The Glasshouse, Autograph Collection5.0 out of 5.0
Recent guest reviews
This is a very beautiful and stylish hotel, with kind and friendly staff. However, I feel a few things fall short of its five star status. The food we ordered via room service was bland and the cooked breakfast was similarly lacking. Some of the service was also a bit muddled. I have heard such glowing reviews about this place, but unfortunately our experience was a little deflating.
Upon first sight, this hotel looks quite 'compact'.......however, it is like a Tardis, very spacious and surprising!! Fabulous roof garden for those sunnier days!! Rooms very comfortable, lovely bathrooms and amenities. Only used restaurant for breakfast as fully booked for dinner!! Good service. Bar comfy. Well located opposite York Place tram stop from airport. Cushty!!!! Easy walk to all sights, Calton Hill directly behind hotel. All in all, a very good hotel!
I had a wonderful at this great city boutique hotel. The rooms are modern, clean and have great view on Carlton Hill. You even have your own little sitting area in the afternoon sun! The service is great, welcoming and friendly. Especially at breakfast. Location wise it is ideal. In the city center with all attractions close by. I would definitely recommend this hotel when you are looking for a unique location and great service in Edinburgh!
I stayed here for 4 nights and because my husband is platinum, we got upgraded to one of the "whiskey suites". It was a large spacious room with a huge balcony looking out onto the city. The best part of the room was the bathroom! The floors were heated and that tub was amazing. Breakfast was delicious especially the porridge that comes with the continental breakfast. Service was alittle on the slow side and took a good 15 minutes for coffee to be served. Every night in the lounge area there was a fire pit lit and it was great to relax after a long day of walking. And the location was perfect!!
We stayed at The Glasshouse earlier this year with our young son. On arrival we were welcomed by Dorian, who has to be one of the most genuine people we have ever had the pleasure of meeting! What a surprise we had, when we found out we had been upgraded to one of their fabulous suites overlooking their 2 acre rooftop garden :-) Our suite was especially spacious and well laid out which suited us with a young child. Perhaps as welcome gift for a young child, a colouring pack/teddy may be a good addition? We ate in the lounge area where the food was delicious! Our son loved the hotel, probably because of the space, especially in the garden. Thank you Glasshouse! It is incredibly easy to see why this is such a popular hotel, especially as they also offer to enrol you into their Marriott Enrolments Programme, which of course we did. When we return, I would look to be dining in their brasserie, as we saw firsthand the breathtaking views of Calton Hill and the menu looked delicious!
First let me say that I am partial to Marriott properties and will stay in their properties when I have an opportunity. During our 16 day visit to the U.K. this was the only Marriott property we booked. We had a choice of several Edinburgh Marriott properties and one, a Courtyard, was jus a few doors down. I am very happy we chose this non-traditional Marriott property. After our experience at the Glasshouse, we will look for options to stay at more Autograph Collection properties in the future. We would definitely stay here again. This is an excellent property. However, in my opinion, it would not be comfortable for a family with young children. The atmosphere is very relaxed, however, the hotel design is anything but traditional. The check in area is somewhat sterile but very efficient. All rooms are on level 2 and 3 and you can only access the room areas via one lift adjacent to the check in area. If you are in one of the rooms or suites at the far end of the hotel it is a bit of a walk between the entry area and your room. There are a variety of rooms and the two we had were very nice and well equipped. Additionally, several of the Level 3 suites have a spacious out door patio that looks out on the roof top garden. This was a very nice bonus. The street side rooms are just as spacious and have great views of the city. The lounge area on Level 3 is really nice and open. From what we were told, there are plans to modify this area to make it more like a traditional bar/lounge area. However, if you want to get out of the hotel for other food and drink options, there are several restaurants and bars immediately next door and just short walk the other direction. Car parking is not on property but close by in a Q-park and is relatively easy to figure out. Note: Make sure you take your car park token to the hotel reception for validation and 20% discount. One night and portion of next day was 14.80 British pounds.
I cannot express more how accommodating and helpful The Glasshouse was to my family. The hotel staff are extremely helpful, nice and willing to make sure you have a great experience with them. Our room was unbelievable large for a family of 4 in Europe and the children's beds were all made up and waiting for them. The roof top deck is one of the best places to relax and have a cocktail. My kids were so happy to be able to have a view and a place to gently explore while we relaxed. Great location. Highly recommend and we will return!!
I love staying at Marriott properties and that is why we chose this one for our last 3 nights in Scotland. There are many nice things to say about it but there were just too many not so great things about it. Check in was easy and the staff over the top with great service. Only problem we had was driving up to it (major street construction going on) and parking not fun. Not the hotel's fault but we did end up turning the car in early and changing our plans because of the parking hassles and getting in and out of the area. Once checked in, front desk staff escorted us to our rooms which is a good thing as internally the hotel doesn't really make sense. Only one set of elevators goes to the room floors and it is on the far side of the hotel. Once you reach your floor, it can be quite a hike to your room. On the plus side, you do go right thru the bar area on your way. The hotel restaurant was down a floor and again on the opposite side of the hotel from anything else. Ate in the restaurant the first evening and was not impressed with the food, very limited menu. Service was good though. We did spend quite a bit of time in the bar and even had dinner there our last evening. The rooms are nice with the exception there was not a comfortable chair/sofa to sit on. Also housekeeping was hit or miss. My room was done the first day but my friends room was not and the second day my room was not done until very late in the day. We both had problems with our room keys not working for some reason. Luckily there was staff around to let us in our rooms and they were quick to bring up new cards. The hotel is nice, it just missed on what I expect from a Marriott.
We stayed here for a night in early May and thoroughly enjoyed our stay. The hotel's staff are extremely attentive and you feel special from the word go. The hotel is very well situated, only a few minutes walk from Princes St. Despite being in the midst of a busy city, the hotel has a relaxing feel. There are smart, thoughtful touches throughout, the furnishings are very plush, and there's nice views of Carlton Hill from the roof garden area. All of this adds to the overall upscale feel of the hotel The snug bar area on the 3rd floor is a great place to unwind after a long day on the go. We have stayed in many hotels in Edinburgh over the years, but this is now our favourite by far.
It started so well as we got an upgrade and the check in process was very smooth. The hotel is great and the rooms are very nice. My biggest problem is that we had 5 staff members bother us in our room unannounced. We asked for a late check out of 1pm and it was agreed yet we had 4 member of staff come to our room at 4 different times between 11am and 12.50. Each time we had to tell them that we were still getting ready. They were all apologetic but it was still incredibly annoying. My boyfriend stayed at the hotel before for work and he had a similar experience where 3 people came to his room while he was in it. It was mid-afternoon and he was on a conference call so it was again a bad experience. I would think twice now about staying at this hotel now. What a shame!
Located in New Town, The Glasshouse, Autograph Collection is adjacent to Edinburgh Playhouse Theatre and within a 10-minute walk of other popular attractions like Calton Hill. This 5-star hotel has 77 rooms and welcomes guests with a restaurant, free in-room WiFi, and a rooftop terrace. It's in central Edinburgh and also a short walk from Princes Street Gardens and Scott Monument.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with full breakfast, available for a fee from 7 AM to 11 AM.
All 77 air-conditioned rooms provide iPod docks, coffee makers, and free newspapers. Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Free bottled water, portable fans, and laptop-compatible safes are also available.
Guests of The Glasshouse, Autograph Collection enjoy a rooftop terrace, free WiFi in public areas, and 6 meeting rooms. If you drive, self parking is GBP 16.50 per day, or you can take advantage of the airport shuttle (available 24 hours) for GBP 35 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a conference center, coffee/tea in a common area, and express check-in.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 212 reviews