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Queens Hotel Cheltenham MGallery Collection

4.0 out of 5.0

Recent guest reviews

Lovely hotel with a charming bar and restaurant. Unfortunately the lift was out of action when we was there but the staircase is amazing with wallpaper like I've Never seen before. Great place for a trip if you've never been to Cheltenham before which is steeped in history. Well worth a stay.

We have just had a one night hotel stay at the Queens Hotel .We found the staff to be extremely helpful and courteous especially the young girl on reception who was very helpful on dealing with our room change to one with a bath. We were a bit disappointed that there were no complementary biscuits supplied in the room has we have found most hotels supply these . We didn’t go to breakfast so can’t comment on this but we didn’t go has we thought the price of 17.50 per person to be rather expensive . The hotel charges 12 pounds per day to park your car which I feel also expensive although you can leave your vehicle to explore Cheltenham as the hotel is in a very good location close to centre and all amenities. Overall we found the hotel to be very good and would definitely stay here again.

My friends Son's Wedding, what a lovely day, everything was perfect. The staff could not do enough for us all, very friendly. The rooms beautifully decorated, the food was great and served pipeing hot.The evening buffet was good too.

Friends selected this hotel for a couples weekend away - pleased with the hotel and its location, excellent base to breeze around Cheltenham. We enjoyed the options on offer in the Gin bar. Rooms airy and clean although I do have an allergy against creaky floor boards. Breakfast is fresh, prompt and relaxed in the sun lounge.

We recently stayed on a Saturday night, from start to finish it was superb, great service on reception, fabulous room, great service in the lounge, fantastic breakfast. Carpark next to the hotel I cant recommend it enough, one of the most comfortable beds I have ever slept in !

A true delight. The hotel is as impressive inside as it is when viewed from the street: the ornate central staircase, external and internal glass skylights allied to Pugin designed wallpaper is visually stunning. It is perfectly positioned with Montpellier Gardens behind while overlooking the Imperial Gardens which means that the Centre of the town is a genuine five to ten minute stroll away. Plenty of good eating places close by if you want something different to the restaurant and chic boutique shopping is easy to find so you won’t have far to carry your bags. Good breakfast buffet including usual cooked to order dishes, the smoked haddock and poached eggs, smoked salmon with scrambled egg and full English -we had during our stay were all nicely cooked and presented. One very minor quibble we weren’t too keen on the bread used for toast which was also cold. We have to say all the staff we encountered - and we mean all - from reception, housekeeping, maintenance, restaurant and bar were unfailingly pleasant and courteous. Special mention for Adele in the bar whose cheerful manner and help choosing interesting combinations of gin and tonics made our stay even more memorable.

Hotel is full of Character and tastefully decorated. Bedroom was a decent size and very warm on a bitterly cold day. Only small criticism was that there was no chair in the room so we had to sit on the bed or on a small stool (not very comfortable). Car parking convenient (£12 for residents ) and location is perfect.

Stayed the weekend on Secret Escapes deal and was very impressed. Service was second to none and the food was delicious. Large party at the hotel was on, yet did not disturb us. Great location to see Cheltenham.

Stayed at Queens Hotel as were went to a Gin Tasting experience at the local Gin distillery Brennan and Brown. Only a 15 minute walk so the location of the hotel was perfect. From the outside this was a very nice looking hotel, very grand. This continue as we walked into the lobby/reception. We were greeting by a very nice chap who checked us in, offered us a hand with our luggage, offered a wave up call, enquired as to our parking requirements - this was service! We were shown to our room, on route we walked up the staircase which was a grand sight. An old fashioned element to this great hotel, can’t describe it but worth a see. As we walked into our spacious bedroom we were met with a huge comfy looking bed. The bed was certainly comfortable and aided a pleasant nights sleep. Dinner and Breakfast were amazing, great variety and the quality of food was also great. I am glad we booked dinner and breakfast with the room. On check out, all the pleasantries were delivered as per the check in. The same chap even remembered our room number which we were amazed by. The service by all staff was great, everyone was friendly and efficient. All in all this is a fabulous hotel in a great location which has all the niceties a 4 star hotel could offer. I can’t wait to stay again!

Friendly staff. Booked superior room which was large and clean . Comfy beds. Great breakfast - pay the day before for a cheaper rate for breakfast. Parking not included In hotel rare £12 per day. Lift undergoing maintenance so used service lift- nice touch of homemade cookies and lemonade as apology for inconvenience

The Promenade Cheltenham England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Concierge services
  • Laundry facilities

Queens Hotel Cheltenham MGallery Collection places you next to Imperial Gardens and within a 5-minute walk of Statue of Edward Wilson. This 84-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi. It's in central Cheltenham and also a short walk from Cheltenham Town Hall and The Promenade.


In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a pub. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


All 84 recently renovated rooms feature minibars, safes, and desks. Guests can expect to find cable TV and stay connected with free WiFi. Rooms also include hair dryers.

Property features

Renovated in 2015, Queens Hotel Cheltenham MGallery Collection offers free WiFi in public areas, conference space, and a library. Valet parking is available for GBP 12.00 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-in, free newspapers, and laundry facilities.

Room options

Deluxe Room

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

64.0% of guests recommend this hotel

Total of 1372 reviews