ADVERTISING SPONSORED LISTING
If like us you are attending trade shows in Koln Messe and don’t want to stay in Cologne, then this hotel is spot on. Five minute walk from the station and 15 minute walk from the old town it is in the ideal location. There has been quite a lot of refurbishment going on in the past year or two but it’s a bit pot luck with the rooms. I was very lucky this time as I got a room on the ninth floor. Large and very well appointed. They have made the bathroom a wet room. The only problem is the tiling pushes the water away from the drainage and as a result you are literally walking around in 2 inches of water until the cleaners come the next morning. Bed comfy, view good, air con hopeless. The reception and bar area looks good but the bar staff, whilst being friendly, are a bit hopeless. No worse than anyone else we came across in Germany mind you. Not quite sure they’ve grasped the customer service model as a nation? Perfectly reasonable hotel for short business trips.
Stayed in this hotel on business trip. Generally average however whilst the rooms appear to have air con, reducing the temperature dial has no effect. My room was 24 degrees in mid October and the windows couldn’t be opened. Most of my colleagues had a similar experience. Also on my last morning the lifts went haywire so you couldn’t access from certain floors, made worse by one way doors on the emergency staircase- which meant walking up and down to the 6th floor. Breakfast/Beds/Service were all ok however apart from a painfully slow barman
I stayed here for a night with my brother whilst seeing Dusseldorf. It is a fairly plush business hotel set a short walk from the station. The styling is very 80's but in a nice way, and offers a fairly refined atmosphere. The room was nice and breakfast high quality which I enjoyed, however I found the deposit process slightly confusing and non-sensical. They take a £50 deposit upon arrival and for me this included the room fee. When i came to check out they re-did the payment minus the deposit so I thought I was getting charged twice. It took lengthy clarification for the staff to tell me that they block the initial payment and only process the second payment. I've never seen this before and it's a little dated.
My room was appalling, the bathroom was dirty, the sink was cracked, the carpet was covered in stains and the service throughout the hotel was poor-When I tried to complain there was not even a duty manager on site and I was told to email in or come back later. When I did this I was told what can they do-not so much as any form of genuine apology Even in the bar they have lots of trainees which is fine, however when they do not know what port is and how to serve it you do need to worry about the long term prospects for a hotel- Lots of queries on drinks being ordered at the bar and slow service If you do not pre- book breakfast there is a hefty supplement for turning up in the morning so do not eat here but ask about a local bakery and pop there.
The Good, the Bad and the Ugly: Good: Location is decent, but if you are unfamiliar with driving around Germany, getting to the underground Parking (its public parking - not owned by the hotel) is tricky. Walking distance to most attractions and surrounding shops and restaurants are a plus. The room we had was decent - but like most complaints, it was two twin beds joined together and as a couple - this was not super romantic :). I believe its a cost management effort to offer the room as having two twins or one "double" bed. Bad: The Sushi restaurant on a Saturday was closed (???) so not sure what was happening...and surrounding sushi areas booked. If you are traveling to enjoy the cuisine, I recommend a booking so you are not wandering the area trying to find a place to eat. Ugly: The reception staff. I was really hoping the reviews had gotten this wrong but it is very true - although our check-in and out was fast and easy,,,we had gone to the reception desk once we had visited the next door sushi restaurant (Okiini-which we eventually got in at 9pm) and told the gentleman and lady who were behind the desk that it was booked until 9 and where the hotel restaurant was...this is when the man told us (very condescendingly) that the hotel sushi restaurant was already closed (it was 6:30pm.....) and apparently had no idea what other restaurants were around. Then...showing he had not listened in the first place, told me to go to try Okiini. I understand they are not responsible for finding us a place to eat, nor responsible for knowing the area (per se)...it was just the way they treated us when asking the question was really unpleasant. Having lived in Japan and having stayed in other Nikko hotels, this was not the hospitality or customer service I was used to from this hotel.
Couldn’t fault this hotel! Clean, spacious room with nice comfortable double bed, sofa! Bathroom was clean and immaculate! The air con didn’t seem to cause any issues! Also beautiful pool and spa! You can use the steam, sauna room which also is very clean and relaxing! Lovely spa and use of facilities! It is a bit of a walk away from the main bars and restaurants in Düsseldorf but at least you are able to see what is has to offer! I would advise to go up the tower, hire electric scooters and take full advantage of the bars and restaurants in the main town! Shipping is also fantastic and the hotel isn’t situated too far away from the shopping malls and boutiques! Would defiantly come back to this hotel again! Fantastic stay! Thank you hotel Nikko!
Our hotel of choice when we visit Düsseldorf and once again we had a pleasant stay. High floor room, clean and well presented with helpful staff happy to assist when needed. Great location for exploring the city just a short walk from the train station. Recommended and will return again soon.
Stayed here for 2 nights on business trip. Check in was very, very efficient and helpful and my room was spacious and clean. Generally, everything looks just a little worn or tired both in the rooms and the general areas. Not bad, but soon due a refurb would be my call. Had a couple of drinks in the bar behind reception both nights before going out to eat - and on both nights, the guy working behind the bad prices looked like he was in a daze and moved so slowly that we thought he may have had a problem - but the problem was clearly that he just didn’t seem to know what he was doing. We’d intended having 2 beers before going out, but this guy was just so slow that we barely had time for 1 beer. Breakfast was good with a good choice all round. Not a cheap hotel by any means and therefore the refurb should be done soon to get nearer to value for what you pay.
We decided to book a weekend trip to Dusseldorf as we desperately needed a romantic getaway. After staying with Nikko and Okura hotels throughout Asia with work, we knew that this would be a good choice! Boy, I was wrong. We stayed with you from 9th August until 11th 1) THE ARRIVAL - Prior to the trip, I had contacted the hotel to arrange champagne and flowers for the room and gave the hotel a budget of 100 Euro’s, I was charged 150 and given no paper trail and this didn’t appear on the final receipt when leaving the hotel. - We arrived and the whole hotel had to be evacuated. Of course, safety first and this is no ones fault. However it was quite clear that during the process there was nobody in charge, no information and it seemed the staff had no idea what was going on. 3) THE ROOM - On checking into the room (Room 606), we came to the floor and it looked like a building site. - The room looked fabulous but then we realized that they had stuck two twin room mattresses stuck together. Not really ideal for a romantic weekend. So, I phoned reception and was rudely told that this is the room that had booked...but on checking the booking this is not the case. A little odd when you have just ordered roses and bubbles? - The room was entirely clean, we found sauce on the desk and side table. 4) THE NEW ROOM! - Front of house (TIM) acted swiftly and moved us to room 517...this was much better. However the receptionist came to our room, handed a new key and ran off. No help was offered and we had to carry our bags, bottles and flowers. She finally helped when she saw us struggling at the lift. - The room was much better but the AIR CON sucked! Apart from this, it was good. 5) THE IRON, DINNER AND TAXI! - I had phoned around 8 times to reception to ask for an iron to be delivered to the room, after 15 minutes it was brought up. We then tried to use it and it was broken! - Once again, we call and after the 9th time, someone finally picks up. I explain the situation and explain that we need to leave for a dinner reservation at 20:30 (I called again 19:30) and she told me that they will bring one ASAP. After 15 minutes, we have nothing...I keep calling and nobody is picking up the phone. I then go to reception with the broken iron and this is at 19:55. - Reception to everything to avoid contact with me and of course they are a little busy. I ask someone from the bar for a manager and he says ok...but nobody comes. Finally the Italian receptionist with short hair finally acknowledges me. I’m pretty mad as its now 20:10 and we are going to be late for our dinner. I get a hard arsed apology and finally the iron is delivered to the room...this is now 20:25. - I spoke with reception and tell them that due to their incompetence they can cover the cost of the taxi to the restaurant. She tells me that this is ok as the delay is due to the hotel. When i confirm with the driver, she tells him that I need to pay...when she just told me something different? Anyhow, we get the taxi and phone the restaurant where they can no longer accept our booking, therefor dinner was cancelled! 6) BREAKFAST - Broken coffee machines and frozen bread! - No ash trays for the guests, fag butts on the terrace. 7) SPA - This isn’t really a spa. This is a typical hotel pool with a tiny gym and a relaxation room. - You only had one beauty therapist who is also a receptionist. For hotel with around 400 rooms, this is INSANE! I work in operations for the cosmetics industry and this is totally unheard of! 8) CHECK OUT - On checking out, the front of house team asked me how my stay was. I explained all and he just gave me a shrug and then wanted to blame the house keeping team. This was quite funny as my partner works in the hotel word for Okura and was stunned. - I had mentioned to FOH that i will be contacting the hotel via email and placing a review on trip advisor and Secret Escapes. The adverts look nice and photos look good. As a hotel, its pretty ok but the SERVICE is a total let down and we had been totally disappointed by the hotel. I suggest you find more competent staff and recruit more people! I travel the globe with my work and spend 100% of this time in hotels, it is quite fair to say that this is the worse service I have ever seen. I suggest that you look at what the hotels do in other markets as they are doing something right!
Stayed at this hotel with my husband for a weekend break and it just perfect!! Location is central & very near to the train station. We booked a business room which include access to the swimming pool & spa area on the 9th floor and the view is amazing. Nice to relax when you have time. The hotel is in the mini Tokyo area so there are lots of Japanese restaurants & shops. Otherwise, it’s about 10 mins walk to the main shopping street. Breakfast is not included in our business room. You have to pay extra😳
Located in Stadtmitte within a short walk of Konigsallee, Hotel Nikko Düsseldorf is within a mile (2 km) of other popular sights such as Duesseldorf City Hall. This 4-star hotel welcomes guests with 386 rooms and conveniences like a full-service spa, an indoor pool, and free in-room WiFi.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.
A flat-screen TV comes with satellite channels, and guests can stay connected with free WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include a refrigerator, a coffee maker, and a safe.
Hotel Nikko Düsseldorf features a full-service spa, an indoor pool, and a fitness center. If you drive, self parking is EUR 25.00 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a business center.