See all properties

Embassy Suites By Hilton Gatlinburg Resort

3.5 star property

Choose dates to view prices

Photo gallery for Embassy Suites By Hilton Gatlinburg Resort

Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
Exterior
Restaurant
Meeting facility
Lobby

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym

Explore the area

View in a map
604 Airport Rd, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪8 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪15 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪68 min drive‬

Room options

View all photos for Studio, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed

10.0 out of 10
Exceptional
(15 reviews)
  • 390 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(22 reviews)
  • 435 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Balcony (Bathtub)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed, Accessible, Balcony (Bathtub)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Balcony (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed, Accessible, Balcony (Hearing)

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (Bathtub)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible, Balcony (Bathtub)

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible, Balcony (Hearing)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds

9.4 out of 10
Exceptional
(32 reviews)
  • 520 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Deluxe Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Deluxe Suite, 2 Queen Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite, 2 Queen Beds, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Deluxe Suite, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Balcony

9.6 out of 10
Exceptional
(33 reviews)
  • 580 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Balcony (Mobility & Hearing, Bathtub)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Room, 2 Queen Beds, Accessible, Balcony (Mobility & Hearing, Bathtub)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Balcony (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible, Balcony (Hearing)

7.8 out of 10
Good
(6 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible (Hearing)

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 2 Queen Beds

You may also like

Ad

Hotel Indigo Gatlinburg Downtown by IHG

Downtown Gatlinburg
  • Pool
  • Pet friendly
  • Restaurant
  • Gym
9.6 out of 10, Exceptional, 276 reviews
$176 nightly
The price is $198
May 17 - May 18
Total with taxes and fees
Hotel Indigo Gatlinburg Downtown by IHG

About the neighborhood

Gatlinburg

Embassy Suites By Hilton Gatlinburg Resort places you within a 15-minute stroll of popular sights such as Gatlinburg Convention Center and Gatlinburg SkyPark. This 164-room, 3.5-star hotel welcomes guests with free breakfast, an indoor pool, and a 24-hour gym.

What's nearby

  • Gatlinburg Convention Center - 8 min walk - 0.5 miles
  • Gatlinburg Space Needle - 11 min walk - 0.6 miles
  • Gatlinburg SkyPark - 12 min walk - 0.7 miles
  • Anakeesta - 15 min walk - 0.8 miles
  • Ripley's Aquarium of the Smokies - 15 min walk - 0.8 miles

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Smith & Son Corner Kitchen - ‬11 min walk

About this property

Embassy Suites By Hilton Gatlinburg Resort

Embassy Suites By Hilton Gatlinburg Resort features an indoor pool, a lazy river, and a 24-hour gym. Self parking is offered for USD 15.00 per day. The front desk is staffed 24/7 to help with concierge services, and answer any questions about the accommodations. Additional amenities include meeting rooms, a 24-hour business center, and a seasonal outdoor pool.
Guests can expect to find 32-inch Smart TVs with cable channels. Other amenities include sofa beds, hair dryers, and safes. Housekeeping is available on request.
An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a lazy river, a waterslide, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Exterior
The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg
Gatlinburg
  • Pool
  • Hot tub
  • Pet friendly
  • Kids pool
9.0 out of 10, Wonderful, 2,243 reviews
$119 nightly
The price is $134
May 31 - Jun 1
Total with taxes and fees
The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 15 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Lazy river
  • Seasonal outdoor pool
  • Waterslide

Family friendly

  • Dining table
  • Fenced pool
  • In-room sofa bed
  • Indoor pool
  • Lazy river
  • Pool gate
  • Seasonal outdoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in public areas
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Built in 2024
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with premium cable channels
  • Streaming services

Food and drink

  • Dining table
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Express check-in available

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Guests are required to download the property's Hilton Honors mobile app before check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • This property welcomes pets for USD 75.00 per pet (varies based on length of stay)
  • Dogs only
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: USD 15.00 per day
  • Pet fee: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from April 15 to October 15.
  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Embassy Suites By Hilton Gatlinburg Resort Hotel

Embassy Suites By Hilton Gatlinburg Resort Gatlinburg

Embassy Suites By Hilton Gatlinburg Resort Hotel Gatlinburg

Frequently asked questions

Is free cancellation available at Embassy Suites By Hilton Gatlinburg Resort?

Embassy Suites By Hilton Gatlinburg Resort provides free cancellation on select room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at Embassy Suites By Hilton Gatlinburg Resort?

As of May 12, 2026, prices found for a 1-night stay for 2 adults at Embassy Suites By Hilton Gatlinburg Resort on May 18, 2026 start from $203, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Embassy Suites By Hilton Gatlinburg Resort?

This hotel is located in Gatlinburg, a short 18-minute walk from Great Smoky Mountains National Park and also 18 minutes on foot from Ripley's Aquarium of the Smokies. You'll also find Gatlinburg SkyPark and Anakeesta less than a mile away.

Is parking available on site at Embassy Suites By Hilton Gatlinburg Resort?

Yes, parking is offered for USD 15 per day. An electric car charging station and wheelchair-accessible van parking are also available for guests.

Does Embassy Suites By Hilton Gatlinburg Resort have a casino on the premises?

No, Embassy Suites By Hilton Gatlinburg Resort doesn't have a casino.

Will I find an indoor pool at Embassy Suites By Hilton Gatlinburg Resort?

Yes, this hotel has an indoor pool along with an outdoor pool. Guests have access between 6:00 AM and 10:00 PM and the seasonal pool will be open from April 15 until October 15.

Is Embassy Suites By Hilton Gatlinburg Resort a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an indoor pool, and a poolside bar.

Does Embassy Suites By Hilton Gatlinburg Resort have a hot tub?

No, there isn't a spa tub at this hotel.

Does Embassy Suites By Hilton Gatlinburg Resort feature a restaurant that includes a breakfast menu?

Yes, Embassy Suites By Hilton Gatlinburg Resort serves free full breakfasts each morning from its restaurant.

Will Embassy Suites By Hilton Gatlinburg Resort allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Embassy Suites By Hilton Gatlinburg Resort for a fee of USD 75.00 per pet, per stay.

Does Embassy Suites By Hilton Gatlinburg Resort have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Embassy Suites By Hilton Gatlinburg Resort?

The closest major airport to Embassy Suites By Hilton Gatlinburg Resort is McGhee Tyson Airport (TYS), which is about 27.4 mi away.

Are there rooms with balconies that I can book at Embassy Suites By Hilton Gatlinburg Resort?

Yes, some guestrooms at Embassy Suites By Hilton Gatlinburg Resort offer a balcony.

Embassy Suites By Hilton Gatlinburg Resort Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 697 out of 843 reviews
Rating 8 - Good. 88 out of 843 reviews
Rating 6 - Okay. 30 out of 843 reviews
Rating 4 - Poor. 17 out of 843 reviews
Rating 2 - Terrible. 11 out of 843 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

John, Chesterfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a 5 star property! Fast and friendly front desk staff, great rooms, very clean and comfortable, the breakfast was excellent with lots of variety and the grounds were impressive!
Stayed 1 night in Apr 2026

10/10 Excellent

Jigar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2026

10/10 Excellent

NEIL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast!
Stayed 3 nights in Mar 2026

10/10 Excellent

Nicolas

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel looks brand new, it’s located near the “downtown street” with stores restaurants etc, AMAZING breakfast, staff is lovely and the rooms are so great!!! The view from the balcony is breathtaking specially when it’s snowing… I’m coming back again! The best price for a great hotel
Stayed 2 nights in Jan 2026

10/10 Excellent

Gregg

Stayed 1 night in Feb 2026

10/10 Excellent

Yareneys

Stayed 2 nights in Feb 2026

8/10 Good

Anne Helene

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and property is in a great location. Housekeeping was unpredictable and we generally had to request it by stopping bybthe front desk. The coffe shop's hours were inconsistent. Happy hour with l8ght snacks was nice.
Stayed 10 nights in Oct 2025

10/10 Excellent

Julie

Liked: Cleanliness, property conditions & facilities
During our stay there was a big snow storm (14”!). The entire staff went above and beyond to accommodate guests and make sure things ran as normal as possible. Many stayed all weekend at the hotel just to keep things running. It was a wonderful experience. This was our second stay in two years and has officially become our go-to resort in Gatlinburg!
Stayed 2 nights in Jan 2026

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Can’t say enough about this hotel. From the friendly staff to how clean it was. The free breakfast and social hour was a huge plus. My new favorite spot when we visit Gatlinburg 🙏
Stayed 3 nights in Jan 2026

10/10 Excellent

Roseli

Traveled with family
Liked: Cleanliness, staff & service, amenities
The breakfast was amazing and free happy hour was a bonus. The indoor poor is shallow (up to 3ft) but it’s heated so my son didn’t mind and the hot tub was always available. We even saw a black bear when we were lounging. It was the perfect location!
Stayed 2 nights in Jan 2026

10/10 Excellent

Shakira

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay eat embassy suites, very clean and relaxing,. Complimentary cook to order breakfast and staff was very nice and helpful.
Stayed 2 nights in Jan 2026

10/10 Excellent

tracy

Liked: Cleanliness, amenities, property conditions & facilities
Everything about this hotel was exceptional. The room was spotless, the pool area was clean and beautiful! Breakfast was wonderful, especially the made to order omelets. The staff was top notch. Our room was cleaned every day. We will go back again this summer and look forward to seeing the friendly staff again.
Stayed 4 nights in Jan 2026

10/10 Excellent

Pinata

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My stay was absolutely amazing! Will definitely be visiting again! Soon!!
Stayed 2 nights in Jan 2026

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, amenities
Jason at front desk was very helpful and sweet! Hotel was beautiful as a whole!
Stayed 1 night in Jan 2026

2/10 Terrible

Kimberly Ladina

Disliked: Cleanliness, property conditions & facilities
I am writing to formally express my deep disappointment with my recent stay at your Embassy Suites location in Gatlinburg, Tennessee. What should have been a relaxing visit turned into an upsetting and unacceptable experience. During my stay, personal items went missing from my room. This is a serious breach of trust and security, and it left me feeling unsafe and disrespected. When I brought this issue to the attention of the manager on duty, I was met with rudeness and a complete lack of professionalism. Instead of receiving support or concern, I felt dismissed. The combination of missing belongings and poor customer service made my entire stay stressful and disheartening. This is far below the standard I expect from your brand. I am requesting a full investigation into the missing items, accountability for the unprofessional behavior I encountered, and appropriate compensation for the distress and inconvenience this situation caused. I look forward to a prompt response and resolution. Sincerely, Kimberly standley
Stayed 4 nights in Dec 2025

8/10 Good

Caleb

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff were amazing as always. The room itself needed some work with the toilet paper roll being broken, bathroom door handle was loose and close to falling off, the shower temperature panel was loose and did not stay in place so hot/cold had to be adjusted by feel and the body wash was completely empty at checkin. Overall it was a good stay abd the staff was very helpful but this property definitely didnt reach my expectations of hilton stabdards as many other embassy suite locations do.
Stayed 3 nights in Jan 2026

10/10 Excellent

Kaneshea

Liked: Amenities, property conditions & facilities
Amazing
Stayed 3 nights in Jan 2026

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great
Stayed 1 night in Jan 2026

10/10 Excellent

Irina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best breakfast ever. The chefs and staff amazing. Super clean lobby. Bar staff wonderful. Trolley stops in the street outside the hotel so you don’t even need a car to go around gatlinburg. Would stay again 100%
Stayed 6 nights in Jan 2026

10/10 Excellent

Mohammed

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean . Highly recommend
Stayed 2 nights in Jan 2026

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities
Everything was excellent! Highly recommend it
Stayed 1 night in Jan 2026

10/10 Excellent

Phil

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was friendly and helpful. Hotel was spotless top to bottom, fresh cooked breakfast was incredible and the amenities were great.
Stayed 3 nights in Jan 2026

10/10 Excellent

Cruz Melba, Boynton Beach

Liked: Cleanliness, amenities, property conditions & facilities
Awesome! Customer service excellent
Stayed 1 night in Jan 2026

6/10 Okay

Douglas

Traveled with pets, Traveled with family
Property was pet friendly and I did not mind paying the $75 pet fee, but we were charged $100 for a pet damage fee. Our 5lb yorkie did not damage anything. I was not told of this charge at checkout and if there had been damage, I would have been more than happy to pay for it, but our dog did not damage anything. I did not discover this charge until several weeks after our stay. Needless to say that we will not be back. I hope this review prevents other pet owners from getting scammed like we did.
Stayed 4 nights in Nov 2025

10/10 Excellent

Juan Luis M

Stayed 3 nights in Dec 2025