River Terrace Resort & Convention Center in Gatlinburg - Pigeon Forge

Property features

Guests of River Terrace Resort & Convention Center enjoy an outdoor pool, free WiFi in public areas, and a conference center. Free parking is included with your stay. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations. Other amenities at this ski resort include a business center, express check-out, and laundry facilities.

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 2

$80* Per night/room Nov 3 - Nov 4

Room, 1 King Bed, River View

King 1 | Sleeps 2

Room, 2 Queen Beds, River View

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds

Queen 2 | Sleeps 4

Arrivals + Departures

The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

24-hour check-in
Check-out: 10:00 AM
Minimum check-in age: 21

Special Check-in Details

This property requires USD 50 credit card deposit or USD 200 cash deposit at check-in for incidentals. For more details, please contact the property using the information on the reservation confirmation received after booking.

Payment types

Pets

This property welcomes pets for USD 170.00 per accommodation, per stay, plus a deposit of USD 100.00 per stay
Dogs and cats only
Up to 1 per room (40 lbs is the maximum pet weight)
Certain rooms only, restrictions apply
Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
Service animals exempt from fees

Things To Know

Details about charges, deposits, or other important information: Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
The following credit cards are accepted: American Express, Diners Club, Discover, Mastercard, and Visa.
Debit cards aren't accepted.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Certain dog breed restrictions apply at this property. Guests with service animals should contact this property in advance. Please contact the property using the information on the reservation confirmation received after booking.

Mandatory Fees and Taxes

You'll be asked to pay these charges at the property:

Deposit: USD 50.00 per stay

These are all of the charges provided to us by the property. However, charges can vary based on the room you book or length of stay.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Pet deposit: USD 100.00 per stay
Pet fee: USD 170.00 per accommodation, per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

Hotel Names

River Terrace Resort & Convention Center Resort
River Terrace Resort
River Terrace Resort Gatlinburg
River Terrace Resort Hotel
River Terrace Resort Hotel Gatlinburg
River Terrace Gatlinburg
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Resort Convention Center
River Terrace Resort & Convention Center Gatlinburg
River Terrace Resort & Convention Center Resort Gatlinburg

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3.4

out of 5

Average Guest Review

See all 295 reviews

Room cleanliness 3.5

Service & staff 3.5

Room comfort 3.5

Hotel condition 3.5

This hotel is most popular for:

Recent guest reviews

Location is great. Carpet was a little shabby but the service and location more than made up for it.

Special occasion, thought I'd booked creekside but upon arrival no creekside available. The people I'd reserved this for didn't get the experience I thought I'd paid for. $500 for a weekend in a normal dinky dingy hotel was a bit much. I'd recommend paying less for a super 8 somewhere else. The location was convenient to walk to the shops on the strip in Gatlinburg thru some parking lots. The terrace was nice & food good in restaurant.

The room was nice, spacious and came with a fireplace.

Customer service and location is awesome . Great views

It was close to convention center and attractions!! Staff was friendly and helpful

Staff did an excellent job. Location cannot be beat. Watch for room specials and you will be very happy in this resort.

Staff was really great. Not alot of parking especially during the day when I saw several employees parking in what I thought would be guest parking.

You can't find at better location at this price. The hotel is right on the river and the strip. Parking was free at the hotel. Because it was so close to everything, we just left the car at the hotel and walked everywhere. Room was clean, with basic (hair dryer, mini fridge, coffee pot). Complaints: the outdated vertical blinds do not keep out any light; sleeping in is not possible. The bathroom fan didn't work, and there were yellow jackets out on our balcony. I'm sure maintenance would have taken care of this had I called; didn't. Thin walls, could easily hear neighboring room. The AC/heating unit, had option of turning on a continuous fan; helped drown out the surrounding noise.

Definitely book a river view room, beautiful view. Room was very clean and staff was friendly and knowledgeable.

Heat was poor. The staff was excellent. Parking could be improved.

Great location for walking downtown and great view of river.

Our room was a little dated, but still clean and comfortable.

Good location but better located hotels are easy to get. Property feels sketchy. Room is low quality and no water pressure and bath sink didnt drain well. Disgusting.

Excellent. Love it. Very close to everything the only thing is a bad breakfast do not waste your time eating there. Other than that excellent

Guest reviews for River Terrace Resort & Convention Center

Families

By GC on Oct 7, 2019

Review comment Westgate Customer Care responded on Oct 10, 2019

Dear Guest, We appreciate you taking the time to leave us a 5-star rating! It pleases us to know you enjoyed an excellent vacation at our property and we hope to welcome you back many times in the future. Regards, Kai

Everyone

By a verified traveler on Sep 2, 2019

By a verified traveler on Aug 5, 2019

Review comment Westgate_CustomerCare responded on Aug 14, 2019

Thank you for taking a moment to leave a review. We are happy to hear that you enjoyed our Drafts Burger Bar during your visit. Our rates do fluctuate based on the season, and we are truly sorry if you felt the value for the price paid was not what you expected. We invite you back, and we hope to exceed all your expectations on your next visit to our property. Regards, Sam

Families Family with small children

By a verified traveler on Aug 4, 2019

Thank you for choosing to be our guest! We are delighted to hear that you enjoyed your room accommodations with us. We hope to see you again soon! Regards, Sam

By a verified traveler on Jun 27, 2019

Review comment Westgate Resorts responded on Jul 9, 2019

Thank you for your review. We are happy to hear that you enjoyed our prime and scenic location as well as our welcoming staff. It would be a pleasure to have you stay with us again the next time you visit the area. Sincerely, Trina

By Stacey, from Charles Town ,WV on May 27, 2019

Review comment Westgate Customer Care responded on Jun 4, 2019

We are delighted that you had a great stay with us at River Terrace Resort & Convention Center. We look forward to seeing you again next time you travel into this area. Warm Regards, Jackie

By a verified traveler on May 11, 2019

Review comment Westgate_CustomerCare responded on May 16, 2019

Thank you for choosing to stay with us at River Terrace Resort & Convention Center. It would be our hope to see you again soon! Regards, Sam

Partner Couples

By Ken, from Mid Tenn on May 9, 2019

Ken, thank you so much for your very kind review! We are glad you found our location convenient to all the entertainment and sights around town. It's great to hear when our staff provides our guests with the highest level of service and exemplifies the Westgate brand. We are honored to have had the chance to serve you, and we hope to see you again soon. Regards, Sam

Family with small children

By a verified traveler on Apr 30, 2019

Thank you for choosing the River Terrace Resort and Convention Center. We do apologize for any difficulty you may have had with parking. We do not typically have an issue with parking but do regret to learn of any issues you encountered. We were happy to read that you were pleased with our staff and we trust you enjoyed your stay. It is our hope to have you visit with us again the next time you're in the area. Sincerely, Trina

By a verified traveler on Apr 26, 2019

Thank you for rating the River Terrace Resort and Convention Center. We are glad you enjoyed your time with us, and we invite you to visit again soon! Sincerely, Trina

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River Terrace Resort & Convention Center

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This hotel is most popular for:

Recent guest reviews

Hotel highlights

Dining

Rooms

Property features

Room options

Standard Room, 1 King Bed

Room, 1 King Bed, River View

Room, 2 Queen Beds, River View

Standard Room, 2 Queen Beds

Guest reviews for River Terrace Resort & Convention Center

River Terrace Resort & Convention Center

Hotel Amenities

Hotel Area

Hotel Policies

Please fix the following errors to continue:

Please enter a check-in date

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Please enter your travel dates like this: M/d/yyyy