Matala Bay Hotel

3.0 star property
Mediterranean hotel with bars and a seasonal outdoor pool

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Photo gallery for Matala Bay Hotel

Seasonal outdoor pool, open 6:00 AM to 11:30 PM, pool umbrellas
Reception
Children's area
Front of property
Deluxe Quadruple Room (Family-Open Plan) | 1 bedroom, in-room safe, individually decorated, individually furnished

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
Matala, Faistos, Crete Island, 70200
  • Beach of Matala
    ‪5 min walk‬
  • Caves of Matala
    ‪7 min walk‬
  • Red Beach
    ‪10 min drive‬

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Room options

Deluxe Quadruple Room (Family-Open Plan)

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Sofa Beds

Deluxe Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

Standard Double Room Single Use

  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

Superior Suite, 2 Bedrooms

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Standard Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

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About the neighborhood

Matala

Matala Bay Hotel places you within a 10-minute stroll of Beach of Matala and Roman Caves. This 75-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Beach of Matala - 5 min walk - 0.3 miles
  • Caves of Matala - 7 min walk - 0.4 miles
  • Komos Beach - 5 min drive - 1.7 miles
  • Red Beach - 10 min drive - 1.0 mile
  • Palace of Phaistos - 14 min drive - 7.1 miles

Getting around

  • Nikos Kazantzakis Airport (HER) - 63 min drive

Restaurants

  • ‪Scala - ‬9 min walk
  • ‪King's Coffee - ‬5 min drive
  • ‪Plaka Seafood Restaurant - ‬9 min walk
  • ‪365 ALL DAY Restaurant - ‬4 min walk
  • ‪Zafiria Cafe - ‬5 min walk

About this property

Matala Bay Hotel

Mediterranean hotel with bars and a seasonal outdoor pool
Matala Bay Hotel features a children's pool, free WiFi in public areas, and a seasonal outdoor pool. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this family-friendly hotel include coffee/tea in a common area, a library, and express check-out.
25-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers and hair dryers. Furnished balconies, sitting areas, and refrigerators are also available.
A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, French, German, Greek

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered extended parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 10 for adults and EUR 5 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of EUR 15
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Children's pool
  • Library
  • Outdoor pool (guest access)
  • Playground
  • Seasonal outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Firepit
  • Garden
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool umbrellas
  • Terrace

Spa

  • Massage

More

  • 2 buildings
  • 5 floors
  • Communal living room
  • Designated smoking areas
  • Mediterranean architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 25-inch flat-screen TV with premium satellite channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free international calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: anytime
Early check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 1.50 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 5.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 10 for adults and EUR 5 for children
  • Late check-out is available for a fee (subject to availability)
  • Hosted evening meal: EUR 15

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 1:00 PM
  • Check-out: noon
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.
Property Registration Number 1289344

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 500 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • The seasonal pool is open from April to October.
  • Pool access available from 6:00 AM to 11:30 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Matala Bay Hotel
Matala Bay Hotel Faistos
Matala Bay Faistos
Matala Bay Hotel Hotel
Matala Bay Hotel Faistos
Matala Bay Hotel Hotel Faistos

Frequently asked questions

Is a free cancellation option available at Matala Bay Hotel?

Matala Bay Hotel offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

What's there to do close to Matala Bay Hotel?

Located steps from Caves of Matala, this hotel is in Faistos, and within a 10-minute walk of Beach of Matala and Roman Caves. You'll also find Red Beach and Komos Beach within a short drive.

Will I be able to park at Matala Bay Hotel?

Yes, self parking and long-term parking are offered for free at the hotel. Free RV/bus/truck parking is also available for guests.

Is there a spa available at Matala Bay Hotel?

Spa services at the hotel include massages.

Does Matala Bay Hotel have a casino?

No, Matala Bay Hotel doesn't have a casino.

Is there an indoor pool at Matala Bay Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 6:00 AM and 11:30 PM and the seasonal pool is normally open from April until October.

Is Matala Bay Hotel a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a rainfall showerhead as well as a poolside bar and a restaurant.

Does Matala Bay Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Matala Bay Hotel feature a restaurant that includes a breakfast menu?

Yes, Matala Bay Hotel has 2 cafes, and serves buffet breakfast each morning for a surcharge.

Does Matala Bay Hotel allow pets to stay free of charge?

No, pets aren't allowed at Matala Bay Hotel.

Are there connecting rooms at Matala Bay Hotel?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Can I book a room with a balcony at Matala Bay Hotel?

Yes, every guestroom at Matala Bay Hotel comes with a furnished balcony.

Matala Bay Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 29 out of 93 reviews
Rating 8 - Good. 38 out of 93 reviews
Rating 6 - Okay. 13 out of 93 reviews
Rating 4 - Poor. 5 out of 93 reviews
Rating 2 - Terrible. 8 out of 93 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was good, the rooms were average size, bathroom could be a little bit bigger, pool was clean and nice , breakfast was very nice, except for the coffee which was very light, otherwise a good variety for breakfast,would stay here again
Stayed 1 night in Aug 2024

6/10 Okay

Liliana

Traveled with family
Liked: Cleanliness
Location of the hotel was good and it had a pool which was useful on windy days and unusual for the area. The food at breakfast was very repetitive, however it was nice to have fresh yogurt and honey. At dinner, no soft drinks or water were provided which is the first time we’ve ever encountered this on a half board package. If we wanted water, we had to buy a 500 ml bottled water for 1€ which was 25 cents in local stores. The room was a nice and beds were made everyday, although linen and towels could have been changed more often. Not all staff were friendly and made us feel uncomfortable at times.
Stayed 11 nights in Jun 2023

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Matala

The room was basic and a little dated, although the bathroom had been upgraded and was very nice. I was disappointed there was no tea/coffee making facilities in the room. Pool and restaurant were both lovely. Breakfast choices were excellent and varied. All in all a great stay.
Stayed 2 nights in Jun 2023

6/10 Okay

Elizabeth

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Pool is good, rooms are clean, it's a bit dated and showing it's age, some repairs are needed, shower tap fell off, airco rattles, bannisters are badly fixed, broken tiles. Some staff are sometimes very rude.
Stayed 8 nights in Sep 2022

8/10 Good

Alessia

Traveled with family
Liked: Staff & service, property conditions & facilities
Nice pool, good position. Good breakfast. However, the room is very small and the airconditioning was stinking. All in all good value.
Stayed 4 nights in Jul 2022

10/10 Excellent

Orsolya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel close to the beach.

The hotel is close to the beach. The hotel has own parking area. There is an elevator in the hotel. The rooms were clean, the staff was very nice. The breakfast and the dinner was tasty. This hotel was good choice for us. I recommend it for visiting Matala.
Stayed 2 nights in Jul 2022

10/10 Excellent

David

Stayed 1 night in Jun 2022

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice bright & very handy hotel

Very clean & bright hotel only 7 minutes walk away from Matala beach. Helpful staff, nice pool & great Cretan entertainment on the Saturday night made this a very pleasant 2 night stay. Breakfast was provided too
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. Nice pool. Good breakfast buffet. Walkable to the beach and everything. I would stay here again.
Stayed 2 nights in Jul 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

8/10 Good

Yannick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

6/10 Okay

Eileen

Liked: Cleanliness, property conditions & facilities
Was charged on my card even before I checked in, resulting in me incurring unnecessary charges. Very Simple room, without water provided. For a short walk to matala Bay as the only benefit.
Stayed 1 night in Sep 2020

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good Great breakfast Nice pool with bar
Stayed 1 night in Aug 2019

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Matala

Nice enough hotel. A bit worn down but served its purpose gallantly. Nice and friendly staff and a really good breakfast buffet. I can recommend a stay.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Does anyone work here?

Didn't see anyone at the front counter our whole stay. Only saw one person in the night but he said he was a friend of the owner. They left the keys to the room on the counter. Hotel felt unattended but overall the rooms were nice and everything worked out. Washroom smelt like seweage from the drain had to cover it with the garbage can.
Stayed 1 night in Nov 2017

6/10 Okay

kevin, bude,cornwall

Liked: Cleanliness
Disliked: Property conditions & facilities

Easy walk to beach

They let us book in early 10.30 am,it is out of season! Got to our room and could hear other people talking in the rooms both sides !,toilet flushing etc. The hotel is a German holiday company destination,not as we have any problems with that. The shower is very small with a curtain that sticks to you !. I always like to book breakfast with my stay and I noticed I could not see this on my booking with Expedia . As this is my first booking with Expedia and I constantly kept pressing ( breakfast) it wasn't registered on my booking. So in the morning I went to reception and the manager says yes you have breakfast,proceed downstairs,excellent we thought,and a reasonable breakfast was had ! We even paid for a extra night and on leaving the manager informs us we owe the hotel a cheap price for the breakfasts. Not so cheap.
Stayed 2 nights in Oct 2017

8/10 Good

Paul, Surrey

Liked: Cleanliness, staff & service, room comfort

Good location, away from the noise at night

Overall the hotel was good value for money. Staff are friendly. Did feel the the pool maintenace could be a bit better. Broken steps on the way to the pool. We enjoyed our stay there but it does fall a bit short of a recommendation from us.
Stayed 14 nights in Jul 2017

8/10 Good

ange

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value hotel 2 minutes from Matala Beach.

Great value hotel very close to Matala Beach. Good breakfast and very helpful staff.

8/10 Good

Bill, Essex

Liked: Cleanliness, property conditions & facilities

Good Hotel But.......

It was clear from previous reviews that the majority of the clientele were European. Unfortunately this meant that a number of the, surprisingly, younger staff appeared to have difficulty when it came to either speaking or understanding English. Whilst this in no way detracted from our overall holiday it was irritating when trying to order drinks or snacks from the bar, especially as they appeared to be fluent in German, French and Polish. Beautiful town with wonderful sunsets.

8/10 Good

Maryse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 nights in matala in this hotel. Nice swimming pool. Large balcony on family room on top floor.
Stayed 2 nights in Aug 2023

2/10 Terrible

Jerome

Traveled with family
Disliked: Staff & service, room comfort
Ça
Stayed 3 nights in Aug 2023

10/10 Excellent

Guillaume

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon séjour

Stayed 2 nights in Jul 2023

8/10 Good

Uwe

Stayed 7 nights in Jun 2023

10/10 Excellent

Jean-marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait pour nous

2 nuits en transit sur notre circuit de 10 jours, excellent accueil, parking facile, piscine agréable et des buffets variés et excellents. On recommande
Stayed 2 nights in May 2023