Mercure Hotel Frankfurt Eschborn Helfmann-Park4.0 out of 5.0
Recent guest reviews
Food is fine. Internet is not working. Reception hotline has a 10min queue. Location is bad - only for cars. Rooms are standard anonymous - could be anywhere in the world. Indeed I need to write more stuff just to finish this review.
this place is utterly isolated in a tech park and after 2220 they DONT EVEN DO BAR SNACKS>?????? surely there should be room service and some basics?? every IBIS has that and Mercure is supposed to be ''higher'' ok so they don't....we are in the bar, its 2200 and no more kitchen' thus, the front desk have solutions ready ja? nope>> the (elderly and computer challenged) gent on duty basically shrugged and said he had no clue about online or even phone deliveries after I basically lost it, a younger colleague finally sorted me an Italian delivery order to the hotel; meantime I observed a bus arrive....company conference delegates not tour; around 40 people; checkin in proceeded for the next hour with a single line of these poor obviously exhausted people being checked in one by one by a slow IT challenged old guy at the pace of a snail utterly ridiculous management (like this group arriving are a A SURPISE??) and the lack of F&B options simply says incompetent management totally lacking the basic tenets of ACCORs hospitality philosophy really poor set up...Team I KNOW the f& b offer is very good when its OPEN...but,. in the middle of a techpark, no single resto within 3 km and you are too stupid to offer ANYTHING? NOT GOOD
The hotel didn't provide any surprise neither good or bad it was what was expected and the staff were great. Breakfast ticked all the boxes and there was plenty of it. Next time I am I the area I will probably lay my head on a pillow here again
Staff were very welcoming when I arrived. Room was clean and bed very comfortable. Decor and general look and feel of the room felt a little dated and could do with a refresh. Breakfast was varied and all very fresh. A good hotel to stay at for 1 or 2 night maximum.
Room 414 should not be given to anyone until the smell (muffelig) is taken care of. I am not a picky person but it was unbearable to stay in this room. I was given another room right away which was up to the Mercure standard.
On March 18, I reserved and pay in advance a "Privilege room with Queen size bed", which was suppose to come with "VIP bathroom, bathrobe, slippers, snack, mineral water and free newspaper". But when I arrived on May 10, the room I was given was just an average one. When I addressed this concern to the Management the following day, I was told that the only Privilege room left on May 10 was a smoking one (but this was not even proposed to me..). The management proposed to give me back 40 EUR on my Visa card, but, maybe because the Visa card I used to book and pay in March ended in April 2017, the refund never arrived on my new Visa card. So my advice is : never pay in advance.
The Mercure Eschborn Helfmann Park is a modern, clean business hotel. It has all the facilities I expect for my business travel and is quite easy to reach by car. The hotel has a car park underneath, so it's quite practical to reach by car. The S4 train station is also at a 10 minute walk from the hotel. If you don't need to be there for work I'd try to find a hotel closer to the Frankfurt city centre though. Apart from the REAL Supermarket in the area there isn't a lot of entertainment of sight-seeing around. :) My room was modern and spacious. I liked the big working area with sufficient plugs for my laptop, the free coffee maker and the large twin bed. The hotel restaurant was also nicer than expected with a welcoming atmosphere and a nice choice of local wines. The breakfast buffet offered a nice choice of bread, cereal, eggs and cold cuts and was up to the usual Mercure standard. All in all, I had a carefree and productive stay here.
room cleaned. Restaurant only open on Monday. So if you want to stay during the weekend you will not have food. The hotel is very isolated which makes very difficult to find some to eat on Sunday where everything is closed. We organize a reception and they hotel did not have any wine? However, when the restaurant was open the service was exceptional. I am very allergic and the staff accommodated all my requests. They really understood my allergies and make an extra effort so I can be fine
A Mercure in the middle of a business park, good choice if you worked around, the standard Accor is here, the price is ok. Bedrooms are clean and good, the restaurant is ok for a business trip. Price is ok. I recommend to stay in this area.
Visited for a business trip. Price/quality is extremely good and the service is friendly but I had some issues as I am not German speaking... . Breakfast is more than you can wish for. Sleeping rooms are spacious.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 138 reviews