Standard Room, 1 King Bed
from $84
River Terrace Resort & Convention Center
2.5 out of 5.0
3.4
out of 5
Average Guest Review
See all 265 reviews
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Recent guest reviews
Pictures and room look entirely different . Probably a good place years ago. Cobwebs in the bathroom and outside lights at night were an issue. Decor about 30 yrs old.
The room was okay condition the carpet was dated. Can't beat the location we did not move our car for 2 days just walked everywhere. A little pricey for the condition but I guess we were paying for the location. it was very quiet.
Family hotel that is suitably close to all activities in Gatlinburg, TN. Would recommend.
I booked a few days here for my daughter and son-in-law for their honeymoon and they loved it! They said the staff were so friendly and so very helpful. They loved the room, clean, quiet and comfortable. My daughter said the hotel was beautiful and located at a short walk from restaurants, museums and all the shopping. She was so happy about her experience here that we are definitely planning to stay again the next time we are in that area.
Arrived to hotel for check in and was told we had been "walked" to another hotel in Pigeon Forge due to overbooking. This happened on New Years weekend. We specifically booked this hotel to be able to walk to everything in Gatlinburg. Very disappointed with the staff when we called about being moved. They were rude and disrespectful. This was huge inconvenience due to the fact we were traveling with kids. The hotel we were moved to was dated and the rooms were tiny.
The room was spacious, and clean. The TV set seemed out of date, with a poor picture quality. Very convenient to town shopping and restaurants.
It was really good and comfortable room Also it has awesome view of the mountains
I booked this hotel close to labor day weekend , so didn't have much choice left in that area.But after visiting 1st time gatlinburgh city , I would recommend to stay in Pigeon Forge , 7 miles from gatlinburg but will have a ton of choices around. The hotel on the down of a hill side , so most cases you have to walk uphill to get into your room. The wifi never worked on weekends and hardly connected for 5 mins. Rooms are ok but No elevator in the building with 3 floors . So if you are having big luggage, remember you have to carry on your own to your 3rd floor, if you are not lucky to get on 1st floor. Nearby restaurant's are overpriced and not of good quality. Keep some cash always as restaurant may accept cash only.
It's walking distance from shops. It's a short drive from the great smokey mountains.
I love being able to walk to everything, this is why we stay here. The room was nicer than ours last year with a jacuzzi tub being a nice bonus. The only thing I did not care for was the bed it was extra firm, this is probably just personal preference.
Our stay was with our two small children. Hotel looked nice outside, great location for exploring Gatlinburg. The room was clean but very old, the bedding was very old and outdated. Room was considerably smaller than I thought it would be. Fairly priced for what you get.
Would recommend! Fair place to stay within walking distance to everything. Not to mention the restaurant has happy hour (1/2 off drinks) everyday.
The room overlooked the stream. We could walk to town. It was great. We will come back there. I've been to gatlinburg a few times I really liked this hotel
Love the hotel needs a bit of updating and 1 of the 2 pools was shut down but room was clean and beds was comfortable!!
Restaurant staff needs to be upped for the breakfast. Only one waitress to service 30 tables.
The room that we were in, was obviously one of their original rooms. The room was older, not very clean, and the hot tub which was right out in the middle of the room was very worn. The bathroom was very old looking and pretty bad. There was a fireplace, which looked like an after thought. The room was definitely not the one that was shown in the pictures. I would not recommend it to anyone. The bed was so uncomfortable that we left a day early.
great location, only had small problems but maintenance took care of it right away. price was great for the location of the motel, we had 4 rooms but they only put 2 of us together, the other 2 were in different buildings.
when first arrived got two rooms recently renovated but room smell moldy and wet and had giant bug in room, went to desk they were awesome and gave a choice of rooms, had stayed here before and got rooms next to previous loved fireplace and Jacuzzi 4 post bed and patio right on the pool and creek stay was amazing, trying to book same rooms for weekend in dec
This hotel is older, but very clean! Location is the best! Room did not have good seating. No sofa and No comfortable chairs, just straight chairs at table.
Nice location and hotel except that it seriously needs upgrade
Guest reviews for River Terrace Resort & Convention Center
surprise
Everyone
Pictures and room look entirely different . Probably a good place years ago. Cobwebs in the bathroom and outside lights at night were an issue. Decor about 30 yrs old.
great location, average room.
Everyone
The room was okay condition the carpet was dated. Can't beat the location we did not move our car for 2 days just walked everywhere. A little pricey for the condition but I guess we were paying for the location. it was very quiet.
Review comment
Westgate Customer Care responded on Aug 21, 2017
Thank you for taking the time to share your feedback of River Terrace Convention Center. We are sorry to hear that you time at our property was less than excellent, although satisfactory. We appreciate that you enjoyed the location and convenience of our property and will remain committed to making sure to exceed your expectations on your future visits. Nicole
nice family hotel
Families
Family hotel that is suitably close to all activities in Gatlinburg, TN. Would recommend.
Review comment
Westgate Customer Care responded on Sep 5, 2017
Thank you so much for sharing your excellent stay experience at the River Terrace Resort & Convention Center. We love to hear that you appreciated the resort facilities, room accommodations, and convenient location. We do look forward to your visit the next time your travels take you to the Pigeon Forge area. Nicole
perfect!
Everyone
I booked a few days here for my daughter and son-in-law for their honeymoon and they loved it! They said the staff were so friendly and so very helpful. They loved the room, clean, quiet and comfortable. My daughter said the hotel was beautiful and located at a short walk from restaurants, museums and all the shopping. She was so happy about her experience here that we are definitely planning to stay again the next time we are in that area.
Review comment
westgate customer care responded on Apr 9, 2017
Thank you for your feedback. We are thrilled to see that you enjoyed all aspects of your vacation with us. We certainly hope that you have another chance to exceed your expectations again in the future. Luna
moved to another hotel
Everyone
Arrived to hotel for check in and was told we had been "walked" to another hotel in Pigeon Forge due to overbooking. This happened on New Years weekend. We specifically booked this hotel to be able to walk to everything in Gatlinburg. Very disappointed with the staff when we called about being moved. They were rude and disrespectful. This was huge inconvenience due to the fact we were traveling with kids. The hotel we were moved to was dated and the rooms were tiny.
Review comment
Westgate Customer Care responded on Jan 10, 2017
Thank you for your feedback. We truly regret that you were inconvenienced during your most recent stay with us. It is never our intention to inconvenience you in any way, however, due to unforeseen events there are times when units thought available are uninhabitable or units are mistakenly overbooked during peak seasons and it becomes necessary to moved valued patrons to whatever units are available. We apologize that the unit you were moved to did not meet your expectations. We hope that you give us another opportunity to exceed your expectations in the future. Nicole
Everyone
The room was spacious, and clean. The TV set seemed out of date, with a poor picture quality. Very convenient to town shopping and restaurants.
Review comment
westgate_customercare responded on Nov 3, 2016
Your comments are appreciated. We are gladdened to see that you enjoyed your visit with us. We hope to see you again soon! Nat
Everyone
It was really good and comfortable room Also it has awesome view of the mountains
Review comment
westgate_customercare responded on Oct 15, 2016
Thank you for your review. It brings us delight to learn that you were able to enjoy of our comfort and wonderful Smoky Mountain views. We hope to see you again soon! Nat
not a great place for long stay
Everyone
I booked this hotel close to labor day weekend , so didn't have much choice left in that area.But after visiting 1st time gatlinburgh city , I would recommend to stay in Pigeon Forge , 7 miles from gatlinburg but will have a ton of choices around. The hotel on the down of a hill side , so most cases you have to walk uphill to get into your room. The wifi never worked on weekends and hardly connected for 5 mins. Rooms are ok but No elevator in the building with 3 floors . So if you are having big luggage, remember you have to carry on your own to your 3rd floor, if you are not lucky to get on 1st floor. Nearby restaurant's are overpriced and not of good quality. Keep some cash always as restaurant may accept cash only.
Review comment
westgate_customercare responded on Sep 17, 2016
Your honest feedback is appreciated. We are disappointed to see that you may have been displeased with the location of our resort. We offer a prime location, in regards to Downtown Gatlinburg. We never intend to inconvenience you in any way, and our staff is always willing to do all that they can to better your experience. We are always happy to honor special requests, as long as our availability permits. We do hope that this did not hinder you from enjoying your Gatlinburg visit; it would be an honor if permitted another opportunity to better impress you. Nat
nice hotel close the the great smokey mountains
Everyone
It's walking distance from shops. It's a short drive from the great smokey mountains.
Review comment
westgate_customercare responded on Aug 31, 2016
It is so wonderful to read that you were able to enjoy of our prime location in regards to Downtown Gatlinburg, and The Great Smoky Mountains. Thank you for sharing your experience with us. We hope to see you again soon. Nat
love being close to downtown
Everyone
I love being able to walk to everything, this is why we stay here. The room was nicer than ours last year with a jacuzzi tub being a nice bonus. The only thing I did not care for was the bed it was extra firm, this is probably just personal preference.
Review comment
westgate_customercare responded on Aug 31, 2016
Your comments are appreciated. We are so delighted to learn that you were able to enjoy of our great location and your upgraded unit. We hope to have the pleasure of serving you again in the near future. Nat
We offer our sincere apologies regarding the extraordinary incidents you have mentioned and most of all that you were unable to enjoy your recent stay with us. Please know that the level of service we provide is taken very seriously and your issues have been forwarded to management. Nicole