QT Gold Coast5.0 out of 5.0
Recent guest reviews
If I was only rating my room and the Bazaar Restaurant it would be a five star. Unfortunately the staff at this hotel are a HUGE let down. Abrupt to the point of rudeness, as if they have no time for you. This is not just a one off, or staff having a bad day, as I have stayed before. This was my third visit, after giving it two more chances because I love the rooms, the food, and the retro vibe, but no more. I won't be back. The staff ruin the overall experience with their lack of friendly service and snobby attitude. Having just returned from a business trip to the Crown Promenade in Melbourne, I would suggest the QT take a leaf out of their book when it comes to customer service.
We stayed here for 2 nights which was far too long. We could not wait to leave. It is not the hip hotel we thought it would be. The hotel needs refurbishing in the rooms and pool area. We went to the Stingray bar for a drink and stood around for ages waiting to be served despite some bar staff being free to serve us. We ended up walking away. Very disappointing.
I have to agree with the previous review as we also had a disappointing experience when we stayed for 1 night recently. Firstly, we had to wait 30 minutes for our room to become available (after check in time) despite checking in the day before via an email received from the hotel (I still don't understand the point of this). I asked for a high floor and got a room on the first level of rooms (3 out of 22 floors). The sea view was misleading....I got a glimmer of a view which was disappointing. I don't think they even checked my requests and we felt like just a number. We've stayed at many hotels across the world and this isn't a memorable one. I asked for extra towels and got 3 for 4 guests. The bathroom is tiny. There is no furniture on the balcony so couldn't sit out there. There was no light either so wouldn't be able to see a thing even if you could. The pool area is small with no way near enough sun loungers. Overall it's tired and needs tidying up quite a bit.
If you call your property a hipster hotel, would any hipsters show up? Well the staff for one plays the role, they are all young and largely energetic and nice, so that's good. But on a two-night stay during which a conference was also held, the QT Hotel Gold Coast was too excited for its own hipsteria that it forgot to deliver good service. The room with an ocean view would have been grand except for the crane blocking the view. Stand-up shower which dripped the whole night, and a sink that didn't allow any space to put anything of your own. Not impressive. The check-in was a little rocky and took too long to process. And check out was an interminable wait, causing us to barely make our business meeting--you really need more than two people at the front desk when the queue is three people deep. Worst of all was the breakfast. Took almost an hour to get a basic breakfast, and they forgot the orange juice. "I'll send it right up!" meant another ten minute wait. I will not come back. Sorry, hipsters: you're on your own next time.
We stayed here for 4 nights during our vacation in Australia. And we have not ever stayed in a place that was so overrated and so disappointing before. And we do stay a lot in hotels, both for business as well as holidays. It starts with an extremely rude and arrogant checkin at the reception. Every question we had ("where can we unload the luggage?" "Where is the parking") we got a rude answer for. There was not even an offer to have someone helping us with luggage or anything. The room itself is ok, whilst the sea view room is not worth the price anyway as the hotel is in 2nd row and you're looking out onto cranes and major construction sites. The bathroom is a joke. The sink is so tiny that you can hardly wash without causing a flooding and the water does not drain off from the sink neither. The bed is much too soft for our taste. The traffic noise coming from the main boulevard through the windows is very disturbing. We also had very unpleasant neighbors who drank and smoked all night in their rooms and really created a horrible noise. After we asked them politely to be a bit more quiet the dumped their empty beer bottles in front of our room door. When called, the hotel guys didn't do much about it all. The pool is much too small for the number of guests and only a few chairs there. The water in the jacuzzi is really dirty. Breakfast is fine, but the first question you get is whether you want to pay for better (Barrista) coffee. All in all, would never come back here, sorry to have to give such a bad review.
When checking into this hotel you notice every type of character because it really is a hotel suitable for all. The upsides are that it's a good location with beautiful rooms and communal areas and some great extras such as complimentary bicycles. The downside is that the pool area is small and probably doesn't have enough beds for even one floor of hotel guests, but when you've got the beach just 3 minutes away, it probably doesn't matter. Is the extra money for the sea view worth it? Maybe not. At the moment the view has cranes in the way from building work and whilst you can see the sea, the buildings also in view make it hardly picturesque. How much are you really in your room anyway? The balconies aren't large enough to kick back and relax and there's no table and chairs on them to do so. Parking also costs an additional $8 per day which feels unnecessary. It would be better to make every room $5 more and it would probably even out. The hotel hot water also broke when I stayed. Not a reason to mark them down but an annoyance nonetheless.
My partner and I stayed here for a wonderful 2 nights and I can't speak highly enough of how great it was. The building itself is fantastic, the room was spectacular, everything so clean and fresh and pleasant. The staff are so nice and helpful and easy to talk to. They even had complementary retro bicycles you could borrow for 3 hours at a stretch! The buffet breakfast was incredible, the best I've ever experienced. QT is now my absolute favorite go-to hotel for whenever I'm in surfers paradise!
As someone who regularly visits QT in Sydney CBD, this was a surprise to experience such undertrained staff. Everything was a hassle and a chore. The rooms were clean but basic. Requires better management and the staff need to be more outgoing.
A very young and upbeat hotel with suitably funky and ireverant items in the room (female figured cocktail shakers) and cute party orientated little kits for room service. The downstairs bar was full with a dance floor pumping out the hits on a Saturday night, not something you usually see in a hotel lobby. A refreshing break from Junipers that was mobbed. Overall, a good option if you are visiting although there in winters so didn't enjoy the weather or beach unfortunately!
This place is so quirky and comfortable. Well designed. Well priced. Comfy big bed. Great on site food and a nice pool. Close to the Main Street about 5 min walk - but far enough from the action to have a restful stay. Would have liked the gym to be a bit cooler - air con was set too high. We will come back again!
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 2724 reviews