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C-Hotels Diplomat

4.0 out of 5.0

Recent guest reviews

Location is perfect. We planned a day tour to Cinque Terra and another day to Siena. The hotel is just few minutes walk from the station which saved us alot of time for travelling. Room is clean and tidy. Breakfast is abit disappointed, more variety is needed.

I just want to say that staff at this hotel teribble : The receptionist very rude and not helpful. We just cheked in and i found that our door can't be closed so i came down to the receptionist and asked help. He asked my room number and i forgot and he didn't do anything to help just waiting me to remeber my room number until i said to him to check on his computer using my name, after that a guy came to our room to check the door and then he said with annoyed face that the door was ok, how came he said the door was ok if everytime you need to slam the door very hard to closed it and still he said's normal just do it. Last one went my wife want to use toilet near breakfast area, she was already inside the toilet and suddenly a lady (cleaning service) came to her and said that she need to clean the toilet so my wife must go out...what??? unbelievable. Never ever cameback again

Stayed on business with a group in June. I liked the fact that it's close to the old city, and right across the street from Firenze SMN train station (very convenient!). The lobby is small but stylish, and the bar is pretty much the same. Breakfast buffet was good, with fair (but not overwhelming) choices; everything was cooked well, though, even if the juice was a little weak. Biggest issues with the Diplomat involve elevator (small and slow; impossible for a while when even a medium-sized group arrives) and rooms. Mine was down a hallway that included going down a carpeted piece of plywood that reminded me of an old rickety skateboard ramp; the bathroom was a fair size, though water pressure and shower head for showering was more basically functional than enjoyable. Actual room size was "slightly larger than a closet." Not well-insulated, so hallway or adjacent room noise was quickly in my room, too. I DID appreciate that they have a couple of English-speaking channels on the satellite TV though; many places will only have one. I wouldn't rule out another visit to the Diplomat if (a) the rate was good and (b) I felt reasonably assured I could get a better room, because the location really is pretty good and it's attractive coming in off the street. It probably won't be among my first browsing options for future trips, though, unless the room rate is SO good compared to others in the area that I just can't resist it.

Located next to the railway station, the hotel is an easy walk to all the major sights. The hotel has been refurbished and the rooms are well appointed and clean. Staff is helpful. The only let down is the breakfast (included in our rate) which was simply terrible.

This hotel is in a great location. Walking distance to most sites and amenities. It is next to the train station which is very convenient. My only qualm was, although the rooms were modern and clean, we were given a very small room that was tight for 2 people to move around in. The balcony backed onto the bus terminal that was very noisy. Our friend's room was much larger and functional. Overall we enjoyed our stay.

The location is in front of Santa Maria Novella station. It is possible to walk to florence historical center because it is only 10 mins away. The room is average. The toilet is okay, shower pressure is good, temperature is good. It's an okay hotel. Will I come back again? For the price and the quality u get, Probably not.

We stayed here for 5 nights, it is directly opposite the SM Novella Train Station which was fantastic for us, I had asked for a room with city views which is what we were given but after 1 night of very little sleep due to the noise level we asked if we could be moved, this was not a problem at all, we were just asked to pack up our gear and they would have it all sorted by the time we came back from our tour, the new room was larger and you did not hear any outside noise at all. It was very clean, bathroom was well equipped, Breakfasts were fantastic there was a very large selection of items. All of the staff we encountered from reception to cleaners to breakfast staff were so helpful and very friendly. Would recommend this hotel to anyone.

It has a great location which is close to the train station and Sita bus terminal. There are lots of self service laundry shop nearby. This helped me a lot for my 2-week stay in Italy! :) The interior is stylishly decorated. Rooms are well equipped. The building has two lifts and I had hardly ever waited for more than 1 minute for that XD

Location is across street from Florence SM Novella Station. Walking distance to main tourist attractions. Clean room. Big balcony area but dusty (anyway, we didnt use it). Breakfast average. Overall is good.

When I saw the photos and read the reviews of this hotel I booked it immediately. It seemed to have what I wanted and sure it does. It is conveniently located across Stazione Santa Maria Novella, and within walking distance of Mercato Centrale, Duomo, Uffizi Gallery, Academia Gallery. The hotel staff is very helpful and nice. The rooms are nicely decorated, clean and the bed is very comfortable. The variety of food served at breakfast is good and if you ask they even have gluten free bread.

Via Alamanni Luigi 9 Florence FI

Hotel highlights

  • Walking distance to Cathedral of Saint Mary of the Flower and Santa Maria Novella Basilica and Museum
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Laundry facilities

Located in Historic Center - Downtown, C-Hotels Diplomat is within a 10-minute walk of popular sights such as Santa Maria Novella Basilica and Museum and Fortezza da Basso. Each of the 78 rooms at this 4-star hotel includes a refrigerator, a minibar, and a coffee maker. It's in central Florence and also a short walk from Cathedral of Saint Mary of the Flower and Florence Baptistery.


For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


C-Hotels Diplomat's 78 rooms are soundproofed and provide refrigerators, minibars, and coffee makers. Guests can enjoy free WiFi and LCD TVs. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. Safes, phones, and desks are also standard.

Property features

Guests of C-Hotels Diplomat enjoy free WiFi in public areas, a meeting room, and laundry facilities. Parking is EUR 30 per night (EUR 30 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage.

Room options

Double Room Single Use, 1 Twin Bed

Twin 1 | Sleeps 1

Comfort Double or Twin Room, 1 Queen Bed

Queen 1 | Sleeps 2

Economy Double Room, City View

Full 1 | Sleeps 2

Classic Triple Room

Queen 1 | Twin 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

64% of guests recommend this hotel

Total of 221 reviews