NH Frankfurt Niederrad4.0 out of 5.0
Recent guest reviews
Very nice and clean hotel. By mistake the front disk personnel charged me twice without me noticing that but same person made the mistake called my room and informed me. I would like to take this opportunity to thank Ms. Melanie the Room Division Manager and the person who made the mistake for their help and support in this regard.
My wife and I stopped for a night in this hotel in Frankfurt, on our trip in Europe (visiting 5 countries). The room was okay, nothing out of the ordinary. Instead of having a queen or king size bed, we had two beds one next to the other. Knowing this fact, it didn't bother me. The bathroom was decent. This being said, my main disappointment was the service we received. I give a 2/5 because of the service we received at the restaurant. At the reception for the check-in, I was welcomed by an employee without any hint of good intentions. No smile, no greetings, nothing. He asked for my informations and as I started answering in english (I don't speak german), I instantly felt his irrespectful attitude. As he asked for something I couldn't understand (because of his accent) he rudely told me "give me that!" asking for my passeport. I answered that if he needed something from me he had to express more clearly. My wife was surprised of this lack of respect coming from him. His attitude changed a little bit after I reacted to his behavior. We ate at the hotel restaurant, were we received a good service and ate a good meal. The waiters were way more polite and courteous. And came the check-out the following morning... A different person at the reception, but equally lacking warmth and consideration for us. I pay what I had to, the guy asks me if I have a car in the parkong lot, my answer: yes. He didn't even took the time to explain to us how we were supposed to leave the multi level parking lot (which cost 16€ for the night and requires a card to enter/exit)... We had to try with the card, before realizing it wasn't working, having to back up (because 6 cars were waiting in line for us). We parked, went back inside, and asked to be answered "the card won't work, you have to press on a button and I will let you pass". I thought to myself, why wouldn't you give me that information the first time, knowing I have to leave in my car... Unfortunately even if some aspects of the hotel are okay, the bad service I received at the reception is more than enough for me to never want to set foot in this establishment again. I wouldn't recommend this hotel to anyone, except if you want to leave with a bad taste in your mouth. Really bad experience.
Very friendly and helpfull employees. Perfect, clean and good tempered in every room. Great breakfast with a lot of fruit juices and a good variety until the last minute. Unfortunately, a sewage treatment plant is nearby.
2 night stay in the Hotel. Walking distance from Neiderrad Rail Station (only 2 Stops from the airport). There is a supermarket next door to stock up on water and soft drinks as the mini bar had no prices so unsure what a water would cost me. Good breakfast. Clean room. Could do with USB ports for charging as most hotels now have. Overall a nice hotel.
Stayed here one night before departing for home. The wifi didn't function well at all. The room was a nice size and it was clean and quiet. We had dinner in their restaurant and it was adequate. Breakfast was also okay. Fine place to stay on your last night.
The hotel is modern and clean. Staff was very friendly, especially in the restaurant. Food was good, room was a decent size. Very good value for money! We stayed there the night before an early morning flight from FRA airport. Only a very short drive to the airport! We managed to find a parking space in the street next to the hotel.
Very nice hotel. Not in the center of things but only a 5 min. walk to train station. Staff was very helpful in directions. Only two negatives. Reported first day of 2-day stay that air conditioning wasn't working. Was told they'd have staff look at it. Never heard any more and still not working when we left. Outside sitting area nice but was mostly being used by smokers. But appreciate that no one was smoking inside.
This was my first time in an NH hotel because I had to change the booking at short notice.The Price is a little bit to high for that old hotel. After a long wait at the check inn, the room was dirty, but they gave me a new one. It was a bit noisy through the main street right in front of the door. The breakfast buffet is very nice.On extra requests was received nicely. In the evening I was in the restaurant food and I must say it was very delicious. The kitchen staff give me some little nice sweets at the end. All in all, I now think about coming more often.
The air-conditioning was great. The The Welcoming snacks were great. The pillows were comfortable. The shuttle to the airport was convenient, although there was a charge for it. Cost of the room was high.
Good location not far from local activity, the hotel is suitable when travelling to Frankfurt. Refurbishment of restaurant is ongoing. I hope rooms will follow soon as they need a good refreshing. See yyou next time.
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Business center
- Laundry facilities
Located in Niederrad, NH Frankfurt Niederrad is within 2 miles (3 km) of popular attractions such as Commerzbank-Arena and Financial District. This 165-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a conference center.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.
A flat-screen TV comes with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and pillow menus, and the bathroom offers a rainfall showerhead, a hair dryer, and free toiletries. Other standard amenities include a sitting area, a minibar, and a coffee maker.
Guests of NH Frankfurt Niederrad enjoy access to free WiFi in public areas, a conference center, and a business center. If you drive, self parking is EUR 16.00 per day, or you can take advantage of the shuttle from the hotel to the airport at scheduled times for EUR 5 per person. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a computer station, express check-in, and a terrace.
Reviews from Trip Advisor
73.0% of guests recommend this hotelTotal of 971 reviews