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Best Western Tower West Lodge

3.0 out of 5.0

Recent guest reviews

Great hotel very clean and quiet great location. I always have good experiences using best westerns

The heating was not working, they made us wait and watch maintenance guy try to fix it so we had to call front desk again and ask for a different room, we end up in a smaller one with a defective toilet. Next day we had to move to a different hotel. They refuse to refund the money for the 2nd night because we use Orbitz and Orbitz is telling us that the hotel does want to give them the code they require in order to give us the money back. Oh also at the hotel tell told us there was nothing they can do because we didn't pay directly to them, but Orbitz insist that they only need the code from the hotel to make the refund possible, so the hotel front desk personal lied to us. Now we need to deal with the manager that was not at the hotel because it was a weekend haha, typical for managers right.

Large, clean room and bathroom. Good breakfast. Helpful staff.

Wonderful room - very nice hotel / amenities ..... Had voucher for breakfast .... Front staff confusing on information.

The staff is very friendly and helpful the rooms are very clean and the food in the restaurant is wonderful .

Very well kept and clean. Room was very nice and roomy.

Everything was perfect. I didn't need a thing. Maybe the only comment I have is, that compared to other 3 star motels that I've stayed at in the last month, this motel is priced more then twice the price of others. I really had two think before I booked this motel.

Three stars?! Doubtful. The room was inexpensive and clean, but outdated. Also, no breakfast included, however they do provide discount coupons to the in-house restaurant. Being that breakfast is usually offered these days, I didn't think to ask before booking. Lesson learned.

The better hotels were booked for the night, and this was scary inexpensive so I went with it. I knew better. I've never been a fan of this chain.

Nice place, the room was comfortable, common spaces were clean and well kept. The lounge was fun!

good we enjoy staying here as it has a restaurant and bar attached. Staff friendly

The room was very good, clean bath, quite quiet, no comp breakfast, access to interstate excellent, excellent start to all areas of the city. A very good hotel for the money.

This hotel was easy to find. Our rooms appeared to be clean, however, we found an old leftover pizza in a drawer. In the morning we asked for additional towels (only enough for two in room) as we had booked 3 to 4 people per room (rented 4 rooms) and were told there was no more clean towels! garbage and leftover food from the restaurant were in the hallway when we arrived and still there when we checked out the next morning. Not so sure I'd stay here again.

Restaurant was the best part. Hallways dirty! I understand there is oil working and construction people staying, however you could use a vacuum once in a while in the hallways. Horrible placement for me to...next to a family with kids pounding on the doors at all hours from 8 am to 11 pm. Running up and down the halls at all hours too. I will not be staying there again!

We stayed here at the end of a long trip and this place needs a real face lift! The outside it much better than the interior. The halls smell of mold and the rooms attempt to be clean... but when you lay down you feel like there might be bed bugs... I opted to bypass the morning shower and get the heck out of dodge!

friendly, got right in fast, pop & snack machiens a little high priced

I got into town after a long delayed flight, I was still 2 hrs drive fromm y son's home. It was dark, cold and late. I stopped at this Best Western and was greeted by a lovely staff. I got a room and ordered food from the on locatiion resturant. On my return trip I booked here4 and was greeted and helped by the staff. The shuttle to and from the airport at 5am was no problem for the courteous and helpful staff! I will stay here again and recommend it to others. My Grandchildren and I loved the pool and the food was Excellent!!!

My stay at Tower's West was near perfect. The rooms were clean and very comfortable. My only complaint was there was no cream in the room for morning coffee, not too serious right? And for the value I would definitely recommend it.

Rm 1110. There were 2 queen beds with only 3 pillows. Had to request twice to have added pillows. Listening to the conversasion a person did come down while we were gone and checked but did not add 1 pillow to make 4. Response when asked was that the hotel was short on pillows. Also, there was a smell of meldew on the pillows that were brought in. Way to much cholorine. Children had to leave the pool. Will stay next time. Thank you

Couldn't ask for more amenities. Very nice place to stay,

109 N Hwy 14/16 Gillette WY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Within a short walk of Rockpile Museum, Best Western Tower West Lodge is within a mile (2 km) of AVA Community Art Center. This 3-star hotel has 190 guestrooms and offers conveniences like a restaurant, an indoor pool, and free in-room WiFi. Also nearby are Bicentennial Park and Campbell County Convention and Visitors Bureau.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 6 AM to 11 AM.


Rooms

All 190 rooms feature microwaves, refrigerators, and coffee makers. TVs come with satellite channels and video-game consoles, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include free newspapers, phones, and ironing boards.


Property features

At Best Western Tower West Lodge, guests enjoy an indoor pool, a fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and tours/tickets. Additional amenities include free WiFi in public areas, 6 meeting rooms, and a conference center.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Standard Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Pool View

Queen 2 | Sleeps 4

Guest reviews for Best Western Tower West Lodge

Everyone (4) Business (9) Couples (6) Family (15) Other (5) Friends (2)
5

devils tower

Everyone

Great hotel very clean and quiet great location. I always have good experiences using best westerns

By , from ri on Apr 25, 2017

2

bad heating, dust everywhere and dancing toilets.

Everyone

The heating was not working, they made us wait and watch maintenance guy try to fix it so we had to call front desk again and ask for a different room, we end up in a smaller one with a defective toilet. Next day we had to move to a different hotel. They refuse to refund the money for the 2nd night because we use Orbitz and Orbitz is telling us that the hotel does want to give them the code they require in order to give us the money back. Oh also at the hotel tell told us there was nothing they can do because we didn't pay directly to them, but Orbitz insist that they only need the code from the hotel to make the refund possible, so the hotel front desk personal lied to us. Now we need to deal with the manager that was not at the hotel because it was a weekend haha, typical for managers right.

By , from Denver, Co on Sep 27, 2016

4

business trip

Everyone

Large, clean room and bathroom. Good breakfast. Helpful staff.

By , from IL on Jun 26, 2016

4

great for the price

Everyone

Wonderful room - very nice hotel / amenities ..... Had voucher for breakfast .... Front staff confusing on information.

By on Jun 10, 2016

4

one of the best hotels in gillette

BusinessTravelers

The staff is very friendly and helpful the rooms are very clean and the food in the restaurant is wonderful .

By on Aug 13, 2014

5

one of the best

Couples

Very well kept and clean. Room was very nice and roomy.

By on Aug 6, 2014

5

one nights stay on the way to sturis, sd

Couples

Everything was perfect. I didn't need a thing. Maybe the only comment I have is, that compared to other 3 star motels that I've stayed at in the last month, this motel is priced more then twice the price of others. I really had two think before I booked this motel.

By on Aug 5, 2014

2

you get what you pay for

Families

Three stars?! Doubtful. The room was inexpensive and clean, but outdated. Also, no breakfast included, however they do provide discount coupons to the in-house restaurant. Being that breakfast is usually offered these days, I didn't think to ask before booking. Lesson learned.

By on Dec 3, 2013

2

great price, but not my style

BusinessTravelers

The better hotels were booked for the night, and this was scary inexpensive so I went with it. I knew better. I've never been a fan of this chain.

By on Nov 16, 2013

4

single night stay

Families

Nice place, the room was comfortable, common spaces were clean and well kept. The lounge was fun!

By on Oct 28, 2013