Unfriendly staff and they've charged me again even though the accommodation was paid in full during the time of booking
The room was extremely dirty. The floor was wet and there was some sticky substance all over the floor in the bathroom. There was also something splattered all over the floor by the tub and near the kitchenette. Also, the room only came with two of the thinnest pillows I’ve ever seen. When we asked housekeeping about it they said that there were no extra pillows anywhere on the property.
Updated and nice looking stained sheets and filthy tile floors
We rode our bicycles from Dallas to Fort Worth. The hotel is in a convenient location and beds were comfortable.
The room was clean. I would stay there again when I'm in Ft Worth
Proximity to Stock Show and ease of commuting down University Dr.
I had a wonderful stay here! The staff is freindly and responds to any requests quickly. My room was very clean and in great condition. It is located within walking distance to many restuarants and upscale shops. Rates are also very reasonable. I will certainly stay here again.
Rheumatica, had a couple lights that did not seem to help the correct bulbs. Breakfast consistent of two forms of mini muffins some granola bars and coffee. not my number one concern for booking a room but if you're going to say you have breakfast you should at least have something worthwhile
IT NEEDS TO BE UPDATED, SEEMS OLD. ADD MORE SHAMPOO AND CONDITIONERS TO THE ROOM. THEY ONLY LEAVE 1 SMALL BOTTLE OF SHAMPOO FOR TWO PERSONS IN A ROOM
Roaches everywhere, I woke up in the middle of the night before surgery, and roaches were crawling on the walls.
Location is convenient, facility is mediocre at best.
The room says no smoking but it smells cigarrette. Room when we booked said king bed but bed is not even a queen. The positives were location and staff.
Located in University Park Village, Extended Stay America Suites Fort Worth Medical Center is within 2 miles (3 km) of popular attractions such as Texas Christian University and Fort Worth Zoo. This 97-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
Guests can expect free WiFi and flat-screen TVs with cable channels. Kitchens, refrigerators, and microwaves are also available. Housekeeping is available on request.
Guests staying at Extended Stay America Suites Fort Worth Medical Center enjoy free WiFi in public areas, laundry facilities, and a vending machine. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. This smoke-free hotel also has a picnic area.
Unfriendly staff and they've charged me again even though the accommodation was paid in full during the time of booking
The room was extremely dirty. The floor was wet and there was some sticky substance all over the floor in the bathroom. There was also something splattered all over the floor by the tub and near the kitchenette. Also, the room only came with two of the thinnest pillows I’ve ever seen. When we asked housekeeping about it they said that there were no extra pillows anywhere on the property.
Dear Heather, thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to show this to you on a future visit.Sincerely,Hotel Management
Updated and nice looking stained sheets and filthy tile floors
James, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
We rode our bicycles from Dallas to Fort Worth. The hotel is in a convenient location and beds were comfortable.
The room was clean. I would stay there again when I'm in Ft Worth
Thank you for your feedback
Dear Abraham, We sincerely apologize for learning about your experience. Please allow us to evaluate the situation to see what went wrong, and we will take appropriate action where necessary. Meanwhile, if you need any help, please reach out to the hotel directly; we are always here to help. Thank you again for sharing.Sincerely,Hotel Management