The Glasshouse, Autograph Collection5.0 out of 5.0
Recent guest reviews
Wasn’t happy on arrival as our room was accessed directly from the bar! Every time we left or returned to our room we had to walk through the bar area with everyone looking. On the Friday night the bar was quiet and we weren’t inconvenienced by the noise but on Saturday night it was a nightmare! We were disturbed until early morning by laughter and shrieking. The bed was in fact 2 beds pushed together with a mattress topper over them. This meant that there was really bad roll together. The bed was far too soft and was like trying to sleep in a marshmallow. The pillows were so soft that we were almost smothered as they wrapped around your when when resting in them. When I complained about the noise from the bar on check out on check out I was told that the duty manager would contact me. Why could they not address my complaint given that they were on “duty”. Still waiting by the way! We were advised that breakfast was £15 per person but were charged £18.50 each for both days. Whilst breakfast was delicious, toast was neither toasted nor warm and not great when combined with the brick hard butter. On return home we discovered that we have been double charged for meals. Small niggles other than 2 sleepless nights but at the cost I expected better. If staying make sure your room is nowhere near the bar!
The employees is the best part of the hotel. Great service with a big smile. Special mention to Maria in the royal breakfast time, thank you ! Now they are under renewal but very nice hotel very well situated.
Loved this hotel, very s chic and stylish with excellent breakfast and tasting menus. Not cheap but look for offers, small rooms but well laid out. Location is perfect for a night at The Playhouse theatre. We live in Edinburgh but it is a treat night for sure
One of my favourite hotels in Edinburgh. This was our 3rd stay at the hotel and it did not disappoint. The room was clean and of good size and all the staff were friendly and helpful. Love the garden outside the room! I would definitely come back again.
From the moment we walked into reception we had an extremely warm welcome. The receptionist was brilliant and personally showed us to our room, and to the hotel amenities. The room was spacious and spotlessly clean. A note of welcome from the duty manager was much appreciated - as were the dish of sweet treats! After a great nights sleep we had a wonderful breakfast with everything cooked freshly. The breakfast chef knows how to perfectly cook bacon, eggs and everything else on the breakfast plate. We were just sorry that the restaurant was not open for dinner on Sunday and Monday evenings. On our return to the room in the evening the bed was turned back and all was perfect. As a couple in our seventies we couldn’t have wished for better treatment from all the members of staff with whom we came in contact. Thank you everyone. We will be back.
Everything a five star hotel should be. Amazing suite wonderful service and fabulous food. Every member of staff was eager to help us as guests and would often anticipate and then exceed our expectations. We could not fault our stay at all.
This was my first time staying at an Autograph property- it was really beautiful from the outside and they are currently renovating inside to make it even nicer. We got upgraded to a larger room with giant terrace- it was a shame it was so windy and cold that we couldn't use it but it had a nice view and it was really pretty when it snowed. The bed was very comfortable and large- when they designed the room it was strange that there was so much communal space but the area for the bed/wardrobes was a little squished but it didn't really make that much of a difference. My favorite part of the room though was the heated floor in the bathroom and the large shower. When I got up to go to the bathroom in the middle of the night it was heavenly! The breakfast was nice too, I really enjoyed their yogurt and granola! Now for a few improvements: - Please secure your WiFi- it was crazy that a hotel this big had WiFi anyone could log into - It was a bit drafty by the window at night unless the curtains were tightly pulled shut - On our second day the heat wasn't getting warm enough- it was stuck on 18 - I noticed the day before we left on the beautiful shower there was a bit of mold on the wall, it just needed a through scrub - One afternoon we got back early and were having afternoon drinks in the lounge. The fire alarm went off and we had to evacuate with no coats (and I had no shoes on). It was snowing. After we got to the front we took refuge in a pub and then about 10 minutes later got let back in. We got back to the lounge and got our drinks I was surprised they weren't comped after the alarm- it was a few pounds but not a huge deal. Overall great stay- we would certainly stay here again next time we are in Edinburgh!
Stayed 1 night at this hotel for my husbands birthday and i am so glad i chose this hotel. The hotel is amazing, great staff, great service and gorgeous room. Our suite was perfect and the hotel even gave my husband a birthday card with some sweet treats! Its the little touches that matter. We sadly didnt spend alot of time in the hotel as we had alot of plans in Edinburgh but we had a drink in the snug with was really nice. Cocktails can be a little pricey but they were really good and for a special occasion they are worth it. We did not eat at the hotel so i am unable to feedback on this. There were roadworks outside the hotel as there is major construction going on in the street, but this wasnt really an issue as we could still get a taxi if needed or just walk on the temporary path. Its handy for the new town and was about a 10-15 min walk to the train station. I certainly will be booking this hotel again on my next trip to Edinburgh
I booked this hotel for four nights to attend a family event in Edinburgh. I wished to be in the center of the town to do sightseeing and chosen this hotel based on the reviews of TA and other trusted sites. When I visit a place I consider the hotel as part of the overall experience so I am willing to pay a premium for this. I booked through the Marriot hotels website. Immediately after I confirmed payment I noticed a small window on the page informing that: "Please note - Reception and guest lounge renovations scheduled for January 2018. Work activity may be noticeable. No impact on bedrooms or other hotel areas. Arrivals still via front entrance". This might have been present in the booking process also, but I did not notice it. The wording also indicates a small level renovation and the use of "may be noticeable" does not warn you of the actual situation. The fact is that when I arrived at the hotel, and throughout my stay, the entrance and the way to the lift was a construction site with workers going and coming, moving the scaffolding to allow entrance to the lift, fresh concrete on the floor (I stepped on it by mistake and had the shape of my shoe on it), wet paint on the walls, paint smell even at the third floor where a temporary reception has been set, etc....So the feeling of returning tired to your nice five star hotel for relaxation was ruined right at the outset. The only thing that reminded me of the 5 star category was the price 165 pounds per night for a double room with single occupancy. The staff was patient and good mannered. The room with its prons and cons. Did not like the positioning of the bed in the opposite direction from the window. The noise from heating was unbearable. The furniture, bedding and carpeting a bit aged, lacking freshness. Nice coffee and tea making facilitites but no saucers for the cups. The position of the safe was very low, near the floor, and you have to kneel down to reach it. Otherwise fully equipped and comfortable. There is a bar that is in a room without windows but with good service and nice selection of whiskeys and drinks. Breakfast is served in a very nice room with view of the hill. Good quality and variety. Last morning before leaving I had another incident that is inconceivable for any business in the hotel industry. I booked a taxi at 8 am, packed my staff and went to the breakfast room at 7.20. I ordered a Scottish Breakfast as a farewell to Edinburgh. The breakfast did not arrive until 7.50 when I asked the waiter what was the problem. She told me that there were some problems in the kitchen. I suspect based on what I have heard from the table nearby, that they had run out of eggs. The supervisor appeared expressing apologies and offering to have the breakfast ready in five minutes. It was too late. At checking out they have deducted some drinks from the bill that is of course to their credit. However, at this stage the return of a few pounds could not do much to restore a really unpleasant hotel experience.
Had an overnight stay at the hotel while sightseeing in Edinburgh. From the minute we entered the staff couldn't do enough for us. At check in we received a free upgrade to a suite! We received a free complimentary drinks voucher and a tour of the hotel! The suite was simply amazing and massive, the rooftop garden has amazing views and the snug area is cosy to have a drink in! We didn't have dinner in the hotel, we did order breakfast via room service in the morning, it was faultless! The hotel is stunning and has a tranquil vibe and in a great location for all areas of interest, the staff really made it extra special. I will definitely return to the hotel the next time I'm staying in Edinburgh and would recommend it to everyone.
- Walking distance to Edinburgh Playhouse Theatre and Princes Street Gardens
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Rooftop terrace
Located in New Town, The Glasshouse, Autograph Collection is adjacent to Edinburgh Playhouse Theatre and within a 10-minute walk of other popular attractions like Calton Hill. This 5-star hotel has 77 rooms and welcomes guests with a restaurant, free in-room WiFi, and a rooftop terrace. It's in central Edinburgh and also a short walk from Princes Street Gardens and Scott Monument.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Full breakfast is offered for a fee each morning from 7 AM to 11 AM.
All 77 air-conditioned rooms provide iPod docks, coffee makers, and free newspapers. Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Free bottled water, portable fans, and laptop-compatible safes are also available.
Guests of The Glasshouse, Autograph Collection enjoy a rooftop terrace, free WiFi in public areas, and 6 meeting rooms. If you drive, self parking is GBP 16.50 per day, or you can take advantage of the airport shuttle (available 24 hours) for GBP 35 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a conference center, coffee/tea in a common area, and express check-in.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 414 reviews