Kastens Hotel4.0 out of 5.0
Recent guest reviews
The best thing about this hotel is its location. Some of the reception staff were quite rude and abrupt. The room itself was very basic. The weather was very hot when we were there; the small provided fan was faulty and dangerous. We asked for a replacement but none was provided. The curtains were inadequate to keep out the sun and the light in the mornings. This is not a four stat hotel, two to three at most. The previous review about 'Fawlty Towers without the humour' is spot on.
This hotel has seen its glory days for a long time ago. The rooms are dirty with big stains on the carpet floor, actually so bad that i didint want to go with out socks on the floor. There is no kind of fan or air conditioning on the room so the rooms are really warm.. For me this is a 1-2 star hotel instead of a 4 star as they say. The location of the hotel is ok however.
Don't expect to much of this hotel. The arrival was nice, offering a welcome drink and we could go earlier to our room (around 11:00). The rooms are not clean, found enough cookies, papers etc on the floors. Bathroom was old and full of chalk. Beds were clean and very comfortable. It was really hot in the room, even with the windows open we sweat a lot. Breakfast is untill 11:00. We arrived at 10:15 and there was no bread and they would not make any new ones! In general the hotel is decent but pay not more than 30,- a person!!
We arrived in sweltering heat. The receptionist was not at all welcoming bordering on rude. We tried to find out about parking. She told us it was free but it wasn't. It's free at weekends. After some research on foot we found parking at Stadttor for 13 euros a day. I think Kastens should be more helpful re parking and be more honest on their website. Maybe you'd choose a different hotel if parking was included in the price or easier. Apart from her other staff were nice.The room has no A/C and the fan is tiny. We slept with all our windows open. It is a quiet street and we slept really well. I'd requested a quiet room so we got the 5th floor at the back of the hotel. There are good places to eat close by. Decor is quirky ! Our room was on the dull side but clean. We really like Loretto St close by. It is an easy walk to Hafen & Altstadt. The shower was grea, they provide free toiletries and towels are changed daily. The breakfast very good and there is free tea and coffee in the lobby. All in all a good stay.
The hotel is very dated & doesn't look very appealing on entering & then the girl on the desk was very uninterested & very unhelpful ! As we arrived quite late we had a quick look at the breakfast area to be shouted at by one of the other staff to leave ! The lift is painfully slow & the room was quite poor ! The small Fridge barely worked ~The small Fan didn't work & the curtains were hanging off among other things ~ We asked again to an uninterested staff member for them to be fixed but nothing was done in the 6 days we were there ! Although we didn't really ask much from the staff everything we did ask was met with a roll of the eyes & very stern replies ! We did however have a nice time in Dusseldorf but we wouldn't ever set foot in this dive again ! Reminiscent of Fawlty Towers customer service but without the laughs
I have seen better places: rooms were ok, but the only lift was annoyingly slow, the reception was just adequate and breakfast was ok but nothing special. I think as a 4-star hotel it is overrated, more like a 3-star in my view
Working staff are not smile. Rooms Fine. Breakfast is good. 4 star hotel it could be better. No parkıng in this hotel.cleaning is so so. Everything is could be better . Maybe you can try this hotel.........
Myself and seven friends stayed here and all were very happy with the quality of the hotel. For being quite central in Dusseldorf,it is very quiet,clean and the breakfast excellent. The reception staff were very friendly and helpful. It is on the periphery of the Altstadt and about a 15 minute walk to the main attractions.
Nice comfortable stay Great location - 10 mins walk to alsdat Would recommend for ease of access and decent value stay Staff were friendly and helpful Breakfast was quite good Had everything we needed
This hotel was superbly located with just a 10 minute walk if that to Rhein Promenade and The Rheinturm, about 15-20 minutes to Königsalle. Room was fantastic, bed very comfortable, a bit of a leaky tap in the bathroom sink but when I turned the lever a certain way it stopped, was concerned about wasted water tbh rather than the water noise. Unlimited tea and coffee in the reception area, staff were amazing and friendly. Breakfast was tasty and so much to choose from even hot food such as scrambled eggs, sausage and bacon. My only issue was the noise as I am a very lighter sleeper and every night I thought someone was trying to get in my room but I think it is because the rooms were in close proximity it may have sounded like that. Also the noise from the courtyard of people shouting at night was horrendous. I did get to sleep but always after about 12:30/1 am. I am not one for complaining so I never told the staff but next time I would enquire whether they have a quieter room before I book, maybe on a top floor too as heard several dropping noises above. Apart from this I do give them 4 stars.
- Walking distance to Rhine Tower and Neuer Zollhof
- Free buffet breakfast
- Free WiFi in rooms and public areas
Kastens Hotel places you in Stadtmitte, within a leisurely stroll of popular sights such as Rhine Tower and Neuer Zollhof. This 45-room, 4-star hotel welcomes guests with conveniences like free breakfast, a bar/lounge, and free in-room WiFi. It's in central Duesseldorf and also close to Duesseldorf City Hall and Museum Kunstpalast.
Free buffet breakfast is served each morning from 7 AM to 10 AM. Quench your thirst with a drink at the bar/lounge.
The 45 soundproofed accommodations feature patios and afford space to spread out with sitting areas. Guests can expect free WiFi and 28-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Minibars, coffee makers, and free newspapers are also standard.
Kastens Hotel features free WiFi in public areas, a meeting room, and coffee in a common area. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-in, express check-out, and free newspapers.
Reviews from Trip Advisor
62% of guests recommend this hotelTotal of 165 reviews