DoubleTree by Hilton Edinburgh - Queensferry Crossing3.0 out of 5.0
Recent guest reviews
On Saturday 11 November on a lovely autumnal day my husband and I decided to walk over the bridge from South Quensferry to North Queensferry to have lunch in the newly refurbished hotel. We duly arrived and entered the Shore Restaurant where we were greeted by one of the staff who asked if they could help us, we said we would like to have a drink and order some lunch only to be told that “we are not open to the public today”,no further explanation or apology was offered. We were a bit surprised at this but duly left the hotel and went back to south queensferry where we were welcomed and had a lovely lunch. We did go on to the hotel website and sent a comment/request about what had happened but absolutely no response from them. If they close to the public on certain days would it not be helpful to advertise this to save people making a wasted journey. Very disappointing.
Stayed for 1 night, nicely refurbished and in a great location. Staff are friendly and helpful, looking forward to returning next year when the spa opens. I can recommend staying at this hotel rally modern.
Stayed overnight here for an anniversary treat. Despite living near by, we'd never been in the hotel, but we were interested by the rebranding and the new restaurant. We booked a deluxe room with a view. The bed was massive and very comfortable, and the decor was very contemporary. Views of the forth were fantastic. Liked the extras in the room (tunnocks wafers, traditional lemonade) and we got a cookie each at check in. Hotel very handy for a walk over the forth road bridge or down into North Queensferry. (if you are staying for more than one night, the Wee Restaurant in the village is worth checking out) There is apparently a spa opening next year, so will need to go back to check out. Very pleasant stay. Only downside was that reception area and corridors were freezing!
As local residents it's great to see an international brand such as Hilton coming to the area. We decided to treat ourselves to a meal in the Shore as we thought most of the niggles would be ironed out. We didn't book but that wasn't a problem as the restaurant wasn't that busy at 5pm. Went for a cocktail first and were disappointed that a Long Island Iced Tea wasn't on the menu. We asked the barman if he could make one and was told no sorry it's not on the list. Settled on a Juniper which was nice. Shown to our table and on looking at the menu were very confused as to the style of the menu. We were hoping for a Scottish "theme" to it and seasonality but were a tad disappointed although there are Scottish items on the menu. We had the Scallops and heritage tomato salad for starters. The scallops were perfectly cooked and the Stornoway black pudding was crispy on the outside and soft in the middle. Not sure about the wild garlic pureé as wild garlic is a spring thing not winter. Heritage tomatoes were a lovely mix of colour and tasty, but the burrata, I don't think, was burrata, it tasted like mozzarella. Main courses were steaks. Fillet and t-bone. Both perfectly cooked. No complaints at all. Dessert was the creme brulee and cheesecake. Brulee was brilliant and came to the table flaming. Great piece of theatre and lovely smooth texture with a gooey white chocolate cookie. Cheesecake was lovely with toasted coconut and a hopefully homemade coconut ice cream. Our waitress was Reanne who was excellent but needs a bit more training on menu items. The menu seems very confused with a mixture of styles and some very Italian dishes. Hopefully a new menu is coming up as this one is not at all seasonal. Looking forward to our Christmas day meal as this menu looks both more interesting and seasonal
We stayed for two nights in October 2017 and cannot praise the hotel enough. Staff were lovely and very helpful. Rooms were amazing, bedding was luxurious and comfortable. Room beautifully decorated and ensuite was lovely. Proper hairdryer supplied not the usual hotel hairdryer. Lovely toiletries. We received a warm cookie each on arrival, breakfast was fab, varied choice of hot and cold foods available. We also ate dinner one night at hotel. The menu was limited but cannot fault the food and service which was excellent. We will definitely be back.
Fabulous looking hotel rooms very high quality . View from bar lovely bridge scene. We found the food menu very limited and not as good a range as other hotels we have stayed in .lovely set with low lit candle lights only problem you struggle to read the menu . Staff pleasant but very uneasy over doing it a bit . Robotic would be the word .bar drinks could have better selection ,no popular beers normally found in pubs.restraunt and bar a bit of a let down . The rest of the hotel even though some rooms still getting renovated were good . But if you want the full view of the bridge you have to get the best rooms and they do cost a bit more .our room had a couple of spill stains on the carpet that was missed by staff but the overall cleanliness very good .hotel for us lacked a bit of atmosphere in the lounge . Not sure if we would stay again .
had the fish pie, could,nt eat it as it was so dry, asked for some fish sauce, they did bring a small drop of some kind of sauce, but still tasteless, very disappointed as it was the first time we had gone there for a meal.
I stayed at the Queensferry DoubleTree last Thursday with my boyfriend and had a really enjoyable stay. The location is ideal for Edinburgh, especially visiting from the north as we were as it avoids crossing the Forth - we bought tickets for off-peak return trains from North Queensferry station (a stone's throw from the hotel) for under £6 each. The trip took about 25 mins each way - much better than driving into the city. Our room (King room with river view) was lovely with a nice view of the new Queensferry crossing which was stunning in the sunset. Furnished to a high standard and well equipped with everything we needed for a comfortable stay. Huge comfy bed and excellent shower - felt really luxurious. The reception staff were really friendly and check in easy receiving the famous warm DoubleTree cookie. The concierge who carried my bag and showed me to our room was excellent. I had to keep going back to ask questions (when is check-out time, how much value does our prebooked dinner bed and breakfast package have against the dinner menu, what time is breakfast served until, etc). A lot of hotels explain all of this to you as you check in so this would be a nice idea perhaps. Newly fitted hotel room (320) had a few snagging issues - light switches panels loose, phone didn't work etc. Hotel still under construction so hopefully these will be remedied. Breakfast tasty but not a great deal of choice of hot food. All of these were tiny wee niggles in the grand scheme of things BUT if the hotel can get these nailed down they will be flying. Overall the hotel was really good value for what it is - very smart with friendly staff and an outstanding location. We will use it again when we visit Edinburgh and would highly recommend staying here.
nice location but not worth value for money unless you can sleep on a mattress like a block of iron, for room service I had to go to reception for a menu, menu did not take in to account not all people can eat spicy foods and some may only want a light snack in their room
We thank you for our great stay at Double Tree Edinburgh - Queensferry Crossing. All staff were excellent including reception staff and Mr Ferris and his young team in the restaurant. We are looking forward to return visits as soon as possible.
Reviews from Trip Advisor
56% of guests recommend this hotelTotal of 872 reviews