4/10 Poor
Douglas
Feb 15, 2026
After paying full price for this weekend stay, we found the hotel overrun by guests (with their children and dogs) taking advantage of cheap off season dinner, bed and breakfast deals. Despite a relatively late check in time of 4pm, we and many other guests found that the rooms were not ready. As a result we could not make planned use of the facilities, and almost missed pre-booked spa treatments. Eventually gained access to our room at 6.30pm. Room was very shabby. We were kept waiting for 45 minutes to get our menus at a pre booked dinner in one of the hotel restaurants. All very disappointing and certainly not the luxury five star stay that the advertising would suggest.
Douglas
Stayed 1 night in Feb 2026































