Occidental Jandía Mar4.0 out of 5.0
Recent guest reviews
Overall good hotel but prefer the barcelo thalasso spa in caleta de fuste mainly due to location. This hotel is a bit isolated & up very steep hill. Rooms were good size but can be noisy hence move on 3rd day due to crying baby next door. Did pay extra for sea view which got but not really worth it as hardly any sun on balconies. Beds were very comfy & rooms clean. It's s really big hotel with lots of space so great for kids to play. Pools nice even though didn't venture in as too cold! But kids liked heated pool but froze when got out but have to expect this time of year. Only real complaint was the food temperature in restaurant, have stayed in many barcelo hotels & I would rate this one lowest for food temp. Variety was ok but didn't like size of dinning area as felt had to go so far for drinks which was all self service again at last barcelo in Tenerife in summer had waiter service for drinks which I prefer especially with kids as several trips to et food & drinks. Best part was the animation team & Barcy club who were excellent. Can recommend princess party even though extra charge. Probably wouldn't come bk to hotel due to transfer from airport but did have fun!
Unfortunately, the staff managed to ruin our holiday. We chose this hotel because we were not sure if we were going to have a nice weather, so we decided to look for a hotel with a Spa. However, it turned out that the spa is not included. We have been to many hotels with Spa centre and the pool area of the spa and the sauna were always for free. Apparently, it was for free in this hotel too until last November when they decided to charge for it. So, we were expecting that the pool area and the sauna in the spa is for free and we have to pay only for massages and other special treatment. When we expressed our disappointment at the reception upon check in, the lady said that it was written on their website. We asked to show us where and she was right - it was written that they charge for the spa, but on the spacial spa page of the hotel with little letters at the end of the text. Needless to say, we did not check the special Spa page on the website. However, the spa not being included is not the worst thing. The worst thing is how we were treated when we complained about that. 1 We asked the receptionist to show us where is written - then she said she would check that and she started serving other customers while we were waiting to check in *(after long travelling). After other people came and she served them too. This happened about 5 times and we were still waiting. At the end she finally printed the page and showed us. We said it was misleading to hide this and she responded a few times "Its your opinion". Very rude! Later we returned to the reception and asked to speak to the hotel manager because we wanted to complain about how we were treated. We did not speak to a hotel manager but instead they called "guest experience manager" Zsofia, who was useless. She was just repeating that it is all written on their page and despite the fact that I emphasised I am complaining mainly because of the behaviour of the receptionist she did not address that. The guest experience manager did not improve our experience. I do not think she really cared, because I told her that I am going to complain about that on trip adviser. If she cared, she could of offered us some solution e.g 1 hour in the sauna or at least something to make her guest calmer. That would not cost them a dime and that is how you deal with unhappy customers. She did nothing to calm us down or make sure we were happy. Needless to say after all this, we did not purchase massages or any other services from the spa, so their loss. Another think we did not like were the cocktails next to the swimming pool. They were premixed for the all inclusive clients and were served in coca cola paper cups. You do not expect that from a four star hotel. At first I thought it was because of safety around the pool, but after that I saw some people that payed for drinks and had their fancy glass cups around the pool. Next, we ordered a room with a sea view. We got a room with a view to a building and you could see a little bit of sea above the building. Not really a sea view. Another misleading thing. Next, the staff need to go for a first aid course. While waiting at the reception a man fainted and hit his head on the floor. The two guys on the reception did not know what to do. Fortunately, the guy gained consciousness immediately and said he was fine. They just believed him and let him go. He was later lying on the sofa next to the reception unattended. He could of been dying there for all we knew. Next, location. The hotel is located on a hill. You have to climb a lot of you decide to walk to the beach. They have a free bus to the beach but goes there only until 12.00 and after that it comes back. But you cannot go by this bus t the beach after 12 lunchtime. Not recommended for older people that do not want to stay only in the hotel. I do not recommend this hotel and we or anybody we know will never be back there. Great job Zsofia!
We had alot of fun during our holiday! The animation crew was great. Certainally a great place to take the children and garenteed to have plenty of fun! Buffet food was ok but still enjoyed my self with the family and certainally would go back thanks to the animation team and the use of the wifi was a bonus
We stayed at the occidental Jandia mar for a week! 2 adults and one child at 9 year! Very nice and clean room with a 180 degree sea view! The garden is very nice and the all inclusive food is very good and varied! The staff are friendly and helpful! There are about 10 minutes walk to the beach on a steep hill! The beach is definitely one of the best on Fuerteventura! For runners and hikers the path to the highest mountain on fuertevente starts at the back of the hotel and is about 15 km back and fourth! Very beautiful with a fantastic view at the top! Hereby my best recommendation to the Barcelo/ Occidental Jandia Mar Hotel!
we visited Occidental Jandia Mar for 10 nights in Feb 2017... it had been an amazing experience start to finish. very good location. extremely good service from all the staff. best hotel to visit if going with children. If you are vegetarian you might not get to much variety in food but as you know it is normal, so we don't mind.
The whole experience was wonderful. The service excellent, the rooms were very clean and the bed was really comfortable. For us the location was brilliant because it allowed us easy access to the rest of the island.
Stayed at the end of January with my Husband and another two friends, the hotel is on a very steep hill so not for the infirm, I walked down it but got a taxi back up the hill on each occasion, rooms were roomy however quite dull due to the dark wood furniture, could be freshened up a bit, the beds are so comfortable, never had a problem sleeping, our room overlooked the pool area, the areas are kept nice and clean and the grounds also, fantastic views over the beach if you walk around the hotel and go right to the top, the poolside bar served wine and beer on tap, slush and cocktails to choose from, which were already made up, the entertainment staff worked hard and kept us amused but they were never pushy, the food in the pool bar was always cold unless you were there to eat as soon as the food was put out, the main restaurant food was never hot either, this spoiled my eating experience here, there are microwaves supplied for use, but its not the same as being served hot food, the pizzas were lovely and they would make you a fresh one to order if you ask, we hired a car one day and travelled around the island. I would revisit Fuerteventura but I would choose another hotel simply due to the cold food.
Super happy !! A great holiday was had by us all at the Barceló Jandia Mar. Food, Service, Staff were exceptional. I don't understand how people can give bad reviews. Fantastic value for money too....
All my family have very good time in this hotel. It's second year in a row we decided to pick up same hotel. It's a lot of fun and very good entertainment teams all times . Food choices perfect for everyone
Lovely hotel, great rooms, brilliant pools and fantastic food. Only fault is poor evening entertainment. Disco not open either. Could have done with some music later on in bar or even if the disco had been open that would have been much better.
Located in Morro Jable, Occidental Jandía Mar is within a mile (2 km) of sights such as Jandia Golf Course and Jandia Lighthouse. This 485-room, 4-star resort has 2 outdoor pools along with a full-service spa and 2 restaurants. Also nearby are Morro Jable Shopping Centre and Cesar Crespo Golf Acadmy.
Start your day off right with a free buffet breakfast. Enjoy dining at one of 2 onsite restaurants including Mimosa, which specializes in international cuisine. You can get a quick energy boost at the coffee shop/café.
The 485 rooms are air-conditioned and have an array of amenities, including balconies, refrigerators, and minibars. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bidets. Ceiling fans, safes, and desks are also standard.
Guests of Occidental Jandía Mar have access to a full-service spa, 2 outdoor pools, and an indoor pool. If you drive, self parking is EUR 3 per day, or you can take advantage of the airport shuttle (available 24 hours) for EUR 190 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a fitness center, and a sauna.
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 4175 reviews