The Glasshouse, Autograph Collection5.0 out of 5.0
Recent guest reviews
We had an itison voucher for 5 course tasting menu with champagne, started of great with excellent service in bar and lovely glass of champagne, food was excellent but disappointed in dining room and service, didn't feel 5 star. Food was plonked down on table also felt rushed had to ask for 10 min break after pate. Ordered wine which was lovely and reasonably priced. Wine bucket had to sit on floor as no room on table, we also had to pour our own wine, which I don't mind but would have expected better from 5 star dining experience. Coffee served in bar where again we had great service.
We had one of the suites and it was fantastic. Nice and quite and very roomy. Breakfast was good but nothing special. Took quite the treasure hunt to figure out where to go for it though. Parking is a challenge as you have to park in the Omni structure next door but it was only 18.50 £ for overnight. Hotel is only about a 10 minute walk to the Royal Mile and 30 minutes to the Edinburgh Castle. Lots of restaurant choices next door in the Omni too but it's very busy so reservations are suggested.
Relaxing early dinner with family. This is a surprisingly large and very plush hotel. We enjoyed drinks at the bar, then dinner in the restaurant. Attentive staff,very pleasant surroundings and a central location being just down from Princes Street and right next to the Playhouse. Next time I would like to stay here!
Beautiful hotel. Wonderful location. Fantastic rooms with balconies and great views. We're worried that there would be noise from street but this was not the case and kids slept soundly!! Lovely welcoming front desk staff. Only let down was lack of attention to detail - missing glasses and complimentary water, one room not serviced and others not fully replenished then slow breakfast service (food was cooked to order but was dry - scrambled eggs unrecognisable and over-peppered) with a 20 minute wait for additional toast.
This is a great hotel to explore Edinburgh from. Enter the reception to a great smell where the staff cannot be helpful enough. A quick ride in the lift as you try to work out where the rooms are!! The lift opens on to a crescent of rooms wrapped round a great rooftop garden (I say great, this is Scotland in April, although dry too cold to enjoy, in summer this will be great) The rooms are well proportion with a quirky but great layout. Ours had a great balcony to enjoy a modern architectural view from. There is a great snug on the crescent of rooms which is a great place to warm up (April, Scotland etc with great looking modern fireplace) A delight to stay and parking next door in the Omni centre £16.50 for 28 hours/
Visited on the itison tasting menu voucher- the welcome drink was a bit odd, we were told we should have arrived half an hour earlier although that wasn't stated anywhere and felt a bit rushed. Apart from that service was really good. The lamb and the dessert were both excellent as was the wine selection, not overly fond of the multiple soup dishes and bread was tightly rationed (although the table next to us asked for more so we probably should have spoken up!). The view was pretty enough but mostly grass. The exit should probably be signposted as we ended up on some ground floor far from where we were aiming!
So, I picked this hotel because it appeared modern and had good reviews. The location is fairly good, but it can be a hike to get to the Old Town or also to get to the retail strip of George's Street. We had a normal one bed room with the garden access. Now, the room is pretty large, but the furniture configuration makes it seem small. The bed head is a half wall that cuts across the room. So when you sleep, your head is pointing to the garden side. Storage isn't great. A few little drawers. There's a fairly large chest of drawers along the wall, but it's filled with a fridge, water boiler, mini-safe, etc. there was one cubby left that we used for dirty laundry. Other than that there is a normal sized closet, but it's space is eaten up by two drawers on the bottom, an ironing board, a luggage rack. So in the end it feels cramped. The closet doors are glass and one of ours had a loose metal hinge that clanged every time it was moved. The bathroom has some similar issues, it's huge, but there is a giant shower and a separate tub, so what started out as spacious doesn't feel like it is in the end. The hotel layout is so crazy that they walk you to your room. Some rooms on the third floor open to the Snug which is the hotel bar/lounge with a gas fire. It's all very awkward - and I felt bad for the folks staying right off of it. I have to say, we heard nothing in our room, which was great. The morning breakfast is in the Observatory and was very nice. Friendly staff. We didn't come back for dinner which is served in the same room. Weird quirks - you don't get a bottle of flat water until turn down. We missed turn down on the first two nights and I couldn't figure out why only sparkling water was available in the room until we finally had turn down. There's was a welcome glass of red and white whine ready in the room when we checked in. Plenty of plugs in the room. One weird thing: I needed to iron a few shirts in arrival and found that the iron was part of the ironing board. So to fill the steam reservoir with water, I had to lug the entire thing into the bathroom to fill it. If I come back, I might try a stay at the Hilton. I'd rank the Glasshouse as a solid four star. Needs work, but not bad.
it was treat for all of us to stay in this hotel. It is wonderful property fully modern design with all modern amenities. and of course the 4 start services, amazing hospitality. i specially like to mention and appreciate the service of Mr. Mohammad who took a really good care of us. thank you to all the staff for taking good care of us
We stayed here on our wedding night in the Auchentoshan Suite and it was absolutely amazing. The staff couldn't have been more helpful in showing us around and the suite practically screamed luxury from the moment we opened the door! The petit fours left for us were a lovely touch and very much appreciated. Despite being tired after the day's events we spent ages exploring the huge space and slept really well in the massive comfy bed. One of the favourite moments of our stay was trying out the shower which my new husband described very aptly as like 'being drowned, in a good way'. :-) Breakfast was great and made even more special by the staff acknowledging our newly married status by surprising us with a glass of prosecco each. We could have stayed forever; our only regret being that we didn't stay long enough to try out what looked like the biggest bath in Edinburgh!
We picked the Glasshouse for two reasons, one it was conveniently located next to The Edinburgh Playhouse we had tickets for Sister Act, and two it looked like a really nice hotel from its website and other reviews were good. During the check in the receptionist was very pleasant and asked why we were in Edinburgh, I said it was our Silver wedding anniversary, which she congratulated us on. She showed us to our rooms (our daughters were with us also). The rooms were next to each other and had a garden view with beautiful view up to Colton Hill, interestingly we had a door to the garden with a table and chairs outside not something you normally see in city centre hotel. While we were unpacking there was a knock on the door and a staff member had brought us some sweet canapés I would describe them as, shortbread, brownie etc. as a treat for our anniversary; a very thoughtful gesture. The rooms were clean and spacious, we even had an umbrella for use if required, though thankfully the Scottish weather was kind and we had sunshine for the couple of days we were there. So I would really recommend this hotel.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 192 reviews