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The Black Swan - The Inn Collection Group

4.0 star property

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Photo gallery for The Black Swan - The Inn Collection Group

Front of property - evening/night
Property video
Garden
Desk, iron/ironing board, free WiFi, bed sheets
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Bar

Explore the area

View in a map
Market Place, Helmsley, York, England, YO62 5BJ
  • Place, North York Moors National Park
    ‪1 min walk‬
  • Place, Helmsley Castle
    ‪4 min walk‬
  • Place, Hemsley Walled Garden
    ‪7 min walk‬
  • Airport, Durham (MME-Teesside Intl.)
    ‪68 min drive‬

Room options

View all photos for Classic Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double or Twin Room

9.4 out of 10
Exceptional
(6 reviews)
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Feature Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Feature Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Double or Twin with Sofa Bed

Desk, iron/ironing board, free WiFi, bed sheets

Superior Double or Twin with Sofa Bed

8.0 out of 10
Very good
(5 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Single Room

Desk, iron/ironing board, free WiFi, bed sheets

Single Room

7.4 out of 10
Good
(3 reviews)
  • 194 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite Double Room with View

Desk, iron/ironing board, free WiFi, bed sheets

Suite Double Room with View

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Double or Twin Room

9.2 out of 10
Wonderful
(5 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Cosy Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Cosy Double Room

8.6 out of 10
Excellent
(10 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Room with Bunks

Family Room with Bunks | Desk, iron/ironing board, free WiFi, bed sheets

Family Room with Bunks

8.0 out of 10
Very good
(1 review)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed
  • Free WiFi

About the neighborhood

Helmsley

The Black Swan - The Inn Collection Group places you next to North York Moors National Park and Helmsley Arts Centre. This 45-room, 4-star hotel has free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • North York Moors National Park - 1 min walk - 0.1 miles
  • Duncombe Park - 3 min walk - 0.2 miles
  • Cleveland Way - 3 min walk - 0.2 miles
  • Helmsley Castle - 4 min walk - 0.3 miles
  • Hemsley Walled Garden - 7 min walk - 0.4 miles

Getting around

  • Thirsk Station - 22 min drive
  • Durham (MME-Teesside Intl.) - 56 min drive

Restaurants

  • ‪The Black Swan - ‬8 min drive
  • ‪The Feathers Hotel - ‬1 min walk
  • ‪The Fairfax Arms - ‬8 min drive
  • ‪Byland Abbey Inn - ‬12 min drive
  • ‪The Royal Oak - ‬11 min drive

About this property

The Black Swan - The Inn Collection Group

Guests of The Black Swan - The Inn Collection Group enjoy free WiFi in public areas, coffee in a common area, and a banquet hall. You can put free parking to good use if you drive. The front desk has multilingual staff that can help with luggage storage, and offer advice about sights and eateries nearby. This smoke-free hotel also has a garden.
TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, ironing boards, and desks are also standard.

Similar properties

2 bars/lounges
The Feathers Hotel, Helmsley, North Yorkshire
York
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
9.4 out of 10, Exceptional, 486 reviews
$98 nightly
The price is $118
Jun 28 - Jun 29
Total with taxes and fees
The Feathers Hotel, Helmsley, North Yorkshire

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free full breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • No elevator

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: GBP 25
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 25

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for GBP 15 per pet, per day
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: GBP 25 (subject to availability)
  • Late check-out fee: GBP 25 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 10:30 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Black Swan Hotel York
Black Swan Hotel
The Black Swan Hotel
The Black Swan at Helmsley
The Black Swan - The Inn Collection Group York
The Black Swan - The Inn Collection Group Hotel
The Black Swan - The Inn Collection Group Hotel York

Frequently asked questions

Is a free cancellation option available at The Black Swan - The Inn Collection Group?

The Black Swan - The Inn Collection Group offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at The Black Swan - The Inn Collection Group?

As of Jun 10, 2026, prices found for a 1-night stay for 2 adults at The Black Swan - The Inn Collection Group on Jun 14, 2026 start from $132, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of The Black Swan - The Inn Collection Group?

This hotel is located in York, just steps from North York Moors National Park and Helmsley Arts Centre, and within a short walk of Helmsley Castle. You'll also find Hemsley Walled Garden and Duncombe Park less than a mile away.

Will I be able to park at The Black Swan - The Inn Collection Group?

Yes, self parking is offered for free at the hotel.

Does The Black Swan - The Inn Collection Group have a casino on the premises?

No, The Black Swan - The Inn Collection Group doesn't have a casino.

Will I find an indoor pool at The Black Swan - The Inn Collection Group?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at The Black Swan - The Inn Collection Group?

Couples staying at this hotel will appreciate amenities like a restaurant plus some guestrooms include turndown service and bathrobes.

Are there hot tubs at The Black Swan - The Inn Collection Group?

No, this hotel doesn't have a spa tub.

Does The Black Swan - The Inn Collection Group have a restaurant with a breakfast menu?

Yes, The Black Swan - The Inn Collection Group serves free full breakfasts each morning from its restaurant.

Will The Black Swan - The Inn Collection Group allow pets to stay for free?

Although they can't stay for free, pets are welcome at The Black Swan - The Inn Collection Group for a fee of GBP 15 per pet, per day.

Are there connecting rooms at The Black Swan - The Inn Collection Group?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from The Black Swan - The Inn Collection Group?

The closest major airport to The Black Swan - The Inn Collection Group is Durham (MME-Teesside Intl.), which is about 23.7 mi away.

Can I book a room with a balcony at The Black Swan - The Inn Collection Group?

No, there aren't any guestrooms at The Black Swan - The Inn Collection Group that offer a balcony.

The Black Swan - The Inn Collection Group Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 222 out of 420 reviews
Rating 8 - Good. 132 out of 420 reviews
Rating 6 - Okay. 50 out of 420 reviews
Rating 4 - Poor. 13 out of 420 reviews
Rating 2 - Terrible. 3 out of 420 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities
Beautiful hotel. Clean and really comfortable. Staff were very pleasant and professional Food was excellent.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfortable room, free parking, great staff
Stayed 1 night in Oct 2025
Verified

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the whole experience
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Room was brilliant,food great,staff and everything else 1st class
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berg good hotel, great service breakfast was excellent
Stayed 1 night in Nov 2025
Verified

8/10 Good

Clare

Liked: Cleanliness, amenities, property conditions & facilities
Lovely and clean room. Lovely breakfast included and a good price Thank you
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel in Helmsley

We went to celebrate our 40th wedding anniversary lovely hotel and great staff
Stayed 1 night in Aug 2025
Verified

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room and bathroom, parking is a problem compared with the distant past. Breakfast and housekeeping staff very pleasant and helpful
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to be back again . Staff were awesome !
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Anthea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

We had a good stay in every way and will certainly stay there again
Stayed 1 night in May 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel will definitely return 👌 👍
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities
Enjoyed our stay, room was spacious and meals where good.
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Anthony

Liked: Property conditions & facilities
Very clean , friendly staff , excellent breakfast, highly recommended
Stayed 1 night in Jul 2024
Verified

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice venue to stay at, close to local amenities.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful building, great food, very comfortable stay, perfect location and friendly staff.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely horel
Stayed 1 night in Sep 2025
Verified

8/10 Good

Alan

Liked: Cleanliness
Disliked: Property conditions & facilities
An OK stay, common areas are a little tired, first morning we waited 20 mintes for someone to bring a menu and take our order, second morning was better. Great location with easy access to North York Moors.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay. Happy with the room and a lovely breakfast - would definitely recommend it.
Stayed 1 night in Jul 2022
Verified

8/10 Good

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little village hotel
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Richard

Lovely hotel and very dog friendly
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good no complaints. Nice ambiance and great location.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely beer garden with the option to eat meals in the beer garden Parking was a bit hit and miss as there are a lot of rooms and not a lot of parking spaces Staff were very friendly and meals very good Accommodation was very comfortable and rooms were quiet Highly recommended
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was easy and the staff friendly.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in Apr 2023
Verified

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Country Hotel

Very Nice Country Hotel Good location. friendly staff Excellent Food
Stayed 2 nights in Nov 2022

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