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Sawgrass Grand Hotel and Suites Sports Complex

3.5 out of 5.0

Recent guest reviews

This hotel is HORRIBLE!!!!! The door to the hotel room was so dirty, the headboard was literally pealing SO bad, there was no water pressure the second night, the floor was SO dirty, we asked for more towels on the second night, after an hour went by we called the front desk again and they said “they are coming out of the dryer right now” so after ANOTHER hour went by my boyfriend went downstairs to get them himself and he was told all they had was two because the rest were still in the dryer...... we were also told the deposit will go back in our account right when we check out so when we saw it wasn’t in there we called and they then told us it would take 3-5 days, and the person on the phone was SO rude. The staff was not friendly at all. Was told since we purchased through orbitz they couldn’t do anything about the room, if I would of known the room was like this I wouldn’t have bought them. I want something back because the way this room looked was absolutely disgusting!!!! I took pictures of everything.

Very clean and quiet, excellent location, i will definitely be back

The employees were not friendly checking in or out. Liked the house cleaning lady...very friendly. There was a water leak on fifth floor hallway- almost fell.

was nice and ease. every body was very happy .

It's a nice facility, but the rooms need a little updating. There was only 1 towel in the room.

Overall price was good. Just didn't like that the customer service was not there.

Most definitely was not what was advertised online.

The property was alright, but the the tub was dirty and we had ants in our room

This property has a great front desk area. Wonderful pool area and as far as my contact with the emoyees it was very good. I did see a few other guests with issues with the front desk personally, but since this is about me it is of no consequence. My few issues I did have was the smell of our room and the cleanliness of the room. We had mold in the bathtub of our room and the room reeked of mold. We had to drive to Walmart up the street and get air fresheners. Would I stay here again? Only if there was no other choice. My wife has asthma and had a hard time being in that room. From now on I'll just pay the extra money and stay elsewhere.

The place was so dirty- I walked into the room and the headboard was torn up and the sheets had stains on them. I had to ask for another room - which they did accommodate

Its a run down hotel. The bathroom smelled like sewage i complained 3 times but never got a new room. My bill was less than $300 but they charged my card over $800. Orbitz you need not to include this hotel in your listing.

The hotel hallways and room were filthy. Our room had paint peeling from the ceiling. On our second day we returned to the room to find housekeeping forgot to clean it.

Hotel room was nice just didn’t like that my headboard was rip up but only issue with my room.

Was not a pleasurable experience, Hotel Staff very friendly. Some of the elevators were out of service, the floor I was on as soon as you stepped out of the elevator smelled like a DIRTY locker room. The wonderful aroma was throughout the entire floor. Hotel is very dated, trash all over the place outside.

Poor air quality...Muggy air quality on 2nd floor as you exit the elevator. Heat did not work. Broken ironing board. Torn head board. Periodically running toilet. More lighting needed in the parking lot. Grounds can be improved. Standing water at front door entrance after it rains.

They had NO soda,candy,snack vending machines anywhere on property, no restaurant or bar other than a little coffee stand open only in morning with a few breakfast type items. 2 days in a row, my wake-up call came 1 hr earlier than requested. Overall, this hotel is run down and desperately in need of a major makeover. When they "cleaned" my room after 1st night they made the bed and that was it!!!! Did not empty trash, take dirty towels or leave clean ones. I would NEVER stay here again!!!!

The bed was terrible. There was a hand towel in a wad by the bed. The shower curtain was ripped in half.

Beat up furniture, stained carpet and it smelled like someone smoked in the room.

First room offered was atrocious, 1/3 of the headboard was torn to shred,the bed was unmade. 2nd room at least the sheets were clean, no coffee pot,we called never delivers,not even a glass in the room,curtains didn’t even cover the entire window!! They were missing about 12 inches!!

3003 N University Drive Sunrise FL

Hotel highlights

  • Free parking
  • Outdoor pool
  • Fitness center
  • 24-hour business center

Sawgrass Grand Hotel and Suites Sports Complex is located within a few miles (5 km) of Veterans Park and Sunrise Civic Center. This 289-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free self parking, and a fitness center.


Dining

You can sip a beverage at the coffee shop/café.


Rooms

An LCD TV comes with satellite channels, and guests can stay connected with WiFi. The bathroom offers hair dryers and designer toiletries. Other standard amenities include a safe, a phone, and an ironing board.


Property features

At Sawgrass Grand Hotel and Suites Sports Complex, guests enjoy an outdoor pool, a fitness center, and WiFi in public areas. If you drive, take advantage of free parking. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 2 Queen Beds, Pool View

Queen 2 | Sleeps 4

Standard Room, 1 King Bed with Sofabed

King 1 | Sleeps 4

Premier Room, 1 King Bed, Pool View

King 1 | Sleeps 2

Executive Suite, 1 King Bed

King 1 | Sleeps 2

Guest reviews for Sawgrass Grand Hotel and Suites Sports Complex

Everyone (112) Couples (21) Business (15) Family (16) Other (4) Friends (2)
1
Partner Couples

This hotel is HORRIBLE!!!!! The door to the hotel room was so dirty, the headboard was literally pealing SO bad, there was no water pressure the second night, the floor was SO dirty, we asked for more towels on the second night, after an hour went by we called the front desk again and they said “they are coming out of the dryer right now” so after ANOTHER hour went by my boyfriend went downstairs to get them himself and he was told all they had was two because the rest were still in the dryer...... we were also told the deposit will go back in our account right when we check out so when we saw it wasn’t in there we called and they then told us it would take 3-5 days, and the person on the phone was SO rude. The staff was not friendly at all. Was told since we purchased through orbitz they couldn’t do anything about the room, if I would of known the room was like this I wouldn’t have bought them. I want something back because the way this room looked was absolutely disgusting!!!! I took pictures of everything.

By on Mar 20, 2019

5
Families

Very clean and quiet, excellent location, i will definitely be back

By on Mar 19, 2019

2
Families

The employees were not friendly checking in or out. Liked the house cleaning lady...very friendly. There was a water leak on fifth floor hallway- almost fell.

By on Mar 17, 2019

5
Families

was nice and ease. every body was very happy .

By on Mar 12, 2019

3
Partner Couples

It's a nice facility, but the rooms need a little updating. There was only 1 towel in the room.

By on Mar 5, 2019

3
Families Friends

Overall price was good. Just didn't like that the customer service was not there.

By on Mar 3, 2019

2
Partner Couples Families

Most definitely was not what was advertised online.

By on Feb 19, 2019

3
Partner Couples

The property was alright, but the the tub was dirty and we had ants in our room

By on Feb 17, 2019

2
Families

This property has a great front desk area. Wonderful pool area and as far as my contact with the emoyees it was very good. I did see a few other guests with issues with the front desk personally, but since this is about me it is of no consequence. My few issues I did have was the smell of our room and the cleanliness of the room. We had mold in the bathtub of our room and the room reeked of mold. We had to drive to Walmart up the street and get air fresheners. Would I stay here again? Only if there was no other choice. My wife has asthma and had a hard time being in that room. From now on I'll just pay the extra money and stay elsewhere.

By on Feb 11, 2019

1
Partner Couples

The place was so dirty- I walked into the room and the headboard was torn up and the sheets had stains on them. I had to ask for another room - which they did accommodate

By on Feb 11, 2019

Sawgrass Grand Hotel and Suites Sports Complex

3003 N University Drive, Sunrise, FL 33322