SBH Costa Calma Beach Resort3.0 out of 5.0
Recent guest reviews
On arriving to the hotel the receptionist was very friendly and spoke good English, we explained that we were on our honeymoon and she gave us a bottle of champagne, we asked to upgrade our room as it was a special holiday but was told the hotel was fully booked (fair enough) the rooms are your typical canary rooms, out dated but all in all there okay. The rooms air con didn't work and on the last day it had a burning smell which we reported. The bath didn't have a plug and we only had two very thin pillow but reception gave us extra. The food was nice but very repetitive with not much choice the staff are friendly but not many know much English. Most of the drinks are watered down and don't taste very nice. The evening entertainment was okay a mini disco for kids at 8.39 which is about late for the younger kids and at 9.30 is adult entertainment which is on and off good. We only met two other English parties as everyone was German or Dutch and they are very rude people pushing in for food and sitting in the way when watching the entertainment. My main bad point is that you don't get any bottles of water you have to buy bottles and 're full them. Definitely a 3 star not a 4 star
Stayed in room 3049, nearest room to reception which is on the 3rd floor. Big bathroom, lovely room, lots of storage. Balcony got the sun in the afternoon. Safe is €25 for a week, big enough to store a ipad. Wifi is €17 for a week, beware can only use 1 device at a time. Food was much better than i expected after reading some reviews, breakfast choices were, fresh smoothies, fried/scrambled eggs, bacon(streaky), baked beans, fresh omelette, pancakes, churros, croissants, cereals. Continental breakfast, ham, cheese, biscuits, cakes, jams. Lots of tea choices. Fruit in abundance. Lunch choices were, a fresh fish and meat choice, 3 different pastas, pizzas, chips, other hot choices, lots of salads, soup. Ice cream for dessert. There is a snack bar by the pool area but we didnt eat in there so can't comment. Dinner choices were, soup, rolls, fresh fish and meat, other hot choices, chips, pizza, salads. While we were there a carvery was on offer, a different meat each night, ribs, pork, steak, beef. Canarian potatoes with the sauces. Dessert was various cakes, ice cream and chocolate fountains. Even cheese and crackers too. Self service drinks in restaurant and snack bar, Amstel, sangria, red/white wine and soft drinks. Bar in the evening had a large selection of drinks, 6 or so cocktails, some were pre mixed, tried most of them, best one was the mojito. Evening entertainment was varied, a disco night, Mr and Mrs, Motown tribute act, rock act(these went down a storm), Halloween night, bingo. Mini disco for kids. Few different places to sit, inside or out. Entertainment team was i think Italian, looked like plenty going on but i wasnt there to join in. 3 pools, didnt venture in. Plenty of areas for sunbeds, pools, 1 large area for sunbeds and 1 smaller area with sand underfoot, on beach and upper area of beach. Yes most pool area sunbeds were already taken and beach sunbeds by 830. We got lucky 1 morning and managed to get on the beach. 3 shops on site, jewellery, swimwear and a souvenir one which sold bottled water. You can refill bottles in restaurant. Me and my daughter wanted a week away in the sun to do nothing but read and relax and for the price we paid we were not disappointed. We stayed late October. Oh and 1 last thing, we did not see 1 cockroach!!!
We had booked this hotel for a very well earned rest before the Christmas period at work. When we arrived we found the reception staff to be very rude to the point where they didn't care, we went to our room which was in another hotel( Nautilas beach hotel) which we hadn't booked the room was very drab, dirty looking and smelled stale, the curtains were ripped from top to bottom, the fridge was hot and empty despite the broucher stating the mini bar was not free, the bed sheets had been used (which we didn't find out until we opened the sheets to get into bed) due to the amount of sand in the bottom of the bed, the dirt in the bath and toilet hadn't been removed.The television only had 2 english channels sky news and sky sports (we like the Television on whist getting ready) We went to the reception and complained and was told NO other rooms and they were all same anyway, our rooms were only 10 years old the rest were older?? Does that mean they had not been decorated in all that time. We were told technician would come have a look but never turned up. The food was very poor either burnt or undercooked even some raw. The staff were not very helpful, friendly or even interested unless you were German. This was a really stressful holiday and we would definitely NOT give this hotel 4 stars more like 2.
a group of six of us visited the hotel last week and on booking in I was given a room as far from the other six as possible , I have walking problems which was ignored .all their rooms had been upgraded mine was very basic. The restaurant staff were very rude at times, the food was not bad. The rooms were were not cleaned to a good standard as there was always sand in the bath. the pool area is good but dominated by our german friends, and at the bar they always got served first.
Costa Calletta is a quiet resort there are few bars and restaurants. There is no promenade, but the main beach is good. The entry to the sea by the hotel is over stones. There are a selection of small shopping centres each with a supermarket. When you come out of the hotel turn left down the hill, there is a small supermarket on the opposite side of the road. The nearest shopping centre is 5 minutes away, again cross the road and go up the hill to the shops. The hotel is fairly typical for a 4 star. Food is well presented and there is a reasonable selection of salads, grilled meats and fish at dinner, lunch has a smaller selection and you can get bacon & eggs as well as the usual continental selection of cold meats and pastries. The pastries and deserts were quite nice. Our room was 2067 this is on the ground floor directly opposite the emergency exit from the restaurant. This did not allow us any privacy as if you opened the curtains passers by and diners could see directly into the room. Are kept the curtains closed. In my opinion this is probably the worst room in the hotel. We had our hotel towels stolen from our balcony. When we complained in the morning the night staff suggested we take somebody else's towels! The hotel did not replace the towels and we were not prepared to pay the 20 euros to get new ones. There is also a thirty euro charge to change rooms. It is worth paying for a safety deposit box. They are large enough to take a15 inch laptop. A number of other guests told us that money had been taken from their rooms. The animators are Italian and German most spoke good English and were quite enthusiastic. Volleyball, waterpolo, archery etc are on offer. The receptionists were for the most part friendly and spoke English . There are two large pools. The one on higher level is heated and is about 25m at its widest point. The bottom pool is unheated, 40 metres long and was at about competition temperature during our stay, ideal for lap swimming. The gym is small with some large pieces of equipment, few free weights and 4 spinning bikes. Other guests were friendly from all over Europe. We enjoyed their company most could speak English. There are reasons why some guests may not like this hotel. However if you like a quiet resort, friendly company and reasonable facilities then this would be good choice at this time of year given the good weather. I would recommend this for couples looking for relaxation or for families with younger children.
Despite of great location and having a beach and great 2 swimming pools (one is warm), it is a worn-out hotel with terrible service and bad food. If you want wifi- you pay 7€/day/device, they take 10€/beach towel deposit and 1€/clean beach towel, however we could not get clean towels for 5 days.. Animation was only in Italian and very limited. Room smelled of chloride and was in worn out condition. Food very average and wine terrible in all-inclusive type. Reception and room service very bad.
We stayed there last May-June and had an amazing time. It was me, my husband and 5 year old with us, she loved that a lot. She keeps saying that we wants to go there for next holidays:) Location is absolutely beautiful !!! Food very good as well and cocktails were freshly prepared and not pre made. I definitely wanne go back there and strongly recommend the hotel to everyone !!!
Bed was worst I had ever slept in, so hard. Despite a sign to say sunbeds could not be reserved, the only way we could get one on the beach was to go down in the dark at 7am or before. Only a handful of English people there, entertainment weak and mostly in German. Food was OK but lots of bread, cakes, desserts and chips. Hotel needs updating and refreshing.
Arrived back yesterday after spending the half term there with my 14 year old granddaughter....I was really panicking after reading the stories on here regarding this hotel..we arrived and as soon as I saw the reception/pool view I felt ok. we were given room 4069 which had the most amazing view of the pool and sea ...room was adequate towels changed every day...it was clean and of a good size...the food was what you would expect all inclusive to be something for everyone I managed to put on a couple of pounds . if you want a sunbed around the pool please be prepared to get up the crack of dawn to get one.. all in all would I return yes without a doubt..
The hotel is good, friendly and efficient staff at checkin, all staff were pleasant, efficient and friendly, especially if you made a bit of effort with basic Spanish. The rooms are a little tired, but clean and comfortable with a decent sized bathroom, storage and balcony. The food was good, plenty of choice, and of good quality. The drinks were also good, slightly weaker than UK, but just as good. There is a small shop on the same floor as reception ( floor 3) where you can buy bottles of water ( not included in AI) these can then be filled up in the beach bar or restaurant. Kettles are available from reception on request. There are two other SBH hotels within 15 to 20 minutes walk, where you can book a dinner once, each, in each 7 day stay. One is a Mediterranean restaurant and the other an Asian ( Chinese), we only tried the Asian and it was excellent. Unfortunately if you want a sun bed either on the beach or pool, it’s wise to be up and reserve one before 8 am! Strictly speaking, not allowed, but everyone does it! When we were there 85% of the residents were German, very pleasant, but their reputation for reserving sun beds is well known and deserved!
Reviews from Trip Advisor
66% of guests recommend this hotelTotal of 1531 reviews