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Willow Inn Suites

2.5 star property

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Photo gallery for Willow Inn Suites

Pool
Reception
Comfort Double Room | Free WiFi, wheelchair access
Front of property
Hallway

Reviews

4.8 out of 10

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
1828 S Hastings Way, Eau Claire, WI, 54701
  • Place, University of Wisconsin-Eau Claire
    ‪12 min walk‬
  • Place, Putnam Park
    ‪16 min walk‬
  • Place, Oakwood Mall
    ‪2 min drive‬
  • Airport, Eau Claire, WI (EAU-Chippewa Valley Regional)
    ‪9 min drive‬

Room options

View all photos for Double Room

Double Room | Free WiFi, wheelchair access

Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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About the neighborhood

Eau Claire

Willow Inn Suites places you within a mile (2 km) of University of Wisconsin-Eau Claire and Putnam Park. This 61-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and laundry facilities.

What's nearby

  • University of Wisconsin-Eau Claire - 12 min walk - 0.6 miles
  • Putnam Park - 16 min walk - 0.9 miles
  • Oakwood Mall - 2 min drive - 1.9 miles
  • Pablo Center at the Confluence - 4 min drive - 2.5 miles
  • Carson Park - 6 min drive - 3.4 miles

Getting around

  • Eau Claire, WI (EAU-Chippewa Valley Regional) - 11 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Culver's - ‬6 min walk
  • ‪Wagner's Lanes - ‬4 min walk
  • ‪Panda Express - ‬10 min walk
  • ‪Caribou Coffee - ‬4 min walk

About this property

Willow Inn Suites

Guests staying at Willow Inn Suites enjoy free WiFi in public areas and laundry facilities. You can take advantage of free parking if you drive. Front-desk staff are standing by 24/7 to assist with any requests.
Guests can expect free WiFi and TVs. Housekeeping is available on request.

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GrandStay Residential Suites - Eau Claire
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Upper floors accessible by stairs only
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (36 inches high)

More

  • Smoking not allowed

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs and cats only
  • Service animals exempt from fees

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • There are no elevators.

Frequently asked questions

What is there to do around Willow Inn Suites?

This hotel is located in Eau Claire, close to Pablo Center at the Confluence, Oakwood Mall, and Chaos Waterpark. You'll also find Carson Park and Action City within a short drive.

Does Willow Inn Suites feature a casino at the property?

No, Willow Inn Suites doesn't have a casino.

Will I find an indoor pool at Willow Inn Suites?

No, there is no indoor pool at this hotel.

Does Willow Inn Suites have a restaurant with a breakfast menu?

No, Willow Inn Suites doesn't have a restaurant that serves breakfast.

Does Willow Inn Suites allow pets to stay free of charge?

Yes, cats and dogs can stay for free at Willow Inn Suites.

Where is the closest airport to Willow Inn Suites?

The closest major airport to Willow Inn Suites is Eau Claire, WI (EAU-Chippewa Valley Regional), which is 5.1 mi away (11 minutes by car).

Willow Inn Suites Reviews

Reviews

4.8
Rating 10 - Excellent. 3 out of 21 reviews
Rating 8 - Good. 0 out of 21 reviews
Rating 6 - Okay. 5 out of 21 reviews
Rating 4 - Poor. 7 out of 21 reviews
Rating 2 - Terrible. 6 out of 21 reviews

5.6/10

Cleanliness

6.0/10

Staff & service

3.0/10

Amenities

4.2/10

Property conditions & facilities

Reviews

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They said they were overbooked and giving us a suite. The room was under obviously still under construction. There was a kitchen with a disgustingly filthy oven. A makeshift closet, paint drippings everywhere. There were holes in the doors that you could see through. The shower had tepid water with no pressure. They couldn't give us another room because they said they were full. They also said they no longer provide breakfast because most of their clientele are long term stays. I called hotels. Com. The only thing they could do was offer a refund and we would have to find another hotel. We were there to move my son and were in a time crunch. We were literally stuck in this filthy room for 3 days. Never stay at this hotel. This hotel should not even be on hotels. Com
Stayed 3 nights in Dec 2025

10/10 Excellent

Mark

Stayed 1 night in Nov 2025

4/10 Poor

Jasmine

Stayed 4 nights in Jul 2025

2/10 Terrible

Paul, Thiensville

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled like an old damp basement. Bathroom soaps and towels were cheap and basically useless. Felt like a prison for gamers.
Stayed 2 nights in Jul 2025

4/10 Poor

Valerie

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The locks didn't work. Staff lied about breakfast. Painting supplies left out. It rained during the night and several pails were set up to catch tge rain from the leaky ceiling. Garage was piled in a rolling cart near the entrance. No staff available at front desk.
Stayed 1 night in Jun 2025

4/10 Poor

Nigel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don't expect a lot for a motel but this place is rough. Had to move rooms cause windows blinds don't actually cover the windows. Other room had shades. Neither room the bathroom doors close properly. Had to slam shut. Looks like they are trying to remodel some but not looking good. The online pictures DO NOT look like what you will see. People crawling in and out the windows and people digging in the trash. My kids thought we were at a homeless shelter. One guy working was very friendly though. I know it's not supposed to be fancy but still needs a lot of work
Stayed 2 nights in Jun 2025

6/10 Okay

Brian

Stayed 2 nights in May 2025

2/10 Terrible

Dana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yy
Stayed 1 night in May 2025

2/10 Terrible

Jen

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel rooms smelled like cigarettes. Chipped, dirty walls. Worn out towels. A heating and AC until that sounded like a leaf blower 24/7.
Stayed 1 night in May 2025

6/10 Okay

Heidi

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms were not very sound proof. You could here everything going on outside the room. The AC unit in the window not sure if it wasnt insulated but I literally thought the road was right outside my room. Cars sounded as if they were right next to the building.
Stayed 1 night in Apr 2025

4/10 Poor

Gregory

Stayed 6 nights in Apr 2025

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New property under renovation. Each time I stay it gets better. Front desk is very receptive to concerns or questions.
Stayed 1 night in Apr 2025

2/10 Terrible

Sim

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unkept with questionable staff
Stayed 1 night in Apr 2025

6/10 Okay

Jeremy

Disliked: Staff & service, property conditions & facilities
Room was decent...lots of renovations, empty pool and maintenance in the lobby that you had to walk through.
Stayed 1 night in Apr 2025

10/10 Excellent

Jacob

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am sincerely happy. As far as spots go to lay your head on a comfy pillow... this is it!! Management, staff. Its has everything you need. Just keep it HUMBLE and KIND. This is a place filled with some of the kindest human beings on the planet. 10/10 in my opinion. Its a work in progress, whom ever the owner is has a brilliant eye for colors and shades. Its a home away from home. All it needs is an opportunity. Give it a chance.I dont promise often however i will promise that i will stay here again.... thank you everyone for your respect and kindness! sincerely, Jacob.
Stayed 1 night in Mar 2025

2/10 Terrible

Kalean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ghetto Ass Hotel

Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

A mixed bag experience

The experience was a mixed bag. The people were friendly, and there was an amazing breakfast. I booked partly due to an advertised indoor pool as I was bringing children with. The entire pool area was tore up, under construction, and completely unusable. There were wires sticking out of the ceiling where there should have been a smoke detector. The ad stated the room had a balcony overlooking the pool area. It was a ground floor room near a very loud exit/entry door. I do think that this property has the potential to be an excellent stay. I just don't think that the current price level for the current amenities definitely do not match. We did utilize the pool at the local YMCA for an additional $25 to allow the kids the swim time they were looking forward to. I guess the biggest let down was choosing a more expensive option based on the ad listing over a couple other options with working amenities for around half the price. Again though, the breakfast and employees were some of the best we have encountered.
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Definitely a work in progress. The check in area is not well marked or well attended. No nametags. A ton of interior construction, as well as equipment and mess that goes along with it. Not ADA friendly, step ups or downs on nearly every door. No elevator. The room I had was clean, and all the furniture was new, so that was a plus. But the walls, while freshly painted, holes and dents were not properly prepped prior to the paint. The front cover came completly off of the AC unit when I turned it on, the insde was pretty dirty, it was snapped back on. Exposed nails in a door frame.The sink top was not secured to the cabinet, electrical outlets were not screwed into the wall, and the faucet deivered hot water to the right, cold to the left. The water was hot, so that and the new showerhead were nice. There appears to be a fair amount of long term residents, and it seems that they are also "employed" by the inn as they were back and forth behind the desk, in and out of work areas, and helping with food prep in the breakfast area. Again, no nametags or dress code, so unsure. The breakfast was ok, fresh fruit, eggs, french toast, pancakes and beverages. No gloves used for cooking, and prep area open and accessed by many. High chairs would have been nice. I can't truly recommend staying here while the reno is still in progress. And I would suggest during the transition that nametags and/or uniforms be utilized to help the short term guests know who to ask with questions/ concerns.
Stayed 2 nights in Mar 2025

4/10 Poor

chad

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Was in terrible condition, it was under construction and nothing was finished. It was very noisy and i just got a eerie feeling from the staff who were clearly high on something and the lobby smelled of weed and incents
Stayed 3 nights in Mar 2025

4/10 Poor

Sophia

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not the cleanest, but the staff were friendly. They took our concerns seriously and issued a refund. They should not be open during construction, and they need to focus on their rooms cleanliness and appearance.
Stayed 1 night in Mar 2025

6/10 Okay

Luke David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool area will be great when finished. Clean rooms
Stayed 1 night in Mar 2025