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C-Hotels Diplomat

4.0 out of 5.0

Recent guest reviews

FRAUD!!! So here is the Scam these guys run. The manager his name is Marcos will overbook on purpose, then when you arrive they tell you that your reservation shows 1 queen bed and 1 person, and that since you are 2 people he needs to send you to another hotel (I know makes no sense) then he sends you to another hotel around the block that is ran down and that is 50% of the price you paid. (In our case 160 euro vs 99 Euro) What he does is he pays 99 euros to the other hotel and he pockets the difference. He then tells you there is a surcharge for the second person and that you need to pay 30 euros for the second person. (false since our reservation stated 2 people, but on the print out he had it said one) That is the money the receptionist at the other hotel pockets. When we told him we knew about the scam (the receptionist of another hotel told us) and that we were not going to stay at the other hotel he started threatening us and screaming, and telling us he had already charged the credit card and we had no options; and that he didn't have a room for us. We just left and went to another hotel, and called orbitz so they could cancel the charge. Attached a picture of the card he gave us and signed to take to the other hotel. So DON'T STAY HERE.

Not a bad hotel right across the street from the train station. Room was small and the traffic noise was unbearable. The air conditioner was not turned on yet and the window needed to be open. The street is the busy all night long and got no rest The bar tender Sammy is the best and staff were very nice

The Diplomat Hotel is quite MODERN & conveniently LOCATED across the street from the SANTA MARIA NOVELLA TRAIN STATION and is very CLOSE to most major ATTRACTIONS.

too noisy to be in front of the train station, plus the neighborhood was very ugly and dangerous

Convenient location by the Santa Maria Novella train station walking distance to everything. We ended up staying not in the Hotel Diplomat as planned but they put us in the sister hotel next door called the Hotel Ambasciatori. Clean room not much to it but since we didn't plan on staying in the room too much it didn't matter. Hotel staff helpful.

The staff was very helpful with information not only regarding the hotel but also about the train, where we could eat, etc. They were very kind.

i have been in Florence with my wife. It was our vacation time, unfortunatelly room was too small, but everything else was realy good

The hotel is perfectly located across from the train station. I was worried that it might be too noicy, but we never heard a sound. Very quiet, clean, super-friendly staff, and most importantly, the room was air-conditioned and it worked (it was August and 92 degrees F). The Breakfast Buffet was free and excellent. You could even make your own cappuchino, latte, etc. Everything was a 5 minute walk away: the beautiful churches, sights, shopping, restaurants. And if you want to venture further, Taxis are everywhere and relatively cheap. I'd go back to the Diplomat Hotel in a heartbeat!

Great location, near train station. Clean Hotel.Friendly Receptionists. The breakfast is very good!

Room options

Double Room Single Use, 1 Twin Bed

Twin 1 | Sleeps 1

Comfort Double or Twin Room, 1 Queen Bed

Queen 1 | Sleeps 2

Economy Double Room, City View

Full 1 | Sleeps 2

Classic Triple Room

Queen 1 | Twin 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

64% of guests recommend this hotel

Total of 239 reviews