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Grand Hyatt Fukuoka

5.0 out of 5.0

Recent guest reviews

Room service is punctual and efficient, services in general are outstanding at this hotel. While rooms can be sometimes far from the elevator, making necessary to walk along endless corridors, this hotel has an olympic size inside pool and a well equipped gym but only open at 6.30am. Breakfast is clearly made for Asians, their buffet carries only marginally western style bakery. Hotel is adjacent to Canal City, a huge upscale shopping center offering all type of services and organizing spectacular water attractions and other activities.All in all, a positive experience.

Perfect location, great rooms, great service, close to excellent walking/jogging areas, restaurants, shopping at Canal City. This property carries my highest recommendation. It's easily one of the top Hyatt properties I've visited.

It is the finest hotel located in the center of Fukuoka. It is a perfect hotel to use for sightseeing in the city. There are also many foreign tourists, and customer satisfaction is higher than other hotels. The Hilton Hotel is far far from the town center. If you are considering staying in Fukuoka from now on, I think that it is best to stay in town if you are staying in town.

First the room size is ok but the mattress is hard and small and the room temperature was too warm. I couldn't sleep well and sweat every night. We asked the front desk and they offered to open the windows for our room. It helps a bit but the canal shopping mall kept on playing music water fountain and songs. Noise level were quite high. I would not choose this hotel to stay again but the service was good honestly.

Very conveniently located, large rooms, and exceptional service. But for the price, the rooms could be updated for more lighting, electrical outlets, storage. Note that it's a 10-15 walk to Hakata Station.

Stayed at Grand Hyatt for a couple of days and it is indeed 1 of the best hotel in fukuoka and therefore some might expect more from 1 if the best hotel. Pros: 1. Near to shopping mall. In fact, it is just next to the shopping mall. Massive shopping. 2. Big and clean room. As compared to the other hotels, room is definitely bigger and more spacious. 3. Good spread of breakfast buffet. Nothing short of Hyatt's standard. Cons: 1. Asking for spare amenities, such as shampoo or body gel took quite a while. Not sure if it was due to manpower or there was a surge of request at that time. 2. Reception's could not understand some of the English spoken. Think it is due to the fact that it is not their native language but as an international hotel, should brush up abit on this. Overall, i am pleased on the service received but would often linger for more or better service since they are Hyatt.

This hotel is not a “Grand” Hyatt similar to other Hyatts I have stayed at in Japan and other Asian countries. The rooms are so old and smelly/musty that stand alone air freshening machines have been wheeled into the rooms in an attempt to combat the smell of mildew in the rooms. The bed and sheets are not premium. Just a tired old box spring. This property needs a major refurbishment before I’ll be back again.

Every time I visit Fukuoka, I always stay at the Grand Hyatt. It is located next to a shopping centre with restaurants close by. The Grand Club lounge is also very convenient for breakfast, coffee or afternoon snacks. Service is also very good. If you want to go to other shopping centres or restaurants for dinner, they are within a short taxi ride from the hotel.

Fam and I decided to visit Fukuoka just because it's just 50 min plane ride away and needed to use up my points so we booked the Hotel and the flight and off we went! Stay at GH Fukuoka was very nice. Club access was a plus but it lacked the variety we enjoyed at other Hyatt club lounges. Staff were very attentive and they showed extra effort when trying to help. I believe some has to do with the culture but it was better than being ignored or less enthused. Location of the Hotel was great with great walk-ability to many places of variety. Great option to eat at local places near by. Overall, I'd go to Fukuoka and stay at GH again. Pic is of a sculpture of a bunny my daughter took with my phone on one morning.

Overall service was good except that guy mentioned above and the failure of upgrade. I am sure that everything would have been much different if I was not a foreign customer. The hotel itself was ok especially the spa on 4th floor.

1- 2- 82 Sumiyoshi, Hakata- Ku Fukuoka Fukuoka-ken

Hotel highlights

  • Walking distance to Tochoji Temple and Kushida Shrine
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Hakata, Grand Hyatt Fukuoka is within a 10-minute walk of popular sights such as Tochoji Temple and Kushida Shrine. This 5-star hotel has 370 guestrooms and offers an indoor pool, free in-room WiFi, and a fitness center. Centrally located in Fukuoka, the hotel is also a short walk from Hakata Machiya Folk Museum and Fukuoka Asian Art Museum.


Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a bite to eat at the onsite restaurant or coffee shop/café.


Grand Hyatt Fukuoka's 370 air-conditioned rooms provide minibars, free bottled water, and safes. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and bathrobes. In-room massages are available, and other amenities include phones and desks.

Property features

Guests of Grand Hyatt Fukuoka have access to an indoor pool, a fitness center, and free WiFi in public areas. Self parking is available for JPY 1620 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include 6 meeting rooms, conference space, and a computer station.

Room options

Club Room, 2 Twin Beds (Deluxe)

Twin 2 | Sleeps 5

Grand, Deluxe Room, 2 Twin Beds

Twin 2 | Sleeps 5

Grand, Room, 2 Twin Beds

Twin 2 | Sleeps 4

Grand, Room, 1 King Bed

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 988 reviews