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Grand Hyatt Fukuoka

5.0 out of 5.0

Recent guest reviews

This is an slightly dated HYatt property with kind staff, but I cannot recommend it for business traffic because of IT shortcomings. While I was able to connect my PC to the hotel Wifi network, I was unable to connect my company VPN using either the hotel Wifi or LAN cable. My stateside IT team told me that the hotel is restricting VPN traffic and told me to try an external network. I went next door to the Canal City mall, signed up to their free WIFI and voila, my VPN worked fine, validating the theory that this hotel blocks or restricts VPN traffic. If you want flawless internet go elsewhere. If you are a leisure tourist, this hotel is fine.

I always stay in this hotel - will not go anywhere else. The hotel is centrally located close to most shopping and restaurants - The service staff, especially the conceirge was excellent. The newly refurbished rooms were quite a dissapointment and I thought the arm chairs were placed in a strange position. There was only one bedside table so the person sleeping on the other side of the bed had to put the reading glasses on the floor. Only one person can control the lights from the one bedside table. I am sure this can be easily recified though.

Really Good Place to stay and location was ideal. Only let down was the inability to log on to the Hyatt wireless around the Lobby and resturants.. Breakfast was simple and good. And the adjoining Canal Shopping centre was ideal

Hotel was well located. Friendly counter staff and also at the lobby cafe. IT staff could have been more helpful. Room was tidy and comfortable. Wifi connection absolutely horrible! I couldn't do any work during my entire stay! The hotel is next to Canal City, a very nice shopping mall. Not too bad to stay in, would be great if they fixed the internet/wifi connection!

It is the most comfortable hotel in the area. This hotel is located in the center of the town and has a pool, restaurant and sauna. There are also many foreign tourists, mostly polite customers. I would like to recommend this hotel for the purpose of enjoying elegant sightseeing including Japanese as well as overseas people.

The hotel is next to a large shopping mall. The staff are very polite and as helpful as Japanese can be. The rooms are large and comfortable. There is an espresso coffee machine in each room. Great idea. The bed is very comfortable and there are plenty of pillows The hotel has a great gym and swimming pool. Offers training shoes and clothes in case you forgot yours.

The two nights my family and I spent here were the worst we have ever had in Japan. And to think this hotel comes highly rated on Trip Advisor. First, the rooms. By Japan standards, the rooms are quite spacious. Modern, maintained well by housekeeping with a flat-screen LED TV. Western programming is scarce, but that's to be expected. The bathroom utilizes a Japanese shoji style wall, almost like paper. So if you're a light to moderately light sleeper, someone taking a shower or flushing the toilet will wake you up. Also, if you have young children, hot water from the faucets is almost scalding, so be careful. I should also mention that wifi came free with our room, and is quite fast. Location is good - there is a somewhat large mall attached with lots of shops and good restaurants. Many of the usual tourist spots are easily accessible via walking or hailing a cab. Now to the nitty-gritty. We couldn't wait to leave because they downright refused to put the air conditioning at a decent temperature. There were 19 of us, (4 kids, a toddler and an infant included) and shortly after settling in, our app-based chat group lit up, as everyone started asking if anyone else's room was hot, despite having adjusted to the lowest temperature possible (18 degrees C) at the strongest fan. The kids were already fussy, so we called reception and asked them to check the A/C, as to us, it was obviously on the fritz. A few minutes later, a lady came up who was obviously not from maintenance. Despite the language barrier, I did manage to convey it was too hot. She went to the temperature control and fiddled with it (I took note that after a minute of pushing buttons, she reverted back to how I had set it in the first place), then walked over to the vent, stuck her hand up in front of it and declared it was fixed. It was by no means fixed. It was EXACTLY as it had been. With barely any air coming out of it, and only warm. My left nostril could produce more cold air. I informed her it was NOT, and that the temp in the rooms was unacceptable. She said ok, she would have maintenance come up instead. An hour later, no maintenance. I called reception again, this time, a bit more irate. To which the receptionist said ok, it would take about a half hour, but they would adjust it. This completely threw me off. How a hotel could deliberately set the standard of temperature for an entire floor to such an uncomfortable level is beyond me. Was it cost cutting? Was this what they assumed we would be comfortable with? What is the temperature panel in every room actually for? Props? When the room finally cooled down, the children finally settled. But guess what. At about 3AM it went back to sweltering again. And despite all of our best efforts for this not to happen the second night we were there, it did. My entire family woke up in sweltering rooms, after having asked reception over and over to maintain the temp we had it adjusted to, and their acknowledging they would. To add insult to injury, the outside temp was about 8 degrees. But we couldn't even just open the window as our room's windows were completely sealed. Oh, how we longed to find a way to open it just a crack, but alas, we were fated to spend two nights in this sauna. When I went to wake up the kids in the morning, sheets had been kicked to the floor, and everything but underwear had been stripped off. It was so bad that some of us considered venturing out to buy electric fans but it was winter, and no electric fans could be found in stores if we could have even found a store open past 10PM. One parent from our group requested for an electric fan and was provided one. At this point, he suggested we to do the same. Someone came up from reception then informed me they could only provide me one fan (I had 3 rooms for just my immediate family) because the rest had already been taken. I asked how many fans they had, and he answered "just five." I said four have already been taken, do you not see it's because your guests are uncomfortable with the temperature? He was one of the many staff who told me they would make it cooler, and promised it would remain cool throughout the night then reverted back to the heat in the early morning hours. We were told over and over again that the hotel was fully booked. Even if we had made our booking over a month in advance, there was already the "No extra beds policy" in check. So, while other hotels would have accommodated my immediate family of 6 in two rooms, the Grand Hyatt had us book 3 instead. A little extra money, but we figured, since choices were limited in Fukuoka, and it was a Hyatt hotel, the extra cash we would have to shell out was okay. But... not so much. Also, our group of 19 people all paid for the same package for our rooms, but we did not discover until later that we were all supposed to be given breakfast for our two day stay - some were given coupons for just one day, some not at all. Since our days were limited, those without coupons decided to bite the bullet and sign for breakfast instead of looking for it outside the hotel, not knowing we were entitled to it. So you can imagine the delay and chaos at check-out when we found out, and the hotel had to cross-check which charged breakfasts could be removed from our bill (billing department checked, re-checked and checked again), because ALL of them should not have been charged. All in all, I was very disappointed with the Grand Hyatt Fukuoka. We have always loved Japan, and have stayed in many places. From luxury hotels, to boutique hotels to Air BnB rooms. We went in with the great reviews on Trip Advisor in mind, but instead ended up quite inconvenienced and disappointed. This has been the worst experience in terms of accommodation, and hopefully the last. The most important function a hotel has should be the level of sleep comfort for guests, especially for those with young kids or babies in tow, and we did not get this. I hope that the Grandy Hyatt takes my complaint seriously and takes steps not to subject their guests to this kind of discomfort ever again.

We booked this hotel through my partner's company corporate rate for 1 person and upon check in we were told that we would have to pay an additional ¥6000 per night for the second person. Normally for all hotels that we stay through the corporate rate, some might charge additional tax for the second person but never this high rate which is room only without anything else such as breakfast. And this is Fukuoka and not Tokyo that can warrant charging the same kind of room rates! It was a standard room and it was very small. The controls for the lighs and room temperature were very unfriendly user-wise. Worst of all the mattress was on a trundle type of bed and very uncomfortable with small hard pillows. Had one of the worst sleep ever in Japan. The only good thing about the room was the spacious bathroom. Requested for a box for delivery service and was given a tape and scissors to build the box ourselves. This is no big deal but in Japan this is rather shocking customer service for a so called 5 star hotel. All in all, one of the worst Grand Hyatts we've encountered.

Great hotel, lovely big rooms for Japan and that quiet stylish Hyatt atmosphere. Not sure what to expect in Japan but Hyatt keeps the quality going where ever around the globe. Great location and a great hotel experience during our Japan holiday.

The hotel was located in Canel city. There are some way to connect with Canel city and very convenient to buy or eat something. The room is bigger than other Japen's hotel with luxery bathroom.(compare general room not suite) Most impressive things is that they offer ice machine on every floors which is good to drink something.

1- 2- 82 Sumiyoshi, Hakata- Ku Fukuoka Fukuoka-ken

Located in Hakata, Grand Hyatt Fukuoka is within a 10-minute walk of popular sights such as Tochoji Temple and Kushida Shrine. This 5-star hotel has 370 guestrooms and offers an indoor pool, free in-room WiFi, and a fitness center. Centrally located in Fukuoka, the hotel is also a short walk from Hakata Machiya Folk Museum and Fukuoka Asian Art Museum.


Dining

For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a bite to eat at the onsite restaurant or coffee shop/café.


Rooms

Grand Hyatt Fukuoka's 370 air-conditioned rooms provide minibars, free bottled water, and safes. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and bathrobes. In-room massages are available, and other amenities include phones and desks.


Property features

Guests of Grand Hyatt Fukuoka have access to an indoor pool, a fitness center, and free WiFi in public areas. Self parking is available for JPY 1620 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include 6 meeting rooms, conference space, and a computer station.

Room options

Club Twin Room

Twin 2 | Sleeps 2

Grand, Deluxe Room, 2 Twin Beds

Twin 2 | Sleeps 3

Grand Room, 1 Queen Bed

Queen 1 | Sleeps 2

Grand Room, 1 King Bed

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 863 reviews