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Hyatt Regency Fukuoka

4.0 out of 5.0

Recent guest reviews

I have stayed at this hotel two times for business. I have stayed at many Hyatt’s over the years as a Diamond level. I was disappointed with the rooms and accommodations. Tiny rooms, sub standard furnishings, a TV with a remote control in Japanese and after calling the front desk discovered there was only one English Channel. Only tea in the room. No coffee available to get started in the morning. The staff was very nice and service oriented. The restaurant does have a great buffet. In my next visit to Fukuoka I will explore other options. This hotel just doesn’t meet my expectations.

The Hyatt Regency Fukuoka is a decent, high end hotel. While there are better hotels in Fukuoka (including the Grand Hyatt), this hotel is still very nice. I would stay here again. Some pros: -friendly staff -fast and free room wifi (the Hilton Fukuoka Seahawk did not have free room wifi) -free smart phone with roaming and data that you were able to take out of the room while exploring the city. This was a godsend for me as my U.S. number didn't work in Japan -good breakfast buffet (I didn't eat there for lunch) Cons: -small rooms -no iron/board in rooms

My favorite hotel in Fukuoka is the Grand Hyatt hotel in Canal City, however, my second favorite hotel is the Hyatt Regency Hotel. The Grand Hyatt is a newer, very modern, more expensive hotel with the best service. The Hyatt Regency is an older, less expensive hotel nearest to the Hakata train. I like both hotels depending upon if I plan to use the Hakata train station, which I like to walk to. Both hotels are in areas where there are lots of activities and things to do. I have now stayed at the Hyatt Regency four times this past year alone. My most recent rooms were 1023 and 1125. Both stays were only 14,100 yen per night. I especially enjoyed my upgraded 1125 with a balcony overlooking Chuhie park in front of my hotel. The hotel is only a ten minute walk to the Hakata train station. The hotel was being decorated for the holidays during my most recent visit in early November. As a Hyatt gold passport member, I always enjoy a complimentary cocktail at the hotel’s very nice classic bar. They make a spectacular margarita, which I enjoyed during my last two visits. My check in and check out during my two most recent visits went smoothly without a hitch. I will continue to return to either Hyatt depending upon my needs.

We were really surprised at the small size of the rooms, and barely had walking room between the beds and suitcases. But, the lobby was spacious and service was excellent. This hotel is centrally located to train station and department stores, about a six-block 15-minute one-way walk. Good buffet. Would return.

This property is not your typical Hyatt! Warn out carpet in hallways. Small rooms with minimal dated furniture. The room was clean, but less than impressive. I have come to expect a higher standard from the Hyatt brand.

We have yet to stay with the hotel and I am already really disappointed with the service. We are going to be there on a business trip and are booked into a standard room. Using our Asiamiles to redeem for a couple of room-nights after our business stay would mean an upgrade to a better room after our business stay (Asiamiles limits the types of rooms available for redemption). I had emailed to ask if we can remain in our room, and not move to the more expensive room and were told plainly and rudely not. When I had asked why, the staff simply copied and pasted the previous email and re-send it to me. Thanks. Putting that behind us, I had hoped that the hotel could assist us in the purchasing of 2 tickets to the Sumo Tournament that would take place in Nov on our behalf because the website is blocking overseas purchases and/or also because my Japanese is not the strongest but the tickets are NOT sold out (see image). Flat out NO - I tried to understand why, only to hear the reply that the tickets are SOLD OUT. Are you kidding me?

We just returned from Japan after a two week vacation with our daughter and son-in-law. We booked it for its close proximity to Hakata train station as we rode the Shinkansen bullet train from Tokyo. We were really impressed with the staff on check in. Very helpful, able to speak enough English. We had tried to get a non smoking floor when booking the rooms 2 months previous, but asked anyway if any non smoking rooms were now available and were told no. The rooms smelled quite strongly of smoke,so the staff offered to do an air purification on both of the rooms. Terrific. Unfortunately it didn't help much but they tried. The next morning we tried the breakfast buffet and that's where the trouble began. My daughter got food poisoning from the salad she ate, and spent the next 2 days in her room. The other problem was in my room. I was using the toilet during the night and felt something crawl across my foot. I quickly spotted a large cock roach on the floor, grabbed some tissue and managed to grab it and flush it down the toilet. I called the front desk about both problems first thing in the morning and got no response. I also mentioned it to housekeeping. No response either. We would have checked out immediately but my daughter was too sick to move, so we reluctantly stayed one more night.

Good location, better service, but rooms are small. Better than an usual business hotel. But certainly not a luxury. Internal wooden architecture is nice. Lobby is also spacious. Staffs are friendly and helpful.

The hotel is not far from Airport so we go by taxi and fee is not expensive like Tokyo so only 15 minutes by taxi or 1 train station from airport. Staff is very friendly and good service mind. They will help you everything as they can do. Rooms size are big enough for 2 persons and full amenities. Mini mart is walk from Hotel 1-2 mins and the nearest train station is HAKATA station just walk 5-8 mins.

It takes only 15 minutes by taxi or 1 station away by subway from fukuoka airport. Rooms are spacious and lobby floor is very nice. There are nice and reasonable restaurants in this hotel. Hakata staion is also in walking distance.

2-14-1 Hakataeki Higashi Fukuoka

Hotel highlights

  • Close to Tochoji Temple and Hakata Machiya Folk Museum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Concierge services

Located in Hakata, Hyatt Regency Fukuoka is within a mile (2 km) of popular sights such as Tochoji Temple and Hakata Machiya Folk Museum. Each of the 244 rooms at this 4-star hotel includes a sitting area, a minibar, and a flat-screen TV. It's also close to Ohori Park and Kushida Shrine.


Dining

Enjoy dining at one of 2 onsite restaurants including Le Cafe, which specializes in international cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop. For your convenience, breakfast is available for a fee each morning from 6:30 AM to 10 AM.


Rooms

All 244 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms offer deep soaking tubs, hair dryers, and bathrobes. Minibars, free newspapers, and phones are also standard.


Property features

Guests of Hyatt Regency Fukuoka enjoy free WiFi in public areas, 8 meeting rooms, and wedding services. Self parking is available for JPY 1500 per night. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage.

Room options

Guest Room Double Room, Smoking

Full 1 | Sleeps 3

Guest Room Double Room, Non Smoking

Full 1 | Sleeps 3

Guest Room Twin Room, Smoking

Twin 2 | Sleeps 4

Guest Room Twin Room, Non Smoking

Twin 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

78% of guests recommend this hotel

Total of 722 reviews