The Glasshouse, Autograph Collection5.0 out of 5.0
Recent guest reviews
My wife and I recently went on a Wind Star cruise that left from Edinburgh. We stayed two nights at The Glasshouse one of the Autograph Collection by Marriott. We highly recommend this property. The staff was attentive, and very helpful. The room was top notch and the location made exploring the city very easy.
Just had 3 nights what a great hotel from arrival to departure the staff are so friendly and helpful the hotel is so peaceful and relaxing we stayed in room 47 and luxury is the word had a large balcony and lovely furnishings. we were close to the roof top garden which is amazing you forget you are in a city. this hotel is close the theatre lots of bars and restaurants but also to all the tourist attractions although the food at the hotel is excellent .I would highly recommend a stay here.
This was a last minute reservation due to a snafu with a B&B reservation. The front desk people were phenomenal in helping us book the last minute stay and getting us checked in. The bellman was great, providing us very useful information. Beautiful property in central location. I only wish we could have stayed longer. First hotel that I've stayed at that offered a complimentary shaving kit (disposable razor) AND an umbrella for use or purchase. VERY handy in rainy Scotland!
This is certainly an architecturally beautiful building. And some elements of the stay were good. Overall, though, we spent £230 on one night's bed and breakfast and felt a bit let down. We found the hotel hard to navigate and the layout confusing. The stairs are doable except with a bag on checkout morning. We didn't realise until we got there that the restaurant is closed on Sunday and Monday evenings. Our room was in itself good, but overlooked a smoking area in a side street. It would have been good to have been offered a street map of the city. On the plus side, the room was large, clean and well furnished and equipped. The porter who showed us to our room on arrival was friendly.Lovely bathroom, although no shelf to put your own stuff. Good breakfast and plenty of choices, although coffee could have been stronger!Breakfast staff were pleasant. It's something to do with the atmosphere. No-one was surly or rude, it just didn't feel that welcoming. We would not book again.
We checked in after along transatlantic flight and train ride from Glasgow. The person that checked us in was functional, covering the details but was not friendly. This hotel is different. You enter into a large room, a reception area with 3 desks and a sofa or two. From there you take the elevator to the third floor where the rooms are located.. This is a large hotel, sprawling mostly on the 3rd floor. Careful if you are stuck with a room number 90 and up, expect a very long walk and stairs containing 29 steps to get to your room. If you are in 105 and up - EXPECT ANOTHER FLIGHT OF STAIRS. Being a Platinum Elite member, I was looking forward to a room upgrade. I understand that this is not always possible and is based on availability. I was however very disappointed in room that I received- up 3 floors on the elevator, a walk of over 100 meters and the dreaded 29 stairs that I mentioned above. After spending your day exploring the city... it this you get to your room will only upset you more. We were also offer a complimentary cheese tray and 2 soft drinks. Those never came and I had to call, receiving the tray -- no drinks and not even a knife to cut the cheese. We gave up and never followed up. It's all in the details!! Don't expect to spend too much time in your room. The wooden chairs are uncomfortable. Unless you watch TV in bed, you will have a large 4 foot wall that separates you and the TV and will be seating on those uncomfortable chairs. It's a tight fit and not much room to navigate. I just can't say that I am happy with my experience and with the service of this hotel.I would opt for other options before coming back to this hotel.
Beautiful hotel in a great location, room was very spacious and finished to a high standard with everything you'd need to help you enjoy your stay. Breakfast was very good although we weren't made fully aware of our options like other couples were, didn't see our prosecco which is stated on the website if you book direct with them, still a very good experience none the less.
Yeah I think I liked it. Very much so. Great location near all things touristy but designed to give you a calm experience. The front desk, bellman and breakfast staff are excellent. Room are good size. The view of the gardens and monuments on the hill are incredible. The bed was comfortable. No I did not want to get out of the bed is how comfortable is was. Room was clean. Very nice. Heated floor and towels are also welcome in the bath. Internet was excellent. The building is 3 floors. Most rooms are on the 3rd and a few on the 2nd. Some walking depending on room location, just take in the artwork on the way. Will stay here again.
I spent a long time looking for a nice romantic hotel in Edinburgh as I wanted to book an overnight stay for my girlfriend and I to celebrate our second anniversary. I decided to book the Glasshouse based on it's unique style, great location and also the fact that the hotel had been previously awarded the title of Edinburgh's most romantic hotel. Our stay was absolutely incredible. The first thing you notice when you enter the hotel lobby for the first time is that it smells beautiful and your are greeted by smiling and very well presented staff who look genuinely happy to see you. Our experience was particularly special as even though we arrived early but were told our room was available and asked if we would like our luggage to be carried to our room. We were given a tour of the hotel and it's grounds, which are beautiful especially the roof top garden which is very well maintained and an incredibly calm place to sit or enjoy a drink. After our tour we were taken to our room which turned out to be a big surprise. I had originally booked a standard room direct on the website, but later decided to upgrade to a garden room and add on the romance package. When I called the hotel to do this, they made it very easy for me to change my booking and asked me about the occasion and what we were looking to do in Edinburgh whilst we were there. It was nice that they cared so much about what we wanted out of the trip. Little did we know, the manager had checked whether or not the largest suite in the hotel was empty or not on the day we arrived and upgraded us to give us an anniversary to remember. We were upgraded to a beautiful suite with the largest bath I've ever seen. We were blown away by this. The manager had also written us a nice hand written message offering us a complimentary drink and wishing us well on our stay. I have a lot of experience in the service industry and have been fortunate enough to stay in many nice hotels but we experienced levels of service that are incredibly rare and hard to find these days at the Glasshouse. All of the staff we encountered were friendly, knowledgable and genuinely interested in us. It is clear to me that the hotel is very well run and the staff enjoy working here and I believe this is the reason that the management have the capacity to really enjoy making each experience special for their guests. I accept that not everyone will be able to have the same experience that my girlfriend and I had at the hotel, we were lucky that the room was free to allow the manager to do this for us but I am confident that if you get the chance to speak to the staff at the hotel during the booking process, they will always do their best to use the resources available and make your stay a memorable one. I will be recommending this hotel to both friends and business colleagues for years to come and would like to thank Ignacio the manager who looked after us during our stay.
Currently in room 106 - which is an alleged 'suite' located directly next to the breakfast room (que endless noise). The room is named after a Scottish Whiskey (brilliant - how on earth did you come up with that genius idea - which Hotel du Vin have been doing since time began?) and is immensely overpriced for £400 for a night. Others have commented on the ridiculous maze you have to navigate to onto your floor (via the souless 'bar' - more an empty stairwell landing) and don't try and arrive by car. There is no-one to help with bags and after being harassed by Taxi drivers for stopping in their rank, which is the only way to get close to the hotel, you are then directed half way around town to a public car park. But back to the room. I was particularly delighted by the dirty tissue next to the bed and the tired and scratched furniture sets of the dust just perfectly. At least I can distract myself with the revolting carpet or watch some TV on a Non-HD television set, or even stare at the office block opposite whilst listening to the people in the room above thump about - as there appears to be paper like insulation between floors and rooms at best. I can't wait to run back to London, where at least if they take £400 off you for a night you get a clean room...
The suites are spacious and comfortable, and we appreciated that the management was able to move us to a more suitable suite after our first night. The breakfast service was very enjoyable, and the in-room dining was delivered quickly. We really enjoyed our stay, and look forward to returning.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 308 reviews