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Recent guest reviews

The rooms are very clean and nice. The bed was soooo comfortable.

Staff was not helpful when it came down to customer service is just a joke i never leave bad reviews in this case yes.

It’s in a very quiet area. Rooms are clean, with modern furniture. TV is not Smart TV or HDTV.

Property has construction going on, so it's a little messy, but not unbearable.

Centrally located property. Very clean and has the standard Holiday Inn amenities and breakfast as expected. The thing that we appreciated the most was that the staff was very friendly and welcoming. Ms. Peterkin at the front desk was amazing and was the first person we experienced, she accommodated our family with an infant and that made a huge difference for our family. We would definitely stay here again.

Jackie the mgt was super nice and affable , along with the one other lady from jamaica 🇯🇲 I’ve checked out with

This property was great. I checked in late evening. The staff was very friendly. The room was clean and met my expectations. Breakfast was great, not the usual continental stuff, but omelettes, sausage, pancakes, etc. I would stay at this location again.

Rm. Size and comfortable beds. Breakfast was hot. Coffee great hospitality awesome.

We can always count on a good stay at the Holiday Inn Express when we travel!

Very nice size room and comfort that one expects with a Holiday Inn. The housekeeper that cleaned the room the first night, did so completely thoroughly and with care!!! Despite informing the disinterested male manager, there was no other way to identify the person and properly thank them. The other night was a different housekeeper that sort of did the job and left cleaning supplies in the room. :/ Good size refrigerator that keeps things cold. The kitchenette sink faucet is too big for the sink, so plan to have water everywhere when in use. Fair priced laundry *on the 3rd floor* at $1.50 although the dryers are rusted out. We thought we were having a nice and comfortable stay until they locked us out of the hotel on check-out day. Nothing more unsettling than all of a sudden feeling unsafe. First, they said the card was fine, but shouldn't been near a cell phone. Second, they said it was because the staff prop open the doors to go outside to smoke. Yet they make guests sign multiple threatening messages about smoking in the room. Both excuses by the disinterested male manager fail, because the second original key, that wasn't in use, was locked out of the room and the hotel entrances also. The pool didn't appear clean enough to use & they keep the towels hostage at the front desk. Scratchy towels and really cheap see-through sheets. I mention this, because it's easily resolvable to maintain Holiday Inn's image & reputation. Look out for hair in the cinnamon rolls.

NW 20th St Pembroke Pines FL

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Holiday Inn Express Pembroke Pines-Sheridan Street, an IHG Hotel places you within a 10-minute drive of popular sights such as C.B. Smith Park and Pembroke Lakes Mall. This 110-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free continental breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

The 110 accommodations feature sitting areas. Guests can expect to find free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include microwaves, refrigerators, and coffee makers.


Property features

Guests of Holiday Inn Express Pembroke Pines-Sheridan Street, an IHG Hotel have access to an outdoor pool, a fitness center, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a meeting room, a 24-hour business center, and a computer station.

Room options

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Executive Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Standard Room, Non Smoking

1 King Bed | 1 Queen Bed | Sleeps 2

Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Holiday Inn Express Pembroke Pines-Sheridan Street, an IHG Hotel

Everyone (16) Business (1) Couples (12) Family (14) Other (2)
5
Friends Family

The rooms are very clean and nice. The bed was soooo comfortable.

By on Apr 13, 2021

Review comment responded on Apr 13, 2021

Thank you for the perfect review

1
Everyone

By on Apr 11, 2021

1
Friends Business Business

Staff was not helpful when it came down to customer service is just a joke i never leave bad reviews in this case yes.

By on Apr 1, 2021

Review comment responded on Apr 1, 2021

Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service. Sincerely,

5
Everyone

It’s in a very quiet area. Rooms are clean, with modern furniture. TV is not Smart TV or HDTV.

By , from Miami, FL on Dec 16, 2020

Review comment responded on Dec 16, 2020

Thank you Syed for the high score and comments. We will share your review with the team and we hope to see you again?

4
Partner Couples Business Business

Property has construction going on, so it's a little messy, but not unbearable.

By , from SC on Sep 16, 2020

Review comment responded on Oct 6, 2020

Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully,

5
Family with small children

Centrally located property. Very clean and has the standard Holiday Inn amenities and breakfast as expected. The thing that we appreciated the most was that the staff was very friendly and welcoming. Ms. Peterkin at the front desk was amazing and was the first person we experienced, she accommodated our family with an infant and that made a huge difference for our family. We would definitely stay here again.

By on Feb 15, 2020

Review comment responded on Feb 23, 2020

Thank you for staying with us at the Holiday Inn Express Pembroke Pines. We are delighted to hear that you enjoyed your stay! Thank you for you kind comments about Ms. Peterkin. We are lucky to have her apart of our team. We look forward to welcoming you back in the future!

5
Everyone

By on Jan 23, 2020

Review comment responded on Feb 17, 2020

Thank you for staying with us and for the awesome review. Please come again

5
Everyone

By on Jan 16, 2020

4
Family Family

Jackie the mgt was super nice and affable , along with the one other lady from jamaica 🇯🇲 I’ve checked out with

By on Jan 6, 2020

Review comment responded on Jan 7, 2020

Thank you for your kind words, we take pride in our Hotel and services and hope you come back and visit us in the near future

3
Everyone

By on Dec 25, 2019

Review comment responded on Jan 7, 2020

Please let us know what we can do to make your stay better the next time, we strive to improve and make our customers happy

Holiday Inn Express Pembroke Pines-Sheridan Street, an IHG Hotel

14651 NW 20th St, Pembroke Pines, FL 33028
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