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Recent guest reviews

The staff was friendly and helpful. The bed was comfortable. But this place is a bare bones facility. Elevator floor filthy, lights burnt out, rickity and squeels. Room keys wouldn't work x5. People next door screamed and fought for two nights. Just okay, but place is run down and understaffed.

While the rooms had lots of space, everything in the room was run-down, even broken.

The surrounding environment around this hotel is creepy, and the building and indoor layout are weird. The shower handle was missing and the shower door frame did not align well to close properly. Water was pretty small when showering. The bedroom was quite dark as there was only 1 light bulb working. Not enough toilet paper/facial tissue provided. The room was not quite ready for check in yet. The attitude of the checkout front desk was not nice. This hotel is not Bestwestern quality.

Good tv channels

For the price, property very worn. The carpet was so ripped that the carpet tack board was sticking out, and I scrapped the bottom of my foot. The shower had an unappealing blood like stain on the floor.

Didn’t like anything

The staff was polite enough, but the rooms were filthy and smelled dirty/smokey. There was no gym of any kind, as advertised. And when I asked the staff, they said there's never been one. I would not stay again.

Our room definitely needed some upgrading. The paint was chipping everywhere and we never had any hot water. There were dirty towels left in the bathroom from the previous guests. When my husband asked where the ice machine was he was told by the front desk clerk to wait because she had to get it for him. The location was definitely convenient and close to a lot of places we went but I wouldn’t come back.

No a/c, cancellations happened without notifying before arrival, no working tv, light fixtures broken, furniture beaten up

No hot water in bathroom. Very run down. Over charged for stay. Very unhappy about

This motel has become very low budget and it’s prices and deposit is ridiculous high200.00 for deposit.

The manager was really understanding, he did what he could to compensate my stay there due to so many mistakes in the room I stayed in. Now the room was unclean, stains on the floor that was sticky, the fridge was rocky, unstable, dishwasher didn’t work, the place had a kitchen but nothing to cook with, no utensils, every hotel that I have rented that had kitchens came with what I needed to cook and eat with. Also the WiFi did not work, I had to hotspot from my own phone just to watch Netflix and other shows. Some receptionist was rude and narrow minded and didn’t seem to care to help. Giving the excuse that they were new when it seemed as if they knew what they were doing already. This place really went down from the first time I stayed there. I was really disappointed and couldn’t wait to get out of there. If I had to give it a star rating it would be a 1 star this time, cause it made motel 6 room look like a luxury hotel compared to the room I stayed in.

We asked for a room with a bed and a fold out, but we didn't get a fold out or an extra bed. We selected this hotel because of the exterior corridor entrance for prevention purposes, but the outside doors were not working so we had to go through the lobby where a customer was there not wearing a mask. The lobby was small so passing with 6 feet distance was not possible.

The property was centrally-located in Fresno. We were disappointed with the false advertising by Orbitz and the hotel and no one wanted to take responsibility for it. The room was advertised to have 3 beds: 1King, 1 Queen, and 1 Double sofa bed. According to the front desk personnel, this was a mistake on Orbitz side since they said that they do not have this type of room configuration in their facility. What they gave us was 1King, 1 Queen sofa bed, 1 Twin sofa bed. On top of this, there were no extra pillows or sheets provided for the sofa beds. We had to pick them up ourselves from the front desk. We had to go back a few times to front desk because they didn't have sheets available. There was a kitchen in the room that leaked. We wiped down the place when we got there and the surfaces were dirty, the carpets were stained.

Spanish style and vibe. The newish breakfast facility is very nice. Glassed in room, nice tables and set up. Needs a bit of protein at breakfast, but otherwise very good and fresh food.

We stay there 3 nights and 3 days, I like the room look nice and clean, but just because the hotel didn't provide us a paper town so we don't have any we have to go buy us some and the services didn't clean our room when we stay they still let all the trash stay in the room when we left . The service in this hotels make me very disappointed I will not come back to stay anymore.

W Shaw Ave Fresno CA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located within 2 miles (3 km) of Vineyard Farmers Market, San Joaquin Hotel SureStay Collection by Best Western is within 3 miles (5 km) of Fashion Fair Mall. This 3-star hotel welcomes guests with 69 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Dining

Free continental breakfast is served each morning from 7 AM to 10 AM.


Rooms

The 69 individually decorated accommodations afford space to spread out with a separate bedroom and sitting areas. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Microwaves, refrigerators, and coffee makers are other standard amenities.


Property features

Guests of San Joaquin Hotel SureStay Collection by Best Western have access to an outdoor pool, a gym, and free WiFi in public areas. You can put free parking to good use if you drive. The front desk is staffed 24 hours a day to help with concierge services and dry cleaning/laundry. Additional amenities include a spa tub, coffee/tea in a common area, and express check-out.

Room options

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, Multiple Beds, Non Smoking, Ground Floor (with Sofabed)

2 King Beds and 1 Double Sofa Bed | Sleeps 6

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for San Joaquin Hotel SureStay Collection by Best Western

Everyone (20) Couples (8) Family (14)
3
Family

The staff was friendly and helpful. The bed was comfortable. But this place is a bare bones facility. Elevator floor filthy, lights burnt out, rickity and squeels. Room keys wouldn't work x5. People next door screamed and fought for two nights. Just okay, but place is run down and understaffed.

By on Nov 28, 2021

2
Everyone

While the rooms had lots of space, everything in the room was run-down, even broken.

By on Nov 28, 2021

Review comment responded on Dec 2, 2021

Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2
Family

The surrounding environment around this hotel is creepy, and the building and indoor layout are weird. The shower handle was missing and the shower door frame did not align well to close properly. Water was pretty small when showering. The bedroom was quite dark as there was only 1 light bulb working. Not enough toilet paper/facial tissue provided. The room was not quite ready for check in yet. The attitude of the checkout front desk was not nice. This hotel is not Bestwestern quality.

By on Nov 8, 2021

Review comment responded on Nov 16, 2021

Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4
Business Business

Good tv channels

By , from Plumas Lake on Sep 30, 2021

2
Partner Couples

For the price, property very worn. The carpet was so ripped that the carpet tack board was sticking out, and I scrapped the bottom of my foot. The shower had an unappealing blood like stain on the floor.

By on Aug 7, 2021

1
Family Partner Couples

Didn’t like anything

By on Jun 29, 2021

1
Everyone

By on Jun 19, 2021

1
Family

The staff was polite enough, but the rooms were filthy and smelled dirty/smokey. There was no gym of any kind, as advertised. And when I asked the staff, they said there's never been one. I would not stay again.

By on Jun 16, 2021

3
Partner Couples

Our room definitely needed some upgrading. The paint was chipping everywhere and we never had any hot water. There were dirty towels left in the bathroom from the previous guests. When my husband asked where the ice machine was he was told by the front desk clerk to wait because she had to get it for him. The location was definitely convenient and close to a lot of places we went but I wouldn’t come back.

By on May 31, 2021

2
Family

No a/c, cancellations happened without notifying before arrival, no working tv, light fixtures broken, furniture beaten up

By on May 5, 2021

San Joaquin Hotel SureStay Collection by Best Western

1309 W Shaw Ave, Fresno, CA 93711
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