Wains Hotel Dunedin3.5 out of 5.0
Recent guest reviews
Great location right in the centre, reasonable rate. Service and housekeeping could have been a bit better - quite a lot of dust and cobwebs in the rooms. We stayed 4 years ago and I'm sure the lift was broke then too,
Stated at the wains with my girlfriend for 2 nights over new years. Its in a very central position, was reasonably priced and very easy to find. The rooms were nice enough, however the building is quite old and has the accompanying issues; noisy, confusing floors etc. The only parking available is on the street, costs a dollar an hour (max 4) monday to saturday, fortunately we were there on Sunday and new years day (free). Would stay here again.
Wains Hotel Dunedin NZ. This hotel isn’t a new hotel and that’s okay but housekeeping could be improved and the ensuite could have done with a scrub around the bathtub. I have stayed at other hotels which are not new but which are kept clean. The bed was comfortable, linen clean and TV worked fine.
What a beautiful exterior this old building has.Sadly not inside though. We arrived very early evening and for some silly reason I expect the people welcoming guests to their establishment to be helpful (even smile) and have some idea of how to get about, as Dunedin is not an easy city to navigate. The receptionist the next morning was more helpful. Room was okay and was clean, but as in my title the entire building could do with an update. Finding your room was a bit of a challenge as you take the lift then have to drag your suitcases up or down a flight of stairs which isn't ideal when you have two. Parking was costly there (you would think they would have free parking due to city location) but fortunately another guest told us that you can park on the street free from 6 p.m. to 9 a.m. in Dunedin! This is a city hotel so a little bit of noise from nearby bars was evident, but not major for me. I was travelling for business with a colleague so did not choose Wains personally and would not stay there again. For anyone reading this and travelling by plane and getting a rental car - look at the route before you leave. We thought we had missed it as you seem to drive for ages (it's only 25 mins in reality) but you just seem to keep driving through country roads and there are very few clear signs along the way.
We booked this a while ago and leading up to the stay I was getting a bit nervous about it after reading some of the reviews again. On arrival I was pleasantly surprised by the reception area although nervous again by the antiqued lift! On getting to the room it was OK and not as bad as I had imaged from the reviews. It was a bit depressing not helped by the high rectangular windows that look out onto nothing, but it was adequate. As we settled into the room we noticed a few small niggly things, the toilet dripped loudly after flushing, the bathroom smelled of smoke and the sink plug didn't stay up. The room was also very hot as there's no AC and only a small fan. But we thought for a couple of nights we could out up with that. On the second day we went out for breakfast and an explore around. When we got back my boyfriend opened the bathroom door and took a step in and instantly got a soaking wet foot! The bathroom floor was covered in water! I went down to reception to tell them and ask for a room change. The person on reception, I think the duty manager, didn't seem that bothered and thought it was something that house keeping could sort. I explained that we would need a new room. He called house keeping to see if they could visit the room and to find out if the room next door had been cleaned. I was told to go back to the room and wait for house keeping. House keeping came and thankfully could see that we would need a new room and that the leak was serious. She showed us the room next door but it had not be cleaned. As we were in a bit of rush as we had a tour booked for later that day she said we could use that room for now and they would the be able to sort it out when we'd gone out. This wasn't ideal as we'd be back late and would still need to move our things. We called reception again and asked if there was a different room which was ready and after a while they found us one. The house keeper took us to see it and whilst it wasn't much different it did have a dry bathroom floor! We then called reception again to say we'd take it and would need a key. At first they wanted the house keeper (who I think was the manager/supervisor) to go back and forth with us to let us in but that obviously wasn't acceptable for anyone so we insisted on a key and one was brought up to us. The housekeeper did offer to help us move our things but this was not her job and she had done more than enough for us anyway. Really the reception staff should have done something to help us move. The new room was in a different part of the building but had the same small and high windows albeit less of them so was still a bit murky and very hot. Another thing to note, if you're not going to be using your car in the day the hotel car park is cheaper than street parking at $15 a day but is round the corner and underground (secure but not that pleasant or ideal). Saying that the hotel is in a good location but if I had the choice I wouldn't stay there again. The leak btw appeared to be coming from the shower head which was dripping down to the bath top and then through a gap in the showers screen and down to the floor.
Rather a tired building very much in need of refurbishment. The lift had stopped between floors which meant lugging our bags up three flights of stairs to our room. Luckily the helpful staff ran up and brought the elevator down to meet us on the second floor. The room was clean and tidy but in the bathroom the shower leaked all over the floor. The hotel seriously needs a refresh especially for the price paid per night. The extra cost of $15 per day for parking was a little steep. The one saving factor was that the staff were helpful.
Profoundly Disappointing! We visited Dunedin for two days and our stay at Wains Hotel ruined the visit. The biggest (or rather smallest) problem was the room. Unlike the photos on the web we were relegated to the infamous room 608. It is a tiny box with slit-like windows placed about head height with the “view” almost completely obscured by a rusty fire escape and smoke stack – it feels like being in a basement. The room has no air conditioning or ventilation (including the bathroom) so it’s hot and stuffy (likely cold in the winter; there was a space heater in the room but no central heat). The room is claustrophobic to say the least. The rest of the hotel is not much better. To get to your room you take the elevator to your floor and then hump your suitcases up or down a flight of stairs. The building is a maze of hallways, which are hot, stuffy and smelly. There is a general state of disrepair – worn carpets and moldy and stained bathrooms. Parking is a hassle: either an expensive remote lot a block away or musical chairs with the Dunedin Parking Service. The TV is pointless, (with apologies to Tom Petty) it has seven channels with nothing on. By the way, the hotel will respond to this review by claiming that if we had just said something about the room they would have given us a better room. Since this review is similar to multiple previous reviews, you have to wonder why they keep putting guests in room 608. The answer, of course, is that they keep getting away with it. Do yourself a favor; avoid this property if you visit Dunedin.
Rather a tired building much in need of refurbishment. Lift stopped between floors which meant lugging heavy cases down a flight of stairs to get to our room. This was not mentioned when we checked in and there was no offer of help with luggage. They recovered somewhat when I mentioned this on checking out and they deducted the costs of breakfasts. On the subject of breakfast, the second morning of our stay there was no yoghurt, no croissants and none was available until their next delivery. Poor. The room was clean but cold on arrival as the only heating available was an electric heater which was not switched on until we arrived.
very cute little hotel located close to everything in dunedin. the staff where helpful and friendly when we asked about parking the car over night as there is no technical carpark for this hotel. but there are options.... the lift is a old style lift where u have to close the doors yourself it was so cool as I've never seen one like that before it really tied into the style of the hotel well.
The hotel is centrally located and is in walking distance to restaurants and cafe's. The hotel is older yet comfortable and the staff are attentive and helpful. The downsides would be there is no on site car parking so you need to find on street parking (which is paid parking for a maximum of 1 hour Mon - Sat from 9 am - 6 pm) and despite having lifts, they don't go directly to your floor so there's also a flight of stairs to contend with.
- Walking distance to Speight's Brewery and First Church of Otago
- Free WiFi in rooms and public areas
- Onsite dining
- Business center
Located in Dunedin City Centre, Wains Hotel Dunedin is within a 10-minute walk of popular sights such as Speight's Brewery and First Church of Otago. This 3.5-star hotel has 48 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a conference center. Centrally located in Dunedin, the hotel is also a short walk from Toitu Otago Settlers Museum and St. Paul's Cathedral.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10:30 AM.
The 48 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and safes. Guests can expect free WiFi and TVs with satellite channels and pay movies. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Phones, ironing boards, and desks are also available.
Guests of Wains Hotel Dunedin enjoy access to free WiFi in public areas, 2 meeting rooms, and a conference center. Self parking is offered for NZD 15 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, a computer station, and express check-in.
Reviews from Trip Advisor
41% of guests recommend this hotelTotal of 328 reviews