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c-hotels Diplomat

4.0 out of 5.0

Recent guest reviews

Location of this hotel is ideal to set up base to explore, be it florence or Tuscany. All Florence attractions are walking distance. Day tours, bus and train to other parts depart from here. There are stores and lot of restaurants in the vicinity. Coming to the property, It is one of the 3-4 hotels and many restaurants owned by c hotels. It look simple from the outside. The interiors are designed with rustic theme and looks good. Rooms are spacious by European standard with proper wardrobe for storage. Bathroom is spacious and nicely done. Bed is big and comfortable. Service is excellent. Special mention for Marco at the front desk who does a fantastic job. Surroundings can get a little crowded but the sound insulation was good. Breakfast was good. Corridors are basic and seemed little old. However, there was renovation going on. Hopefully they will fix it. Found nothing much to complain here. Had a comfortable stay.

Stayed here over New Year's with a group. The location is terrific for everything you may need. There's a grocery store just across the street, a modern mall a few steps away - but best of all, you can walk anywhere within minutes. The hotel was very clean and the staff was so great! Ricardo in the bar was pleasant and even kept the bar open "after hours" to accommodate the holiday celebration. Giovanna at the front desk was very helpful with cabs, making reservations for us, determining what was open and when (especially on New Year's Day). My room faced the street and it was a little noisy now and then -- but it was huge for European standards -- one of our group, however, had a "monk's cell" room --- BUT you're only there to sleep.

We've stayed as a couple for 3 nights in December in this hotel, because we've read good critics about the whole c-Hotels group in Florence. This is a very well located hotel in the centre of Florence. Although it is not in front of the Duomo and other "special" places you may reach every special spot in Florence by foot in a couple of minutes. For someone who doesn't know Florence, the map may give you the wrong idea that you are far away from everything. By night, if you want to have dinner outside, you have lots of restaurants nearby. The hotel itself is modern, comfortable and clean. I would choose it again if I would go to Florence! The staff is also very kind. A negativ point about this hotel (we knew it before we went there) is that there is no free parking. You have, however, a private parking nearby, which you have to pay for yourself. I would recomend this hotel for a couple that wants to go for a relaxing weekend in the city of Florence.

My wife and I just returned from Florence where we spent 7 nights at the Diplomat. We found the service very good from the moment we arrived. Our room was very good with excellent bed, bath, lighting and heat. The hotel is undergoing renovation so we encountered a couple of hiccups in hot water, but overall we found the hotel delightful. We would recommend it to anyone going to Florence who wants a pleasant hotel with very good value for money. The breakfast for Italy is very good. The bar is outstanding. The location puts all of Florence within easy walking distance. ...And the hiccups should disappear when the renovations are completed very soon. Thank you, Hotel Diplomat

Wifi is not working properly. The AC is making a loud sound and interrupts sleeping. The lighting at rooms are not enough. Rooms need to be refurbished. Breakfast and staff is really good. Location excellent.

The location is perfect, you walk outside the train station and it is just right there. The hotel is very cozy and clean. I actually booked another hotel during our last day but I cancelled that one as I prefer to stay here. The staff are very friendly and helpful. One little suggestion is the room is a little bit dark.

Nice room, not very big but for the price you pay is ok. The staff is frendly ad the hotel is just acros the train station, and is full of restsurants, bars, shops, and olso the old town is at 10 minutes wolk. I recomended.

Every time I go to Florence I stay at the Diplomat hotel, it is such a lovely, homely hotel, it is amazing I really love it, for me it is the perfect hotel in the perfect location and the staff is amazing especially Marco at the reception he is always so kind, helpful and always smiling!! The breakfast is seriously delicious with so much choice! I recommend this hotel to everyone, either leisure and corporate!!! Thank you guys, you always make my journey very pleasant!!

Not worth money. The soudproof that they say in their sites is a Big Joke . Souns come from everywhere; from out , from corridoor, from other rooms, its quite infernal. I just think how they can say there is soundproof. I know this is side by the railway and tram and buses but still. My room looking not to railway is economy double, its small and dark ( some kind of screen outside not possible to move). Only positive thing is very comfort bed. And the breakfast was good, but many of spoons, plates and so on was dirty

The staff was warm and welcoming in their attitude which is very helpful in a foreign country. They helped us out in letting us know where to go for food and guided tours which was appreciated. The hotel is very close to the train station literally steps away so don't get hustled by a charming Italian cab driver when you arrive at the train station ( which is what happened to my sister and I). Our room was both comfortable and clean the only complaint is the scent of the airfreshner was a little too strong for me.

Via Alamanni Luigi 9 Florence FI

Hotel highlights

  • Walking distance to Cathedral of Saint Mary of the Flower and Santa Maria Novella Basilica and Museum
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Laundry facilities

Located in Santa Maria Novella, c-hotels Diplomat is within a 10-minute walk of popular sights such as Santa Maria Novella Basilica and Museum and Fortezza da Basso. Each of the 78 rooms at this 4-star hotel includes a refrigerator, a minibar, and a coffee maker. It's in central Florence and also a short walk from Cathedral of Saint Mary of the Flower and Florence Baptistery.


For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


C-hotels Diplomat's 78 rooms are soundproofed and provide refrigerators, minibars, and coffee makers. Guests can enjoy free WiFi and LCD TVs. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. Safes, phones, and desks are also standard.

Property features

Guests of c-hotels Diplomat enjoy free WiFi in public areas, a meeting room, and laundry facilities. Parking is EUR 30 per night (EUR 30 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage.

Room options

Single Room, 1 Twin Bed

Twin 1 | Sleeps 1

Comfort Double or Twin Room, 1 Queen Bed

Queen 1 | Sleeps 2

Economy Double Room, City View

Full 1 | Sleeps 2

Classic Triple Room

Queen 1 | Twin 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

64% of guests recommend this hotel

Total of 292 reviews