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Grand Hyatt Fukuoka

5.0 out of 5.0

Recent guest reviews

We thoroughly enjoyed our stay at the Grand Hyatt. The service began before we even began, as we needed bus tickets and couldn't purchase them online. I contacted the concierge, and they provided schedules and rates, and then were willing to make the reservations for us. Awesome! Upon arrival, we were given a room on the top floor with views of the city. The room was a little tight, but not much more than other hotel rooms in Japan. The bathroom was very nice and spacious, and I enjoyed the no-fog mirror. However, the executive lounge was a bit of a disappointment. Food options were a bit limited, and it was absolutely swarming with people during our entire stay. As for the location, it worked great for us. Another reviewer said it was very close to Hakata station, but it's a little bit of a hike to get there (cab was relatively cheap). But it was walking distance to several shrines and temples, and connected to Canal City shopping complex. We ate at Canal City several times and had some excellent meals (especially at Ramen Stadium). All in all, we were satisfied with our stay and would return.

I stayed in the Grand Hyatt Fukuoka for a few nights recently and found the property to be well kept, nicely appointed, and in a convenient for a traveler looking to walk to places to shop, eat, and kill off some time. This was a business trip for me so I appreciated the city center feel for the area and the quick hop to the airport. Didn’t love the breakfast option on the property but that’s a small quibble. Property has been refurbished and looks nice but the bones are older so the elevators are slow, rooms are smaller, and the ceilings are low. Fine for a business trip but would look at other options for a vacation.

It's a nice, very clean hotel. Rooms are spacey and nicely designed. And then the bathroom. Never seen anything like this. The tub is big, the shower is innovative, the sink is glass, all together: just beautiful. Western style breakfast is on the first floor, Japanese style breakfast is on the 5th floor and, oops, no coffee there.

The hotel is located very close to Hakata train station and the airport and within walking distance from the Tenjin. It is located inside Canal City mall, where you can find casual and elegant stores, cinema and food, and see street performances and water shows regularly. The hotel is super clean, rooms are more spacious than usual for same standards in Japan, and staff is always ready to help. Breakfast is very good too. Price is excellent, compared to Tokyo, and cost benefit is better than its counterpart Hyatt Regency, that I have stayed in a previous opportunity.

My family wanna to have dinner in the steak house. we arrived at 6pm but we are requested to return the table at 7pm that is a steakhouse but not a fastfood store actually. our coat are not put in cloak room but just put behind the frontdesk. it is very irrespective. besides, when we request for late check-out, the frontdesk is only reply "No" without any alternative or suggestion. we are very frustrated.

Stayed there in December with my family. The room is good enough and comfortable for 2 adults and 2 kids. Location is good, with the Canal City right besides. Lots of food choices as a result. Nice bar below the hotel as well. Overall, i felt this hotel is good value for money. The only thing that is really puzzling is why no service staff helped with our luggages to our room when we checked in......

a very nice hotel. good location, adjacent to the shopping mall and loads of restaurants. 8 minutes walking distance to the JR station. The room is quite spacious compared to most of the Japanese hotels. Good city view. The staffs are extremely nice especially Miki at the reception. She was really helpful when I checked in and provided premium standard services. The breakfast buffet was good. Love this hotel and will definitely come back to stay!

Had a pretty good experience staying as a Guest of Honor of a Globalist family member. Check-in was in the club lounge so got to avoid the busy main lobby. The room wasn't anything special other than being on the top floor. It was a standard double room laid out typical of other Grand Hyatts and the look and feel of a Japanese business hotel. While a bit tired and rough around the edges, it was clean enough and decently appointed. The bathroom was pretty good and amenities provided were nice. I believe there are air purifiers in every room (was also the case in the suite where my other family members were staying) but take care as there is a lot of dust buildup on the air intake - accidentally brushed against it and got a layer of thick dust on my pants! Breakfast was in the club lounge - was mostly continental and rather limited but good quality. Every morning was a soup, some vegetables, pastries, bread, and 2-3 hot items. Wish Globalists had the choice between club or restaurant breakfast - a minor gripe. The hotel is literally connected to the Canal City Mall - there's a lot to do here, but it is a bit touristy. Most of the eateries are on the ground floor or basement level but there's a number of restaurants as well on the upper floors, including Ramen Stadium. Check out the Hakata area for better shopping and dining but there should be enough to do here if you don't have much time.

Stayed here for 3 nights and used it as a base to tour Fukuoka. Very very convenient hotel connected to a big mall- Canal City. Check in was a breeze, room was big and very comfortable. We stayed in a deluxe club room with breakfast and also had free access to the lounge. Breakfast vouchers can be used for room service too, a very good option when you just don’t feel like leaving the room for breakfast. We had the Japanese style breakfast on the last day at the restaurant, it was very good too. Hakata station is a 5 minute walk away, and there are 2 other big malls there as well. There are lots of shops and eateries within Canal City. There is tax refund too for shopping purchases above ¥5400. A good choice of hotel!

We stayed at the Grand Hyatt for one night during our most recent travels in Japan. This was the least satisfactory accommodation in our travels and indeed the least satisfactory in four visits to Japan over time. We had a queen sized bed room on the 11th floor. The positives: - our room was a reasonable size and well equipped; - the bed was comfortable; - the room itself was a bit cramped size wise but adequate; - there was a safe in the room; - there was free WiFi which worked well; - the bathroom was a reasonable size (although a bit awkwardly configured) and the bath and shower were separate (you didn't have to climb into the bath to use the shower). The negatives: - the main negative was the Hyatt's location - it is part of the Canal City complex but this feels a bit like a futuristic Disneyland and whilst the complex is full of shops they are low end stores seeming to cater to the package tour market from elsewhere in Asia. We realised that we would have been much better placed in the Hakata area or Tenjin area, both of which have better shopping and are more vibrant. Hakata would be my choice next time because it is also conveniently located near the main JR Station and the bus station. You can walk from the Grand Hyatt to either Hakata or Tenjin in about 20 minutes or take a taxi to either for around 760 yen. There are lots of hotels in Hakata, - service and ambience was another downside here. Service from staff was functional and efficient but there wasn't the same smiling and engaging service we have typically found at other big hotels in Japan. It was below par. - the bathroom could have been cleaner, there was dark mould clearly visible in some of the grouting in the shower - a small thing but this is not a cheap hotel; - we had breakfast in the hotel and it was reasonable but did not offer an equivalent selection to other big hotels we have used in Japan. This was the second most expensive of the hotels we used in Japan on this trip and we paid 41,637 Yen plus 6,264 Yen for two buffet breakfasts. There were a couple of others at similar price. On comparison with similar hotels I do not consider that Grand Hyatt offers value for money.

1- 2- 82 Sumiyoshi, Hakata- Ku Fukuoka Fukuoka-ken

Hotel highlights

  • Walking distance to Tochoji Temple and Kushida Shrine
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Hakata, Grand Hyatt Fukuoka is within a 10-minute walk of popular sights such as Tochoji Temple and Kushida Shrine. This 5-star hotel has 370 guestrooms and offers an indoor pool, free in-room WiFi, and a fitness center. Centrally located in Fukuoka, the hotel is also a short walk from Hakata Machiya Folk Museum and Fukuoka Asian Art Museum.


Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a bite to eat at the onsite restaurant or coffee shop/café.


Grand Hyatt Fukuoka's 370 air-conditioned rooms provide minibars, free bottled water, and safes. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and bathrobes. In-room massages are available, and other amenities include phones and desks.

Property features

Guests of Grand Hyatt Fukuoka have access to an indoor pool, a fitness center, and free WiFi in public areas. Self parking is available for JPY 1620 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include 6 meeting rooms, conference space, and a computer station.

Room options

Club Room, 2 Twin Beds (Deluxe)

Twin 2 | Sleeps 5

Deluxe Room, 2 Twin Beds

Twin 2 | Sleeps 5

Room, 2 Twin Beds

Twin 2 | Sleeps 4

Room, 1 King Bed

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 1048 reviews