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River Terrace Resort & Convention Center

2.5 out of 5.0

Recent guest reviews

Wonderful stay at this hotel. The bed was super comfortable, room was very clean, jacuzzi tub was awesome, nice view from balcony. We received an upgraded 2-story king jacuzzi fireplace suite and couldn't have been happier or had a better time. We'd definitely stay here again on a return trip. Very friendly staff. Restaurant on-site. Definitely recommend booking here! Also visit nearby Heavenly Delights....A++++

The hotel is very conveniently located in the downtown Gatlinburg area, which is really the only reason we chose it. Because the traffic can be so heavy, it was very nice to be able to park our car and walk to wherever we wanted to go. Having said that, the hotel itself is very dated and the rooms, while clean, are very old and pretty run down. If we had planned to stay longer than we did, we definitely would have stayed in a different hotel.

We spent 5 days traveling and stayed at 3 hotels. This was our most expensive location. This was also our most disappointing. Don't get me wrong, the rooms are super large and the area the hotel is located is really what we choose the hotel for but I was expecting the bed to be nicer. Our bed had a think mattress pad on it and that made the top sheet not fit as well or maybe the top sheet was shrunk from washing it but whatever the case it did not fit well and came off during the night. The bed was extra hot because of the mattress pad so it was not a comfortable night sleep like I was hoping. The room was just ok. It is dated and we found a huge cellar spider in the room also. Just not as nice as our other hotels this trip.

Thur hotel is located ight on the river in downtown Gatlinburg. Great location but needs refurbishing throughout.

Everything was good great view from room staff was nice overall good hotel would recommend and will be staying here again

Had a great time. Weather was beautiful. This hotel is definitely old but has been maintained well.

Pictures and room look entirely different . Probably a good place years ago. Cobwebs in the bathroom and outside lights at night were an issue. Decor about 30 yrs old.

The room was okay condition the carpet was dated. Can't beat the location we did not move our car for 2 days just walked everywhere. A little pricey for the condition but I guess we were paying for the location. it was very quiet.

Family hotel that is suitably close to all activities in Gatlinburg, TN. Would recommend.

I booked a few days here for my daughter and son-in-law for their honeymoon and they loved it! They said the staff were so friendly and so very helpful. They loved the room, clean, quiet and comfortable. My daughter said the hotel was beautiful and located at a short walk from restaurants, museums and all the shopping. She was so happy about her experience here that we are definitely planning to stay again the next time we are in that area.

Arrived to hotel for check in and was told we had been "walked" to another hotel in Pigeon Forge due to overbooking. This happened on New Years weekend. We specifically booked this hotel to be able to walk to everything in Gatlinburg. Very disappointed with the staff when we called about being moved. They were rude and disrespectful. This was huge inconvenience due to the fact we were traveling with kids. The hotel we were moved to was dated and the rooms were tiny.

The room was spacious, and clean. The TV set seemed out of date, with a poor picture quality. Very convenient to town shopping and restaurants.

It was really good and comfortable room Also it has awesome view of the mountains

I booked this hotel close to labor day weekend , so didn't have much choice left in that area.But after visiting 1st time gatlinburgh city , I would recommend to stay in Pigeon Forge , 7 miles from gatlinburg but will have a ton of choices around. The hotel on the down of a hill side , so most cases you have to walk uphill to get into your room. The wifi never worked on weekends and hardly connected for 5 mins. Rooms are ok but No elevator in the building with 3 floors . So if you are having big luggage, remember you have to carry on your own to your 3rd floor, if you are not lucky to get on 1st floor. Nearby restaurant's are overpriced and not of good quality. Keep some cash always as restaurant may accept cash only.

It's walking distance from shops. It's a short drive from the great smokey mountains.

I love being able to walk to everything, this is why we stay here. The room was nicer than ours last year with a jacuzzi tub being a nice bonus. The only thing I did not care for was the bed it was extra firm, this is probably just personal preference.

Our stay was with our two small children. Hotel looked nice outside, great location for exploring Gatlinburg. The room was clean but very old, the bedding was very old and outdated. Room was considerably smaller than I thought it would be. Fairly priced for what you get.

Would recommend! Fair place to stay within walking distance to everything. Not to mention the restaurant has happy hour (1/2 off drinks) everyday.

The room overlooked the stream. We could walk to town. It was great. We will come back there. I've been to gatlinburg a few times I really liked this hotel

Love the hotel needs a bit of updating and 1 of the 2 pools was shut down but room was clean and beds was comfortable!!

240 River Road Gatlinburg TN

Hotel highlights

  • Steps from Ripley's Aquarium of the Smokies
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

River Terrace Resort & Convention Center places you next to Ripley's Aquarium of the Smokies and Mountain Mall. This 205-room resort welcomes guests with conveniences like a restaurant, an outdoor pool, and free in-room WiFi. Centrally located in Gatlinburg, the resort is also a short walk from Guinness World Records Museum and Earthquake the Ride.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. For your convenience, a cooked-to-order breakfast is available for a fee.


Rooms

All 205 air-conditioned rooms feature balconies or patios, microwaves, and refrigerators. Guests can expect free WiFi and flat-screen TVs with cable channels. Coffee makers, free local calls, and hair dryers are also standard.


Property features

Guests of River Terrace Resort & Convention Center enjoy an outdoor pool, free WiFi in public areas, and a conference center. Free parking is included with your stay. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a seasonal outdoor pool, express check-out, and laundry facilities.

Room options

Standard Room, 2 Queen Beds

Queen 2 | Sleeps 4

Room, 1 King Bed, River View

King 1 | Sleeps 2

Room, 2 Queen Beds, River View

Queen 2 | Sleeps 4

Guest reviews for River Terrace Resort & Convention Center

Everyone (21) Couples (134) Business (2) Family (89) Other (8) Friends (17)
5

great choice convenient to everything

Everyone

Wonderful stay at this hotel. The bed was super comfortable, room was very clean, jacuzzi tub was awesome, nice view from balcony. We received an upgraded 2-story king jacuzzi fireplace suite and couldn't have been happier or had a better time. We'd definitely stay here again on a return trip. Very friendly staff. Restaurant on-site. Definitely recommend booking here! Also visit nearby Heavenly Delights....A++++

By , from AZ - Arizona on Nov 14, 2017

Review comment responded on Nov 19, 2017

Thank you for your review. Coupling exemplary service with praiseworthy facilities is all part of our mission to provide you, our guest, with an excellent vacation. We are delighted to read that you enjoyed your stay and look forward to welcoming you back to the River Terrace Resort and Convention Center again soon! Anja

3

convenient, nothing more

Everyone

The hotel is very conveniently located in the downtown Gatlinburg area, which is really the only reason we chose it. Because the traffic can be so heavy, it was very nice to be able to park our car and walk to wherever we wanted to go. Having said that, the hotel itself is very dated and the rooms, while clean, are very old and pretty run down. If we had planned to stay longer than we did, we definitely would have stayed in a different hotel.

By , from KY on Nov 7, 2017

Review comment responded on Nov 10, 2017

Thank you for taking the time to post a review of your recent stay with us. As you mentioned, our hotel is in the perfect location close to tons of unique activities that the Gatlinburg offers. We hope to have you visit us again in the near future!

3

last night of vacation

Everyone

We spent 5 days traveling and stayed at 3 hotels. This was our most expensive location. This was also our most disappointing. Don't get me wrong, the rooms are super large and the area the hotel is located is really what we choose the hotel for but I was expecting the bed to be nicer. Our bed had a think mattress pad on it and that made the top sheet not fit as well or maybe the top sheet was shrunk from washing it but whatever the case it did not fit well and came off during the night. The bed was extra hot because of the mattress pad so it was not a comfortable night sleep like I was hoping. The room was just ok. It is dated and we found a huge cellar spider in the room also. Just not as nice as our other hotels this trip.

By , from Chesapeake, VA on Oct 17, 2017

Review comment responded on Oct 19, 2017

Thank you for your honest and fair feedback. Feedback like this helps us to identify areas in which we could improve to make future guests stays all that much better. We appreciate your help in this manner and hope to see you again soon! Anja

4

great location

Everyone

Thur hotel is located ight on the river in downtown Gatlinburg. Great location but needs refurbishing throughout.

By on Oct 11, 2017

Review comment responded on Oct 13, 2017

Thank you for your feedback. We take all of our guests’ comments into consideration as we are always looking for areas to improve. Thank you again for sharing your comments. We hope that you will give us another opportunity to exceed your expectations. Nicole

5

excellent

Everyone

Everything was good great view from room staff was nice overall good hotel would recommend and will be staying here again

By , from franklin ky on Oct 9, 2017

Review comment responded on Oct 11, 2017

Melissa, thank you for the great review of Westgate River Terrace Resort & Convention Center. We are delighted to hear that you enjoyed the view from your room, as well as your stay overall. Our staff strives to be attentive and give great service, and we are delighted to see that you experienced that. We invite you back, and we hope to see you again soon! Sam

4

nice. close to where we wanted to be.

Everyone

Had a great time. Weather was beautiful. This hotel is definitely old but has been maintained well.

By , from Louisville KY on Oct 7, 2017

Review comment responded on Oct 9, 2017

Thank you so much for being our guest and for providing a review. We are glad you enjoyed your time with us and we look forward to your return! Anja

2

surprise

Everyone

Pictures and room look entirely different . Probably a good place years ago. Cobwebs in the bathroom and outside lights at night were an issue. Decor about 30 yrs old.

By on Jul 26, 2017

Review comment responded on Aug 21, 2017

We offer our sincere apologies regarding the extraordinary incidents you have mentioned and most of all that you were unable to enjoy your recent stay with us. Please know that the level of service we provide is taken very seriously and your issues have been forwarded to management. Nicole

3

great location, average room.

Everyone

The room was okay condition the carpet was dated. Can't beat the location we did not move our car for 2 days just walked everywhere. A little pricey for the condition but I guess we were paying for the location. it was very quiet.

By on Jun 28, 2017

Review comment responded on Aug 21, 2017

Thank you for taking the time to share your feedback of River Terrace Convention Center. We are sorry to hear that you time at our property was less than excellent, although satisfactory. We appreciate that you enjoyed the location and convenience of our property and will remain committed to making sure to exceed your expectations on your future visits. Nicole

4

nice family hotel

Families

Family hotel that is suitably close to all activities in Gatlinburg, TN. Would recommend.

By , from Rome GA on May 4, 2017

Review comment responded on Sep 5, 2017

Thank you so much for sharing your excellent stay experience at the River Terrace Resort & Convention Center. We love to hear that you appreciated the resort facilities, room accommodations, and convenient location. We do look forward to your visit the next time your travels take you to the Pigeon Forge area. Nicole

5

perfect!

Everyone

I booked a few days here for my daughter and son-in-law for their honeymoon and they loved it! They said the staff were so friendly and so very helpful. They loved the room, clean, quiet and comfortable. My daughter said the hotel was beautiful and located at a short walk from restaurants, museums and all the shopping. She was so happy about her experience here that we are definitely planning to stay again the next time we are in that area.

By , from Mississippi on Mar 16, 2017

Review comment responded on Apr 9, 2017

Thank you for your feedback. We are thrilled to see that you enjoyed all aspects of your vacation with us. We certainly hope that you have another chance to exceed your expectations again in the future. Luna