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River Terrace Resort & Convention Center

3.5 star property

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Photo gallery for River Terrace Resort & Convention Center

Lobby sitting area
Outdoor pool
Reception
Signature Room - 2 Queen Beds River View | In-room safe, iron/ironing board, free WiFi, bed sheets
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
240 River Road, Gatlinburg, TN, 37738
  • Place, Gatlinburg SkyPark
    ‪4 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪5 min walk‬
  • Place, Anakeesta
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed

8.2 out of 10
Very good
(44 reviews)
  • 252 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(43 reviews)
  • 248 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Loft, 1 King Bed with Sofa bed, River View

Balcony view

Signature Loft, 1 King Bed with Sofa bed, River View

7.8 out of 10
Good
(6 reviews)
  • River view
  • 600 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Room, 1 King Bed, River View

Balcony view

Signature Room, 1 King Bed, River View

8.8 out of 10
Excellent
(15 reviews)
  • River view
  • 192 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room - 1 King Bed

Signature Room - 1 King Bed | Balcony

Signature Room - 1 King Bed

  • 192 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room - 2 Queen Beds River View

Signature Room - 2 Queen Beds River View | Balcony view

Signature Room - 2 Queen Beds River View

8.0 out of 10
Very good
(7 reviews)
  • River view
  • 288 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room - 2 Queen Beds

Signature Room - 2 Queen Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Signature Room - 2 Queen Beds

7.4 out of 10
Good
(13 reviews)
  • 252 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View

Room, 2 Queen Beds, River View | Balcony view

Room, 2 Queen Beds, River View

8.6 out of 10
Excellent
(21 reviews)
  • River view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Gatlinburg

Located in Downtown Gatlinburg, River Terrace Resort & Convention Center is within a 5-minute walk of Ripley's Aquarium of the Smokies and within 15 minutes of other popular attractions like Great Smoky Mountains National Park. This 205-room, 3.5-star resort welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi.
View more Resorts in GatlinburgOpens in a new window

What's nearby

  • Gatlinburg SkyPark - 4 min walk - 0.3 miles
  • Gatlinburg Space Needle - 4 min walk - 0.3 miles
  • Ripley's Aquarium of the Smokies - 5 min walk - 0.3 miles
  • Gatlinburg Convention Center - 6 min walk - 0.4 miles
  • Anakeesta - 6 min walk - 0.4 miles

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive

Restaurants

  • ‪Sugarlands Distilling Co. - ‬6 min walk
  • ‪Puckers Sports Bar - ‬6 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬5 min walk
  • ‪Tennessee Cider Company - ‬4 min walk
  • ‪Subway - ‬4 min walk

About this property

River Terrace Resort & Convention Center

Guests of River Terrace Resort & Convention Center enjoy an outdoor pool, free WiFi in public areas, and meeting rooms. A stay here includes free parking. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations. Additional amenities include a conference center, a business center, and express check-out.
Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hydromassage showers and hair dryers. Coffee makers, safes, and phones are also available. Housekeeping is available on request.
Recreational amenities at the resort include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 7 buildings
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per accommodation, per stay
  • Dogs only
  • 2 total (60 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 200 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-11:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

River Terrace Resort & Convention Center Resort
River Terrace Resort
River Terrace Resort Gatlinburg
River Terrace Resort Hotel
River Terrace Resort Hotel Gatlinburg
River Terrace Gatlinburg
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Resort Convention Center
River Terrace Resort & Convention Center Gatlinburg
River Terrace Resort & Convention Center Resort Gatlinburg

Frequently asked questions

Are free cancellation options available at River Terrace Resort & Convention Center?

River Terrace Resort & Convention Center offers free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at River Terrace Resort & Convention Center?

As of Mar 12, 2026, prices found for a 1-night stay for 2 adults at River Terrace Resort & Convention Center on Mar 15, 2026 start from $104, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near River Terrace Resort & Convention Center?

This resort is situated in Downtown Gatlinburg, just steps from Ripley's Aquarium of the Smokies, and within a 10-minute walk of Anakeesta and Gatlinburg SkyPark. You'll also find Great Smoky Mountains National Park and Wild Bear Falls Indoor Water Park within a short drive.

Is parking available on site at River Terrace Resort & Convention Center?

Yes, self parking is offered for free at the resort. Accessible parking is also available for guests.

Does River Terrace Resort & Convention Center include a casino on the premises?

No, River Terrace Resort & Convention Center doesn't have a casino.

Will I find an indoor pool at River Terrace Resort & Convention Center?

No, this resort doesn't have an indoor pool; however, there is an outdoor pool.

Is River Terrace Resort & Convention Center a good place to stay for couples?

Couples staying at this resort will appreciate amenities like a hydromassage showerhead as well as an outdoor pool and free breakfast.

Does River Terrace Resort & Convention Center have a hot tub?

No, there isn't a spa tub at this resort.

Does River Terrace Resort & Convention Center have a restaurant with a breakfast menu?

River Terrace Resort & Convention Center offers free on-the-go breakfast each morning though there is no restaurant.

Will River Terrace Resort & Convention Center allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at River Terrace Resort & Convention Center for a fee of USD 150 per accommodation, per stay.

Are there connecting rooms at River Terrace Resort & Convention Center?

No, this resort doesn't feature connecting guestrooms.

How close is the airport from River Terrace Resort & Convention Center?

The closest major airport to River Terrace Resort & Convention Center is McGhee Tyson Airport (TYS), which is about 27.3 mi away.

Are there rooms with balconies that I can book at River Terrace Resort & Convention Center?

Yes, some guestrooms at River Terrace Resort & Convention Center offer a balcony and may feature river views.

River Terrace Resort & Convention Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 411 out of 1004 reviews
Rating 8 - Good. 244 out of 1004 reviews
Rating 6 - Okay. 155 out of 1004 reviews
Rating 4 - Poor. 112 out of 1004 reviews
Rating 2 - Terrible. 82 out of 1004 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom was seriously dated but it was clean and had what was needed. I loved the location. We got the room that overlooked the river and it was very spacious with a good size refrigerator and as mentioned before - CLEAN. The beds were also very comfortable. We have stayed there once before and will definitely be back.
Stayed 2 nights in Dec 2025

10/10 Excellent

Allan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location to be able to walk to anything in Gatlinburg.
Stayed 4 nights in Nov 2025

4/10 Poor

Renee

Stayed 2 nights in Nov 2025

8/10 Good

Renee

Traveled with family
Liked: Cleanliness, staff & service
The receptionist was not very accommodating when I realized that we did not get the rooms I had reserved, with a balcony and river view. She said "If I booked through a 3rd party, I wasn't guaranteed what I was getting". I have always gotten what I reserved through Hotels.com was my response. She would not make changes due to a youth sports group. The next morning the receptionist was very helpful to us and worked out a remedy to the inconvenience of the stairs and hill my sister and her husband were having to climb. The older part of the resort has no elevator and a steep hill to climb. Other than the one lady at check in, everyone was very nice. The rooms were clean, beds comfortable, good pillows and fluffy towels. The breakfast is coffee, juice and packaged pastries not what I was expecting. You have to get your own towels from the front desk, once again I had to talk to the first lady, and she informed me of this. The location is the main plus for convenience of walking downtown. I am not normally this descriptive, but I was quite frustrated with some things. I
Stayed 2 nights in Nov 2025

2/10 Terrible

Itane

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No me pudieron cambiar de habitación, había ruido de personas en la habitación contigua y un perro ladrando , se lo expliqué a la recepción y no solucionaron las situación , pedí cancelaran sin utilizar ni 5 mn la habitación y me dicen que no hay reembolso, como se llama eso
Stayed 3 nights in Dec 2025

10/10 Excellent

Denise

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 3 nights in Sep 2025

4/10 Poor

David

Traveled with family
Disliked: Amenities, property conditions & facilities
Staff were the single stars of the place. 1st floor bathroom smelled like urine. Light switches that didn't work. 3 legged microwave. Gas fireplace only worked 1/2 of the time. Old!
Stayed 2 nights in Dec 2025

6/10 Okay

jason

Very outdated. They were double booked and we got a supposed upgrade to which our daughter slept on a sorry excuse for a pull out sofa.
Stayed 2 nights in Nov 2025

4/10 Poor

Stacy

Traveled with family
Liked: Staff & service
Disliked: Amenities
For $200 a night, we expected more. The curtains were stained, the tub enamel was chipped in several places, there was jewelry from a previous occupant under the sink, and the walls were paper thin. Our neighbors arrived shortly after us, also less than pleased, and we heard every word for our entire stay. Including bathroom habits. We were given one washcloth for two adults, three towels, and a bath mat. At check in we were offered a hot breakfast with discounted attraction tickets or a visa gift card if we “just visited a room at the main resort in case we would want to stay there next time”- a clear time share ploy. Just generally not the experience we expected based on other reviews.
Stayed 2 nights in Dec 2025

8/10 Good

Felice

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The room was clean. But the bathroom not so much. The toilet had urine all over the lid and there was hair un the sink and tub
Stayed 3 nights in Dec 2025

6/10 Okay

Justin

Stayed 2 nights in Dec 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Everything great, we've stayed here 4 times and will be coming back
Stayed 3 nights in Dec 2025

6/10 Okay

Crystal

Stayed 2 nights in Nov 2025

2/10 Terrible

Glenda

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Room smell like onios, room beside had a dog that was barking and would not shut up. There were a bunch off kids playing outside been loud and hitting cars parked there with a ball. There were no more rooms so we left at midnight.
Stayed 2 nights in Nov 2025

6/10 Okay

Jeff

Liked: Cleanliness, staff & service, amenities
Room was great. Staff was great. Enjoyed our stay.
Stayed 2 nights in Nov 2025

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Oct 2025

8/10 Good

Antonina

Business traveler
Liked: Cleanliness, staff & service, amenities
The room was clean, old building
Stayed 5 nights in Sep 2025

6/10 Okay

Marshall Edward

Traveled with family and small children
Disliked: Property conditions & facilities
The good abt the room and hotel was the location and the river view. The bad was having to kill a bug crawling on the ceiling and cobwebs hanging from the ceiling. The rooms definitely need to be remodeled.
Stayed 2 nights in Nov 2025

2/10 Terrible

Scott

Disliked: Cleanliness, amenities
The rooms were not as advertised in pictures. We were given the wrong room to begin with, when we entered the room there was a dead bug on the bed. We then got reassigned to what was to be our room we booked and it was supposed to be one of their renovated room, which was not the cased. The room was very dated and the tub was dirty among so many other issues. There is a door in between rooms and the neighbors were so loud we took an audio recording from across our room and took several complaints to the front desk. We ended up packing our vehicle that same night and left. Will keep posted on any and all refunds we requested and expect.
Stayed 3 nights in Nov 2025

6/10 Okay

John , Sandi

Traveled with partner
The rooms are dated and need some refurbishing. The parking garage leaks terribly. The heater at the lower level is up to high to see the control knobs.
Stayed 4 nights in Nov 2025

4/10 Poor

Joseph, Spartanburg

Stayed 2 nights in Nov 2025

2/10 Terrible

Giselle

Disliked: Cleanliness, staff & service
Rooms
Stayed 3 nights in Nov 2025

8/10 Good

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except for the internet connection. The wi-fi is weak.
Stayed 2 nights in Nov 2025

6/10 Okay

Kristi

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff was more than courteous. Room was as depicted online. Accommodations were clean and in good condition.
Stayed 1 night in Nov 2025

6/10 Okay

Robert

Stayed 4 nights in Oct 2025

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