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Recent guest reviews

Because of COVID-19 precautions/restrictions, a lot of the usual amenities of the hotel were unavailable. This didn't negatively impact my stay, however, but rather it made me feel safer, as I felt the staff cared about the safety/health of myself, the other guests, and themselves! Instead of the usual buffet breakfast, the staff has a daily menu and sanitized pens for guests to select from a list of tasty items available that day, which they then prepare in a to-go box. Guests can pick up individual packets of seasonings, etc., and take their meal back to their room. The elevators are clearly marked as "no sharing with people not in your group/family," which makes it easier to say "Sorry" in order to ride alone. Regular room maintenance (fresh towels, making the bed, etc.) is also not offered during one's stay, but anything one needs is available from the front desk. The lobby is accessible only through the front door; the rest of the points of entry to the lobby area, such as from the back parking lot, require a room key to gain entry - a safety feature I appreciate as a solo traveler. They provide "contactless checkout," slipping the final closeout charges under the door the morning of checkout. It was quiet, clean, and I felt like all the precautions against COVID-19 that could be done for the safety of guests AND staff were taken.

The staff was wonderful. The room was great. It was excellent all way around. Loved it

The staff are very helpful and friendly. The breakfast is good. The beds are excellent. This is our third stay and we really enjoy staying here.

The stay was good and the hotel was clean, but I was disappointed with the extra charge they billed me, yet I don't recall purchasing or asking for extra service during our stay.

They actually served breakfast in their dining room. It was very good. The staff were friendly and helpful.

Staff was very friendly and welcoming. Exterior of property in need of some work/upkeep. Comfy beds.

Modern hotel. Very nice, very clean. Friendly staff.

Newly remodeled, dry fresh and clean. Extremely helpful front desk staff.

Everyone was great it wasnt the staff, it was the dig that barked for 3 hours. The staff did what they could when it came to consistantly calling the guest, police, animal control but three hours of non stop parking was horrible.

I booked a (leisure) room that showed a jacuzzi in it and it looked large and then was put in to a regular king room. When i went down and talked to Mike at the front desk he said that the room does not even exist at this location. He did move us to a large room with a living room and dining room area that was a handicapped room and it was decent, just not what I had booked. Also, the bed was an old spring bed that moved every time my husband barely made a move. We both slept horribly.

The hotel is conveniently located, and the rooms are nice. The only aspect of our stay that keeps me from giving 5 stars was the parking situation. At night, there were several Coca Cola semi trucks, as well as construction vehicles, that took up all the parking spaces. As well, there was a large section of parking lot blocked off (I assume for the construction vehicles,) that was unusable. When this was brought to the attention of the hotel staff, they acted as if they were helpless, and eventually called the surrounding hotels to ask if we could use their parking overnight. Other than that, our stay was quite pleasant, and I'd stay there again.

Fantastic! Nice staff and quiet with no interpretations.

Convenient stay; nice breakfast at the restaurant; tesla superchargers accessible from parking lot!!

Quick check in, staff was very pleasant. Very comfortable clean room.

No place in the lobby to work with your laptop for a few minutes, Restaurant is not open all day, housekeeping knocking at your door at 8.30am? At the reception I took a candy and a male receptionist said $5 please, I was going to pay and said I’m kidding.. No pleasant stay for me.

Our room was huge a really nice. 4 star. Courtyard by Marriott across the street was twice as expensive and exact quality. Would stay again

Always a pleasure to stay here. The beds are comfortable but the pillows were a little lumpy. Other than that, a great experience.

We felt special. The staff was friendly. Everything worked smoothly. Great work.

Kruse Way Springfield OR

Hotel highlights

  • Walking distance to The Shoppes at Gateway
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking

Holiday Inn Express Eugene - Springfield, an IHG Hotel is a short stroll from The Shoppes at Gateway and PeaceHealth Sacred Heart Medical Center at Riverbend. This 153-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM.


Rooms

The 153 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Beds sport pillow menus and bathrooms offer hair dryers. Free weekday newspapers, free local calls, and safes are other standard amenities.


Property features

At Holiday Inn Express Eugene - Springfield, an IHG Hotel, guests have access to free WiFi in public areas, a 24-hour business center, and a computer station. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Additional amenities include free newspapers, a terrace, and laundry facilities.

Room options

Executive Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Bathtub)

1 King Bed | Sleeps 2

Standard Room

1 King Bed | 1 Queen Bed | Sleeps 2

Executive Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Express Eugene - Springfield, an IHG Hotel

Everyone (13) Couples (16) Business (6) Family (18) Other (2)
5
Family

Because of COVID-19 precautions/restrictions, a lot of the usual amenities of the hotel were unavailable. This didn't negatively impact my stay, however, but rather it made me feel safer, as I felt the staff cared about the safety/health of myself, the other guests, and themselves! Instead of the usual buffet breakfast, the staff has a daily menu and sanitized pens for guests to select from a list of tasty items available that day, which they then prepare in a to-go box. Guests can pick up individual packets of seasonings, etc., and take their meal back to their room. The elevators are clearly marked as "no sharing with people not in your group/family," which makes it easier to say "Sorry" in order to ride alone. Regular room maintenance (fresh towels, making the bed, etc.) is also not offered during one's stay, but anything one needs is available from the front desk. The lobby is accessible only through the front door; the rest of the points of entry to the lobby area, such as from the back parking lot, require a room key to gain entry - a safety feature I appreciate as a solo traveler. They provide "contactless checkout," slipping the final closeout charges under the door the morning of checkout. It was quiet, clean, and I felt like all the precautions against COVID-19 that could be done for the safety of guests AND staff were taken.

By , from Redding, CA on Nov 29, 2020

5
Partner Couples

The staff was wonderful. The room was great. It was excellent all way around. Loved it

By on Sep 24, 2020

Review comment responded on Sep 24, 2020

Thank you for choosing the Holiday Inn Express Eugene-Springfield! We are so glad you had an all around excellent stay with us. Thank you for taking the time to write a review! We hope to see you back soon!

5
Family Partner Couples Family

The staff are very helpful and friendly. The breakfast is good. The beds are excellent. This is our third stay and we really enjoy staying here.

By , from Coos Bay, OR on Jul 24, 2020

5
Everyone

By on Jul 8, 2020

2
Friends Family

The stay was good and the hotel was clean, but I was disappointed with the extra charge they billed me, yet I don't recall purchasing or asking for extra service during our stay.

By , from WA on Jul 7, 2020

3
Everyone

By on Jun 30, 2020

5
Family Business Business

They actually served breakfast in their dining room. It was very good. The staff were friendly and helpful.

By , from Coos Bay, OR on Jun 25, 2020

4
Family

Staff was very friendly and welcoming. Exterior of property in need of some work/upkeep. Comfy beds.

By on Jan 18, 2020

Review comment responded on Jan 20, 2020

Thank you for your recent stay with us! We are happy to hear that you received a friendly welcome from our staff and that you had a great night's sleep in our comfortable beds. Thank you for taking the time to write a review!

5
Family

Modern hotel. Very nice, very clean. Friendly staff.

By on Aug 14, 2019

Review comment responded on Aug 15, 2019

Thank you for your recent stay with us! We are happy to hear that you enjoyed our newly remodeled hotel and that everything was nice and clean and that the staff were friendly. We appreciate you writing a review and we look forward to seeing you again next time you're in the Eugene area!

5
Family

Newly remodeled, dry fresh and clean. Extremely helpful front desk staff.

By on Aug 3, 2019

Review comment responded on Aug 5, 2019

Thank you for your review! We are happy to hear that you enjoyed our newly remodeled hotel and our friendly staff. Thank you for staying with us, and we hope to see you again soon!

Holiday Inn Express Eugene - Springfield, an IHG Hotel

919 Kruse Way, Springfield, OR 97477
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