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Grand Hyatt Fukuoka

5.0 out of 5.0

Recent guest reviews

I would have given this property 5 stars, but for the smell of carpet which smell a bit weird (like smoke even if you were not on smoking floor) and the wifi which didn't always work. We booked the hotel through agoda and unfortunately it didn't specify whether the room was smoking or non smoking. when we arrived, the hotel put us on the 12th floor which was the smoking floor and BOY, was the smell really bad (if you are a non smoker). thankfully the staff changed room for us to a non smoking floor but there was still some strong smell ( i think the whole hotel used to be smoking hotel until they changed it, so some floors still have old smell of smoke but very weak smell). Other than this, the service was good, the staff are helpful. the food is great. the location is excellent with canal city shopping mall right on the door step, with lots of eating options and shopping. There is also a family mart about 2 minute walk from the hotel. we stayed in the deluxe room which was about 40 square meters and very spacious. I would stay in this hotel, but would make sure i would book a non smoking room.

I came here in the past 20 years..maybe more than 100 times in total..I am still keep coming because almost get what I expected.not only the location is excellent but the service is excellent as well. Until this goes on I sure will keep coming.

This is our first trip to Japan and I was a bit worried about room size but the rooms here are massive (room 832). Rooms have a big bathroom with separate bath and shower and a separate sitting area. All the staff are very friendly and helpful and there was no issue with language. The location of the hotel is great, part of the Canal City complex. A number of temples and shrines are within easy walking distance and Ohori Park and Fukuoka castle are only 3km away. A short stroll to the Fukuoka JR station and the local train station also. We didn’t eat at the restaurants as there were heaps of options nearby however the food looked good. Definitely recommend, especially families.

Second time here. In my previous review, I complained about the smoking in the lobby. They have done away with that and added more non-smoking rooms BUT the non-smoking rooms were formerly smoking rooms. Anyone sensitive to smoke knows it takes years (decades?) for the smokey smell to go away (unless you completely gut the room, which hasn't been done here). That means our non-smoking room smelled like a smoking room. We asked for a different room and they promptly got us a new room.....that smelled exactly the same. At that point, I thought I was just smelling phantom smokey smells (there's no way 2 non-smoking rooms should smell that bad, right?) and accepted the room. Mistake! Moral of the story....bring febreeze and avoid the 12th floor. (Or any other floor that used to be a smoking floor, which was most of them)

great location, typical hyatt facility. room was very hot and AC did not cool it. room very stuffy and humid. They must be aware because there was separate air purifier/dehumidifer in room but it still didn't fix problem. Window was drenched with condensation every day.

We stayed here for 11 nights. Service, as in other Japanese hotels, was excellent. The room and bathrooms was high quality. I liked that the hotel was adjacent to the Canal City mall with a lot of shopping and restaurants. Downside is that it is not close to any subway stations. I really liked the food in the Grand Club at cocktail hour. It was rotated often; although we stayed for 11 days, I think the food was rotated every 5 days so you don't get bored. However, breakfast was always the same. The grand club was small so it got crowded. My biggest complaint is that they allow children at cocktail hour. I recommend to the hotel that they impose a rule that children are not allowed after 6PM. Many times it was noisy because of the kids. Shout out to Yohiro san in the Grand Club. She works extremely hard and took care of us. Although there was a problem with our room, she quickly and personally resolved the problem with a smile and dedication you would not see in the United States. Yohiro san is an employee that should be commended and rewarded. If we come back to Fukuoka, we will definitely return to the Grand Hyatt Fukuoka.

Recently, I stayed on the 7th floor. I liked the hotel clean and next to the shopping mall. 15 mins from train station by taxi. The hotel has good steak restaurant. Medium size room. The bathroom is compact, but you get the Bathtub and shower room separate.

The hotel is 5 stars , a really class hotel in Fukuoka . It is located in a big but prestigious shopping center and therefore the view is an urban one but nice due to artistic architectural environment . The rooms are descent with spacious , luxury and fully equipped bathroom . Impressive restaurants , bars and very nice lobby. Only 15 min. from the main train station. A lot of choices all around for shops , traditional restaurants and walking.

We stayed for 3 nights in Club Deluxe and Grand Suite rooms, both rooms were spacious and very functional. We found that the bathroom in Deluxe was bigger! Club lounge offered great snacks, cocktails and services. Hotel location was great, next to Canal City, and 10 minutes taxi ride to other downtown malls. Services from staffs were great, from bell service to club lounge and housekeeper to room service. A perfect place to stay in Fukuoka.

Have stayed at this property on many occasions since my first visit 16 years ago. Last visit was in 2015. The rooms have seen some minor renovations including furniture and soft furnishings. The location of this hotel is hard to beat being within walking distance to major shopping areas in Fukuoka. I was surprised that they still have my dietary preferences on file and made special requests when booking restaurants for us.

1- 2- 82 Sumiyoshi, Hakata- Ku Fukuoka Fukuoka-ken

Hotel highlights

  • Walking distance to Tochoji Temple and Kushida Shrine
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Hakata, Grand Hyatt Fukuoka is within a 10-minute walk of popular sights such as Tochoji Temple and Kushida Shrine. This 5-star hotel has 370 guestrooms and offers an indoor pool, free in-room WiFi, and a fitness center. Centrally located in Fukuoka, the hotel is also a short walk from Hakata Machiya Folk Museum and Fukuoka Asian Art Museum.


Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a bite to eat at the onsite restaurant or coffee shop/café.


Grand Hyatt Fukuoka's 370 air-conditioned rooms provide minibars, free bottled water, and safes. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and bathrobes. In-room massages are available, and other amenities include phones and desks.

Property features

Guests of Grand Hyatt Fukuoka have access to an indoor pool, a fitness center, and free WiFi in public areas. Self parking is available for JPY 1620 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include 6 meeting rooms, conference space, and a computer station.

Reviews from Trip Advisor

Trip Advisor aggregated rating

83.0% of guests recommend this hotel

Total of 1077 reviews