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The Glasshouse, Autograph Collection

5.0 out of 5.0

Recent guest reviews

This was our second time staying at Glasshouse. The rooms are gorgeous, the staff are lovely and helpful and the lounge area with the fire is perfect for decompressing. I would like to send a special note about Tom Gibson, the General Manager, who made sure my visit with my husband was extra special! He overheard I was having surgery back in the states the day after I landed and ensured I had the best time while in town. My husband's job is based in Edinburgh and he (or we) will be visiting a few times a year. There is no question that we will be loyal Glasshouse patrons. Thank you all for exceptional service. And thank you Tom Gibson for making our Christmas delightful.

Perfect location, lovely staff. Room was amazing and the bottle of prosecco as a way of congratulations our anniversary was a fab surprise. Would recommend staying here if visiting Edinburgh any time of year.

I moved to London in March and my work needs me to go to Edinburgh from Monday to Thursday every week. They allow me to choose my hotel and I stumbled upon the Glasshouse by chance. I knew the Autograph line of the Marriott hotel were unique so I decided to try it. It's now been a week and I never want to change hotels. The main reason is the staff. Everyone is SO welcoming and serviable. I wanted to hike Calton hill one night and looked like a lost lamb and someone from the hotel showed me the way and gave me a water bottle! (yes, I wasn't very prepared). I also often get food delivered and it is never a problem for them to bring it up to me. The rooms are also great! I LOVE the large windows. It takes longer to close the blinds but totally worth it! This week I had to move to another hotel because the prices were too high but I'm REALLY hoping it goes back down a little bit so I can go back to my paradise! Great job team Glasshouse! Thank you for all the hard work and hopefully I will see you soon again!

Location, service, room, ... every part awesome Nice Staff Great breakfast Not to much to say, it is the perfect choice in EDINBURG. Great location. The room view was a nice extra. The bathroom was very nice with a bath and great shower. Since it was for our wedding aniverssary we were verry well pampered. Really a 5 star choice in every way.

Slightly unusual in that the reception is on the ground floor and the rest of the hotel is on the 3/4th floors, not that it’s a problem and doesn’t detract from this truly lovely hotel. The staff, the decor, the views the breakfast all just top notch. Situated near shops and bars, only 10 minuets from the main shopping area. Highly recommend.

My husband and I recently stayed in one of the garden view rooms for 2 nights while on our honeymoon. We had emailed the hotel to confirm our stay and mentioned it was a special trip and they really went the extra mile to look after us! We had a selection of macaroons and treats in our room upon arrival, as well as a sweet congratulations card and a bottle of prosecco. Andre who showed us to our room was really lovely! We had breakfast both mornings (once delivered to our room and once in the breakfast room) and ordered dinner to our room on one of the evenings. All of the food was delicious and we can't fault it. We even had a glass of prosecco each brought to us as a surprise in the breakfast room due to it being our honeymoon! Our room was lovely - beautiful bed, robes and slippers, nice touches like turn down service, coffee machine in room, etc. The room was serviced daily with fresh towels and toiletries. The snug bar was also really great! We had drinks in there while we waited for our room and also cocktails before heading out one evening. The service from the staff in the bar was wonderful! We would certainly highly recommend staying here!

To celebrate our wedding anniversary my wife and I treated ourselves to an overnight stay in Edinburgh. I found a great deal on Hotels.com for The Glasshouse in Edinburgh. The hotel lived up to it’s 5star rating in every department apart from the food and service at breakfast. The staff at reception were very friendly and welcoming. The room we were given was quite a trek from reception, but worth the walk. The room was huge, and very well appointed. The petit fours waiting for us in the room made us feel right at home. We chose to have dinner at the Dusit Thai restaurant on thistle street. We would highly recommend it. When we returned to the hotel we had a nice drink in the bar. Despite being in the heart of the city, there was no noise, and we both had a great nights sleep in a massive bed. Unfortunately breakfast didn’t live up to expectations. We pre-paid £25.00 for two breakfasts when we checked in. If we had just turned up for breakfast the hotel charges £18.50 per person. My wife ordered eggs Benedict and I ordered a traditional breakfast. After waiting 30 minutes our breakfast eventually arrived. We had both finished the pots of tea and coffee we had got when we sat down. My wife’s eggs benedict was warm but not as hot as it should have been. The hollandaise sauce had a skin on it. The bacon and potato scone on my plate were both brick hard and inedible. We should have sent the food back at that point, but after waiting 30 minutes, we didn’t have the time or patience to wait for fresh hot food to be made. We informed the waiting staff that we were unhappy with our food. We could have had a better breakfast and better service at any of the numerous cafes close to the hotel at a fraction of the price the hotel were charging A real shame that a beautiful hotel was let down by poor food and poor service in the restaurant.

The hotel is beautiful to look at with its exterior of castellated stone and glass- impressive! The entrance smelled lovely. Staff were all very friendly. There were no free drinks on arrival (I've often had this in other high starred hotels). The reception staff directed us to our rooms and asked us to find another member of staff once we'd gone up in the lift to show us to our rooms, which I thought was a little odd, especially as it was deserted when we came out of the lift. However, it wasn't a problem and we did find somebody. The layout is slightly odd and confusing- in order to access our room we had to go up from ground to 3 in a lift, across a roof garden or through a corridor to the other side and then go down 2 flights of stairs with no lift at that end. It didn't bother us because we like to try and get some exercise but some would find this a nuisance and unexpected for the standard of the hotel (I really don't know why there wasn't a lift at that end?). Our rooms were nicely decorated and very spacious (both the main room and the bathroom with large walk in shower- no bath). We had a double and a twin (my 19 and 17 year old shared the twin). We paid for standard rooms without special views over the garden (some rooms had gorgeous terraces on the garden which would be lovely) but the rooms were very nice. The terrace garden would be great in good weather (it was raining and snowy when we were there so we took in the spectacular views of the city but didn't sit out!). Rooms had nice touches such as a Nespresso machine and lovely toiletries but our room had a large cracked tile on the bathroom floor (which I thought should have been fixed before letting the room out) and there was a very odd level of cleaning/bed-making service. It said on the details that they cleaned the room between 6pm and 8pm which is a very odd time because that is always when you're there after a long day out, either resting before dinner or getting ready. So on our first day they knocked but we said no thanks and on the second day (when we could have done with clean cups, more coffee etc) we went out at 7:15pm leaving the "Service our room" sign on the door- but it wasn't done on our return. So we stayed 2 nights without any service. It wasn't a big problem because we're not that fussy but I did think it was unusual. In most places I've stayed they do rooms in the daytime while you're out. On to the breakfast- delicious! We didn't book in advance (we booked the hotel via Expedia) because it looked expensive at £18 each. However, on arrival, staff told us if we pre-booked at reception it was £12. It was certainly worth it- a really lovely waitress-served menu as well as a good quality continental buffet to equal almost all very good hotels I've stayed in. There was a great choice of breakfasts to order and it was all cooked to your liking (including vegetarian). The drinks in the cozy bar area were very expensive (approx £13 for a cocktail or whiskey). I would recommend this hotel and I'd stay there again.

Really lovely experience today for my wife and I’s anniversary. Staff were first class, drinks fab and the food was good. Would definitely like to go back for longer. And be sure to check out the rooftop garden...wasn’t expecting that!!

Stayed here to celebrate a friends Retirement. Contacted Ignacio to plan ahead for upgraded rooms/canapés/drinks reception as a surprise for our friends. Was not disappointed. Ignacio organised everything including a complimentary bottle of prosecco - wonderful!! Upgraded rooms to the Glenmorangie and Glenkinckie suites which were fabulous and spotlessly clean-our friends were over the moon!! A very impressive visit from start to finish- will definitely return when in Edinburgh Thank you Ignacio and the team at the Glasshouse.

2 Greenside Place Edinburgh Scotland

Hotel highlights

  • Walking distance to Edinburgh Playhouse Theatre and Princes Street Gardens
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Rooftop terrace

Located in New Town, The Glasshouse, Autograph Collection is adjacent to Edinburgh Playhouse Theatre and within a 10-minute walk of other popular attractions like Calton Hill. This 5-star hotel has 77 rooms and welcomes guests with a restaurant, free in-room WiFi, and a rooftop terrace. It's in central Edinburgh and also a short walk from Princes Street Gardens and Scott Monument.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Full breakfast is offered for a fee each morning from 7 AM to 11 AM.


Rooms

All 77 air-conditioned rooms provide iPod docks, coffee makers, and free newspapers. Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Free bottled water, portable fans, and laptop-compatible safes are also available.


Property features

Guests of The Glasshouse, Autograph Collection enjoy a rooftop terrace, free WiFi in public areas, and 6 meeting rooms. If you drive, self parking is GBP 16.50 per day, or you can take advantage of the airport shuttle (available 24 hours) for GBP 35 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a conference center, coffee/tea in a common area, and express check-in.

Reviews from Trip Advisor

Trip Advisor aggregated rating

84.0% of guests recommend this hotel

Total of 473 reviews