Best Western Premier Keizershof Hotel4.0 out of 5.0
Recent guest reviews
Nevertheless the fact that we had a rather bad start where we could not get in the hotel at 11.30 PM, even at a point we had to call the police, I still find this hotel a good place to stay when you are in Aalst. The rooms are much bigger than the ones at Ibis, which we stayed before, and the location in the center of the city is just great. They offer parking, so no worries about the car.
My review will not fit into a 'normal' category, as I was forced to stay in Aalst, Belgium because my husband in intensive care in one of the city's hospitals. Best Western Premier Keisershof Hotel saved my sanity and my life. I would like to thank Jan de Clercq (foremost) and also Maaike, Marino, Siegrid and Gunther for making my existence in a foreign country so agreeable. The staff were expert in accommodating my wishes(including one for a wheelchair on Sunday night), using their upmost diplomatic skills( I had members of family and friends arriving any time of day and night to see my husband, sedated in the hospital) and being so humane - I was told by the hospital that my husband would die twice during my stay at the best Western Premier Keizershof. Just one illustration: when it became obvious that my husband will have to spend Christmas and New Year 2017 at the hospital, the hotel made a special, wonderful Christmas decoration, which was put into my room. Thank you to the bar staff, who worked very hard and the lovely cleaner, called Rosie, who told me to have courage, no matter what the hospital prediction were. My husband was transported back to England by an ambulance and had a very long time recovering, as he was suffering from numerous complications. Only now, six months after my eventful stay in the Best Western I've got time to write a review and thank the hotel, which was exceptional in every respect. The Best Best Western in Europe! Dr Olga Bridges PS Environmental rooms are wonderful, as they are next to a small gym and have got a very good wooden flooring
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Have stayed in this hotel a few times and it's a basic hotel that does the basic things well but somehow leaves a lot to be desired. Well located very close to the centre of Aalst the welcome was fine although I was in a rush to get to my room and the key didn't work first time around (grrrrr). Next issue came when I wanted to pay for my late lunch rather than put it on my room. I tried to pay in the bar but was told I had to go to reception. The one staff member was busy so it took an age to complete a simple transaction (grrrr again). The room was functional and clean and shower good. The gentleman who looks after the bar in the evening is very welcoming and professional. Otherwise not much to say except when in the hotel itself it feels like you are trapped in the 90's. Advise a stay of 2 nights max. Breakfast was adequate without being spectacular. Wifi included and worked well.
I came here on a business trip, and was instantly surprised at how drab and bland the inside looked. Furnishings and decors seemed to pre-date the nineties. I didn't expect such standards from a Best Western Hotel. In every encounter with staff however I found them to be most helpful, polite and friendly. The room was mostly clean, but there were some annoying minor problems like: 1) No bottled water in the room, 2) The electric kettle cable was too short to be plugged in and needed to be placed on the floor. 3) The electric kettle needed to be filled with water from tap in bathroom 4) No milk in the coffee or tea condiments 5) Empty boxes for some of the personal hygiene accessories 6) No shower curtain to prevent the floor getting wet. 7)The trouser press barely worked. It was small details like this that gave me a poor opinion of the Hotel in general. It's saving grace was the always polite and attentive staff. Otherwise I would of scored this Hotel much lower than the 3 stars I gave it.
In all honesty I am not a big fan of the Best Western chain. Nevertheless I was positively surprised this time and I enjoyed my short overnight business stay. The check in was warm and the room was ok. Bedding was a bit hard, but it is something you survive. It is not a hotel I would choice for a family vacation but for this purpose it was fine for me.
The hotel is located in the centre of the city. It is very easily accessible and has a large car park. Getting in can be delayed since the front desk is not always manned. The rooms are well equiped, the beds are comfortable and the WiFi is what can be expected. The bathrooms are spacious but the shower is rather basic. The breakfast is also what can be expected for this kind of hotel. Meaning the buffet is ample enough but you get "machine orange juice" and "machine coffee". Conclusion: very well located in Aalst and a good price/quality ratio.
This hotel is really good to stay in and i got lucky with an upgrade to a junior suite this time. Location is great and Close to many good restaurants in Aalst. The only downside is that there is not any possibilty to get dinner in the hotel, snacks is available like for example sandwich. Nice bar area to sit and relax. Breakfas is quite ok most things are avaiable on the breakfast table. Pricewise i Think i could be a bit overpriced based on the room standard
I attended a two-day training at this location. Great experience all in all: polite staff and tasty food (from breakfast and inbetween snacks to the warm meals at noon). The business-vibe is simply nice. Free parking in a city center is also a plus.
We were very pleasantly surprised when we stayed here en route across Europe. Great rooms, amazing breakfast, good value. Good car parking, centrally located in Aalst, close to the motorway between Brussel and Ghent
Reviews from Trip Advisor
60% of guests recommend this hotelTotal of 92 reviews