Skip to main content
Beginning of main content

Queens Hotel Cheltenham MGallery Collection

4.0 out of 5.0

Recent guest reviews

The maids began knocking on our doors before breakfast and continued the onslaught until 45 minutes before checkout when the maids set off the fire alarms to scare us out of our rooms. We scurried out thinking there was a fire and ended up leaving money and a suit jacket behind thus we had to return to the hotel from the train station to retrieve our belongings. The money was gone but we did find the jacket.

It´s a very good location with easy access. We have stayed at a suite deluxe renascense, that is big and have a great view of the Imperial Garden. The staff is very attentive and gave us a special card and sweets as amenities for our anniversary. The breakfast is good and the dinner included is very good too.

This is an old traditional hotel, somewhat sleepy but still well functioning. The rooms on the back side have a terrible view, ask for a room towards the park. Breakfast is quite ok even if the waiters sometimes looks a bit confused. Dinner is typical hotel food.

We stayed one night over a weekend, as we were in town for a birthday party. I was slightly annoyed that prior to arrival my card was incorrectly charged for breakfast- without my agreement- but a quick call and we sorted it. The parking was convenient and reasonably priced (£12.50 per day) and we checked in without issue. We were advised we had been upgraded to The Imperial Suite- which was an absolute treat. The room is gorgeous- high ceilings and with lots of space. The style of the room was a modern mix on the georgian building- we thought it was really cool and quirky. The bathroom was fantastic- a really lovely big shower and bath. We loved the controls for the bath and shower-all powered by buttons. It was a really modern touch. We didn't have dinner or breakfast there as it was a flying visit, but we'd definitely visit again for a longer stay, and would absolutely book the Imperial Suite for a treat. It's a fantastic hotel and worth a visit.

An iconic building in the heart of Cheltenham, close to the French Quarter, Imperial Square shops and restaurants. We have never stayed at the hotel but there is an excellent outside seating area where it is possible to enjoy a drink, or full afternoon tea, lunch is served both inside and out. Good service, quiet and peaceful surroundings, in spite of its central location. The hotel lobby also has a seating area where it is possible to enjoy a snack or afternoon tea.

32 of us booked in advance. Afternoon tea £19.50 a head for 4 small rather dull sandwiches made with sliced bread, 1 fruit scone with jam and clotted cream (lemon curd also offered) 2 tiny cakes measuring 1.5cm square, a biscuit the size of a 50p and a lavender macaroon. This was followed by gin and tonic sorbet (which most of us disliked). Tea and good coffee freely available but a help yourself system. Had a lovely time because of the company, but was expecting better service and better VFM. They also wanted us to pay extra for car parking! Would not recommend this for afternoon tea to anyone.

From the moment I called the reservation team to book a triple room, the experience with the staff at this hotel was amazing. This was a weekend away with 2 of my very special girlfriends and we were given a Deluxe room. The sofa was made into a bed and an additional bed was also provided. It was a corner room and was huge - lovely windows on two sides of the hotel, a big en-suite bathroom (with large shower) a lovely seating area, masses of room for the three of us to get ready, despite all the beds in the room! Amazing. Upon arrival, mid morning we had coffee, then a couple of Pimms (not each!). When we got back from dinner we had a night cap. And breakfast the next morning was delicious - lots to choose from - the full English and smoked salmon with scrambled eggs were our choices. The staff at reception, the bar/restaurant were all very efficient and provided a great service. We had a slight issue with the charging for our night caps, but this was swiftly resolved by one of the managers. The hotel is a beautiful building - the stairwell is gorgeous and the rooms are tastefully furnished (the photos on the website are an accurate representation) - we did not find any grubby areas! Parking is right at the hotel - £12 for 24 hours and it's behind a barrier. We paid £305 all in for the B&B plus drinks mentioned and parking for 2 cars, which at £100 each for a classy night away, was great value. Loved it (but you do have to go with amazing friends to make it as special as my weekend was)!

We have stayed in a few MGalleries. They have so far always delighted with their quirky mix of old and new in some delightful buildings and Queens hotel did not disappoint. Crooked floors and squeaky floorboards were not a problem, but be prepared to hear the TV from the next room. Hotel decor was really pretty and room very airy, comfy and light. Bathroom was small but adequate. Delicious breakfast with plenty of choice in a very charming space. Service was a bit hit and miss. Would definitely recommend.

De luxe room, overlooking the park. Decor on the hall and stairs is sumptuous. Comfy beds and pillows. The hotel faces the town and there are bars and restaurants near but it is still quiet. Ideally placed hotel for shopping. We were there for the Ukulele Festival and were ideally placed as it took part in the Town Hall just a short walk across the park. Good breakfast which we ate in the orangery and while the weather was so nice during our stay we took our tea out into the garden.

We had booked a standard room but given a free room upgrade to a suite on arrival! A lovely large room with ensuite bath and shower. It was obviously recently renovated to a high standard. Melanie on reception was very welcoming and helpful and explained that we would be able to make use of the hotel car park (£12) even after we had checked out. We ate in the evening at the Brasserie Blanc next to the hotel - food was very good and reasonably priced. The breakfast in the hotel was excellent and plentiful. We will definitely be returning.

The Promenade Cheltenham England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Concierge services
  • Laundry facilities

Queens Hotel Cheltenham MGallery Collection places you next to Imperial Gardens and within a 5-minute walk of Cheltenham Town Hall. This 84-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi. It's in central Cheltenham and also a short walk from Cheltenham General Hospital and University of Gloucestershire.


In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a pub. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


All 84 recently renovated rooms feature minibars, safes, and desks. Guests can expect to find cable TV and stay connected with free WiFi. Rooms also include hair dryers.

Property features

Renovated in 2015, Queens Hotel Cheltenham MGallery Collection offers free WiFi in public areas, conference space, and a library. Valet parking is available for GBP 12.00 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-in, free newspapers, and laundry facilities.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

64% of guests recommend this hotel

Total of 1248 reviews