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Sawgrass Grand Hotel and Suites Sports Complex

3.5 out of 5.0

Recent guest reviews

This property was awful! 1st of all it was not clean. There were ants everywhere in our room. I actually had surgery down the road and that's why I picked this hotel but that was a huge mistake!!! They did fire alarms for hours, like extremely loud sirens going off in my room, from 8 am to 4 pm every 40 seconds to 2 mins!! I was almost crying because I was in pain and having to listen to this! They wouldn't refund my money or help me out! We even called corporate and they were sooo rude to us!! Then the next day they started AGAIN with the fire alarms! I still don't understand why a hotel would have to do that that long and for 2 days!! Managment argued with us that we knew because there were signs in the lobby but I booked it online and never went into the lobby! On top of everything they didn't have clean towels in my room no towels actually at all! There was loud noises all throughout the night of pipes sounding like they were going to bust and come through the walls! It was such an awful experience!!! I still would like my money back but they are definitely not doing it!!

Property probably used to be really nice. They obviously no longer take care of the place. Cleanliness not the best. 6" hair ball under the sink. Lady at the front desk extremely rude. $19 resort fee added after we left not added into the orbitz price, not happy about that.

The walls in my room were half painted, beds didn’t fit on their frame and there was crud on the floors. The check in staff was very nice though.

The hotel was nothing like the pictures posted by Orbitz. There was not even a headboard in our room. The building was gross, it smelt horrible, the room couldn't hold its temperature, and there were chips and unknown substances all over the walls (both in the room and hallways). When we arrived at our room the carpet was wet and there was an industrial fan sitting in front of the wet carpet but it wasn't even plugged in. We were later awakened at 5am to the police banging on our door, and every other door down the hallway looking for a person. The quality of the hotel is only a reflection of its horrible location. It was a bad part of town to say the least. I would NEVER recommend for anyone to stay here.

The property need to be delisted from your site until repairs are made at the facility!!!

Nothing like the pictures- it is dirty, entrance door was broken, garbage all in front of the entrance. Upon our arrival we checked in once we entered the disgusting room we automatically went to the front desk for a refund so we may relocate somewhere else. At the time when we were going to go get our things in the room , the door did not work to let us in. My husband and I slept in our rental car the first night. We did not receive any hospitality staff was unhelpful unprofessional ignorant and extremely lack customer service! Not only was it dirty and gross but as my husband and I waited we could not help to notice all “the couples” entering and exiting the hotel. NEVER AGAIN! The worst experience I have ever experienced.

Dirty, torn and smelly. This decrepit facility should not have been listed on Orbitz. Checked out soon after I entered the room.

Do not stay here. It’s horrobly dirty. There is no food or drinks even though they advertise so. They must be going out of business and just not care anymore and want to get every cent they possibly can. Do not give them your money it is not worth it you will end up checking out after the first night I promise you.

It's an ok play to stay if you are staying for a few hours. Wouldn't stay there again or recommend to anyone else.

The pool and courtyard was amazing. The staff was really good friendly and helpful. The bathrooms could use a little TLC, scraping and painting, etc but the showers are hot, the beds comfortable and linens clean.

Nothing place is trash...every type of trash. Smelled funny and run down. Police ‘visited’ four times in two days. Extremely enjoyable.

This hotel is HORRIBLE!!!!! The door to the hotel room was so dirty, the headboard was literally pealing SO bad, there was no water pressure the second night, the floor was SO dirty, we asked for more towels on the second night, after an hour went by we called the front desk again and they said “they are coming out of the dryer right now” so after ANOTHER hour went by my boyfriend went downstairs to get them himself and he was told all they had was two because the rest were still in the dryer...... we were also told the deposit will go back in our account right when we check out so when we saw it wasn’t in there we called and they then told us it would take 3-5 days, and the person on the phone was SO rude. The staff was not friendly at all. Was told since we purchased through orbitz they couldn’t do anything about the room, if I would of known the room was like this I wouldn’t have bought them. I want something back because the way this room looked was absolutely disgusting!!!! I took pictures of everything.

Very clean and quiet, excellent location, i will definitely be back

It was terrible room was dirty and smelled tub was dirty and rusty

The employees were not friendly checking in or out. Liked the house cleaning lady...very friendly. There was a water leak on fifth floor hallway- almost fell.

The front desk lady Noni was awesome and professonal.

Hotel highlights

  • Free parking
  • Outdoor pool
  • Fitness center
  • 24-hour business center

Sawgrass Grand Hotel and Suites Sports Complex is located within a few miles (5 km) of Veterans Park and Sunrise Civic Center. This 289-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free self parking, and a fitness center.


Dining

You can sip a beverage at the coffee shop/café.


Rooms

An LCD TV comes with satellite channels, and guests can stay connected with WiFi. The bathroom offers hair dryers and designer toiletries. Other standard amenities include a safe, a phone, and an ironing board.


Property features

At Sawgrass Grand Hotel and Suites Sports Complex, guests enjoy an outdoor pool, a fitness center, and WiFi in public areas. If you drive, take advantage of free parking. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 2 Queen Beds, Pool View

Queen 2 | Sleeps 4

Standard Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, 1 King Bed with Sofabed

King 1 | Sleeps 4

Premier Room, 1 King Bed, Pool View

King 1 | Sleeps 2

Guest reviews for Sawgrass Grand Hotel and Suites Sports Complex

Everyone (127) Couples (22) Business (15) Family (26) Other (4) Friends (2)
1
Friends

This property was awful! 1st of all it was not clean. There were ants everywhere in our room. I actually had surgery down the road and that's why I picked this hotel but that was a huge mistake!!! They did fire alarms for hours, like extremely loud sirens going off in my room, from 8 am to 4 pm every 40 seconds to 2 mins!! I was almost crying because I was in pain and having to listen to this! They wouldn't refund my money or help me out! We even called corporate and they were sooo rude to us!! Then the next day they started AGAIN with the fire alarms! I still don't understand why a hotel would have to do that that long and for 2 days!! Managment argued with us that we knew because there were signs in the lobby but I booked it online and never went into the lobby! On top of everything they didn't have clean towels in my room no towels actually at all! There was loud noises all throughout the night of pipes sounding like they were going to bust and come through the walls! It was such an awful experience!!! I still would like my money back but they are definitely not doing it!!

By on Apr 28, 2019

2
Families Families

Property probably used to be really nice. They obviously no longer take care of the place. Cleanliness not the best. 6" hair ball under the sink. Lady at the front desk extremely rude. $19 resort fee added after we left not added into the orbitz price, not happy about that.

By on Apr 28, 2019

2
Business Business Travelers

The walls in my room were half painted, beds didn’t fit on their frame and there was crud on the floors. The check in staff was very nice though.

By on Apr 17, 2019

1
Everyone

By on Apr 16, 2019

4
Everyone

By on Apr 15, 2019

3
Everyone

By on Apr 14, 2019

1
Families

The hotel was nothing like the pictures posted by Orbitz. There was not even a headboard in our room. The building was gross, it smelt horrible, the room couldn't hold its temperature, and there were chips and unknown substances all over the walls (both in the room and hallways). When we arrived at our room the carpet was wet and there was an industrial fan sitting in front of the wet carpet but it wasn't even plugged in. We were later awakened at 5am to the police banging on our door, and every other door down the hallway looking for a person. The quality of the hotel is only a reflection of its horrible location. It was a bad part of town to say the least. I would NEVER recommend for anyone to stay here.

By on Apr 11, 2019

1
Families

The property need to be delisted from your site until repairs are made at the facility!!!

By on Apr 8, 2019

3
Everyone

By on Apr 7, 2019

1
Partner Couples

Nothing like the pictures- it is dirty, entrance door was broken, garbage all in front of the entrance. Upon our arrival we checked in once we entered the disgusting room we automatically went to the front desk for a refund so we may relocate somewhere else. At the time when we were going to go get our things in the room , the door did not work to let us in. My husband and I slept in our rental car the first night. We did not receive any hospitality staff was unhelpful unprofessional ignorant and extremely lack customer service! Not only was it dirty and gross but as my husband and I waited we could not help to notice all “the couples” entering and exiting the hotel. NEVER AGAIN! The worst experience I have ever experienced.

By on Apr 3, 2019

Sawgrass Grand Hotel and Suites Sports Complex

3003 N University Drive, Sunrise, FL 33322