways as possible to extort as much money from you, and provide as little as possible in return. My final word on this horrible, ghastly stay. The curtain in the bedroom was partially off the rail towards the right hand side. So my youngest child, who was suffering on the couch closest to it, felt super-refreshed when the sun started to stream in around 5am. So all up, thanks Marriott. You have confirmed your status as worst hotel chain ever. A refund is the least you could have offered.
- Close to Cavill Avenue and Surfers Paradise Beach
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
Surfers Paradise Marriott Resort & Spa places you within a mile (2 km) of popular attractions like Cavill Avenue and Surfers Paradise Beach. This 216-room, 5-star hotel has 2 outdoor pools along with a marina and a full-service spa. King Tutts Putt Putt and Adrenalin Park are also a short walk from this Surfers Paradise hotel.
Get your fill of international cuisine for breakfast, lunch, or dinner at Citrique, one of 4 onsite restaurants, or enjoy the garden views at Misono Japanese Steakhous. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
All 216 air-conditioned rooms feature balconies, refrigerators, and coffee makers. Guests can expect 42-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other amenities include free newspapers, safes, and phones.
Surfers Paradise Marriott Resort & Spa features a marina, a full-service spa, and 2 outdoor pools. Valet parking is offered for AUD 25 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include a lazy river, a children's pool, and a 24-hour fitness center.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 2463 reviews