4/10 Poor
MARIANNE
Business traveler
Apr 14, 2026
Disliked: Amenities
I paid $400 for the room including tax. It was too cold at night. Normally in any hotel there's a thermometer in the room. I couldn't find it. I called the desk and they told me the heat was controlled by them only.
I turned on the TV and watched it, and when I was in bed the desk called me in such a low voice I could barely hear them (telephone didn't work properly) to turn the TV down. I never turned it up. It was the same volume as when I turned it on. So they didn't hassle the previous guest.
I left my phone cord & converter in the socket. We called the hotel and told them, then we went to pick it up. They asked at the front desk (which is literally a whole block to walk from the sidewalk to the front desk - it is not located in the first or second room of a hotel like a normal place. They said they didn't have it, didn't offer to call housekeeping, just sent us back up to the room where the cord was gone but the larger coins I had left for a maid tip had been taken, so I knew they were there. We then had to go back downstairs and tell the desk that housekeeping had it. A woman finally came from housekeeping and frowned at me because I didn't tip her - I had already tipped the bellman who took charge and took us up to the room.
MARIANNE
Stayed 1 night in Apr 2026
